Boon Rawd Supply Chain Moves to the Cloud with NICE CXone
17 Setembro 2024 - 9:00AM
Business Wire
NICE’s purpose-built AI for CX connects
disparate systems and interaction analytics throughout the APAC
region to provide total visibility
NICE (Nasdaq: NICE) has today announced that Boon
Rawd Supply Chain Co., Ltd (BRS), Thailand's experts in supply
chain solutions and logistics, customer services, and support to
connect customers with brands throughout the ASEAN region,
implemented NICE CXone to gain full transparency and convergence of
all facets of its businesses and provide exceptional CX. The shift
from on-premises to the industry-leading CXone cloud platform along
with CXone Analytics has enabled BRS to use advanced insights to
fully serve supply chain processes, identify cost reductions, and
discover sales channel opportunities.
BRS selected CXone to enhance the customer experience with
improved efficiency in time, accuracy, overall cost, and business
development. The CXone platform supports BRS’s vastly diversified
portfolio by providing complete visibility and comprehensive
reporting fully integrated with each business area’s CRM. The
addition of a complete omnichannel experience, including voice,
digital, and outbound, yielded immediate results, with a 9%
reduction in average handle time (AHT), a 29% reduction in callback
duration, and a 58% reduction in unavailable time. NICE’s
Interaction Analytics will be deployed later this year to further
drive analytical insights in business decisions.
“We were looking for a vendor that would allow us complete
transparency and opportunity,” said Thanawat Thaiyoo, Customer
Services and Supports Director, Boon Rawd Supply Chain Co.,
Ltd. “NICE CXone gives us the ability to exceed our customers’
expectations to provide superior service. Our customers expect and
deserve nothing but the best.”
Darren Rushworth, President, NICE International, said,
“CXone’s complete platform and purpose-built AI integrates
previously disparate systems for consistent management of CX
workflows. NICE’s industry-leading platform enables companies to
quickly save costs and improve efficiency. We are excited to assist
BRS’s transformation to provide a true omnichannel experience.”
About Boon Rawd Supply Chain Co., Ltd. (BRS) BRS
was established on July 3, 2018, with the mission of delivering
over 515 million items annually. The company operates within a
warehouse space of 140,000 square meters across 7 distribution
points nationwide. BRS has a fleet of over 600 owned transport
vehicles and additional 3,600 vehicles in its network. This
extensive fleet connects the supply chain from manufacturers to
wholesale and retail outlets throughout Thailand, reaching from
provincial level to communities and villages. Consequently, BRS has
become a comprehensive supply chain solutions and logistics
provider.
About NICE With NICE (Nasdaq: NICE), it’s never been
easier for organizations of all sizes around the globe to create
extraordinary customer experiences while meeting key business
metrics. Featuring the world’s #1 cloud native customer experience
platform, CXone, NICE is a worldwide leader in AI-powered
self-service and agent-assisted CX software for the contact center
– and beyond. Over 25,000 organizations in more than 150 countries,
including over 85 of the Fortune 100 companies, partner with NICE
to transform - and elevate - every customer interaction.
www.nice.com
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks
of their respective owners. For a full list of NICE’s marks, please
see: www.nice.com/nice-trademarks.
Forward-Looking Statements This press release contains
forward-looking statements as that term is defined in the Private
Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Mr. Rushworth, are based on
the current beliefs, expectations and assumptions of the management
of NICE Ltd. (the “Company”). In some cases, such forward-looking
statements can be identified by terms such as “believe,” “expect,”
“seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,”
“plan,” “estimate,” or similar words. Forward-looking statements
are subject to a number of risks and uncertainties that could cause
the actual results or performance of the Company to differ
materially from those described herein, including but not limited
to the impact of changes in economic and business conditions;
competition; successful execution of the Company’s growth strategy;
success and growth of the Company’s cloud Software-as-a-Service
business; changes in technology and market requirements; decline in
demand for the Company's products; inability to timely develop and
introduce new technologies, products and applications; difficulties
in making additional acquisitions or difficulties or delays in
absorbing and integrating acquired operations, products,
technologies and personnel; loss of market share; an inability to
maintain certain marketing and distribution arrangements; the
Company’s dependency on third-party cloud computing platform
providers, hosting facilities and service partners; cyber security
attacks or other security breaches against the Company; privacy
concerns; changes in currency exchange rates and interest rates,
the effects of additional tax liabilities resulting from our global
operations, the effect of unexpected events or geo-political
conditions, such as the impact of conflicts in the Middle East that
may disrupt our business and the global economy; the effect of
newly enacted or modified laws, regulation or standards on the
Company and our products and various other factors and
uncertainties discussed in our filings with the U.S. Securities and
Exchange Commission (the “SEC”). For a more detailed description of
the risk factors and uncertainties affecting the company, refer to
the Company's reports filed from time to time with the SEC,
including the Company’s Annual Report on Form 20-F. The
forward-looking statements contained in this press release are made
as of the date of this press release, and the Company undertakes no
obligation to update or revise them, except as required by law.
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version on businesswire.com: https://www.businesswire.com/news/home/20240917427363/en/
Corporate Media Christopher Irwin-Dudek, +1 201 561 4442,
media@nice.com, ET
Investors Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Omri Arens, +972 3 763 0127, ir@nice.com, CET
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