New Research Suggests Delivering a Complete Digital Employee Experience is Essential in the Hybrid Workplace
02 Maio 2022 - 8:52AM
Business Wire
Top Findings:
- 75% of organizations are making digital employee experience
(DEX) a higher or top priority.
- Only 25% of organizations currently implement a comprehensive
DEX solution; Nearly 60% expect to implement one in the next 24
months.
- Two-thirds of organizations implement 3 or more solutions to
address DEX versus a comprehensive, integrated solution.
VMware Inc. (NYSE: VMW), a leading innovator in enterprise
software, today unveiled research on how to improve the employee
experience for anywhere work. The commissioned study, titled
“Optimizing Digital Employee Experience for Anywhere Work” and
conducted by Forrester Consulting on behalf of VMware, found
digital employee experience (DEX) is a critical component of how
companies are enabling today’s hybrid workforce and a superior
employee experience requires four integral components – experience
delivery, experience measurement, analysis and remediation.
This press release features multimedia. View
the full release here:
https://www.businesswire.com/news/home/20220502005461/en/
View the infographic on Optimizing
Digital Employee Experience for Anywhere Work (Graphic: Business
Wire)
Accelerating DEX investment and adoption has become essential as
companies navigate hybrid workplace challenges. According to the
study, 75% of respondents have made DEX a higher or top priority
since the start of the pandemic. When asked about the top business
priorities driving a need for improved DEX, 80% of respondents aim
to increase employee productivity. 75% hope that a DEX solution can
improve overall employee experience and drive increased retention
rates.
“In the hybrid workplace, organizations are prioritizing digital
employee experience as an essential investment. Digital employee
experience empowers employees and IT teams to make a positive
impact and do their best work,” said Shankar Iyer, senior vice
president and general manager, End User Computing, VMware. “A
seamless digital experience is a competitive differentiator to
companies focused on hiring and retaining top talent.”
DEX Assurance, Anywhere
Investment in DEX solutions continue to grow as companies strive
to improve employee satisfaction. While only 25% of respondents
indicated having a comprehensive DEX solution currently in place, a
majority (nearly 60%) expect to implement one within 24 months. In
addition, 84% report their budget for DEX solutions will grow to
11-25% of their overall IT budget in the next three years,
demonstrating the importance of finding a comprehensive solution
that supports the needs of all employees.
Currently, two-thirds of respondents are using three or more
vendors to support their DEX journey. Using multiple vendors can
amplify the challenges of DEX integration by hindering root-cause
analysis and compounding the difficulties in assessing DEX return
on investment. This makes a holistic approach necessary for DEX
improvement. Two-thirds of respondents prioritize comprehensive DEX
solutions that can offer successful delivery, monitoring, analysis
and remediation capabilities. It is important to integrate a DEX
solution that covers all these components to create a seamless
employee experience.
VMware Anywhere Workspace helps IT deliver a great employee
experience by enabling employees with delivery, measurement,
analysis, and remediation of experience issues, specifically:
- Unified Workspace with Single Sign-On: A one-stop-shop
for employees to access all their apps without remembering
passwords, helpful resources, communications and workflows enabling
them to quickly act on business processes.
- Experience Measurement: A comprehensive view of a
digital employee experience score that takes into account the
users’ interactions with the workspace (mobile or desktop device,
apps, OS, network, etc.) as well as employee sentiment, and is
personalized based on organizational needs.
- Proactive Analysis: Observability into employee
experience via dashboards and rich insights; including using
machine learning models to detect anomalies and proactively surface
critical experience detractors. Guided root cause analysis (RCA)
with contextual dashboards, breadcrumbs visualization, and admin
collaboration to quickly identify the root cause of an issue.
- Fast Remediation: Employee self-service with access to
FAQs and corporate resources. IT can proactively remediate issues
before they impact employee productivity with digital employee
experience management (DEEM) or start a remote screen sharing
session when interaction with IT is required.
- Support for BYO and Corporate Devices on a Single
Platform: Provides consistent experiences across mobile and
desktop, regardless of device management status.
Additional Resources
- Download the full study, Optimizing Digital Employee Experience
for Anywhere Work
- View the infographic
- Read a perspective on today’s news on the VMware End-User
Computing blog
- Learn more about VMware Anywhere Workspace
- Follow VMware on Twitter, LinkedIn and YouTube
Methodology
In this study, Forrester conducted an online survey of 537
global director level or higher decision-makers with responsibility
for strategy, oversight, or implementation for digital employee
experience (DEX) to evaluate the challenges related to DEX and
opportunities for a holistic, integrated solution. Questions
provided to the participants asked about their organizations’ DEX
challenges and opportunities, as well as their current and future
plans for investing in DEX solutions. Respondents were offered a
small incentive as a thank-you for time spent on the survey. The
study began in February 2022 and was completed in March 2022.
About VMware
VMware is a leading provider of multi-cloud services for all
apps, enabling digital innovation with enterprise control. As a
trusted foundation to accelerate innovation, VMware software gives
businesses the flexibility and choice they need to build the
future. Headquartered in Palo Alto, California, VMware is committed
to building a better future through the company’s 2030 Agenda. For
more information, please visit www.vmware.com/company.
VMware, VMware Anywhere Workspace, Workspace ONE, and Horizon
are registered trademarks or trademarks of VMware, Inc. or its
subsidiaries in the United States and other jurisdictions.
This article may contain hyperlinks to non-VMware websites that
are created and maintained by third parties who are solely
responsible for the content on such websites.
View source
version on businesswire.com: https://www.businesswire.com/news/home/20220502005461/en/
Angela Leaf, VMware Global Communications, +1 860 480 3367,
aleaf@vmware.com Heather Donner, VMware Global Communications, +1
925 482 4333, hdonner@vmware.com
Vmware (NYSE:VMW)
Gráfico Histórico do Ativo
De Mar 2024 até Abr 2024
Vmware (NYSE:VMW)
Gráfico Histórico do Ativo
De Abr 2023 até Abr 2024