City of Virginia Beach Transforms Customer Experience with Hansen
27 Janeiro 2022 - 11:00AM
Business Wire
Hansen Technologies (ASX:HSN) is pleased to announce that the
City of Virginia Beach has gone live with the latest version of
Hansen CIS. The City of Virginia Beach has been a long-standing
customer for close to 20 years.
As part of the transformation journey, the program entailed an
upgrade of the core business support infrastructure, along with the
conversion of more than 70 Virginia Beach-specific
business-critical customisations. The transformation journey also
included the transition to a full AWS cloud-based solution.
Today, the City is well poised to meet and anticipate the
expectations of its citizens with a solution that is contemporary,
and technically current.
Meredith Kellam, Business Division Manager, City of Virginia
Beach, commented: “Hansen has been a long-term partner of the
City of Virginia Beach delivering us more than just a customer care
solution – in many ways their team is our IT team. The level of
support we have consistently received for the duration of our
business partnership has been exceptional and the previous solution
and supporting services consistently met our established business
needs. We are extremely pleased with the enhancements available in
the latest version of the solution. It has provided opportunities
to expand and streamline our business processes and enabled faster
and more reliable interactions between our systems, resulting in
better service to our customers.”
John May, Regional President for the Americas, Hansen
Technologies, commented:
“As Hansen celebrates its 50-year anniversary, it is not
surprising that many of our customer relationships span not just
years, but decades. Ensuring that the Hansen Suite remains current
with emerging trends and new technologies over that period
certainly requires a very strategic and strong partnership. We are
delighted that the City of Virginia Beach has upgraded to our
latest Hansen cloud-based solution, and we jointly remain
well-poised to meet the future needs of the people of the City of
Virginia Beach, together.”
The Hansen Suite for Energy & Utilities enables
municipalities, investor-owned utilities, retailers and DSOs
globally to deliver unprecedented levels of transparency,
accountability and experience to their customers. The City of
Virginia Beach joins the cities of Mesa, Regina, Charlotte and
Columbus, along with the County of St Lucie, in transforming every
aspect of their customer life-cycles with recent upgrades to their
Hansen CIS.
For further information about Hansen Technologies, please visit
www.hansencx.com.
About Hansen Technologies
Hansen Technologies (ASX: HSN) is a leading global provider of
software and services to the energy, water and communications
industries. With its award-winning software portfolio, Hansen
serves 600+ customers in over 80 countries, helping them to create,
sell, and deliver new products and services, manage and analyse
customer data, and control critical revenue management and customer
support processes.
For more information, visit www.hansencx.com
About City of Virginia Beach
The City of Virginia Beach Department of Public Utilities
provides quality water and sanitary sewer services to Virginia
Beach’s 460,000 citizens, delivering, on average, 35 million
gallons per day of potable water to their customers, and carrying
away 35 million gallons per day of wastewater to be treated. The
City of Virginia Beach Department of Public Utilities is committed
to meeting the present and future water needs of Virginia Beach
citizens, and to meeting or exceeding federal, state and local
regulatory requirements.
More information about City of Virginia Beach is available at
www.vbgov.com.
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version on businesswire.com: https://www.businesswire.com/news/home/20220127005051/en/
Adnan Bashir Senior Manager, Global Corporate Communications
Hansen Technologies +1 647-204-0999
Hansen Technologies (ASX:HSN)
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