Citi Named World’s Best Digital Bank 2021 by Global Finance Magazine
23 Novembro 2021 - 11:00AM
Business Wire
Citi Also Honored with Multiple Regional and
Sub-category Awards
Citi has been named the World’s Best Digital Bank by
Global Finance magazine for the 20th consecutive year.
“Over the last year, our digital capabilities have given us the
necessary resilience to support our customers through disruptive
changes both in their business models -- and in our industry. As we
help our clients adapt to these new conditions, we are proud to be
recognized as their best provider of innovative digital solutions
and services, helping them on their digital transformation
journey,” said Shahmir Khaliq, Global Head of Treasury and Trade
Solutions, Citi.
Commenting on this year's awards, Joseph Giarraputo, President
and Publisher at Global Finance, said, “Incubating talent and ideas
at global Innovation Labs enables Citi to provide its clients with
resilient cash management solutions that are both agile and
scalable, while an impressive catalogue of APIs allows treasuries
to choose the solutions they require and integrations that suit
their daily treasury management processes.”
"This award is a true testament to Citi’s efforts in driving
innovation and improving the client experience as we continue to
invest in our award-winning omni-channel delivery platforms such as
CitiDirect® and CitiConnect®,” said Naveed Anwar, Global Head of
TTS Digital with Citi's Treasury and Trade Solutions. “Knowing our
customers and understanding their needs is essential to providing a
personalized experience, high quality service as needed, which will
better serve our clients today and pave the road for future
needs.”
Citi’s institutional digital solutions have experienced high
growth in usage over the last year. Highlights include:
- CitiDirect users growing over 12%
annually
- Mobile users up by 19% annually
- High rates of digital account
opening -- over 125% from the previous year.
- Unprecedented growth in API usage
–163% growth annually
- Instant Payments Transaction Volume
– over 97% annually
Citi was selected from more than 300 entries globally that were
evaluated by a world-class panel of industry experts against
criteria that included: strength of strategy for attracting and
servicing digital customers, success in getting clients to use
digital offerings, growth of digital customers, breadth of product
offerings, evidence of tangible benefits gained from digital
initiatives, and web/mobile site design and functionality.
In addition to being recognized as the World’s Best Digital
Bank, Citi received the top honor in multiple global and
regional categories including:
Global Awards – Overall Winner:
- Best Corporate/Institutional Digital Bank
Corporate/Institutional Global Awards:
- Best Online Cash Management Services
- Best Online Treasury Services
- Best Integrated Corporate Banking Site
- Best Mobile Banking Adaptive Site
- Most Innovative Digital Bank
- Best Open Banking APIs
Corporate/Institutional Regional Awards:
- Best Digital Bank in Africa
- Best Digital Bank in Asia-Pacific
- Best Digital Bank in Latin America
- Best Digital Bank in Middle East
- Best Digital Bank in North America
- Best Digital Bank in Western Europe
Citi’s Treasury and Trade Solutions (TTS) enables our clients'
success by providing an integrated suite of innovative and tailored
cash management and trade finance services to multinational
corporations, financial institutions and public sector
organizations across the globe. Based on the foundation of the
industry's largest proprietary network with banking licenses in
over 90 countries and globally integrated technology platforms, TTS
continues to lead the way in offering the industry's most
comprehensive range of digitally enabled treasury, trade and
liquidity management solutions.
About Citi
Citi, the leading global bank, has approximately 200 million
customer accounts and does business in more than 160 countries and
jurisdictions. Citi provides consumers, corporations, governments
and institutions with a broad range of financial products and
services, including consumer banking and credit, corporate and
investment banking, securities brokerage, transaction services, and
wealth management.
Additional information may be found at www.citigroup.com |
Twitter: @Citi | YouTube: www.youtube.com/citi | Facebook:
www.facebook.com/citi | LinkedIn: www.linkedin.com/company/citi
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version on businesswire.com: https://www.businesswire.com/news/home/20211123005452/en/
Media: Nina Das Email: nina.das@citi.com
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