NICE Launches CXone Mpower SmartSpeak, Eliminating Language Barriers in Real-Time for Exceptional Global CX
04 Novembro 2024 - 10:00AM
Business Wire
Revolutionary CXone Mpower SmartSpeak delivers
seamless, real-time multilingual communication for global sales and
support
NICE (Nasdaq: NICE) today announced the launch of
CXone Mpower SmartSpeak, an innovative AI-powered solution designed
to break down language barriers and enable effortless global
communication for businesses. Designed to enhance both customer and
employee experiences, CXone Mpower SmartSpeak provides real-time
language interpretation for customer service and sales
interactions, empowering organizations to expand their
international reach without the need for supplemental multilingual
support.
CXone Mpower SmartSpeak, powered by OneMeta, leverages advanced
consecutive interpretation technology, ensuring precision and
clarity through accurate and immediate translation. Customers can
initiate an interaction in their preferred language while CXone
Mpower SmartSpeak instantly translates into an agent’s target
language and vice versa in real time. The conversation flows
naturally, making communication seamless and efficient. This
removes the need for costly third-party language support,
streamlining operations while significantly enhancing communication
efficiency across international customer bases. Available in nearly
100 languages and dialects, CXone Mpower SmartSpeak enables
businesses to cater to customers worldwide with unmatched accuracy
and convenience.
“Together, we are redefining global communication, delivering
clarity and efficiency in every interaction,” said Saul Leal,
CEO of OneMeta (OTCQB: ONEI). “By integrating our advanced
AI-powered translation technology with NICE’s leading contact
center technology, we empower businesses to overcome language
barriers and elevate the customer experience. This union sets the
stage for a world where businesses communicate effortlessly and
thrive globally, regardless of language. The partnership with NICE
marks a key milestone in our mission to create a more understanding
world.”
Barry Cooper, President, CX Division, NICE, said, “We
provide businesses with all the tools they need to succeed in an
increasingly interconnected global market. This solution
revolutionizes the way businesses sell to and support their global
customers. By offering multiple language options powered by AI
capabilities, we’re enabling businesses to provide exceptional
service to a truly global audience—freeing businesses from the
limitations of language barriers.”
About OneMeta Inc. OneMeta Inc. is a multilingual
enablement company focused on breaking the communication challenges
of a world with many languages. Its proprietary, end-to-end natural
language processing architecture was developed using generative
artificial intelligence tools and allows the spoken and written
word to be synthesized, translated, and transcribed in 1/8 of a
second. OneMeta's products support near-real-time web-based and
mobile phone-based conversations, discussions, meetings, and online
chats in over 150 languages. OneMeta's technology is fully
compliant with SOC2, HIPAA, and GDPR standards, ensuring the
highest levels of security and privacy for all communications.
OneMeta Inc.: We create a more understanding world.™ Speak. Hear.
Read. Understand.
For more information, please contact: info@onemeta.ai
About NICE With NICE (Nasdaq: NICE), it’s never been
easier for organizations of all sizes around the globe to create
extraordinary customer experiences while meeting key business
metrics. Featuring the world’s #1 cloud native customer experience
platform, CXone, NICE is a worldwide leader in AI-powered
self-service and agent-assisted CX software for the contact center
– and beyond. Over 25,000 organizations in more than 150 countries,
including over 85 of the Fortune 100 companies, partner with NICE
to transform - and elevate - every customer interaction.
www.nice.com
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks
of their respective owners. For a full list of NICE’s marks, please
see: www.nice.com/nice-trademarks.
Forward-Looking Statements This press release contains
forward-looking statements as that term is defined in the Private
Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Mr. Cooper, are based on
the current beliefs, expectations and assumptions of the management
of NICE Ltd. (the “Company”). In some cases, such forward-looking
statements can be identified by terms such as “believe,” “expect,”
“seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,”
“plan,” “estimate,” or similar words. Forward-looking statements
are subject to a number of risks and uncertainties that could cause
the actual results or performance of the Company to differ
materially from those described herein, including but not limited
to the impact of changes in economic and business conditions;
competition; successful execution of the Company’s growth strategy;
success and growth of the Company’s cloud Software-as-a-Service
business; changes in technology and market requirements; decline in
demand for the Company's products; inability to timely develop and
introduce new technologies, products and applications; difficulties
in making additional acquisitions or difficulties or delays in
absorbing and integrating acquired operations, products,
technologies and personnel; loss of market share; an inability to
maintain certain marketing and distribution arrangements; the
Company’s dependency on third-party cloud computing platform
providers, hosting facilities and service partners; cyber security
attacks or other security breaches against the Company; privacy
concerns; changes in currency exchange rates and interest rates,
the effects of additional tax liabilities resulting from our global
operations, the effect of unexpected events or geo-political
conditions, such as the impact of conflicts in the Middle East that
may disrupt our business and the global economy; the effect of
newly enacted or modified laws, regulation or standards on the
Company and our products and various other factors and
uncertainties discussed in our filings with the U.S. Securities and
Exchange Commission (the “SEC”). For a more detailed description of
the risk factors and uncertainties affecting the company, refer to
the Company's reports filed from time to time with the SEC,
including the Company’s Annual Report on Form 20-F. The
forward-looking statements contained in this press release are made
as of the date of this press release, and the Company undertakes no
obligation to update or revise them, except as required by law.
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version on businesswire.com: https://www.businesswire.com/news/home/20241104077342/en/
Corporate Media Contact Christopher Irwin-Dudek, +1 201
561 4442, media@nice.com, ET
Investors Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Omri Arens, +972 3 763 0127, ir@nice.com, CET
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