SANTA CLARA, Calif.,
Oct. 16, 2017 /PRNewswire/
-- Based on its recent analysis of the Unified
Communications-as-a-Service (UCaaS) and converged conferencing
services industry, Frost & Sullivan recognizes Fuze with the
2017 North America and Europe Competitive Strategy Innovation and
Leadership Award for its expanding portfolio of unified
communications and collaboration (UCC) solutions.
Mega Trends such as the rise of the Internet of Things (IoT),
growing employee mobility, the emergence of the virtual
organization, and the increasing role of digital natives in
decision-making are affecting business technology requirements and
driving businesses to adopt advanced information technologies (IT)
and innovative communications and collaboration solutions to
improve worker productivity, business agility, and overall
competitive positioning. A key element of digital transformation is
the move to cloud communications and collaboration services.
Businesses adopting such cloud solutions seek innovative providers
with robust portfolios, a keen focus on Mega Trends and a powerful
technology vision that is aligned with evolving business
requirements.
"As businesses embrace a digital future, they acknowledge the
need for tight alignment of technology, people, and processes. To
address new market challenges, businesses need to adjust their
internal processes and company culture to foster more collaborative
environments, boost innovation, accelerate decision-making
abilities, and improve customer engagement, particularly through
cloud applications," said Elka
Popova, VP and Senior Fellow. "Forward-thinking
organizations are also adopting new technology consumption models
to better support evolving workforce and customer
requirements."
Fuze, a top-ten UCaaS provider in North America, has continually expanded its
cloud solutions portfolio to deliver greater value to businesses
and withstand intensifying competition. In addition to robust cloud
private branch exchange (PBX) functionality, the company's
portfolio includes mobility, audio, web and video conferencing,
persistent group chat and team collaboration, instant messaging and
presence, and contact center and strong analytic tools.
Key pillars of its market strategy are:
- Strong focus on the user experience;
- Mobile-first technology development, as exemplified through its
"reimagined" user interface that integrates softphone capabilities
with rich audio, video conferencing, modern group chat/persistent
messaging, and dynamic content collaboration capabilities in a
single, simple user experience;
- Differentiated converged conferencing capability, including
advanced web and video collaboration features;
- Enabling of multi-modal, secure, and reliable, contextually
enhanced conversations; and
- Communications integration with workflows and productivity
applications.
Mid-size and large organizations are particularly demanding.
Fuze addresses these demands by having a portfolio of solutions
that can integrate with over 30 third-party applications, creating
greater value for businesses with large investments in multiple
software solutions looking to boost productivity through a more
unified user experience. Another key focal area is the delivery of
contextual data and analytics to better align the use of advanced
communications and collaboration tools with broader business goals.
The launch of the new Fuze user interface and the integration of
technology through the acquisition of Contactive and Fuzebox are
examples of Fuze's efforts to improve business processes by
enabling contextually enhanced communications and
collaboration.
To strengthen its own compelling communications and
collaboration applications feature set, Fuze leverages a strong
technology ecosystem to enable integrations that allow its
customers to innovate, customize, and differentiate. Through open
application program interfaces (APIs), both Fuze and its partners
can quickly and easily develop integrations with popular
applications such as Salesforce, Microsoft Lync, and Skype for
Business or Google G Suite (formerly Google Apps), as well as
customer-specific proprietary and "home-grown" applications. In
addition, the company works with over 200 partners, including SHI
International, AVANT, Intelisys, CDW Corporation, Softchoice,
Invite Networks, and Alphaserve Technologies, to help extend Fuze's
market reach and provide the high-quality customer support that is
critical for growth and market share gains in the fragmented cloud
communications and collaboration markets.
"Fuze's rapid growth over the past few years is proof of
effective execution of its growth strategy. In 2016, Fuze continued
on a strong growth trajectory and reported 43 percent growth in
annual recurring revenue (ARR), which was higher than the growth
rate reported by most other North American and European UCaaS
providers," said Popova.
Additionally, the company more than doubled its international
headcount in 2015-2016, adding marketing, sales, and professional
services resources in Europe,
Middle East and Africa (EMEA) and Asia-Pacific. Fuze reports particularly strong
growth in Europe, where it has
established itself as one of the top 25 UCaaS providers.
Fuze stands out among competitors with its broad portfolio of
cloud communications and collaboration solutions. It has
differentiated with its strategic focus on mid-size and large
businesses. For these reasons, coupled with the company's
demonstrated success with its growth strategy execution, Fuze has
earned Frost & Sullivan's North
America and Europe Innovation and Leadership Award.
Each year, Frost & Sullivan presents this award to the
company that has leveraged competitive intelligence to successfully
execute a strategy that results in stronger market share,
competitive brand positioning, and customer satisfaction.
Frost & Sullivan Best Practices awards recognize companies
in a variety of regional and global markets for demonstrating
outstanding achievement and superior performance in areas such as
leadership, technological innovation, customer service, and
strategic product development. Industry analysts compare market
participants and measure performance through in-depth interviews,
analysis, and extensive secondary research to identify best
practices in the industry.
About Fuze
Fuze is a global, cloud-based unified
communications platform that empowers productivity and delivers
insights across the enterprise by enabling simplified business
voice communications, flexible video conferencing, and always-on
collaboration. Formerly ThinkingPhones, Fuze allows the modern,
mobile workforce to seamlessly communicate anytime, anywhere,
across any device. Headquartered in Boston, MA, Fuze has additional locations
including New York, San Francisco, Seattle, Ottawa, London, Amsterdam, Aveiro (Portugal), Madrid, Paris, Munich, Zurich, Copenhagen and Sydney. For more information, visit
www.fuze.com.
Contact:
P: Matthew Briggs for PAN
Communications
E: fuze@pancomm.com
About Frost & Sullivan
Frost & Sullivan, the
Growth Partnership Company, works in collaboration with clients to
leverage visionary innovation that addresses the global challenges
and related growth opportunities that will make or break today's
market participants. For more than 50 years, we have been
developing growth strategies for the global 1000, emerging
businesses, the public sector and the investment community. Contact
us: Start the discussion.
Contact:
Andrea Steinman
P: 210.477.8425
F: 210.348.1003
E: Andrea.Steinman@frost.com
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