Efma and Accenture Announce Winners of the 2021 Banking Innovation Awards
18 Novembro 2021 - 12:14PM
Business Wire
Virtual awards ceremony recognizes top
innovations transforming the global banking industry
Efma, an association of more than 2,550 retail financial
services companies in 133 countries, and Accenture (NYSE: ACN)
today announced the winners of the eighth annual Efma-Accenture
Banking Innovation Awards during a virtual ceremony.
The awards competition, which recognizes the best in banking
innovation, attracted a record-breaking 816 entries from nearly 300
institutions in 73 countries. This year’s entries reflect a
widespread recognition of the need to innovate and deliver digital,
customer-centric products to meet changing preferences amid the
disruption resulting from the pandemic.
The winners were selected across eight categories through a
peer-based voting process combined with a panel of judges from
leading global financial institutions. Each entry was assessed
using three criteria: originality; strategic capacity to generate a
long-term competitive edge and return on investment; and
adaptability for use in other markets and countries.
The winners of the Efma-Accenture Banking Innovation Awards 2021
are:
- Santander (Spain) — received the Analytics &
Artificial Intelligence award for Self-driven Finance, an
artificial-intelligence-driven data initiative that provides
customers with crucial insight that empowers them to manage their
finances responsibly.
- Intesa Sanpaolo (Italy) — won the Digital
Marketing & Sales award for its Digital Sales Boost
program, which combines digital marketing and advertising tools to
automate and industrialize commercial leads, reduce time-to-market,
and provide personalization at scale.
- UniCredit (Italy)— received the Future Workforce
award for U-City, a gamification initiative that enhances employee
knowledge of digital products and services, enabling employees to
become digital ambassadors to their customers.
- Raiffeisen Bank International (Austria) — won the
Offering Innovation award for Nicole, a personal finance
management service that gives users a peer spending benchmark to
help them make smarter financial decisions.
- Minna Bank (Japan) — was named the winner of the
Neobanks & Specialized Players award. Japan’s first
digital bank, Minna Bank was built from scratch in just 20 months
on the Google Cloud, delivering all core banking services digitally
to its customers.
- Santander (Spain) — won the Reimagining the Customer
Experience award for the Santander app, which transforms the
customer relationship model with an ultra-personalized way to bank,
offering automatic operations, savings and related products, along
with a tailored financial timeline.
- Standard Bank (South Africa) –- won the Social, Sustainable
& Responsible Banking award for OneFarm Share, a digital
food relief platform that combats food shortages in rural areas as
a result of the pandemic, delivering approximately 4 million meals
to more than 350,000 people.
- CaixaBank (Spain)— was named Global Innovator
2021 for its impressive digital innovation efforts, which
include a new omnichannel customer experience; Noa, its voice
banking chatbot; fully digital mortgages and customer onboarding;
and its successful neobank, imagin.
“There has been significant disruption over the last 18 months,
but the financial services industry is no stranger to disruption,”
said John Berry, Efma CEO. “This year’s edition of the Banking
Innovation Awards demonstrates how responsive and dynamic the
industry as a whole has been during these unprecedented times. A
record-breaking number of submissions show that this pandemic has
not hindered banks, but in fact served as an impetus for innovative
projects that will change the industry for years to come. It is
always a pleasure to highlight the best in financial services, and
this year is no different. I congratulate all winners on their
achievements and thank everyone who submitted in an especially
competitive edition of our annual awards.”
Fabrice Asvazadourian, who leads Accenture’s Banking industry
group in Europe, said, “To sustain their relevance, banks need to
understand every market in which they operate and what it takes to
succeed. They’ll have to be willing to shape new business models,
partner in unconventional ways, rediscover their purpose and
humanity, and commit to constant innovation. The groundswell of
support for the awards this year shows that many banks have met the
challenge head-on. Congratulations to the worthy winners.”
To find out more about the award-winning innovations, visit
innovationinbanking.efma.com or follow the conversation on Twitter
at #BankingAwards21.
About Efma
A non-profit organization created in 1971 by leading banks and
insurance companies, Efma is celebrating this year its 50th
anniversary. Counting now a network of 120 financial groups in 133
countries all around the world, Efma facilitates networking between
decision-makers. It provides quality insights to help banks and
insurance companies make the right decisions to foster innovation
and drive their transformation. Headquartered in Paris. Offices in
London, Brussels, Barcelona, Stockholm, Bratislava, Dubai, Milan,
Montreal, Istanbul, Beijing, Tokyo and Singapore. Learn more
www.efma.com.
About Accenture
Accenture is a global professional services company with leading
capabilities in digital, cloud and security. Combining unmatched
experience and specialized skills across more than 40 industries,
we offer Strategy and Consulting, Interactive, Technology and
Operations services — all powered by the world’s largest network of
Advanced Technology and Intelligent Operations centers. Our 624,000
people deliver on the promise of technology and human ingenuity
every day, serving clients in more than 120 countries. We embrace
the power of change to create value and shared success for our
clients, people, shareholders, partners and communities. Visit us
at www.accenture.com.
Accenture’s Banking industry group helps retail and commercial
banks and payments providers boost innovation; address business,
technology and regulatory challenges; and improve operational
performance to build trust and engagement with customers and grow
more profitably and securely. To learn more, visit
https://www.accenture.com/us-en/industries/banking-index.
Copyright © 2021 Accenture. All rights reserved. Accenture and
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Jana Lednarova Efma +421 915 225 611 jana@efma.com Melissa Volin
Accenture +1 267-216-1815 melissa.volin@accenture.com
Accenture (NYSE:ACN)
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