- The company strengthens its position in the electric vehicle
charger sector with an app that automates the installation
process
- With this new software, Wallbox covers the entire lifecycle
of electric chargers: from design and production to installation
and maintenance
- The 'Installer App' is designed to help Wallbox to improve
both the control and speed of the installation and maintenance
processes of its electric vehicle chargers
Wallbox N.V., (NYSE:WBX) a leading provider of electric vehicle
(EV) charging and energy management solutions, goes one step
further in its vision to transform energy consumption in households
and further integrates and automates the installation of home
charging solutions into its service through their new Installer
App. This app allows Wallbox to expand the scope of its
services and cover the full lifecycle of its electric chargers,
from the conception and design phase all the way through to
installation and maintenance, including production and point of
sale.
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The Installer App adopts a user experience similar to
that of popular food delivery and rideshare apps. In the first few
months the app has proven to reduce the time taken between purchase
and installation by 50% and has reduced the reaction time for
on-site technical assistance requests to less than five days. The
company expects that approximately 85% of the jobs will be managed
through this new app, to help improve the customer experience.
In addition to simplifying the installation process, the app
puts Wallbox in a position to more efficiently carry out quality
control as it centralises the relevant information for each
installation or technical service through a single dashboard to
improve customer satisfaction. Customers will also be able to rate
the service received by the technician through the app which will
give each installer a Net Promoter Score.
The app is also designed to simplify the experience for the
technicians, who have all the information they need for each
request in the palm of their hand. The technicians are able to
access Wallbox product guides and necessary installation
information straight from the app.
Eduard Castañeda, co-founder: "This app gives us even further
control over the lifetime of our charging solutions. It also
enables us to offer an excellent user experience. To accelerate the
transition to electric mobility it is crucial to improve and
simplify the user experience.”
Presence in seven countries
This new app, which has already soft launched in seven of the
main European markets (Spain, Italy, Portugal, Germany, United
Kingdom, France and the Netherlands), is currently being used by
64% of the installers in the Wallbox network.
David Symons, official Wallbox installer in London, "We have
been working with Wallbox's new Installer App and it has made the
installation process much quicker and easier. The App allows us to
get the necessary installation information directly to our phones.
This App is a very important step forward in improving Wallbox's
work processes".
Frédéric Trouche, official Wallbox installer in Paris, "We are
very satisfied with the result of this app. It is very easy to use,
very intuitive, and it is perfectly adapted to the needs of
technicians. The fact that we have the information we need to carry
out technical interventions on the same device allows us to be much
more efficient and offer a better quality of service. The
technicians really appreciate the time savings and the customers
appreciate the professionalism with which we have carried out the
service".
Over the coming months, the Installer App, which is
available for iOS and Android, is expected to continue to be rolled
out in other countries where Wallbox markets its products.
Forward Looking
Statements
This press release includes “forward-looking statements” within
the meaning of Section 27A of the Securities Act and Section 21E of
the Securities Exchange Act of 1934, as amended. Forward-looking
statements generally relate to future events or Wallbox’s future
financial or operating performance. For example, forward-looking
statements include but are not limited to the efficiency and
expected impact of the new app and the future roll out of the app
in additional countries. In some cases, you can identify
forward-looking statements by terminology such as “anticipate,”
“believe,” “may,” “can,” “should,” “could,” “might,” “plan,”
“possible,” “project,” “strive,” “budget,” “forecast,” “expect,”
“intend,” “will,” “estimate,” “predict,” “potential,” “continue” or
the negatives of these terms or variations of them or similar
terminology, but the absence of these words does not mean that
statement is not forward-looking. Such forward-looking statements
are subject to risks, uncertainties, and other factors which could
cause actual results to differ materially from those expressed or
implied by such forward looking statements. In addition, any
statements or information that refer to expectations, beliefs,
plans, projections, objectives, performance or other
characterizations of future events or circumstances, including any
underlying assumptions, are forward-looking.
These forward-looking statements are based on management’s
current expectations and beliefs. These statements are neither
promises nor guarantees, but involve known and unknown risks,
uncertainties and other important factors that may cause Wallbox’s
actual results, performance or achievements to be materially
different from any future results, performance or achievements
expressed or implied by the forward-looking statements, including,
but not limited to: Wallbox’s history of operating losses as an
early stage company; the adoption and demand for electronic
vehicles including the success of alternative fuels, changes to
rebates, tax credits and the impact of government incentives;
Wallbox’s ability to successfully manage its growth; the accuracy
of Wallbox’s forecasts and projections including those regarding
its market opportunity; competition; risks related to health
pandemics including those of COVID-19; losses or disruptions in
Wallbox’s supply or manufacturing partners; Wallbox’s reliance on
the third-parties outside of its control; risks related to
Wallbox’s technology, intellectual property and infrastructure; and
other important factors discussed under the caption “Risk Factors”
in Wallbox’s Prospectus filed with the SEC on November 12, 2021, as
such factors may be updated from time to time in its other filings
with the SEC, accessible on the SEC’s website at www.sec.gov and
the Investors Relations section of Wallbox’s website at investors.
wallbox.com.
These and other important factors could cause actual results to
differ materially from those indicated by the forward-looking
statements made in this press release. Any forward-looking
statement that Wallbox makes in this press release speaks only as
of the date of such statement. Except as required by law, Wallbox
disclaims any obligation to update or revise, or to publicly
announce any update or revision to, any of the forward-looking
statements, whether as a result of new information, future events
or otherwise.
View source
version on businesswire.com: https://www.businesswire.com/news/home/20211201005939/en/
Elyce Behrsin Public Relations +34 673 310 905
press@wallbox.com
Wallbox NV (NYSE:WBX)
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