ARC Document Solutions Advances Digital Transformation With RingCentral Cloud Communications Solutions
02 Maio 2019 - 09:00AM
Business Wire
RingCentral, Inc. (NYSE: RNG), a leading provider of global
enterprise cloud communications, collaboration, and contact center
solutions, today announced that ARC Document Solutions (NYSE: ARC),
a provider of specialized document solutions, is powering business
communications across its workforce with RingCentral. In an
industry ripe for disruption, ARC is focused on transforming its
business to meet changing customer demands in industries such as
construction, real estate management, and others as they move to
digital consumption of documents. The company needed a mobile-first
cloud communications solution that would scale globally as its
business operations grew. As a core part of this digital
transformation initiative, ARC has deployed RingCentral across more
than 170 service centers and offices in North America.
ARC provides technology and document solutions for every stage
of the building lifecycle—from design to build to operate. The
company’s global customer base is comprised of nearly 100,000
organizations, which includes design and construction companies,
commercial real estate management firms, and marketing firms.
Despite ARC’s diversity of customers, they all require
high-quality, digitally produced, quick-turnaround graphic imaging
services, as well as mobile access to their documents. With
RingCentral voice, video meetings, and team messaging capabilities,
ARC has been able to centralize the IT management of their business
communications across multiple locations and achieve dramatic cost
savings over the past several years.
“ARC’s success as a global organization stems from our ability
to communicate at any time, from anywhere with our global
customers, sales force, and service center staff,” said Greg
Schiemann, VP of technical services, ARC. “Previously, we had a
mashup of various national and regional conference calling vendors
and off-the-shelf collaboration tools, but we needed a universal
platform that could scale with us as we continue to grow. We saw a
true partner in RingCentral, as their cloud and mobile-first
approach aligns perfectly with our initiative to equip our
workforce with a seamless communications and collaboration
experience that inspires world-class customer service.”
Key RingCentral benefits for ARC include:
- Enhanced mobility: ARC employees
use the RingCentral Mobile® app to communicate and collaborate on
the go, whether it’s starting a video meeting with multiple service
center locations or making a call from a customer site that’s under
construction with no telecommunications infrastructure.
- Seamless collaboration: The
RingCentral team messaging capability enables ARC’s workforce to
exchange real-time messages, share files and content, and manage
projects with task and calendar tools to get work done quickly and
efficiently—whether it’s working with colleagues across the office
or across the globe.
- Global scalability: Offering
phone number service in 119 countries and local telco service in 41
countries, the RingCentral cloud platform provides the global
architecture necessary to scale as ARC grows, helping the company
drive business success.
“The document solutions industry is undergoing disruption, and
ARC is a leader in driving digital innovation to meet evolving
customer needs,” said Mitch Tarica, SVP of worldwide sales,
RingCentral. “We’re proud to help power ARC’s workforce with our
cloud communications platform as they transform their business to
collaborate more effectively. We look forward to continuing to
partner with them to identify new ways to work together in the
future.”
About ARC Document Solutions
ARC offers a complete range of print services and technology
solutions to all businesses and consumers. The architectural,
engineering, and construction industries use ARC’s technology
platforms to manage essential information used to run construction
projects, archive documentation, as well as servicing facilities
organizations. ARC’s commitment to innovation, quality, and
reliability deliver outstanding value and service to its 90,000
customers every day. e-arc.com (NYSE: ARC).
About RingCentral
RingCentral, Inc. (NYSE: RNG) is a leading provider of global
enterprise cloud communications, collaboration, and contact center
solutions. More flexible and cost-effective than legacy on-premises
systems, the RingCentral platform empowers employees to Work as
One™ from any location, on any device, and via any mode to better
serve customers, improving business efficiency and customer
satisfaction. The company provides unified voice, video meetings,
team messaging, digital customer engagement, and integrated contact
center solutions for enterprises globally. RingCentral’s open
platform integrates with leading business apps and enables
customers to easily customize business workflows. RingCentral is
headquartered in Belmont, California, and has offices around the
world.
© 2019 RingCentral, Inc. All rights reserved. RingCentral,
RingCentral Mobile, and the RingCentral logo are registered
trademarks of RingCentral, Inc.
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version on businesswire.com: https://www.businesswire.com/news/home/20190502005249/en/
Mariana KosturosSenior Director PR & Social
Mediamariana.kosturos@ringcentral.com650-562-6545
David StickneyVice President Corporate
CommunicationsDavid.stickney@e-arc.com925-949-5114
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