Largest Wholesale Grocery Supply Company in US Powers Growing Mobile Workforce with RingCentral Cloud Communications Solutions
07 Novembro 2019 - 10:00AM
Business Wire
RingCentral, Inc. (NYSE: RNG), a leading provider of global
enterprise cloud communications, collaboration, and contact center
solutions, today announced that it has been selected by C&S
Wholesale Grocers, Inc., the largest wholesale grocery supply
company in the US, to enable its growing remote and distributed
workforce and boost customer engagement. With more than 45
locations nationwide, C&S needed a cloud communications
solution that enhances mobility, improves employee collaboration,
and integrates with other cloud business applications. C&S is
deploying RingCentral across more than 5,000 employees in nearly
every state in the US.
A Forbes Top 10 Privately Held Company, C&S supplies more
than 7,700 independent supermarkets, chain stores, military bases,
and institutions. Over the course of the past few years, C&S
has acquired multiple businesses to enhance its offerings. As a
result, C&S accumulated multiple legacy on-premises
communications systems in different parts of the country. This
challenged employee productivity and has made things difficult for
IT to manage as the company scaled its mobile and remote
workforce.
“We are always looking for ways to improve our solutions to
enable more productivity and support our future growth needs around
mobility, as well as integration of our other business
applications,” said George Dramalis, Chief Information Officer,
C&S Wholesale Grocers. “We needed a unified solution that
included messaging, calling, video meetings, conferencing, and
contact center. RingCentral enabled us to drive more alignment as
their cloud solution was the most comprehensive.”
According to Anthony Lobosco, VP of Sales and Marketing at
Livtech, the RingCentral partner that orchestrated the solution,
“Many of our enterprise clients, like C&S, are making the move
to cloud communications to enhance productivity and empower their
mobile workforce to work the way they want, with collaboration and
teamwork being at the core of the experience. We’re witnessing a
lot of growth and interest in unified communications as a service
(UCaaS) and contact center as a service (CCaaS), and more often
than not, our clients come to us requesting the full RingCentral
solution. Their robust capabilities around voice, collaboration,
and omnichannel are well-suited for our enterprise clients, and we
see this trend continuing to build.”
Key RingCentral benefits for C&S, include:
- Enhanced mobility: C&S employees use the RingCentral
mobile capabilities to communicate and collaborate on the go,
whether it’s starting a video chat, launching a conference call, or
messaging with colleagues across state lines.
- Open platform: The RingCentral Connect Platform has more
than 3,000 certified integrations, and the platform provides a
plethora of APIs so C&S can integrate communications services
into their other business apps.
- Administrative oversight: For C&S, role-based access
was a priority. This allows for administrators of the platform to
create custom roles to govern what various users can do on the
platform without granting full administrative access. Additionally,
C&S’s IT team can centrally monitor communications quality and
track usage metrics via RingCentral’s real-time dashboard.
“Innovative enterprises like C&S Wholesale Grocers are
rethinking their communications infrastructure to take their
business to the next level,” said Carson Hostetter, SVP of
Worldwide Field Sales, RingCentral. “We’re proud to partner with
C&S to enable greater employee collaboration and customer
engagement with our cloud communications solution, and we look
forward to supporting their future business initiatives.”
About C&S Wholesale Grocers
C&S Wholesale Grocers, Inc. is the largest wholesale grocery
supply company in the U.S. and the industry leader in supply chain
innovation. Founded in 1918 as a supplier to independent grocery
stores, C&S now services customers of all sizes, supplying more
than 7,700 independent supermarkets, chain stores, military bases
and institutions with over 137,000 different products. We are an
engaged corporate citizen, supporting causes that positively impact
our communities. To learn more, please visit cswg.com.
About RingCentral
RingCentral, Inc. (NYSE: RNG) is a leading provider of global
enterprise cloud communications, collaboration, and contact center
solutions. More flexible and cost-effective than legacy on-premises
systems, the RingCentral platform empowers employees to work better
together, from any location, on any device, and via any mode to
serve customers, improving business efficiency and customer
satisfaction. The company provides unified voice, video meetings,
team messaging, digital customer engagement, and integrated contact
center solutions for enterprises globally. RingCentral’s open
platform integrates with leading business apps and enables
customers to easily customize business workflows. RingCentral is
headquartered in Belmont, California, and has offices around the
world.
© 2019 RingCentral, Inc. All rights reserved. RingCentral and
the RingCentral logo are trademarks or registered trademarks of
RingCentral, Inc.
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version on businesswire.com: https://www.businesswire.com/news/home/20191107005376/en/
Mariana Kosturos mariana.kosturos@ringcentral.com 650-562-6545
www.ringcentral.com
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