SURVEIL-X Behavior, included in the SURVEIL-X
Conduct Surveillance suite, creates a single employee behavioral
profile to provide insights into various thresholds of employee
conduct
NICE Actimize, a NICE (NASDAQ: NICE) business,
today announced the introduction of SURVEIL-X Behavior, the newest
AI-powered solution in its market-leading SURVEIL-X Holistic
Employee Conduct Surveillance suite. In addition to its
surveillance coverage for markets, communications, sales practices
& suitability, and conflicts of interest, NICE Actimize’s
SURVEIL-X now provides financial services firms insights into
employee behavior across numerous dimensions so firms can
proactively identify the driving factors behind conduct risk.
Among SURVEIL-X Behavior’s critical capabilities, the solution
alerts managers on certain thresholds, such as not completing
compliance training or being the subject of excessive customer
complaints. Through awareness and understanding of these sources of
risk, managers can take preventative action, such as coaching or
re-training an employee, enacting new policies, launching an
investigation, or putting an employee or department under
heightened supervision.
“Employees are a firm’s most valuable asset, but certain
behaviors can negatively impact the firm’s reputation or bottom
line,” said Chris Wooten, Executive Vice President of NICE.
“Risky behaviors can expose an organization to unnecessary
risk. SURVEIL-X Behavior consolidates metrics from many systems
into a single behavioral profile to provide firms with a
comprehensive understanding of employee conduct.”
Additional capabilities of the SURVEIL:X Behavior solution
include:
- Ingesting metrics and alerts from hundreds of sources,
including HR, customer complaints, access control, learning
management, and surveillance systems. This includes alerts
generated from anomaly detection, a form of AI capabilities used in
the solution to detect atypical patterns in communications or
trades.
- Leveraging AI capabilities to analyze employee behavior across
various dimensions. Any number of behavioral inputs can be
aggregated into an overall score, including trading limit breaches,
unusual patterns of cancellations and corrections, and aggressive
or negative communications detected through Natural Language
Processing.
- Monitoring such factors as aggressive selling, expense
violations, attendance issues, excessive customer complaints,
unauthorized access attempts to systems, non-public information
breaches, conflicts of interest, vacation violations, and
more.
“Most surveillance systems today focus exclusively on individual
domains, such as trading or communications, to the exclusion of
behavioral factors which contribute to risk and ultimately impact a
firm’s reputation, profitability and market valuation. These
metrics are traditionally stored in various, fragmented systems,
making it difficult to secure a reliable and comprehensive picture
of employee behavior,” said Vinod Jain, Strategic Advisor,
Capital Markets, Datos Insights.
At a firm’s discretion, NICE Actimize’s Behavior solution allows
certain factors to be weighted more heavily in the aggregate score.
Risk scores are presented on a visual dashboard, and managers can
drill down to view underlying contributing factors. SURVEIL-X
Behavior’s dashboards and automated reporting provide insight into
areas of concern for individual employees, departments, divisions
and teams, and the organization as a whole.
SURVEIL-X Behavior is part of the NICE Actimize SURVEIL-X
Holistic Conduct Surveillance suite which leverages AI capabilities
to provide unparalleled compliance coverage for online brokers,
buy-side and sell-side firms, insurance companies, crypto
exchanges, regulators and more.
SURVEIL-X incorporates anomaly detection, Natural Language
Processing (NLP), alert prediction, and other AI technologies to
enable accurate detection and rapid, thorough investigation of
market abuse, inappropriate sales practices, employee misconduct
and other compliance issues.
For further information on SURVEIL-X please click here, or
e-mail compliance@niceactimize.com.
About NICE Actimize NICE Actimize is the largest and
broadest provider of financial crime, risk and compliance solutions
for regional and global financial institutions, as well as
government regulators. Consistently ranked as number one in the
space, NICE Actimize experts apply innovative technology to protect
institutions and safeguard consumers’ and investors’ assets by
identifying financial crime, preventing fraud and providing
regulatory compliance. The company provides real-time,
cross-channel fraud prevention, anti-money laundering detection,
and trading surveillance solutions that address such concerns as
payment fraud, cybercrime, sanctions monitoring, market abuse,
customer due diligence and insider trading. Find us at
www.niceactimize.com, @NICE_Actimize or Nasdaq: NICE.
About NICE With NICE (Nasdaq: NICE), it’s never been
easier for organizations of all sizes around the globe to create
extraordinary customer experiences while meeting key business
metrics. Featuring the world’s #1 cloud native customer experience
platform, CXone, NICE is a worldwide leader in AI-powered
self-service and agent-assisted CX software for the contact center
– and beyond. Over 25,000 organizations in more than 150 countries,
including over 85 of the Fortune 100 companies, partner with NICE
to transform - and elevate - every customer interaction.
www.nice.com
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks
of their respective owners. For a full list of NICE’s marks, please
see: www.nice.com/nice-trademarks.
Forward-Looking Statements This press release contains
forward-looking statements as that term is defined in the Private
Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Mr. Wooten are based on the
current beliefs, expectations and assumptions of the management of
NICE Ltd. (the “Company”). In some cases, such forward-looking
statements can be identified by terms such as “believe,” “expect,”
“seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,”
“plan,” “estimate,” or similar words. Forward-looking statements
are subject to a number of risks and uncertainties that could cause
the actual results or performance of the Company to differ
materially from those described herein, including but not limited
to the impact of changes in economic and business conditions;
competition; successful execution of the Company’s growth strategy;
success and growth of the Company’s cloud Software-as-a-Service
business; changes in technology and market requirements; decline in
demand for the Company's products; inability to timely develop and
introduce new technologies, products and applications; difficulties
in making additional acquisitions or difficulties or delays in
absorbing and integrating acquired operations, products,
technologies and personnel; loss of market share; an inability to
maintain certain marketing and distribution arrangements; the
Company’s dependency on third-party cloud computing platform
providers, hosting facilities and service partners; cyber security
attacks or other security breaches against the Company; privacy
concerns; changes in currency exchange rates and interest rates,
the effects of additional tax liabilities resulting from our global
operations, the effect of unexpected events or geo-political
conditions, such as the impact of conflicts in the Middle East that
may disrupt our business and the global economy; the effect of
newly enacted or modified laws, regulation or standards on the
Company and our products and various other factors and
uncertainties discussed in our filings with the U.S. Securities and
Exchange Commission (the “SEC”). For a more detailed description of
the risk factors and uncertainties affecting the company, refer to
the Company's reports filed from time to time with the SEC,
including the Company’s Annual Report on Form 20-F. The
forward-looking statements contained in this press release are made
as of the date of this press release, and the Company undertakes no
obligation to update or revise them, except as required by law.
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version on businesswire.com: https://www.businesswire.com/news/home/20240807340646/en/
Corporate Media: Cindy Morgan-Olson, +1 646 408 5896,
media@nice.com, ET
Investors Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Omri Arens, +972 3 763 0127, ir@nice.com, CET
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