Retailer announces easier, “no concerns”
returns options including extended return window, curbside returns
and Walmart+ return pickup from home
Offering more deals, more top gifts and even
more convenience to deliver an exceptional holiday shopping
experience all season long
Walmart is ready to serve its customers this holiday season,
offering better value and more convenience than ever as customers
start their holiday shopping. More than half of Walmart customers
will start their holiday shopping research in Octoberi and Walmart
is prepared to meet their needs and help them make the most of the
season with an exceptional experience no matter how, when or where
they want to shop.
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the full release here:
https://www.businesswire.com/news/home/20220921005928/en/
Walmart Doubles Down on Convenience,
Value and Experience to Serve Customers This Holiday Season.
(Graphic: Business Wire)
Today, the retailer is announcing price investments for even
deeper savings, three new and expanded returns options, a broader
assortment with more top gifts, a new community giving platform and
an enhanced omnichannel shopping experience to deliver for its
customers all season long.
“Saving our customers time and money is in our DNA, and I am
proud of how we’ve innovated to offer exactly what our customers
need this holiday – deeper savings across a broader assortment of
gifts with a seamless omnichannel shopping experience,” said Tom
Ward, Executive Vice President and Chief eCommerce Officer, Walmart
U.S. “We listened to our customers, and the way we’re approaching
holiday this year underscores our commitment to making holiday
shopping easier, affordable and more enjoyable.”
Price Investments to Deliver Even Deeper Savings All Season
Long
More than 80% of customers who plan to shop at Walmart this
holiday season are doing so because of Walmart’s low pricesii. And
this year, families are counting on Walmart more than ever.
Customers trust Walmart to consistently offer low prices, every
day, and they can expect incredible prices on gifts and for their
everyday shopping needs – both in stores and online – throughout
the season.
Walmart is making significant price investments in key
categories to ensure it can deliver amazing value for its customers
during a time when they need it most. In addition, Walmart will
offer thousands more Rollbacks this holiday to provide even deeper
savings on the hottest gifts, including toys, home, electronics,
beauty and more.
New and Expanded “No Concerns” Returns Options
Walmart is making the returns experience easier and more
convenient with three new and expanded options that save customers
time during the busiest season of the year and give them extra
peace of mind when shopping for gifts. Starting in October, Walmart
customers and Walmart+ members can take advantage of seamless new
returns options, including:
- Holiday Guarantee: Customers are shopping earlier, and
now Walmart guarantees they won’t have to worry about short return
windows with the newly extended holiday return policy for
purchases, including electronics and Marketplace items. Eligible
purchases made on or after October 1 can be returned through
January 31, 2023.
- Curbside Returns: Walmart knows time is precious to its
customers, and curbside returns allows customers to return items
from the comfort of their vehicles while they’re picking up their
weekly essentials.
- Return Pickup from Home for Walmart+ members: Beginning
during the busiest time of year, Walmart will offer Walmart+
members in select stores the option of returns picked up right from
their doorstep, taking one more thing off their holiday ‘to-do’
list. When initiating an eligible return on the app, Walmart+
members will be able to schedule a return from the comfort of their
home and complete the process without having to leave their
doorstep. Members won’t need to provide a box or a label – simply
hand off the return to one of our delivery drivers, and Walmart
will handle the rest.
The ‘Holiday Guarantee’ is available to all Walmart customers
across the U.S. starting October 1. Curbside returns and Return
Pickup from Home options will launch in select stores the first
week of October and will continue to expand to more stores in the
coming months. In addition to these new services, customers can
still enjoy all the existing ways to return items to Walmart,
including in stores and by mail.
Increased Assortment of Must-Have Gifts from Top
Brands
Walmart has expanded its assortment of holiday gifts this season
with more items, more new brands and more Walmart-exclusives. The
retailer invested in key gifting categories to increase inventory
for highly-sought-after electronics like TVs, tablets, wireless
headphones, wireless phones and watches, as well as home goods
including appliances, robotic vacuums and furniture and décor.
And as the destination for the best toys this holiday season,
Walmart has increased its toy assortment with 1,400 new toys,
including over 500 Walmart-exclusives, and a new, expanded
assortment of popular ride-ons and collector segments for Star
Wars, Barbie and Transformers. The retailer also recently announced
its Top Toys List featuring 55 must-have toys from LEGO, Cocomelon,
Jurassic World, Paw Patrol, L.O.L. Surprise, Magic Mixies and more.
To help families check off their kids’ wish lists this year, more
than half the toys on Walmart’s Top Toy List are under $50 – with
many under $25 – and nearly all of the toys are available to shop
now or via pre-order on walmart.com.
Customers can also find exciting new brands on walmart.com and
Walmart Marketplace all season. For customers looking for the best
online deals right now, they can visit Walmart’s recently added
Flash Picks, which includes some of the hottest, limited-time only
deals available on walmart.com.
Enabling Customers to Spark Good Through Holiday
Shopping
Walmart is introducing Spark Good, a new way of giving designed
to spark collective action – and big impact – in support of
communities nationwide. Spark Good answers the call from customers
to offer more opportunities to direct their own giving to the
causes they care most about, and it brings a robust suite of giving
resources to one convenient location on Walmart.com, providing easy
access to programs and tools for nonprofits – just in time for the
holiday season.
Two exciting programs, Round Up and Registry make it easier to
tailor giving:
- Spark Good Round-Up: Allows customers to round up their
purchase total and donate their change to the charity of their
choice at checkout on Walmart.com and Walmart app year-round. It’s
easy to use and customizable. Whereas most round up programs enable
customers to give to a pre-determined nonprofit partner, Spark Good
Round Up puts the customer in the driver seat.
- Spark Good Registry: Just like a baby or wedding
registry, nonprofits can create and manage registries for products
they want and need making it easier for customers to ensure their
giving supports areas that will make the greatest impact.
Nonprofits can now send charitable receipts and thank their donors
all through Spark Good.
An impact dashboard will allow customers to see how Walmart and
others in their community are supporting their favorite charities.
Visit Walmart.com/SparkGood to register and learn more about all of
the giving resources offered through Spark Good.
More Convenient Omnichannel Shopping Experience
Walmart offers a suite of pickup and delivery options and
best-in-class omnichannel shopping services as the retailer
continues to deliver on its goal to offer customers a simple,
convenient and flexible experience that makes holiday shopping
easier. Walmart makes it a breeze to find all the gifts on
customers’ list with a seamless experience that includes:
- Enhanced Walmart.com Site Experience: Listening to
customer feedback, Walmart has streamlined its site experience to
make it faster, more engaging and personalized for its customers.
The enhancements simplify holiday shopping with an easy-to-navigate
user experience that highlights all the best deals in one place,
saving customers time.
- Shopping Made Personal: The retailer also recently
launched a series of new, personalized site experiences like
virtual try-on and "View In Your Home," so customers can see if an
item works for them before checking it off their gift list.
- Refreshed Holiday Wish Lists and Registry Suite: It’s
now easier than ever to create and manage registries and wish lists
for life’s big moments. Recently, Walmart began rolling out a new
‘Scan to Add’ feature to customers, allowing them to scan items in
store using the Walmart app to add directly to a registry, making
it seamless whether shopping online or in store.
- Fast and Easy Pickup and Delivery Services: Walmart
offers several easy, convenient ways for customers to find the
gifts on their lists, whether they prefer to shop in store, on
Walmart.com or on the Walmart app, including pickup and delivery
for more than 240,000 items this year, Express Delivery delivered
within two hours and Free NextDay or Two-Day Delivery on online
orders.
Strong Supply Chain Ready to Deliver This Holiday
Season
Walmart has been preparing for months to deliver through the
holidays, and the company has taken steps to ensure it has the
products customers want however they choose to shop. Walmart is
working closely with partners at every stage of the supply chain to
ensure a seamless flow of merchandise. And Walmart’s recent
investments in automation will enable the company to flow products
faster through its distribution and fulfillment network, as well as
improve the experience in stores for associates serving
customers.
Delivering on the holidays wouldn’t be possible without Walmart
associates, and the company continues to make investments in
associates whether they are working in distribution and fulfillment
centers or in stores. This includes hiring over a thousand drivers
in Walmart’s private fleet as part of the 40,000 additional
associates in a variety of seasonal and full-time roles Walmart
plans to hire throughout the holidays. All of these efforts have
contributed strong in-stock levels, which means customers can feel
confident that Walmart will have the gifts they want most this
season in-stock and delivered when they need them.
About Walmart
Walmart Inc. (NYSE: WMT) helps people around the world save
money and live better - anytime and anywhere - in retail stores,
online, and through their mobile devices. Each week, approximately
230 million customers and members visit more than 10,500 stores and
numerous eCommerce websites under 46 banners in 24 countries. With
fiscal year 2022 revenue of $573 billion, Walmart employs
approximately 2.3 million associates worldwide. Walmart continues
to be a leader in sustainability, corporate philanthropy and
employment opportunity. Additional information about Walmart can be
found by visiting https://corporate.walmart.com, on Facebook at
https://facebook.com/walmart and on Twitter at
https://twitter.com/walmart.
i Walmart First-party Data, March 2022, Walmart Customer Spark
Community, Provided by Walmart Luminate (Walmart Holiday
Insights)
ii Walmart First-party Data, March, April, May 2022, Walmart
Customer Spark Community, Provided by Walmart Luminate (Walmart
Holiday Insights)
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