Employee Surveillance Measures Could Threaten Trust and Increase Staff Turnover, VMware Research Finds
10 Novembro 2021 - 10:00AM
Business Wire
Rise in remote working requires new ways of
monitoring performance and output but not simply through counting
keystrokes and time at the desk
VMware, Inc. (NYSE: VMW), a leading innovator in enterprise
software, today shared results of a global study that revealed the
rise in employee performance and trust established in new hybrid
working models could be under threat from an increase in the
implementation of remote monitoring measures.
The study, “The Virtual Floorplan: New Rules for a New Era of
Work,” conducted by Vanson Bourne on behalf of VMware, found that
70 percent of companies surveyed have either already implemented or
are planning to implement employee surveillance measures to monitor
employee productivity since the shift to hybrid working. Among
these organizations, the measures being taken include the
monitoring of emails (44%), web browsing (41%) and collaboration
tools (43%), as well as video surveillance (29%), attention
tracking via webcams (28%) and keylogger software (26%). However,
39 percent of companies that have already implemented device
monitoring, and 41 percent of companies who are currently in the
process of doing so, are in fact seeing “drastically increased” or
“increased” employee turnover.
The research findings suggest there is a delicate balance to be
struck as businesses look for new ways to assess employee
performance beyond presentism. From the employee perspective, three
quarters (75%) agree that moving to a distributed working
environment has meant that their performance – and not traditional
metrics such as time spent in the office – is being valued more by
their employers. And, 79 percent of employees agree that remote
work technologies have enabled them to work more efficiently than
before. 74% of organizations have had to develop new ways to
measure employee productivity. Among these organizations, the new
approach to monitoring productivity has been achieved through the
use of performance-focused solutions including regular catch-ups
with managers to discuss workloads (55%), assessing output and
agreed deliverables (53%) and using new project management software
(47%).
However, now that direct reports are not necessarily sitting a
few cubicles away, employers are evolving new ways to monitor and
quantify employee productivity. While approaching six in ten (59%)
employees recognize their organization has had to develop new ways
to monitor productivity as part of the move to hybrid working,
transparency remains critical. A quarter of employees (24%) don’t
know whether their organization has implemented device monitoring
systems on their devices to monitor their productivity.
“Globally we are seeing organizations shift permanently to
hybrid work models that don’t require knowledge workers to be
office-based all the time. With this shift, employers should
proceed with caution when replacing presentism with monitoring
tools. Monitoring and performance are two very different things,”
says Shankar Iyer, senior vice president and general manager,
End-User Computing, VMware. “Digital workspace tools enable people
to work from anywhere and our research shows employees are feeling
more valued and trusted. A lack of transparency and measurement by
‘stealth and numbers,’ can quickly erode employee faith and lead to
talent heading for the door, in a highly competitive and
challenging skills market.”
Employee surveillance is one of many topics touched on in The
Virtual Floorplan: New Rules for a New Era of Work. Other key
findings include:
- New “workplace tribes” have emerged via digital tools used
by employees. The stabilization of hybrid work has resulted in
a new kind of office floorplan — a “virtual floorplan,” which is
based more on affinity, shared goals, and shared values than
physical proximity. The virtual floorplan comes with new rules, as
well as new success factors for employees, leaders, and teams. View
the infographic.
- We’ve entered a new era of transparency and trust. With
less central control and in-person interaction, transparency and
trust are emerging as vital qualities that leaders must embrace to
advance and unify their organizations in a hybrid-by-default world.
View the infographic.
- Security is a team sport. The virtual floorplan
introduces countless freedoms for employees — and just as many
security risks for IT. With less direct control over apps, devices,
and networks, IT is navigating a new paradigm where security is a
team sport. View the infographic.
An executive summary of the study can be downloaded here.
Methodology
VMware commissioned a survey, undertaken by an independent
research organization, Vanson Bourne, in July and August 2021.
7,600 respondents were surveyed globally, consisting of HR, IT and
business decision makers as well as employees across IT,
Manufacturing, engineering and production, Financial services,
Business and professional services, Retail and wholesale, Energy,
oil/gas and utilities, Distribution and transport, Public
healthcare, Construction and property, Public Education,
Telecommunications, Consumer services, Local government, Central
government, Media leisure and entertainment, Private education,
Private healthcare, Hospitality and others. All organizations
surveyed have 500 or more employees globally. The countries
surveyed include UK, Germany, France, Italy, Netherlands, Russia,
Poland, Norway, Sweden, Spain, UAE, Saudi Arabia, US, Canada,
Japan, Australia, India, China, Singapore and South Korea.
About VMware
VMware is a leading provider of multi-cloud services for all
apps, enabling digital innovation with enterprise control. As a
trusted foundation to accelerate innovation, VMware software gives
businesses the flexibility and choice they need to build the
future. Headquartered in Palo Alto, California, VMware is committed
to building a better future through the company’s 2030 Agenda. For
more information, please visit www.vmware.com/company.
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version on businesswire.com: https://www.businesswire.com/news/home/20211110005546/en/
Angela Leaf, VMware Global Communications, +1 860 480 3367,
aleaf@vmware.com
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