Senior Living and Healthcare providers can now
easily deploy Alexa experiences designed to keep residents and
patients connected, informed, and entertained—and improve care team
productivity
Residents and patients can keep in touch with
their loved ones, connect with care team members, easily access
news and information, and more, just by using their voice
Leading senior living communities like Atria
and Eskaton, and hospitals including Boston Children’s Hospital,
Cedars-Sinai, BayCare, and Houston Methodist will add Alexa to
select properties
Alexa Smart Properties simplifies deploying and
managing Alexa-enabled devices at scale, and allows properties to
easily customize their customer experience
(NASDAQ:AMZN)— Today, Amazon announced two new solutions as part
of Alexa Smart Properties that will enable senior living and
healthcare providers to integrate Alexa into their properties and
empower residents and patients to stay connected, informed and
entertained, just by asking Alexa. Designed specifically for the
needs of senior living communities and healthcare facilities, Alexa
Smart Properties simplifies deploying and managing Alexa-enabled
devices at scale, helping properties offer customized Alexa
experiences for residents and patients, and increase care team
productivity and operational efficiency.
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the full release here:
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An Echo Show 8 deployed in a senior
living community (Photo: Business Wire)
“We believe the intuitive and accessible nature of voice and
Alexa has the potential to help and delight customers in many
scenarios, in and outside of the home,” said Liron Torres, Head of
Alexa Smart Properties, Amazon. “We’re excited to extend the
experiences customers already love to senior living communities and
healthcare systems, and give providers new ways to save time and
personalize care for their patients and residents.”
Empowering Connection in Senior Living Communities
Alexa Smart Properties enables senior living residents to keep
in touch with their loved ones, connect with their community,
access community news, and more, using the Amazon Echo device in
their room. Family members and friends outside the property get
peace of mind knowing they can easily get in touch with residents
through Alexa calling.
Administrators can offer access to tens of thousands of Alexa
skills, and tailor resident experiences by customizing community
information like activity schedules and meal menus. Care team
members can communicate more efficiently with residents using Alexa
communication features, which enable them to make Announcements,
voice and video calls, or send direct audio messages to other
Alexa-enabled devices throughout the property. Alexa can also help
communities streamline activities like check-ins, field requests
for maintenance, and administrative tasks—enabling associates to
save time and increase productivity. Senior living communities like
Atria and Eskaton will integrate with Alexa Smart Properties at
select locations to provide a better experience for residents,
while creating empowered and more connected communities.
“We’ve consistently moved to put our residents in the position
to live their best lives, now,” said John A. Moore, Chairman and
CEO of Atria Senior Living. “Technology has played a critical role
in this effort. When you combine our resident and family app with
the deployment of Alexa Smart Properties in our communities,
seniors have an even greater ability to write the next chapter of
their lives through easy-to-use technology that keeps them engaged
and connected to their families at all times.”
Helping Hospitals Deliver Personalized Care
With Alexa Smart Properties, patients can communicate with their
care staff, control devices in their room, or stay informed and
entertained with news and music, just by asking Alexa. Healthcare
providers can communicate with patients quickly and easily with
features like calling and Drop In—without the need to enter patient
rooms. This enables hospitals to increase productivity, conserve
medical supplies and protective equipment, such as masks, gloves,
and gowns, and free up staff time to provide more personalized
care. Hospitals also can provide information customized to their
facility, like notifications about schedule changes or cafeteria
menus, and skill experiences like games, podcasts, and more. Health
systems including Boston Children’s Hospital, Cedars-Sinai,
BayCare, and Houston Methodist are adopting Alexa Smart Properties
to help care for their patients more efficiently.
"Voice is intuitive for patients, regardless of age or tech
savviness," said Peachy Hain, executive director of Medical and
Surgical Services at Cedars-Sinai. "Since it's so easy to operate,
patients can use Alexa to connect with their care team and stay
entertained as soon as they settle in, while care providers can
streamline tasks to make more time to care for those patients. It's
a total gamechanger for enhancing our hospital experience."
Deploying Solutions at Scale with Alexa Smart
Properties
In addition to support for senior living and healthcare, Alexa
Smart Properties offers a set of vertical solutions that enable
Alexa experiences in properties such as hotels, vacation rentals,
apartments, offices, and more. Alexa Smart Properties tools and
APIs make it fast and easy for solution providers to manage and
service a fleet of Alexa-enabled devices quickly, remotely, and at
scale. By working with solution providers like K4Connect, Lifeline
Senior Living, Aiva, and Vocera, senior living and healthcare
properties can use Alexa Smart Properties to easily deploy and
customize large numbers of Alexa-enabled devices.
“Working with Alexa Smart Properties has enabled Aiva to bring
AI voice technology that can be easily customized, managed, and
deployed at enterprise scale,” said Sumeet Bhatia, founder and
chief executive officer of Aiva. “Using Alexa Smart Properties,
Aiva takes work off of nurses’ plates and enables them to focus on
direct, high-value care, while giving patients a better, more
self-directed experience.”
With the help of solution providers, administrators can build,
publish and enable skills to answer property-specific questions and
integrate with other property management systems, so residents and
patients can request property information like, “Alexa, what time
does yoga start?” and perform property-specific actions like,
“Alexa, could you ask for my mail to be delivered?” Hospitals and
senior living communities can also build and enable HIPAA-eligible
skills, like medication tracking, to connect care providers with
residents and patients in an environment designed to protect their
health information.
“Voice integration has the power to transform how resident
requests are made and how staff respond,” said Kim Judd, General
Manager of Lifeline Senior Living. “Adding Alexa Smart Properties
functionality to our CarePoint resident safety system enables
residents to make hands-free help requests and receive verbal
confirmation to know they’ve been heard. And staff can see the
context of requests and triage more efficiently. It opens up new
opportunities for better care, from simple requests to daily
announcements, resident check-ins, even helping to ease social
isolation, CarePoint with Alexa will be a real advantage for our
customers.”
Built with Privacy in Mind
Alexa Smart Properties senior living and healthcare solutions
were designed with privacy in mind. No personal information is
shared with Alexa to use the device, and voice recordings are not
saved. Every Amazon Echo device offers multiple layers of privacy
protection, and residents and patients can disable Alexa’s ability
to respond to the wake word at any time by simply pressing the mute
button on top of their Echo device. Amazon implements
administrative, technical, and physical safeguards for protected
health information received as part of HIPAA-eligible skill
interactions.
Alexa Smart Properties will support senior living and healthcare
solutions in the U.S. starting next month. To learn more, contact
us here.
About Amazon
Amazon is guided by four principles: customer obsession rather
than competitor focus, passion for invention, commitment to
operational excellence, and long-term thinking. Amazon strives to
be Earth’s Most Customer-Centric Company, Earth’s Best Employer,
and Earth’s Safest Place to Work. Customer reviews, 1-Click
shopping, personalized recommendations, Prime, Fulfillment by
Amazon, AWS, Kindle Direct Publishing, Kindle, Career Choice, Fire
tablets, Fire TV, Amazon Echo, Alexa, Just Walk Out technology,
Amazon Studios, and The Climate Pledge are some of the things
pioneered by Amazon. For more information, visit amazon.com/about
and follow @AmazonNews.
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