BEIJING, Dec. 15, 2021 /PRNewswire/ -- On December 15th, Cloopen ("Cloopen" or the
"Company") (NYSE: RAAS), a leading multi-capability cloud-based
communications solution provider in China, released its Environmental, Social
and Governance Report of 2020 and the First Half of 2021
(hereinafter referred to as the "ESG Report" or the "Report"). This
is the first social responsibility report released by Cloopen
according to ESG disclosure standard, as well as the first
systematic disclosure of environmental, social and governance
aspects. The report thoroughly and comprehensively demonstrated the
important measures and achievements of Cloopen in the fields of
business ethics, product responsibility and innovation, privacy and
information security, green and low carbon, anti-epidemic AI,
charity, human capital development and etc.
Mr. Changxun Sun, founder and CEO of Cloopen, said in the
report: "We always believe that enterprises have the responsibility
to contribute to the society and be a good 'corporate citizen'. We
are confident that with the joint efforts of all, our world will
definitely become better. "
Always pursue technical benefits for all and maintain "warm
communication"
According to the ESG Report, Cloopen has established the mission
of "to enhance the daily communication experience and operational
productivity for enterprises", always upheld "combining high
efficiency with humanity" as its product technology principle,
insisted on the warm and principled communication, and continuously
promoted technological innovation and inclusive benefits.
As the pioneer of China's
"Communication+AI", Cloopen helps enterprises to bring the value of
every employee into play while using AI technology to promote the
progress of enterprise communication industry. By applying a series
of products, including smart virtual banking counter, intelligent
voice robot, intelligent agent assistant and intelligent training
robots, Cloopen has optimized traditional mode of large customer
service team into the mode of "artificial intelligence+small
customer service team", which helps finance, government affairs and
other industries to transform from the traditional mode of offline
operation to the remote operation of human-computer cooperation.
While promoting the iterative upgrading, cost reduction and
efficiency increase of enterprise contact centers, it empowers
enterprises and their staff more possibilities regarding capacity
building, and enables enterprises, regardless of size, to share the
dividends brought by AI technology under the industrial Internet
wave.
Cloopen does more than empowering enterprises and employees, but
also giving back to the society with professional ability. Since
the outbreak of Covid-19 in 2020, Cloopen has actively participated
in public welfare undertakings such as epidemic prevention and
cooperating with charitable funds, providing solutions for the
government, medical organizations, enterprises, social welfare
organizations and institutions. Cloopen's 7Moor Omnichannel
Intelligent Customer Service System helps about 11 million people
in Sichuan province to quickly
apply for "health code", AI Epidemic Prevention Robot helps
Yangzhou epidemic prevention headquarters to build "life channel",
Video Customer Service guarantees online consultation of Cancer
Hospital of Chinese Academy of Medical Sciences, etc. Cloopen also
continues the long-term cooperation with Smile Angel Foundation,
providing it with free call center platform services and helping it
to establish a standard and stable call center to better serve
people in need of help and care all over the country.
Ensure data security and consolidate information security
protection
As an enterprise providing comprehensive communication and
advanced digital services including cloud computing, big data and
artificial intelligence, Cloopen actively tamps down the
information security infrastructure, strictly abides by the data
security-related laws and regulations of the People's Republic of China, and
established a number of information security management
regulations. Meanwhile, it clearly stipulates the obligations of
data protection and privacy confidentiality in the agreements
signed with customers, so as to standardize the data security
management on platforms and ensure the safe operation of the
system. By continuously improving the systematic management of
information security, Cloopen vigorously promotes the upgrading of
information security technology and emergency response measures,
strengthens the protection of intellectual property rights,
continuously improves the information security awareness and
professional skills of all employees, and helping the information
security construction of the industry.
Cloopen regards information security and privacy protection as
one of the highest priorities of the company's product development
and delivery. Access control, encryption mechanism and privacy
enhancement technology actively prevent personal information
infringement while protecting users' privacy. For example, through
the "virtual intermediate number", virtual numbers are assigned to
users and enterprises and real numbers are hidden, so as to realize
the privacy protection of both parties in the vast O2O scenarios.
Through the "smart virtual banking counter", the financial security
protection effect is achieved, which meets the regulatory
requirements. In 2020, Cloopen's "Intelligent Voice Robot" achieved
the first batch of "Trusted AI" certification issued by China
Information and Communication Research Institute and China
Artificial Intelligence Industry Development Alliance, indicating
that the product has reached standards of nearly 20 indicators such
as system security, maturity, stability, data subject privacy
protection, data security, product demand diversification,
comprehensive training data and algorithm fairness, so enterprises
can use AI with full confidence.
Adhere to the people-oriented principle and build a
pluralistic and inclusive workplace
Cloopen has always adhered to the responsibility concept of
people-oriented and treating employees well, solidly promoted the
talent strategy, and fully considered the diversity of employees
and equal opportunities. While strengthening the talent team, it
continuously improves the welfare system and caring measures, and
accompanied the growth of every employee.
Mr. Changxun Sun emphasized in the report: "We always believe
that enterprises should put people first and we advocate 'Cloopen
Family'. At the beginning of 2020, when the epidemic situation was
most serious and the business operation was encountering the
biggest difficulties, we insisted on no scale layoffs and no
reduction in the salaries and benefits of general employees. From
2020 to 2021, we expand the scale of employees steadily; increase
employee benefits such as medical examination, supplement
commercial medical insurance; and re-leased and renovated
higher-quality office buildings to welcome back more than 100
employees working in Wuhan."
Uphold green and low-carbon, and comprehensively construct
the business philosophy of sustainable development
As a corporate citizen, Cloopen is well aware of its
environmental responsibilities. It actively responds to the
national concept of sustainable development, vigorously promotes
green office initiatives, strictly controls the discharge of
various pollutants, and improves the efficiency of energy resources
use, so as to comprehensively constructs the business philosophy of
sustainable development of enterprises.
In the meanwhile, Cloopen's "green product"--AI Vision Smart
Community and Park Solution, perceives the environment through
computer image vision analysis technology, and realizes flame and
smoke detection, liquid and gas leakage detection, water
accumulation identification, green belt supervision and garbage
placement detection. In case of any irregularity or emergency, it
will automatically give an alarm at the first time, which fully
assists the community and park environmental maintenance and
garbage supervision, and contributes to building a beautiful
home.
Since its establishment in 2013, Cloopen has actively practiced
its social responsibility, insisted on promoting the coordinated
and sustainable development of enterprises, environment and society
in an overall way, fully responded to the 17 sustainable
development goals of the United Nations, and deeply promoted SDG10
(Reduced Inequalities), SDG11 (Sustainable Cities and Communities),
SDG12 (Responsible Consumption and Production) and
SDG17(Partnerships for the Goals) under the guidance of the global
goals of eliminating poverty, protecting the earth and achieving
prosperity for all.
Company Contact:
Cloopen Group Holding Limited
Investor Relations
E-mail: ir@yuntongxun.com
View original
content:https://www.prnewswire.com/news-releases/cloopen-released-its-first-environmental-social-and-governance-report-esg-report-301445538.html
SOURCE Cloopen Group Holding Limited