NICE Copilot Wins 2024 AI Breakthrough Award for Best AI Solution for Customer Experience
29 Agosto 2024 - 9:00AM
Business Wire
NICE Copilot enables advanced skills exchange
between humans and AI, infusing greater cognitive awareness into
every interaction.
NICE (Nasdaq: NICE) today announced that its
Enlighten Copilot has been selected as the winner of the “Best
AI-based Solution for Customer Experience” category in the annual
AI Breakthrough Awards. In its seventh year, the AI Breakthrough
Awards recognize the world’s most innovative companies,
technologies and products in the Artificial Intelligence industry
with a comprehensive set of award categories that recognize
trailblazing AI industry innovators.
NICE’s Generative AI solution for Conversational AI, NICE
Enlighten Copilot offers customer service employees a
“by-their-side” conversational AI experience, acting as an
empowerment booster, producing accurate, informed, brand-specific,
prompts and next best actions that are both behavioral and
technical. Enlighten Copilot for Agents promotes smarter guided
interactions, AI-driven personalized coaching and offloading of
repetitive tasks, leading to better employee and customer
experiences.
“NICE is writing the next chapter in CX innovation by delivering
next-gen augmented and automated intelligence to the CX workforce,”
said Barry Cooper, President, CX Division, NICE.
“NICE Enlighten Copilot supercharges employee capabilities with
advanced skillability, enabling dynamic skills transfer between
humans and AI, driving employees to work smarter and faster, but
not harder. With new levels of automated intelligence infused into
every aspect of CX operations, we are empowering employees to
understand customers’ intents and preferences in greater depth than
ever before.”
NICE Enlighten Copilot lives inside the CXone Agent workspace to
help employees provide better customer experiences in less time. By
packaging real-time transcription, knowledge content, purpose-built
AI models for CX, and Generative AI, Enlighten Copilot suggests
personalized, timely responses that employees can immediately
leverage.
Discover how customer service agents become heroes in the
digital economy with Enlighten Copilot. To view a video on how
Copilot works, click here.
About AI Breakthrough Part of Tech Breakthrough, a
leading market intelligence and recognition platform for global
technology innovation and leadership, the AI Breakthrough Awards
program is devoted to honoring excellence in Artificial
Intelligence technologies, services, companies and products. The AI
Breakthrough Awards provide public recognition for the achievements
of AI companies and products in categories including AI Platforms,
Robotics, Business Intelligence, AI Hardware, NLP, Computer Vision
and more. For more information visit AIBreakthroughAwards.com.
About NICE With NICE (Nasdaq: NICE), it’s never been
easier for organizations of all sizes around the globe to create
extraordinary customer experiences while meeting key business
metrics. Featuring the world’s #1 cloud native customer experience
platform, CXone, NICE is a worldwide leader in AI-powered
self-service and agent-assisted CX software for the contact center
– and beyond. Over 25,000 organizations in more than 150 countries,
including over 85 of the Fortune 100 companies, partner with NICE
to transform - and elevate - every customer interaction.
www.nice.com
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks
of their respective owners. For a full list of NICE’s marks, please
see: www.nice.com/nice-trademarks.
Forward-Looking Statements This press release contains
forward-looking statements as that term is defined in the Private
Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Mr. Cooper, are based on
the current beliefs, expectations and assumptions of the management
of NICE Ltd. (the “Company”). In some cases, such forward-looking
statements can be identified by terms such as “believe,” “expect,”
“seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,”
“plan,” “estimate,” or similar words. Forward-looking statements
are subject to a number of risks and uncertainties that could cause
the actual results or performance of the Company to differ
materially from those described herein, including but not limited
to the impact of changes in economic and business conditions;
competition; successful execution of the Company’s growth strategy;
success and growth of the Company’s cloud Software-as-a-Service
business; changes in technology and market requirements; decline in
demand for the Company's products; inability to timely develop and
introduce new technologies, products and applications; difficulties
in making additional acquisitions or difficulties or delays in
absorbing and integrating acquired operations, products,
technologies and personnel; loss of market share; an inability to
maintain certain marketing and distribution arrangements; the
Company’s dependency on third-party cloud computing platform
providers, hosting facilities and service partners; cyber security
attacks or other security breaches against the Company; privacy
concerns; changes in currency exchange rates and interest rates,
the effects of additional tax liabilities resulting from our global
operations, the effect of unexpected events or geo-political
conditions, such as the impact of conflicts in the Middle East that
may disrupt our business and the global economy; the effect of
newly enacted or modified laws, regulation or standards on the
Company and our products and various other factors and
uncertainties discussed in our filings with the U.S. Securities and
Exchange Commission (the “SEC”). For a more detailed description of
the risk factors and uncertainties affecting the company, refer to
the Company's reports filed from time to time with the SEC,
including the Company’s Annual Report on Form 20-F. The
forward-looking statements contained in this press release are made
as of the date of this press release, and the Company undertakes no
obligation to update or revise them, except as required by law.
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version on businesswire.com: https://www.businesswire.com/news/home/20240829505746/en/
Corporate Media Contact: Cindy Morgan-Olson, +1 646 408
5896, media@niceactimize.com, ET
Investors Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Omri Arens, +972 3 763 0127, ir@nice.com, CET
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