DoorDash’s 2023 Community Impact Report Demonstrates Real World Impact Across U.S.
20 Fevereiro 2024 - 11:15AM
Business Wire
New Data and Key Takeaways Show Dashers Prize Flexibility of
Work, Merchants Value Partnerships, and Customers Save Millions of
Hours when DoorDash is in their Communities
DoorDash (NASDAQ: DASH) today released its 2023 Community
Impact Report, which demonstrates that DoorDash helps merchants by
increasing their profits and reach, consumers by saving time and
more easily accessing essential items, and Dashers by providing the
opportunity to earn what they need, when they need it, on their own
terms.
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New Data and Key Takeaways Show Dashers
Prize Flexibility of Work, Merchants Value Partnerships, and
Customers Save Millions of Hours when DoorDash is in their
Communities. (Graphic: Business Wire)
The Community Impact Report found that:
- 88% of Dashers say that one of the main reasons they
dash is because of the unique flexibility it provides.
- 70% of surveyed merchants say DoorDash has helped to
increase profits and nearly 1 in 5 independent merchants
surveyed said that, if not for DoorDash, their business would not
exist today.
- In total, DoorDash saved consumers an estimated 446 million
hours in 2023.
“DoorDash connects local businesses, Dashers, and consumers to
what they need, when they need it,” said DoorDash’s Head of
Policy Research, Cheryl Young. “Our data-driven Community
Impact Report demonstrates how people have leveraged DoorDash to
achieve their goals. Whether that’s dashing for extra money for
that very special occasion, using DoorDash to grow their customer
base, or sending a warm meal to a loved one who’s sick, DoorDash’s
community impact is felt every day.”
To better understand how DoorDash has impacted the communities
it served in the last year, we commissioned three independent,
anonymous surveys of recent DoorDash consumers, Dashers, and
independent merchants partnering with DoorDash. Overwhelmingly, we
heard that when DoorDash is in local communities, businesses grow,
consumers access what they need more easily and workers have the
flexibility they need to pursue their financial goals. Read on
for key takeaways and findings from the 2023 Report:
Helping Local Independent Businesses Succeed
DoorDash partners with hundreds of thousands of businesses,
connecting millions of customers to local eateries and stores
nationwide. In fact, in 2023, merchants earned nearly $50
billion through sales on the DoorDash and Wolt Marketplaces
across the globe and, in 2023, over 100,000 independent stores
joined the DoorDash Marketplace globally. Nearly 1 in 5
independent merchants surveyed (19%) said that, if not for
DoorDash, their business would not exist today.
- 73% of meals delivered might not have existed at all
without delivery options like DoorDash.
- 70% of surveyed merchants say DoorDash has helped to
increase profits.
- 94% of surveyed merchants plan to continue partnering
with DoorDash for at least a year.
- 87% of surveyed merchants say that DoorDash helps them
reach new customers they would otherwise not be able to reach.
“Partnering with DoorDash has been an exceptional and worthwhile
experience. We have seen a growth in revenue and new customers,”
said Al Mahrehbi, owner of Pita Hut in Groveland, FL. “If
you want to help maintain and grow your business, then you have
nothing to lose by jumping in with DoorDash – in fact, you have
everything to gain.”
Flexibility and Financial Stability for Millions of
Dashers
Our Community Impact Report is also clear on the benefits for
Dashers: flexibility and increased financial stability offered by
dashing ensure that Dashers don’t have to compromise on their
priorities. Over 6 million people dashed in the U.S. and,
across the globe, Dashers earned over $15 billion through
the DoorDash platform.
- 88% of Dashers say that one of the main reasons they
dash is because of the unique flexibility it provides, and
91% of Dashers prefer to remain independent
contractors.
- If flexible work were not available, 58% of Dashers say
they would spend less time caring for loved ones, and 76%
would cut back on household spending.
- 79% of Dashers feel less stressed and anxious about
their financial situation because they can dash whenever they need
to.
- 40% of Dashers say they would not choose an alternative
way to replace this income were it to go away. Extrapolating to the
6 million people who dashed in 2023, this suggests that 2.4 million
people might not choose to generate incremental earnings without
the platform.
As one Dasher shared: “I have been a Dasher since the pandemic
and as we all know that has been a strain on all families around
the world. DoorDash has helped me avoid taking on any additional
debt… It has also helped me to support others in their time of
need. Whenever I don’t have a full-time job I know I can always
rely on DoorDash to meet my family needs.”
Convenience and Time Savings for Millions of
Consumers
Consumers value how DoorDash gives them access to their
neighborhood restaurants and stores, ensuring that they can
purchase the goods they need from local businesses in their
neighborhood.
- In total, DoorDash saved users an estimated 446 million
hours in 2023. 80% agree that DoorDash helps them to be
more productive or gives them time back for other activities.
- 44% of consumers have used DoorDash to order items they
need when they couldn't buy them themselves, rising to 50%
for consumers with disabilities.
- 85% of consumers feel good about supporting local
merchants by using DoorDash.
- 73% of consumers feel good about creating earning
opportunities in their community by using DoorDash.
One consumer shared: “DoorDash makes it easier for me to order
when I'm unable to make it to the grocery store, missing an
ingredient for a meal, or just simply [...] can't leave my home or
job.”
DoorDash connects millions of people with local businesses,
businesses with customers, and Dashers across the country with
flexible earning opportunities. For more information on the 2023
findings, please find the full Community Impact Report here.
About DoorDash
DoorDash (NASDAQ: DASH) is a technology company that connects
consumers with their favorite local businesses in more than 25
countries across the globe. Founded in 2013, DoorDash builds
products and services to help businesses innovate, grow, and reach
more customers. DoorDash is your door to more: the local commerce
platform dedicated to enabling merchants to thrive in the
convenience economy, giving consumers access to more of their
communities, and providing work that empowers.
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version on businesswire.com: https://www.businesswire.com/news/home/20240220476293/en/
Keith Fernandez DoorDash keith.fernandez@doordash.com
DoorDash (NYSE:DASH)
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