Verint Knowledge Automation Bot Increases Agent Capacity and Elevates CX
24 Setembro 2024 - 11:30AM
Business Wire
New Approach to Knowledge Management Delivers Rapid, Tangible
AI Business Outcomes
ENGAGE 2024--Verint® (NASDAQ: VRNT), The CX Automation
Company™, today announced the launch of the Verint Knowledge
Automation Bot, a new addition to Verint’s market-leading Agent
Copilot Bots.
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the full release here:
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Verint Knowledge Automation Bot Increases
Agent Capacity and Elevates CX (Photo: Business Wire)
With the Verint Knowledge Automation Bot, contact center agents
no longer need to spend valuable time searching for the right
answers to customer questions while the customer is on hold.
Instead, the AI-powered bot automatically searches across multiple
enterprise content sources and leverages Gen AI to summarize these
search results into a single, easily digestible, and quick response
to the customer question.
This new approach does not require lengthy content migration or
knowledge management re-writing projects, helping brands leverage
existing content from a variety of enterprise sources.
“The Verint Knowledge Automation Bot is a unique and compelling
offering that increases agent capacity and can reduce average call
duration by 45 seconds,” says Verint’s Heather Richards, vice
president, Go-to-Market. "Brands can now revamp their approach to
knowledge in days instead of months. Contact centers can
significantly reduce average call duration while elevating both
agent experience and customer experience, driving stronger and
faster AI business outcomes.”
Visit Verint Knowledge Automation Bot to learn more.
About Verint
Verint® (NASDAQ: VRNT) is a leader in customer experience (CX)
automation. The world’s most iconic brands - including more than 80
of the Fortune 100 companies - use the Verint Open Platform and our
team of AI-powered bots to deliver tangible AI Business Outcomes,
Now™ across the enterprise.
Verint, The CX Automation Company™, is proud to be Certified™ by
Great Place To Work®. Learn more at Verint.com.
This press release contains “forward-looking statements,”
including statements regarding expectations, predictions, views,
opportunities, plans, strategies, beliefs and statements of similar
effect relating to Verint Systems Inc. These forward-looking
statements are not guarantees of future performance and they are
based on management's expectations that involve a number of risks,
uncertainties and assumptions, any of which could cause actual
results to differ materially from those expressed in or implied by
the forward-looking statements. For a detailed discussion of these
risk factors, see our Annual Report on Form 10-K for the fiscal
year ended January 31, 2024, and other filings we make with the
SEC. The forward-looking statements contained in this press release
are made as of the date of this press release and, except as
required by law, Verint assumes no obligation to update or revise
them or to provide reasons why actual results may differ.
VERINT, VERINT DA VINCI, VERINT OPEN CCAAS, THE CX AUTOMATION
COMPANY, THE CUSTOMER ENGAGEMENT COMPANY AND THE ENGAGEMENT
CAPACITY GAP are trademarks of Verint Systems Inc. or its
subsidiaries. Verint and other parties may also have trademark
rights in other terms used herein.
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version on businesswire.com: https://www.businesswire.com/news/home/20240924574207/en/
Media Relations Sue Huss sue.huss@verint.com
Investor Relations Matthew Frankel
matthew.frankel@verint.com
Verint Systems (NASDAQ:VRNT)
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