NICE Transforms Citizen Experience with New Centralized Gateway to Government Services
03 Setembro 2024 - 9:00AM
Business Wire
NICE’s new Integrated Front Door solution
offers a single-entry point for government agencies to easily
interact with citizens, enabling faster service and resolution for
citizens' inquiries
NICE (Nasdaq: NICE) today announced its Integrated
Front Door to Government Services, bridging the gap for citizen
access to government resources. The new FedRAMP Integrated Front
Door solution addresses a top government initiative, aiming to
improve the citizen experience. It leverages generative AI to
deliver a voice and digital entry point that determines
constituents’ intent, authenticates and then enables constituents
to self-serve, or seamlessly transfer to a live agent within the
correct agency including all the relevant data and content captured
by the CXone platform. This enables government agencies to deliver
a frictionless citizen experience.
With NICE’s Integrated Front Door, a constituent can initiate an
interaction on their preferred channel with an omnichannel
intelligent virtual assistant to address a variety of constituent
services. This system allows constituents to resolve multiple needs
during a single interaction, and proactively identifies any open
issues. Additionally, NICE’s Integrated Front Door transforms
knowledge management in government, leveraging Enlighten AI to
organize agencies’ knowledge management systems and enable citizens
to access information and understand the required next steps with
minimal effort.
Barry Cooper, President, CX Division, NICE, said, “There
are many government services available to citizens and accessing
these services can be a daunting task. With NICE’s new Integrated
Front Door, local government can guide the citizen through the
processes of determining what services are available and how to
gain access. Additionally, state and federal agencies gain the
ability to interact with citizens in real time, to fill out forms
or sign up for a program or service. Automated self-service
re-enrollment in Medicaid is a great example of this in
action.”
About NICE With NICE (Nasdaq: NICE), it’s never been
easier for organizations of all sizes around the globe to create
extraordinary customer experiences while meeting key business
metrics. Featuring the world’s #1 cloud native customer experience
platform, CXone, NICE is a worldwide leader in AI-powered
self-service and agent-assisted CX software for the contact center
– and beyond. Over 25,000 organizations in more than 150 countries,
including over 85 of the Fortune 100 companies, partner with NICE
to transform - and elevate - every customer interaction.
www.nice.com
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks
of their respective owners. For a full list of NICE’s marks, please
see: www.nice.com/nice-trademarks.
Forward-Looking Statements This press release contains
forward-looking statements as that term is defined in the Private
Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Mr. Cooper, are based on
the current beliefs, expectations and assumptions of the management
of NICE Ltd. (the “Company”). In some cases, such forward-looking
statements can be identified by terms such as “believe,” “expect,”
“seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,”
“plan,” “estimate,” or similar words. Forward-looking statements
are subject to a number of risks and uncertainties that could cause
the actual results or performance of the Company to differ
materially from those described herein, including but not limited
to the impact of changes in economic and business conditions;
competition; successful execution of the Company’s growth strategy;
success and growth of the Company’s cloud Software-as-a-Service
business; changes in technology and market requirements; decline in
demand for the Company's products; inability to timely develop and
introduce new technologies, products and applications; difficulties
in making additional acquisitions or difficulties or delays in
absorbing and integrating acquired operations, products,
technologies and personnel; loss of market share; an inability to
maintain certain marketing and distribution arrangements; the
Company’s dependency on third-party cloud computing platform
providers, hosting facilities and service partners; cyber security
attacks or other security breaches against the Company; privacy
concerns; changes in currency exchange rates and interest rates,
the effects of additional tax liabilities resulting from our global
operations, the effect of unexpected events or geo-political
conditions, such as the impact of conflicts in the Middle East that
may disrupt our business and the global economy; the effect of
newly enacted or modified laws, regulation or standards on the
Company and our products and various other factors and
uncertainties discussed in our filings with the U.S. Securities and
Exchange Commission (the “SEC”). For a more detailed description of
the risk factors and uncertainties affecting the company, refer to
the Company's reports filed from time to time with the SEC,
including the Company’s Annual Report on Form 20-F. The
forward-looking statements contained in this press release are made
as of the date of this press release, and the Company undertakes no
obligation to update or revise them, except as required by law.
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version on businesswire.com: https://www.businesswire.com/news/home/20240903875887/en/
Corporate Media Contact Christopher Irwin-Dudek, +1 201
561 4442, media@nice.com, ET Investors Marty Cohen, +1 551
256 5354, ir@nice.com, ET Omri Arens, +972 3 763 0127, ir@nice.com,
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