CareAR, a Xerox Company, Launches on the Zuora Subscription Platform
07 Dezembro 2021 - 11:00AM
Business Wire
Zuora selected for its technology and expertise
to help monetize Xerox’s CareAR software-as-a-service (SaaS)
service experience management platform
Zuora, Inc., (NYSE: ZUO) the leading cloud-based subscription
management platform provider, announced today that CareAR, a Xerox
company and augmented reality service, is working with the
Subscribed Strategy Group (SSG) to implement the Zuora® platform to
launch and monetize its digital customer support services as they
enter the global market.
With the launch of CareAR, Xerox is leading an industry-wide
trend toward adoption of augmented reality (AR) technology in the
B2B enterprise market. A recent Technology, Media &
Telecommunications (TMT) Predictions 2021 report from Deloitte
predicts that AR -- along with virtual reality and mixed reality,
collectively known as XR -- will grow by 100% in 2021 over 2019
levels, as will sales of software and services related to this
technology.
In addition to leveraging AR technology to deliver a
revolutionary service experience management offering, CareAR
leverages a new SaaS business model and relies on Zuora to deliver
a subscription experience that goes beyond the product
capabilities.
“Increasing access to our services is exactly why we’re
delivering CareAR through a digital subscription model,” said Sam
Waicberg, CareAR President. “Zuora is helping us create a seamless
subscriber experience so that our customers can focus on enjoying
the groundbreaking AR technology rather than operational
details.”
Zuora is providing CareAR with the technology to power its
subscription monetization, revenue recognition, streamlined
billing, invoicing, pricing model experiments, and real-time
reporting. In terms of payments, Zuora provides credit card
capabilities on a global scale, as well as tax handling compatible
with the billing process in a wide range of countries.
“The flexibility of a subscription model allows CareAR customers
to scale up as needed. The Zuora team has set us up very well as we
begin our subscription journey, with support for our customers for
the lifetime of our relationship with them,” said Samantha
Wilmot, Vice President and General Manager at CareAR, a
Xerox company.
Zuora’s Subscribed Strategy Group is also helping CareAR define
its launch strategy. Waicberg said, “Zuora's expertise through the
SSG is providing continuous strategic decision support to our
leadership across a wide array of mission-critical topics,
including the core offering's bundling, packaging and pricing
strategy, go-to-market positioning, subscriber activation tactics,
acquisition and adoption projections, performance management, and
action planning."
For more information, please visit here.
About Zuora, Inc.
Zuora provides the leading cloud-based subscription management
platform that functions as a system of record for subscription
businesses across all industries. Powering the Subscription
Economy®, the Zuora platform was architected specifically for
dynamic, recurring subscription business models and acts as an
intelligent subscription management hub that automates and
orchestrates the entire subscription order-to-revenue process
across billing, collections and revenue recognition. Zuora serves
more than 1,000 companies around the world, including Box, Ford,
Penske Media Corporation, Schneider Electric, Siemens, Xplornet and
Zoom. Headquartered in Silicon Valley, Zuora also operates offices
around the world in the U.S., EMEA and APAC. To learn more about
the Zuora platform, please visit www.zuora.com.
© 2021 Zuora, Inc. All Rights Reserved. Zuora, Subscription
Economy, Powering the Subscription Economy are trademarks or
registered trademarks of Zuora, Inc. Third party trademarks
mentioned above are owned by their respective companies. Nothing in
this press release should be construed to the contrary, or as an
approval, endorsement or sponsorship by any third parties of Zuora,
Inc. or any aspect of this press release.
SOURCE: Zuora Financial
About CareAR
CareAR, a Xerox company, is the Service Experience Management
(SXM) leader. We make expertise accessible instantly for users
through remote, live visual augmented reality (AR) and AI
interactions, instructions and insights as part of a seamless
digital workflow experience. CareAR sets the benchmark for the SXM
category by bridging skills gaps, accelerating knowledge transfers,
providing greater operational efficiencies, and enhancing customer
outcomes and safety. Learn more at CareAR.com.
Xerox® is a trademark of Xerox in the United States and/or other
countries.
CareAR® is a trademark of CareAR Holdings LLC in the United
States and/or other countries.
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version on businesswire.com: https://www.businesswire.com/news/home/20211207005134/en/
Zuora Media Contact: Margaret Pack press@zuora.com
619-609-3919
CareAR Media Contact: SHIFT Communications
carear@shiftcomm.com
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