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EVENTS
On February 23, 2022, the Company entered into a definitive
agreement to acquire a 100% ownership of Interbond Corporation of
America, doing business as BrandsMart U.S.A. ("BrandsMart").
Founded in 1977, BrandsMart is one of the leading appliance and
consumer electronics retailers in the southeast United States and
one of the largest appliance retailers in the country with ten
stores in Florida and Georgia and a growing e-commerce presence on
brandsmartusa.com. Under the terms of the agreement, total
consideration is approximately $230 million in cash, subject
to certain closing adjustments, and the transaction is expected to
close in the second quarter of 2022. The transaction remains
subject to customary closing conditions, including obtaining
applicable regulatory approvals.
This transaction is intended to be funded through a combination of
cash on hand, borrowings on the Company' senior unsecured revolving
credit facility, as further described in Note 8 to these
consolidated and combined financial statements, and additional debt
financing. Concurrent with the signing of the transaction
agreement, the Company entered into a debt commitment letter dated
February 23, 2022 for a $200.0 million five year term loan
maturing on November 9, 2025, with an initial interest rate tied to
the Secured Overnight Financing Rate ("SOFR") plus
1.75%.
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UNITED STATES
SECURITIES AND EXCHANGE COMMISSION
WASHINGTON, D.C. 20549
FORM 10-K
(Mark One)
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ANNUAL REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES
EXCHANGE ACT OF 1934 |
For the fiscal year ended December 31, 2022
OR
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TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES
EXCHANGE ACT OF 1934 |
For the Transition Period from
to
Commission file number. 1-39681
THE
AARON'S COMPANY, INC.
(Exact name of registrant as specified in its charter)
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Georgia
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85-2483376 |
(State or other jurisdiction of
incorporation or organization) |
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(I. R. S. Employer
Identification No.) |
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400 Galleria Parkway SE |
Suite 300 |
Atlanta |
Georgia |
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30339-3182 |
(Address of principal executive offices) |
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(Zip Code) |
Registrant’s telephone number, including area code: (678)
402-3000
Securities registered pursuant to Section 12(b) of the
Act:
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Title of each class |
Trading Symbol |
Name of each exchange on which registered |
Common Stock, $0.50 Par Value |
AAN |
New York Stock Exchange |
Securities registered pursuant to Section 12(g) of the Act:
NONE
Indicate by check mark if the registrant is a well-known seasoned
issuer, as defined in Rule 405 of the Securities Act.
Yes ☐ No ☒
Indicate by check mark if the registrant is not required to file
reports pursuant to Section 13 or Section 15(d) of the
Act. Yes ☐ No ☒
If securities are registered pursuant to Section 12(b) of the Act,
indicate by check mark whether the financial statements of the
registrant included in the filing reflect the correction of an
error to previously issues financial statements.
☐
Indicate by check mark whether any of those error corrections are
restatements that required a recovery analysis of incentive-based
compensation received by any of the registrant’s executive officers
during the relevant recovery period pursuant to
§240.10D-1(b).
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Indicate by check mark whether the registrant (1) has filed
all reports required to be filed by Section 13 or 15(d) of the
Securities Exchange Act of 1934 during the preceding 12 months
(or for such shorter period that the registrant was required to
file such reports), and (2) has been subject to such filing
requirements for the past
90 days. Yes ☒ No ☐
Indicate by check mark whether the registrant has submitted
electronically every Interactive Data File required to be submitted
pursuant to Rule 405 of Regulation S-T (§ 232.405 of this chapter)
during the preceding 12 months (or for such shorter period that the
registrant was required to submit such
files). Yes ☒ No ☐
Indicate by check mark whether the registrant is a large
accelerated filer, an accelerated filer, a non-accelerated filer, a
smaller reporting company, or an emerging growth company. See the
definitions of "large accelerated filer," "accelerated filer,"
"smaller reporting company," and "emerging growth company" in Rule
12b-2 of the Exchange Act.
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Large Accelerated Filer |
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Accelerated Filer |
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Non-Accelerated Filer |
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Smaller Reporting Company |
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Emerging Growth Company |
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If an emerging growth company, indicate by check mark if the
registrant has elected not to use the extended transition period
for complying with any new or revised financial accounting
standards provided pursuant to Section 13(a) of the Exchange
Act. |
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Indicate by check mark whether the registrant has filed a report on
and attestation to its management’s assessment of the effectiveness
of its internal control over financial reporting under Section
404(b) of the Sarbanes-Oxley Act (15 U.S.C. 7262(b)) by the
registered public accounting firm that prepared or issued its audit
report.
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Indicate by check mark whether the registrant is a shell company
(as defined in Rule 12b-2 of the Act). Yes ☐ No ☒
The aggregate market value of the common stock held by
non-affiliates of the registrant as of June 30, 2022 was
$281,894,097 based on the closing price on that date as reported by
the New York Stock Exchange. Solely for the purpose of this
calculation and for no other purpose, the non-affiliates of the
registrant are assumed to be all shareholders of the registrant
other than (i) directors of the registrant, (ii) executive officers
of the registrant, and (iii) any shareholder that beneficially owns
10% or more of the registrant’s common shares.
As of February 24, 2023, there were 30,619,658 shares of the
Company’s common stock outstanding.
DOCUMENTS INCORPORATED BY REFERENCE
Portions of the registrant’s definitive Proxy Statement for the
2023 annual meeting of shareholders, to be filed subsequently with
the Securities and Exchange Commission, or SEC, pursuant to
Regulation 14A, are incorporated by reference into Part III of
this Annual Report on Form 10-K.
CAUTIONARY NOTE REGARDING FORWARD LOOKING STATEMENTS
Certain oral and written statements made by The Aaron's Company,
Inc. (the "Company") contain, or will contain, certain
forward-looking statements regarding business strategies, market
potential, future financial performance and other matters. The
words "believe," "expect," "expectation," "anticipate," "may,"
"could," "should", "intend," "belief," "estimate," "plan,"
"target," "project," "likely," "will," "forecast," "outlook," or
other similar words or phrases, among others, generally identify
"forward-looking statements," which speak only as of the date the
statements were made. The matters discussed in these
forward-looking statements are inherently subject to risks,
uncertainties and other factors that could cause actual results to
differ materially from those projected, anticipated or implied in
the forward-looking statements. In particular, information included
under "Risk Factors," "Financial Statements and Supplementary
Data," and "Management’s Discussion and Analysis of Financial
Condition and Results of Operations" contain forward-looking
statements. Where, in any forward-looking statement, an expectation
or belief as to future results or events is expressed, such
expectation or belief is based on the current plans and
expectations of our management and expressed in good faith and
believed to have a reasonable basis, but there can be no assurance
that the expectation or belief will result or be achieved or
accomplished. Whether any such forward-looking statements are in
fact achieved will depend on future events, some of which are
beyond our control. Except as may be required by law, we undertake
no obligation to modify or revise any forward-looking statements to
reflect events or circumstances occurring after the date of this
Annual Report. Factors, risks, trends and uncertainties that could
cause actual results or events to differ materially from those
anticipated include the matters described under "Risk Factors" and
"Management’s Discussion and Analysis of Financial Condition and
Results of Operations," in addition to the following other factors,
risks, trends and uncertainties:
•changes
in the enforcement of existing laws and regulations and the
adoption of new laws and regulations that may unfavorably impact
our business, and failures to comply with existing or new laws or
regulations, including those related to consumer protection, as
well as an increased focus on our industry by federal and state
regulatory authorities;
•our
new strategic plan failing to deliver the benefits and outcomes we
expect, with respect to improving our business in particular,
including components of that plan related to centralizing key
processes, such as customer lease decisioning and payments, real
estate optimization, enhancing our e-commerce platform and digital
acquisition channels, enhancing and growing BrandsMart, and
optimizing cost structure;
•our
ability to attract and retain key personnel;
•cybersecurity
breaches, disruptions or failures in our information technology
("IT") systems and our failure to protect the security of personal
information about our customers;
•weakening
general market and economic conditions, especially as they may
affect retail sales, increased interest rates, unemployment and
consumer confidence or spending levels;
•the
current inflationary environment could result in increased labor,
raw materials or logistics costs that we are unable to offset or
accelerating prices that result in lower lease
volumes;
•supply
chain delays and disruptions, including adverse consequences to our
supply chain function from decreased procurement volumes and from
the COVID-19 pandemic, and the availability and prices of supply
chain resources, including products and
transportation;
•risks
associated with the challenges faced by our business, including
commoditization of consumer electronics, our high fixed-cost
operating model and the ongoing labor shortage;
•increased
competition from direct-to-consumer and virtual lease-to-own
competitors, as well as from traditional and on-line retailers and
other competitors;
•financial
challenges faced by our franchisees, which could be exacerbated in
future periods by the COVID-19 pandemic and its unfavorable impacts
on unemployment, inflation, and other economic factors, and/or by
related governmental or regulatory measures to combat the
pandemic;
•increases
in lease merchandise write-offs;
•the
risk that the Company may fail to realize the benefits expected
from the acquisition of Interbond Corporation of America, doing
business as BrandsMart U.S.A., including projected
synergies;
•the
risk that the acquisition of BrandsMart U.S.A. may create risks and
uncertainties which could materially and adversely affect our
business and results of operations;
•our
ability to successfully acquire and integrate businesses and to
realize the projected results and expected benefits of acquisitions
or strategic transactions;
•our
ability to maintain or improve market share in the categories in
which we operate despite heightened competitive
pressure;
•our
ability to improve operations and realize cost
savings;
•any
ongoing impact of the COVID-19 pandemic, or any future potential
pandemics, as well as related measures taken by governmental or
regulatory authorities to combat the pandemic;
•our
ability to access capital markets or raise capital, if
needed;
•our
ability to protect our intellectual property and other material
proprietary rights;
•changes
in our services or products;
•negative
reputational and financial impacts resulting from future
acquisitions or strategic transactions;
•restrictions
contained in our debt agreements;
•business
disruptions due to political or economic instability due to the
ongoing conflict between Russia and Ukraine; and
•other
factors described in this Annual Report and from time to time in
documents that we file with the SEC.
You should read this Annual Report completely and with the
understanding that actual future results may be materially
different from expectations. All forward-looking statements made in
this Annual Report are qualified by these cautionary statements.
These forward-looking statements are made only as of the date of
this Annual Report, and we do not undertake any obligation, other
than as may be required by law, to update or revise any
forward-looking or cautionary statements to reflect changes in
assumptions, the occurrence of events, unanticipated or otherwise,
and changes in future operating results over time or
otherwise.
Comparisons of results for current and any prior periods are not
intended to express any future trends, or indications of future
performance, unless expressed as such, and should only be viewed as
historical data.
PART I
ITEM 1. BUSINESS
Unless otherwise indicated or unless the context otherwise
requires, all references in this Annual Report on Form 10-K to the
"Company," "our Company", "The Aaron's Company,", "we," "us," "our"
and similar expressions are references to The Aaron’s Company, Inc.
and its consolidated subsidiaries, which holds, directly or
indirectly, the assets and liabilities historically associated with
the historical Aaron’s Business segment (the "Aaron’s Business")
prior to the 2020 separation of the Aaron's Business segment from
the Progressive Leasing and Vive segments further described
below.
Our Company
The Company is a leading, technology-enabled, omni-channel provider
of lease-to-own ("LTO") and retail purchase solutions of furniture,
appliances, electronics, and other home goods across its brands:
Aaron's, BrandsMart U.S.A., BrandsMart Leasing, and Woodhaven
Furniture Industries ("Woodhaven"). Aaron’s offers a
direct-to-consumer lease-to-own solution through its 1,266
Company-operated and franchised stores in 47 states and Canada, as
well as its e-commerce platform. BrandsMart U.S.A. is one of the
leading appliance retailers in the country with ten retail stores
in Florida and Georgia. BrandsMart Leasing offers lease-to-own
solutions to customers of BrandsMart U.S.A. Woodhaven is the
Company's furniture manufacturing division.
On April 1, 2022, the Company completed the previously announced
transaction to acquire 100% ownership of Interbond Corporation of
America, doing business as BrandsMart U.S.A. The Company paid total
consideration of approximately $230 million in cash under the
terms of the agreement and additional amounts for working capital
adjustments and transaction related fees.
Management believes that the acquisition will strengthen the
Company's ability to deliver on its mission of enhancing people’s
lives by providing easy access to high quality furniture,
appliances, electronics, and other home goods through affordable
lease to own and retail purchase options. Management also believes
that value creation opportunities include leveraging the Company's
LTO expertise to provide BrandsMart U.S.A.'s customers enhanced
payment options and offering a wider selection of products to
millions of Aaron’s customers, as well as generating procurement
savings and other cost synergies.
The following table presents store count by ownership
type:
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Stores as of December 31 (Unaudited) |
2022 |
|
2021 |
|
2020 |
Company-operated Aaron's Stores1
|
1,034 |
|
|
1,074 |
|
|
1,092 |
|
Franchisee-operated Aaron's Stores |
232 |
|
|
236 |
|
|
248 |
|
BrandsMart U.S.A. Stores2
|
10 |
|
|
— |
|
|
— |
|
Systemwide Stores |
1,276 |
|
|
1,310 |
|
|
1,340 |
|
1
The typical layout for a Company-operated Aaron's store is a
combination of showroom, customer service and warehouse space,
generally comprising 6,000 to 15,000 square feet. Certain
Company-operated Aaron's stores consist solely of a
showroom.
2
BrandsMart U.S.A. stores average approximately 100,000 square feet
and have been included in this table subsequent to the acquisition
date of April 1, 2022.
Strategic Priorities
Our management team is committed to executing against the following
multi-year strategic priorities to further transform and grow the
overall business:
•Transform
the Aaron's Business
•Align
the Aaron's Store Footprint to our Customer Opportunity
– We continue to invest in our market strategy capabilities to make
better-informed, evidence-driven decisions around store location
and the optimization of operating expenses. We regularly review our
Aaron's real estate portfolio, which we expect will increase
profitability through repositioning, remodeling, and consolidating
our existing stores via our next-generation store concept
("GenNext"). The GenNext store concept features include larger
showrooms and/or re-engineered store layouts, updated signage,
expanded product assortment, enhanced technology-enabled shopping
and checkout, and an innovative operating model. We've also
enhanced our market optimization strategy with a new "Hub and
Showroom" model which leverages existing infrastructure to more
efficiently serve markets by combining servicing capabilities of
multiple stores into a "hub" store while converting other nearby
stores into "showrooms" that focus on sales
activities.
We expect that our market optimization program, together with our
aarons.com e-commerce platform and increased use of technology to
better serve our customers, will enable us to reduce store
operating costs and
lower working capital requirements while continuing to better serve
our existing markets, as well as attract new customers and expand
into new markets in the future. As of December 31, 2022, we
have 211 GenNext stores in our portfolio with plans to open up to
an additional 50 GenNext concept stores during 2023. As of
December 31, 2022, we had 29 showrooms and plan to convert up
to 100 showrooms per year, starting in 2023.
•Promote
our Value Proposition to Retain and Attract New Customers to our
Brand
– We continue to invest in e-commerce, innovative marketing
campaigns, and our lease decisioning and digital platforms to
illustrate our value proposition to new and existing customers.
Such initiatives and investments include:
◦Making
investments to drive growth and consumer traffic through our
e-commerce customer acquisition channel by investing in
enhancements that provide a fully transactional, mobile, and
seamless shopping experience that includes broader product
selections, all of which are intended to attract newer and younger
customers.
◦Utilizing
a broad spectrum of traditional and digital bilingual marketing
communications, ranging from direct mail, social media, display,
and local market media, all allowing us to customize messages
around price, value, and payment flexibility. The Company is also
increasing its local marketing and promotional focus on weekly
payment offerings to attract more customers and gain market
share.
◦Continuing
investments in lease decisioning and other digital platforms that
allow us to optimize lease portfolio performance through analytics
and machine learning. Other digital investments, aimed at enhancing
the customer's experience include digital payment and servicing
platforms.
•Enhance
and Grow BrandsMart
•Achieve
Transaction Synergies
-
We continue to make progress in executing our synergy initiatives
in connection with the acquisition of BrandsMart U.S.A. in order to
drive meaningful value-creation opportunities for the Company.
These initiatives include:
◦The
deployment of a new "in-house" lease-to-own solution which is now
available at BrandsMart's stores ("BrandsMart
Leasing"),
◦Offering
a wide selection of BrandsMart's product assortment to Aaron's
customers through the aarons.com e-commerce platform,
and
◦Leveraging
complementary purchasing capabilities and increased scale to
generate direct procurement savings across both
businesses.
•Grow
Addressable Market
- The acquisition of BrandsMart U.S.A. broadens our customer reach
and significantly expands our total addressable market. Our
BrandsMart growth initiatives include:
◦Capturing
share in adjacent geographic markets by opening new BrandsMart
stores. Over the next three years, we expect to open 1-2 new stores
per year starting in 2023, and one new outlet center by the end of
2025.
◦Making
investments to drive growth and consumer traffic through our
e-commerce customer acquisition channel by investing in
enhancements to the online shopping experience through website
redesign, expanded product selection, and enhanced digital
marketing strategies that drive customer traffic.
•Enterprise
Initiatives
•Strengthen
Operational Efficiencies and Optimize Cost Structure
-
During the third quarter of 2022, the Company initiated an
operational efficiency and optimization restructuring program
intended to reduce the Company’s overall costs. This program
includes the expansion of the hub and showroom model to optimize
labor in markets, store labor realignments, optimization of the
Company's supply chain, the centralization and optimization of
store support center, operations, and multi-unit store oversight
functions, as well as other reductions in real estate and third
party spend. Management believes that implementing this program
will help the Company sharpen its operational focus, optimize its
cost profile, allocate capital resources towards long-term
strategic objectives, and generate incremental value for
shareholders.
•Further
environmental, social, and governance initiatives ("ESG")
– We continue to invest in building a people-focused workplace
culture and in opportunities to make a positive impact on the
environment and the communities where our customers and team
members live and work. To do this, we continue to enhance our
compliance, enterprise risk management, corporate governance,
diversity and inclusion, and environmental
management programs and have developed roadmaps for enhancing these
programs in 2023 and beyond. Also, in 2022 we conducted assessments
for our safety and environmental management programs and developed
roadmaps for continued maturity of these programs in 2023 and
beyond. During 2022, we hired a Senior Director of Diversity and
Inclusion to lead the implementation of our vision and strategy for
this critical program, and we hired a Senior Director of Corporate
Affairs responsible for the daily management of our overall ESG
initiatives. Additionally, in 2022 we adopted an Environmental
Policy that establishes Aaron’s commitment to environmental
compliance and to environmentally sustainable business operations
and which also serves as the centerpiece of our environmental
compliance and performance programs. Also, in 2022, the Company
adopted a Human Rights Policy that affirms our commitment to
operating our business in a manner that recognizes the importance
of human rights both locally and abroad. Finally, we remain
committed to contributing at least 1% of our annual, consolidated
pre-tax profits to help build stronger communities. We expect these
initiatives to continue improving the sustainability of
Aaron’s.
Business Segments
For all periods prior to April 1, 2022, the Company only had one
operating and reportable segment. Effective as of April 1, 2022 and
in connection with the acquisition of BrandsMart U.S.A., the
Company updated its reportable segments to align with the current
organizational structure and the operating results that the chief
operating decision maker regularly reviews to analyze performance
and allocate resources, which includes two operating and reportable
segments: the Aaron's Business and BrandsMart, along with an
Unallocated Corporate category for remaining unallocated costs. The
Company has retroactively adjusted, for all periods presented, its
segment disclosures to align with the current composition of
reportable segments.
The Aaron's Business segment is comprised of (i) Aaron's branded
Company-operated and franchise-operated stores; (ii) aarons.com
e-commerce platform ("aarons.com"); (iii) Woodhaven; and (iv)
BrandsMart Leasing (collectively, the "Aaron’s
Business").
The retail store and e-commerce operations of BrandsMart U.S.A.
(excluding BrandsMart Leasing) comprise the BrandsMart segment
(collectively, "BrandsMart").
Aaron’s Business Segment
Since its founding in 1955, Aaron's has been committed to serving
the overlooked and underserved customer with a dedication to
inclusion and improving the communities in which it operates.
Through a portfolio of approximately 1,275 stores and its
aarons.com e-commerce platform, Aaron's, together with its
franchisees, provide consumers with LTO and retail purchase
solutions for the products they need and want, with a focus on
providing its customers with unparalleled customer service, high
approval rates, lease plan flexibility, and an attractive value
proposition, including competitive monthly payments and total cost
of ownership, as compared to other LTO providers.
Woodhaven manufactures and supplies a significant portion of the
upholstered furniture leased and sold in Company-operated and
franchised Aaron's stores.
Launched in 2022, BrandsMart Leasing offers LTO purchase solutions
to customers of BrandsMart U.S.A.
As of December 31, 2022, the Company had 1,034
Company-operated stores in 43 states and Canada, and 232
independently-owned franchised stores in 35 states and
Canada.
BrandsMart Segment
Founded in 1977, BrandsMart U.S.A. is one of the leading appliance
and consumer electronics retailers in the southeast United States
("U.S.") and one of the largest appliance retailers in the country
with ten stores in Florida and Georgia and a growing e-commerce
presence on brandsmartusa.com. The operations of BrandsMart U.S.A.
(other than BrandsMart Leasing) comprise the BrandsMart
segment.
The Company's financial results for the year ended
December 31, 2022 include the results of BrandsMart subsequent
to the April 1, 2022 acquisition date.
The operating results of our reportable segment may be found in (i)
Item 7. Management's Discussion and Analysis of Financial Condition
and Results of Operations and (ii) Item 8. Financial Statements and
Supplementary Data.
Description of 2020 Spin-off Transaction
On October 16, 2020, management of Aaron’s, Inc. finalized the
formation of a new holding company structure in anticipation of the
separation and distribution transaction described below. Under the
holding company structure, Aaron’s, Inc. became a direct, wholly
owned subsidiary of a newly formed company, Aaron’s Holdings
Company, Inc. Aaron's, Inc. was subsequently converted to a limited
liability company ("Aaron’s, LLC") holding the assets and
liabilities historically associated with the historical Aaron's
Business segment. Upon completion of the holding company formation,
Aaron’s Holdings Company, Inc. became the publicly traded parent
company of the Progressive Leasing segment ("Progressive Leasing"),
the historical Aaron’s Business segment, and Vive segment
("Vive").
On November 30, 2020 (the "separation and distribution date"),
Aaron's Holdings Company, Inc. completed the previously announced
separation of the Aaron's Business segment (the "Pre-Spin Aaron's
Business") from Progressive Leasing and Vive and changed its name
to PROG Holdings, Inc. (referred to herein as "PROG Holdings" or
"Former Parent"). The separation of the Pre-Spin Aaron's Business
was affected through a distribution (the "separation", the
"separation and distribution", or the "spin-off transaction") of
all outstanding shares of common stock of a newly formed company
called The Aaron's Company, Inc., a Georgia corporation ("the
Company"), to the PROG Holdings shareholders of record as of
November 27, 2020. Upon the separation and distribution, Aaron's,
LLC became a wholly owned subsidiary of The Aaron's Company.
Shareholders of PROG Holdings received one share of The Aaron's
Company common stock for every two shares of PROG Holdings' common
stock. Upon completion of the separation and distribution
transaction, The Aaron's Company, Inc. became an independent,
publicly traded company under the ticker "AAN" on the New York
Stock Exchange. References to PROG Holdings may refer to Aaron's,
Inc. or Aaron's Holdings Company, Inc. for transactions, events,
and obligations prior to the separation and distribution date or
PROG Holdings, Inc. for transactions, events, and obligations of
PROG Holdings at or subsequent to the separation and distribution
date.
Competitive Assets
We have a unique set of physical and intangible assets developed
over decades in the retail and LTO market, which are difficult,
expensive, and time consuming to replicate. We have developed a
comprehensive strategy to leverage these assets including the
following:
•Our
Aaron's brand and physical presence in over 650 markets
– With nearly 70 years in business, Aaron's is recognized
nationwide as a leader in the LTO marketplace. This brand
recognition has led to an approximate 64% repeat customer rate for
the new leases we enter into, and as of December 31, 2022, our
Company-operated and franchised stores had approximately
1.0 million customers with active leases. We believe that
having delivery trucks located throughout our network enables us to
successfully serve diverse markets including rural, suburban, and
urban markets, helping mitigate the impact of local economic
disruptions resulting from specific industry economic cycles,
weather, and other disruptive events.
•Industry
leading technology and analytics at the Aaron's Business
– The Company has invested in technology to improve the customer
experience and its operational execution. These investments include
platforms for enhanced data analytics, data-enabled lease
decisioning, digital customer onboarding, centralized payment
processing and an e-commerce website that allows the customer to
review and select merchandise, complete the lease application and,
if approved, complete the LTO agreement and make lease payments
on-line. Our technology-enabled platforms simplify the transaction
and provide customers with enhanced transparency and flexibility
throughout their lease, and provide management with information
needed to optimize the financial performance of the
business.
•BrandsMart
U.S.A.'s competitive pricing and strong brand recognition
– BrandsMart U.S.A.'s best in class pricing, broad product
assortment and strong storefront presence and brand awareness
within the Florida and Georgia markets positions the brand to
thrive among its competitors.
•Management
teams with deep industry experience and customer
relationships
– The Company's Aaron's branded stores are managed by a group of
tenured managers and multi-unit leaders who have deep knowledge of
the LTO transaction, as well as experience with our overlooked and
underserved customer base. Our high levels of customer service
within the Aaron's Business are enhanced by years of relationship
building and LTO industry experience that is hard to replicate. Our
average management tenure for the Aaron's Business operations is as
follows: 8 years for store managers; 11 years for regional
managers; 18 years for divisional vice presidents; and 24 years for
our Chief Store Operations Officer. The Company's BrandsMart stores
are managed by a group of tenured managers who have deep knowledge
of retail operations. Our average management tenure for the
BrandsMart operations is as follows: 26 years for general managers;
20 years for store managers; and 27 years for vice presidents of
key functional areas.
•Last-mile,
reverse logistics and refurbishment capabilities
– Through both the Aaron's and BrandsMart businesses we are able to
offer our customers prompt delivery, in-home set-up, product repair
or replacement services, and reverse logistics (with respect to the
Aaron's business) for the products our customers obtain from us.
Our Aaron's stores also
include refurbishment operations for returned merchandise, allowing
us to provide pre-leased products for lease or sales in our stores
and maximize lease merchandise utilization. We have approximately
2,100 delivery trucks located throughout our Aaron's Business
network enabling us to provide last-mile and reverse logistics
capabilities in our markets. While BrandsMart product deliveries
are primarily outsourced through third-party logistics firms, each
BrandsMart store has approximately three to five trucks to assist
with delivery, installation, and servicing of product.
•In-house
upholstered furniture manufacturing
– Under our Woodhaven Furniture Industries ("Woodhaven")
manufacturing division, we have the capacity to manufacture
approximately 1.1 million furniture units per year, utilizing over
738,000 square feet of manufacturing capacity in five primary
furniture facilities. In-house manufacturing provides control over
quality and construction, fast response to changing customer tastes
and market trends, reduced inventory fulfillment lead times, and
mitigation of inventory supply disruptions.
Operations
Aaron's Business Omni-channel Operations
We are committed to providing our customers with an exceptional
omni-channel platform which includes an in-store and on-line
shopping experience that allows Aaron’s to engage customers in ways
that are convenient and preferable for them. This platform includes
a digital guided experience of the customer's LTO transaction
through data-enabled lease decisioning, digital servicing and
payment options, as well as a digitally streamlined shopping
experience on our e-commerce website, aarons.com. aarons.com allows
customers to shop over 7,000+ products, apply for a lease, complete
the lease transaction, and access on-line self-service of lease
payments and account management. Additionally, our
technology-driven Inside Sales Program is designed to help
potential customers find the products they are seeking and assist
them through the lease process. As a result of our
technology-enabled omni-channel strategy, we are attracting new and
younger customers to our brand, and many of the aarons.com
transactions come from individuals who previously had not shopped
at Aaron's.
As of December 31, 2022, we have stores located in 47
states and Canada, and our portfolio is comprised of 1,034
company-operated locations and 232 franchised locations, which are
owned and operated by independent franchisees on a licensed basis.
We have developed a distinctive store concept including specific
merchandising standards, store designs, and flexible payment
options, all designed to appeal to our customer base. Our typical
store layout is a combination of showroom, customer service and
warehouse space, generally comprising 6,000 to 15,000 square feet.
Our GenNext store concept generally features larger showrooms
and/or re-engineered store layouts, increased product selection,
technology-enabled shopping and checkout, and a refined operating
model. Most stores have at least two trucks for prompt last-mile
delivery, service and return of product. We've also enhanced our
market optimization strategy with a new Hub and Showroom model
which leverages existing infrastructure to more efficiently serve
markets by combining servicing capabilities of multiple stores into
a "hub" store while converting other nearby stores into "showrooms"
that focus on sales activities.
We have various levels of leadership that oversee our business
operations, including divisional vice presidents and regional
managers. At the individual store level, the general manager is
primarily responsible for managing and supervising all aspects of
store operations, including (a) customer relations and account
management, (b) deliveries and pickups, (c) warehouse and inventory
management, (d) merchandise selection, (e) employment decisions,
including hiring, training, and terminating store team members, and
(f) certain marketing initiatives. General managers also administer
the process of returning merchandise including making
determinations with respect to inspection, product repair or
replacement, sales, reconditioning and subsequent
re-leasing.
We use management information systems to facilitate customer
orders, lease renewal payments, merchandise returns and inventory
monitoring. Substantially all of our stores are network-linked
directly to corporate headquarters enabling us to monitor single
store performance on a daily basis. This network system assists the
general manager in (a) tracking merchandise on the showroom floor
and warehouse, (b) minimizing delivery times, (c) assisting with
product purchasing, and (d) matching customer needs with available
inventory.
By leveraging our investments in technology, including aarons.com,
data-enabled lease decisioning, and our omni-channel customer
service and payment platforms, we believe that we can serve our
existing markets through a more efficient store portfolio while
continuing to provide the high level of service our customers
expect.
BrandsMart Operations
Our BrandsMart store operations are committed to providing our
customers with best-in-class pricing and a broad product
assortment, which, along with our dedicated and knowledgeable sales
team members, drives a positive customer service experience that
differentiates BrandsMart from other retailers. BrandsMart's
omni-channel platform includes an in-store and online shopping
experience that allows BrandsMart U.S.A. to engage customers in
ways that are convenient and preferable for them. This platform
includes streamlined shopping experiences on the BrandsMart
e-commerce website, brandsmartusa.com, which allows customers to
shop over 6,000+ products, access product ratings and reviews,
compare prices and opt for direct
shipping or same or next day in-store pick-up. Site visitors are
also able to sign up for our membership program to access
competitive member pricing.
As of December 31, 2022, we have ten BrandsMart U.S.A. stores
across Florida and Georgia. Our BrandsMart stores average
approximately 100,000 square feet, with a combination of showroom
and warehouse space. While BrandsMart product deliveries are
primarily outsourced through third-party logistics firms, each
BrandsMart store has approximately three to five trucks to assist
with delivery, installation, and servicing of product.
We have various levels of leadership that oversee our BrandsMart
business operations. At the individual store level, employee
salesperson success is driven by a predominantly commission-based
compensation structure. The store layout is designed such that each
product category is segregated as a department, which allows for
dedicated sales managers with specific product knowledge to oversee
each department. Each store also typically has at least two store
managers to assist with and oversee operational and sales efforts.
The store general manager is primarily responsible for managing and
supervising all aspects of store operations, and BrandsMart's Chief
Operations Officer and Chief of Staff is responsible for managing
the seamless operations of all stores and the supporting store
support center functions.
BrandsMart Leasing
Launched in 2022, BrandsMart Leasing is an in-house LTO purchase
solution that is offered to customers of BrandsMart U.S.A. In
addition to traditional credit offerings, BrandsMart U.S.A.
customers have the option to apply for an LTO plan through
BrandsMart Leasing, which provides the option to acquire ownership
of merchandise through a renewable LTO plan, usually 12 to 18
months, typically by making weekly, semi-monthly, or monthly lease
renewal payments. BrandsMart Leasing is supported by proprietary
centralized lease decisioning technology, described further
below.
Lease Agreement Approval and Decisioning
Our lease decisioning platforms are core to managing the risk of
our LTO portfolio. We have developed proprietary lease approval
processes with respect to our Aaron's and BrandsMart Leasing
operations through a fully automated technology-driven
algorithm-enabled centralized digital decisioning platform, which
is designed to improve our customer experience by streamlining and
standardizing the lease decisioning process and shortening
transaction times. Customers receive lease approval decisions
either on-line at aarons.com enabling them to shop on aarons.com,
at apply aarons.com to shop with approval in hand at an Aaron's
retail location, or by applying in-store at a BrandsMart U.S.A.
store location. Our lease decisioning platforms have allowed us to
optimize approval rates, lease payment amounts, full ownership
conversions, write-offs, and revenue outcomes. We believe
continuous innovation and frequent enhancements to our lease
decisioning platforms is competitively advantageous.
At the core of the lease decisioning platforms are the Aaron's
lease decisioning models. Our model development efforts utilize
modern Artificial Intelligence and Machine Learning techniques. We
utilize a multitude of traditional and alternative data sources in
the model training process in an effort to maximize the predictive
power of the decisioning models, while working with appropriate
internal and external resources to assure compliant and consistent
results. The combination of modern data science techniques and a
wide breadth of data produces models that are capable of analyzing
lease applications immediately to produce decisions in real time
for each lease application.
The second pillar of our lease decisioning platforms is a robust
set of post-model processes that determine the appropriate lease
amounts or product approvals depending on the risk associated with
the lease application. Higher scored applications are eligible for
larger lease payments and thus a broader range of merchandise
categories.
Lastly, our lease decisioning platforms includes fraud prevention
processes. Our fraud prevention processes focus on identity and the
digital file associated with lease applications. To reduce our
synthetic fraud risk exposure, we evaluate risks associated with
emails, phones, and devices used in an application. Depending on
the fraud risk level of each lease application, we may employ
automated knowledge-based authentication. We believe this
authentication reduces our fraud risk while still offering a
streamlined lease application experience for the
consumer.
We continue to enhance our decisioning capabilities by adopting an
iterative "test and learn" approach and expect that we will
continue to drive positive outcomes through incremental
enhancements. Franchised stores have also implemented this
data-enabled decisioning platform in their stores. In addition to
utilizing this decisioning platform, Aaron's stores may
occasionally complete the lease approval process by verifying the
applicant’s employment, or other reliable sources of income, and
using personal references, which was the approval method used by
our stores prior to the implementation of our data-enabled digital
decisioning platform and is used in our Canadian operated
stores.
Merchandising
The Aaron's Business and BrandsMart operations employ a
merchandising strategy that spans three primary key product
categories: furniture, home appliances and electronics. We have
long-term relationships with many well-known and aspirational
brands, including Samsung®, LG®, Whirlpool®, Apple® and GE®, HP®,
JBL®, and Ashley®. We purchase merchandise directly from
manufacturers and local distributors at competitive prices. One of
our largest suppliers is our own Woodhaven Furniture Industries
manufacturing division, which supplies a significant portion of the
upholstered furniture leased and sold in the Aaron's branded
Company-operated and franchised stores and which we have introduced
in certain BrandsMart U.S.A. stores. In recent years, we have
strategically focused on growing the revenue contribution of
certain merchandise categories to align with macro-economic
expansion in these categories and attract new customers. In
addition, we continue to increase our product offerings through
expanded assortment on aarons.com and brandsmartusa.com, our
e-commerce shopping platforms.
The following table shows the percentage of our Aaron's Business
segment revenues attributable to different merchandise
categories:
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Year Ended December 31, |
Aaron's Business Merchandise Category |
2022 |
|
2021 |
|
2020 |
Furniture |
41 |
% |
|
43 |
% |
|
44 |
% |
Appliances |
31 |
% |
|
31 |
% |
|
29 |
% |
Consumer Electronics |
25 |
% |
|
23 |
% |
|
24 |
% |
Other |
3 |
% |
|
3 |
% |
|
3 |
% |
The following table shows the percentage of our BrandsMart segment
revenues attributable to different merchandise
categories:
|
|
|
|
|
|
|
Year Ended December 31, |
BrandsMart Merchandise Category |
2022 |
Appliances |
55 |
% |
Consumer Electronics |
35 |
% |
Other |
10 |
% |
Marketing and Advertising
Our marketing efforts target previous, existing, and potential new
customers through a variety of traditional and digital media
channels including on-line search, TV, radio, digital video, and
direct mail, with a combination of brand and promotional messaging.
We continue to test new ways to engage potential customers and
identify audience segments that find our retail and LTO options
appealing. Given BrandsMart's storefront presence and strong brand
awareness and recognition within the Florida and Georgia markets,
regional marketing strategies are effective in appealing to
BrandsMart's audience segments.
With our fast-growing Aaron's and BrandsMart e-commerce businesses,
we focus heavily on digital marketing including search, display,
and social media to help drive traffic to both stores and our
e-commerce websites. Our e-commerce marketing is dynamically
managed on a daily basis and is growing as a share of spend
relative to traditional marketing channels.
We continue to refine and expand our overall contact strategy to
grow our consolidated customer base. We test various types of
advertising and marketing campaigns and strategies, analyze the
results of those tests and, based on our learnings, refine those
campaigns and strategies to attempt to maximize their effectiveness
with current and potential customers. By understanding optimal
offers and products to promote to current and former customers,
along with potential prospects, we look to continue improvements in
marketing return on investment. With respect to existing customers,
direct mail and email serve as the primary tools we utilize in our
marketing strategies. With respect to marketing to potential
customers, our primary tools currently include digital, direct
mail, and traditional broadcast and search
advertising.
Franchising
As of December 31, 2022, we had 57 franchisees, who operate a
total of 232 Aaron's franchised store locations. We have existing
agreements with our current franchisees to govern the operations of
franchised stores. Our standard agreement is for a term of 10
years, with one ten-year renewal option, and requires our
franchisees to operate in compliance with our policies and
procedures. In collaboration with our franchisees, we are able to
refine, further develop and test operating standards, marketing
concepts and product and pricing strategies that we believe will
ultimately benefit our company-operated stores. Franchisees are
obligated to remit to us royalty payments of 6% of the weekly cash
revenue collections from their stores.
From time to time, we may enter into franchise agreements with new
franchisees or purchase store locations from our
franchisees. We have purchased 306 store locations from our
franchisees since January 1, 2017. We have not entered into a
franchise agreement with a new franchisee in more than five years.
We will continue to assess opportunities to both acquire existing
franchise locations and franchise new markets that we wish to
develop.
Some qualifying franchisees took part in a financing arrangement we
established with several financial institutions to assist our
existing franchisees in establishing and operating their store(s).
Under that arrangement, which was originally established in 1994,
we provide guarantees to the financial institutions that provide
the loan facilities for amounts outstanding under this franchise
financing program. On December 31, 2022, the maximum amount
that the Company would be obligated to repay in the event
franchisees defaulted was $6.3 million, all of which would be due
within the next two years. However, due to franchisee borrowing
limits, we believe any losses associated with defaults would be
substantially mitigated through recovery of lease merchandise and
other assets. Since the inception of the franchise loan program in
1994, the Company's losses associated with the program have been
immaterial. The Company believes that any future amounts to be
funded by the Company in connection with these guarantees will be
immaterial.
Manufacturing
Woodhaven Furniture Industries, our domestic manufacturing
division, was established in 1982. Woodhaven consists of five
furniture facilities totaling approximately 738,000 square feet of
manufacturing space. Our in-house manufacturing capabilities help
to ensure that during periods of supply chain volatility, we are
better positioned to provide our stores with suitable inventory to
meet customer demand. The majority of the items Woodhaven produces
continue to be leased or sold through our Aaron's and BrandsMart
stores, including franchised stores. However, we also manufacture
and sell furniture products to other retailers.
Woodhaven is a vertically integrated operation. Vertical
integration enables us to better manage product availability,
quality and cost with processes that include (a) digital design,
construction and rendering, as well as physical prototyping, (b)
cut and sew operations to process fabric and rolled goods into
covers, (c) frame mills to process 100% of our frame components
with hardwood and engineered panels, (d) foam fabrication
operations to control foam and fiber quality, (e) product testing
to assure product standards are met, and (f) multiple locations and
material sources that support our business continuity
planning.
Woodhaven produces upholstered living-room furniture (including
contemporary sofas, chairs and modular sofa and ottoman collections
in a variety of natural and synthetic fabrics). The furniture
produced by our integrated manufacturing operations incorporates
features that we believe result in enhanced durability and improved
shipping processes, as compared to furniture we would otherwise
purchase from third parties. These features include (a)
standardized components, (b) reduced number of parts and features
susceptible to wear or damage, (c) more resilient foam, (d) durable
fabrics and sturdy frames that translate to longer life and higher
residual value, and (e) devices that allow sofas to stand on end
for easier and more efficient transport. The division also provides
replacement covers for all styles and fabrics of its upholstered
furniture, as well as other parts, for use in reconditioning leased
furniture that has been returned, so that our stores can continue
to offer that furniture to our customers at a relatively low price
point.
Woodhaven is also able to generate ancillary income and right-size
production by selling furniture to third parties, including large,
national retailers. During each of the years ended
December 31, 2022, 2021 and 2020, approximately 21%, 18%, and
16%, respectively, of total non-retail sales, which we define as
sales of new merchandise to our franchisees and to third-party
retailers, were generated by Woodhaven from sales to third-party
retailers.
Lease Renewal
We continue to emphasize renewals-related compliance training,
monitoring, and improvement initiatives, to ensure compliance with
federal and state laws and regulations and our internal policies.
One of the factors in the success of our operations is timely
management of lease renewal payments, which are monitored by
general managers and team members and our centralized Customer
Retention team members. Customers who fail to make lease renewal
payments are contacted within a few days after their renewal date
to discuss arrangement for future payments in order to keep their
agreements active. When we have been unable to reach the customer
by telephone, we may visit those customers at their residences to
encourage them to keep their agreement active or potentially return
the lease merchandise. Careful attention to managing lease renewal
payments is particularly important in LTO operations, where the
customer has the option to cancel the agreement at the conclusion
of each periodic payment term by returning the product covered by
the agreement, and each contractually due payment is considered a
renewal of the agreement. Approximately 89% and 87% of the payments
that we collect are via payment card options such as debit and
credit cards for our Aaron's Business and BrandsMart customers,
respectively, which allows our store team members to be more
productive and increase operational efficiencies. At the Aaron's
Business, we continue to encourage customers to take advantage of
the convenience of enrolling in our automatic payment program, and
approximately 53% of our customer lease agreements are enrolled for
automatic payments as of December 31, 2022.
The provision for lease merchandise write-offs as a percentage of
consolidated lease revenues was 6.4%, 4.2% and 4.2% in 2022, 2021
and 2020, respectively.
Customer Success
We believe our strong focus on customer satisfaction generates
repeat business and long-lasting relationships with our customers
and a high likelihood that our customers will recommend the Aaron's
and BrandsMart brands to friends and family. Our strong culture of
customer service begins with our team members and requires that we
develop skilled, empathetic team members who value our customers
and who possess and project a genuine desire to understand and
serve our customers’ needs. To meet this requirement, we maintain
and continuously enhance a comprehensive team member development
program for both new and tenured team members. This development
program and our commitment to diversity and inclusion is designed
to enable our team members to provide a friendly and welcoming
environment for our customers as well as a compliant, consistent,
and helpful customer service experience. Further details can be
found within the "Human Capital Management" section
below.
At the Aaron's Business our customers receive multiple
complimentary service benefits. These benefits vary according to
applicable state law but generally include early purchase options,
free delivery and set-up, free relocation of product to a new
address within a specified geographic area, reinstatement options,
product repair or replacement, access to digital tools to manage
their account, and other discounts and benefits. Unlike traditional
transactional retail sales, we have the unique opportunity over the
span of the LTO agreement to build a closer relationship with our
customers, often celebrating, assisting, and supporting them
through significant moments in their lives. During the year ended
December 31, 2022, approximately 64% of the new lease
agreements we entered into were with repeat customers. Customers
who begin agreements on-line also have the support and service of a
local store throughout the duration of the agreement.
Our Aaron's branded store-based operations also offer customers the
option to obtain a membership in the Aaron’s Club Program (the
"Club Program"). The benefits to customers of the Club Program are
separated into three general categories: (a) lease protection
benefits; (b) health & wellness discounts; and (c) dining,
shopping, and consumer savings. Club Program enrollment is optional
and may be canceled by the member at any time. The lease protection
benefits may provide Club Program members with lease payment
waivers for up to four months or a maximum of $1,000 on active
customer lease agreements if the customer becomes unemployed or
ill; replacement of the product if the product is stolen or damaged
by an act of God; waiver of remaining lease payments on lease
agreements where any member named on the lease agreement dies;
and/or product repair or replacement for an extended period after
the customer takes ownership. Club Program benefits vary by
state.
At BrandsMart, our customers receive a number of complimentary
service benefits, including a 30-day price guarantee on most items
and the ability to return or exchange eligible products within the
specified return period. Customers also have access to sign-up for
exclusive member benefits, which include alert notifications on
sales and promotions and special financing offers. BrandsMart also
offers our customers other benefits for additional costs, including
delivery, installation and a product protection plan that can be
purchased at the point of sale that provides extended warranty
coverage on eligible product purchases. If a product under warranty
needs repair, BrandsMart's service team will repair the product or
work directly with the manufacturer to replace it. BrandsMart also
offers repair and servicing of products that are not covered under
warranty for a low cost.
E-commerce and Store-based Operation's Distribution
Channels
At the Aaron's Business, e-commerce and store businesses utilize
our 15 fulfillment centers to control merchandise and offer our
customers a wide product assortment. These centers average
approximately 124,000 square feet, giving us approximately
1,860,000 square feet of logistics capacity outside of our network
of Aaron's stores. Our BrandsMart e-commerce and store operations
utilize two distribution centers for its Florida and Georgia store
operations, which provide BrandsMart with approximately 900,000
square feet of logistics capacity outside of the BrandsMart U.S.A.
stores.
We believe that our network of fulfillment centers provides a
strategic advantage over our competitors. Our distribution system
allows us to deliver merchandise promptly to our stores to quickly
meet customer demand and effectively manage inventory levels. Most
of our contiguous U.S. stores are within a 250-mile radius of a
fulfillment center, facilitating timely shipment of products to the
stores and fast delivery of orders to customers.
We realize freight savings and inventory productivity through
centralized distribution of merchandise by using fulfillment
centers. We use various contract carriers to make deliveries weekly
to our stores nationwide. A fleet of approximately 2,100
store-based delivery trucks provide industry leading heavy goods
last mile delivery and reverse logistics for returned products and
the servicing of products.
Human Capital Management
We believe in being an inclusive workplace for all of our team
members and are committed to having a diverse workforce that is
representative of the customers that choose to shop with us
in-store or online and the communities in which we operate our
businesses. We believe that a variety of perspectives enriches our
culture, leads to innovative solutions for our business, enables us
to better meet the needs of a diverse customer base, and reflects
the communities we serve. Team members are encouraged and supported
to create value and drive professional and personal growth, and we
are committed to respecting each other in all
interactions.
On December 31, 2022, we employed 10,060 full-time and part
time team members, the majority of which were full-time team
members. Approximately 7,262 of our team members were Aaron's
store, fulfillment center, service center or divisional/regional
staff; 1,427 of our team members were BrandsMart store and
warehouse staff; 369 of our team members were Woodhaven staff; and
1,002 of our team members were store support center staff
supporting Aaron’s, BrandsMart, and Woodhaven. None of our team
members are covered by a collective bargaining agreement, and we
believe that our relations with team members are good, driven by
our commitment to listen, learn, and continually
improve.
Diversity and Inclusivity
Our aim is to develop inclusive leaders and an inclusive culture,
while also recruiting, developing, mentoring, training, and
retaining a diverse workforce, including a diverse group of
management-level team members. The information in the tables below
summarizes our gender, ethnicity and race diversity, and age
metrics as of December 31, 2022 for our total workforce and
management (which we define as management level employees and
above).
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Year Ended December 31, 2022 |
|
Male |
|
Female |
|
Undisclosed |
Total Workforce |
66.4 |
% |
|
32.4 |
% |
|
1.2 |
% |
Management |
71.2 |
% |
|
28.7 |
% |
|
0.1 |
% |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Year Ended December 31, 2022 |
|
Hispanic or Latino |
White |
Black or African American |
Native Hawaiian or Pacific Islander |
|
Asian |
|
American Indian or Alaskan Native |
Two or More Races |
Undisclosed |
Total Workforce |
19.6 |
% |
34.0 |
% |
28.1 |
% |
0.3 |
% |
|
0.9 |
% |
|
0.8 |
% |
2.1 |
% |
14.2 |
% |
Management |
14.5 |
% |
46.0 |
% |
17.2 |
% |
0.3 |
% |
|
1.1 |
% |
|
0.6 |
% |
1.3 |
% |
19.0 |
% |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Year Ended December 31, 2022 |
|
Baby Boomer1
|
Gen-X2
|
Millennial3
|
Post Millennial/Gen-Z4
|
Total Workforce |
8.5 |
% |
28.1 |
% |
45.8 |
% |
17.6 |
% |
Management |
9.6 |
% |
49.4 |
% |
39.2 |
% |
1.8 |
% |
1
Born between 1946 – 1964 (i.e., Baby Boomer)
2
Born between 1965 – 1980 (i.e., Gen X)
3
Born between 1981 – 1996 (i.e., Millennial)
4
Born in 1997 or later (i.e., Post Millennial/Gen Z)
As noted in our Code of Conduct, we maintain an inclusive work
environment where differences are valued and respected. We make
employment decisions based on merit, and we prohibit any form of
discrimination or conduct based on race, color, sex, sexual
orientation, gender identity, gender expression, national origin,
age, religion, disability, pregnancy, veteran status, military
duty, genetic information, or any other factor protected by
applicable law.
Fostering a diverse and inclusive environment and creating a true
sense of belonging are among our top priorities. Our vision starts
with our belief that we are stronger together. We believe our best
future is one we build together. We embrace diverse backgrounds,
experiences, and perspectives. We are passionate about creating a
community where everyone is valued and has opportunities to thrive.
To support these efforts, we are dedicated to building diversity,
inclusion, and belonging into all aspects of our operations and
company culture.
Our diversity and inclusion initiatives for the Aaron's Business
include the following, and we look forward to extending many of
these initiatives to our recently acquired BrandsMart segment in
2023 and beyond:
•Delivering
on our Diversity and Inclusion vision, designed with the support
and guidance of a strategic consulting firm, through our Diversity
and Inclusion strategic priorities that include:
◦Developing,
retaining, and attracting team members from diverse
backgrounds;
◦Fostering
a supportive environment that builds trust and makes team members
feel comfortable;
◦Actively
listening to the voice of team members to champion the best ideas;
and
◦Enhancing
communication channels to facilitate collaboration and promote
transparency;
•Responding
to Aaron's Business team member sentiments regarding Diversity and
Inclusion gathered through an all-employee voluntary and anonymous
survey, available to more than 9,000 Aaron's Business team members,
one-on-one interviews and focus groups, and leadership culture
sessions to inform future Diversity and Inclusion planning and
programming, which resulted in actions that included, but were not
limited to, adding two new Employee Business Resource Groups
("EBRGs") in 2022 with the creation of Aaron’s Veterans and Allies
and Aaron’s Disability Education Collective;
•Successfully
filling our newly created Diversity and Inclusion role focused on
advancing the Company's Diversity and Inclusion vision and
strategic priorities;
•Providing
our full-time Aaron’s Business team members with a floating holiday
that provides one additional day of leave time to celebrate a day
that is special to them;
•Connecting
an incentive compensation goal in the Aaron's Annual Incentive Plan
(AIP) to the completion of two or more hours of curated Diversity
and Inclusion related content by each eligible team member through
our third-party learning content platform, resulting in more than
785 hours of Diversity and Inclusion content consumed by this AIP
eligible population;
•Providing
in-person unconscious bias training through a Diversity and
Inclusion expert to all Aaron's Business Vice Presidents and above
and incorporating this training as a component of the executive
incentive compensation plan;
•Providing
access to unconscious bias training for all people leaders across
the Aaron's Business through an e-learning platform;
•Providing
executive sponsorship, monetary, and other support to each of the
Aaron's Business EBRGs, each of which allow a safe space for
traditionally underrepresented team members and their allies to
connect and discuss experiences, provide educational and
motivational events, enable mentorship opportunities for team
members, provide professional development opportunities, and
support the Company’s objectives related to developing team members
and creating diversity awareness. Our active EBRGs
include:
•Aaron's
Women's Leadership Network (AWLN), whose mission is to connect team
members who want to attract, develop, and advance talented women
leaders at Aaron’s;
•Aaron's
Black Leadership Exchange
(ABLE), whose mission is to exchange information and ideas that
create a path for personal and professional development of Black
team members while strengthening our connection with our customers
and community;
•Aaron's
Pride Alliance
(PRIDE), whose mission is to increase awareness, inclusion and
wellbeing of lesbian, gay, bisexual, transgender, and questioning
team members at Aaron’s, and to provide resources for community
members and allies;
•Inspiring
Growth and Unity at Aaron's for Latinos/Hispanics (IGUAL), whose
mission is to create a foundation that empowers Latinos at Aaron’s
by advocating for the betterment of the Latino community, both
internally and externally, with various areas of focus such as
business transformation, engagement, growth and leadership
development within the organization;
•Aaron's
Veterans and Allies (AVA), whose mission is to connect veterans and
allies within Aaron’s for the purpose of providing support and
education, engaging the communities we serve, and fostering
personal and professional development through mentorships and
access to resources; and
•Aaron's
Disability Education Collective (ADEC), whose mission is to connect
disabled team members and their allies within Aaron’s to provide
support, education, and tools for interactions with the disabled
community, engage with the communities we serve to support and
advocate for the disabled community, and support disabled team
members with both personal and professional growth
opportunities;
•Engaging
the Aaron's Business Diversity and Inclusion Council, which
includes leaders from multiple functional areas and executive
leadership, to provide management with support and oversight to our
EBRGs;
•Celebrating
cultural events for our Aaron's Business team members led by our
EBRGs, including, but not limited to, Black History Month, Women's
History Month, National Hispanic Heritage Month, Pride Month, Día
de los Muertos, Juneteenth, International Day of Tolerance,
International Women's Day, Martin Luther King, Jr. Day, Veteran's
Day, National Disability Independence Day, BIPOC Mental Health
Awareness Month, Family and Caregivers Month, and National Crown
Day;
•Providing
more inclusive ways for Aaron's Business team members to
self-identify from a gender identity perspective;
•Utilizing
diversity job boards to advertise job opportunities within the
Aaron's Business;
•Participating
in the Metro Atlanta Chamber's ATL Action for Racial Equity;
and
•Conducting
a talent review process designed to utilize a multi-factor approach
to understand the talents of our Aaron's Business field leadership
team members and their potential to become future Company
leaders.
Development and Career Opportunities
We believe in attracting top talent with a competitive wage and
benefits offering and retaining them by providing an environment
where team members can see that their career has a clear path of
growth. To help facilitate that growth, we provide tools, resources
and programs that adapt and grow with our team members. Our efforts
include:
•Providing
all Aaron’s Business store support center team members and all
Aaron's Business management access to a library of more than 16,000
third-party courses enabling the development of new skills that
contribute to career growth and development. Team members consumed
more than 5,300 hours of learning via this third-party platform in
2022. In addition, this learning content is scanned and reviewed
internally, leading to targeted library content that focuses on
topics and content areas determined to be of greatest relevance and
importance to the organization;
•Delivering
an in-house designed continuous learning program to avail Aaron's
store team members a career path with the destination of their
choosing while using custom learning solutions designed to add and
confirm both competencies and proficiencies throughout all levels
of their career. The learning takes a blended approach involving
formal courses, self-directed learning, and on-the-job
applications. In addition, the curriculum features internal experts
educating and coaching others;
•Coordinating
and deploying training to our management-level team members in
2022, including compliance, ethics and leadership
training;
•Providing
team members with recurring training on critical issues such as
safety and security, compliance, ethics and integrity, and
information security;
•Gathering
engagement feedback from our team members on a regular basis and
responding to that feedback in a variety of ways including
personal, one-on-one interactions, team meetings, leadership
communications, and town hall meetings with team members, led by
senior executives;
•Offering
health, dental, and vision benefits for all eligible team members,
including our eligible hourly store-based, fulfillment center,
manufacturing, and call-center team members;
•Matching
team members’ 401(k) plan contributions of up to 5% of eligible pay
after one year of service;
•Providing
paid time off (including volunteer activities in the community for
eligible team members);
•Providing
employee discounts for merchandise purchased;
•Providing
confidential counseling for Aaron's Business team members through
our Employee Assistance Program ("EAP");
•Providing
a comprehensive suite of wellbeing offerings, including unlimited
health coaching sessions, unlimited financial coaching sessions
with a certified financial planner, and emotional support through
our EAP counseling sessions and unlimited behavioral health
coaching sessions via text, at no cost to our Aaron's Business team
members;
•Providing
paid parental leave to eligible Aaron's Business team members –
maternity, paternity and adoption;
•Offering
a tuition reimbursement program that provides eligible Aaron’s
Business team members up to $3,000 per year (increased from $1,500
in prior years) for courses related to current or future roles at
the Company; and
•Offering
an employee stock purchase program for eligible Aaron's Business
team members with a lookback and discount.
We strive to help team members maintain job stability so they are
encouraged to stay with the Company and positioned to grow their
skills and knowledge on the job. To reduce team member turnover, we
engage in surveys with team members, conduct stay interviews to
help identify any issues before they cause a team member to leave
the Company, and review exit interview data, hotline calls and root
cause analysis to help deter turnover.
Compliance Management Program
As a company with a formal Compliance Management Program, we
maintain a robust program with oversight of policy and procedures,
training, third party oversight, issues management, and monitoring
and testing. The Compliance Management Program fosters
collaboration between line of business owners to create a culture
of compliance by assisting the business owners with establishing
and maintaining current policies and procedures that align with the
Company’s goals, strategy, and business objectives, including
adherence to applicable laws and regulations.
We are committed to compliance with all applicable federal, state,
provincial and local laws and regulations and conduct ongoing
monitoring for new laws or regulations that impact our industry,
business, or operational risk. We have mechanisms in place for
consumers to submit complaints or feedback.
Compliance training is completed for new hires during onboarding
and supplemented with annual and periodic refresher training
thereafter to reinforce core compliance principles. Our compliance
training is customized to our risk profile, business strategy and
operations. Training of the Board, management and other team
members is essential. Our training is comprehensive and
specifically tailored to the particular responsibilities of the
team members receiving it.
Under our Compliance Management Program, we are making ongoing
improvements to our compliance-related policies and procedures,
training, third party oversight, issues management, and testing and
monitoring programs. This program is overseen by the Audit
Committee as well as our management-level Compliance
Committee.
Health and Safety of Team Members and Customers
Aaron's takes the safety of our team members and our customers
seriously. Aaron's policies and training programs support our
health and safety practices. Throughout the year, team members
complete safety and compliance training relevant to their role.
Completion of required safety and compliance training is closely
managed to ensure that team members have the required skills and
knowledge to perform safely and ethically. The following summarizes
the Aaron's Business Health & Safety Program:
•Dedicated
health & safety team providing program oversight and continued
maturation efforts;
•Required
annual and new hire formal safety training curriculum;
•Environmental,
Health & Safety Audit Program for our fulfillment centers,
service centers and manufacturing operations;
•Three
lines of defense for safety auditing and checklist at Company
operated retail stores;
•Driver
qualification program;
•Continued
investment in equipment and technology to provide our team members
with the safest experience;
•Reporting
on safety Key Performance Indicators to field and senior management
regularly; and
•Oversight
and governance by our Safety Committee made up of key executives
and other members of management.
Our business has been, and may in the future be, impacted by
COVID-19 or any related pandemic or health crisis. We continually
evaluate our existing COVID-19 prevention controls and the need for
different or additional controls, and conduct periodic inspections
at our stores to identify unhealthy conditions, work practices, and
work procedures related to COVID-19 to help ensure compliance with
our COVID-19 policies and procedures.
Labor Practices and Human Rights
All of our team members earn more than the federal minimum wage.
The average hourly wage of a full-time hourly operations employee
in our Company-operated stores, fulfillment and service centers,
and divisional support staff, as of December 31, 2022, is $15.65,
with a meaningful portion of those team members earning an average
hourly wage of $16.50 or more. The average total compensation and
benefits for a full-time hourly operations employee in our
Company-operated stores, fulfillment -and service centers, and
divisional support staff is approximately $35,000 including wages,
bonuses and benefits, such as paid time off.
Also, more than 97% of our Company-operated stores, fulfillment and
service center, and divisional support staff team members are
eligible to earn an incentive payment which allows us to
meaningfully reward our high performing team members.
In addition to team member surveys and the analysis of exit
interview data to deter turnover and support our team members in
their job stability and growth, we maintain a Team Member Hotline,
available 24 hours a day, through which team members may report
(including anonymous reporting, if desired by the team member)
concerns via phone or via an online portal. All reported matters
are taken seriously and routed to the appropriate departments
(i.e., Human Resources, Compliance, or Legal) for review,
investigation, and closure after appropriate resolution. The 2022
annualized voluntary turnover rate in all corporate, stores,
fulfillment centers and warehouse operations was 74%, and the 2022
annualized involuntary turnover rate in all corporate stores,
fulfillment centers and warehouse operations was 33%.
The Company respects the rights of workers who offer services and
create the products that we purchase from our suppliers.
We communicate our expectations to provide us with safe,
energy-efficient, high-quality products, and we hold our suppliers
to a high standard because we strive to be an example of good human
rights and labor practices throughout our business activities. We
take care in the selection of our suppliers, and Aaron's also
communicates its expectations on social conditions, worker safety
and integrity in the workplace, and compliance with applicable laws
through Aaron's Supplier Code of Conduct.
The Supplier Code of Conduct outlines Aaron's expectations with
respect to hiring practices, forced labor, child labor,
discrimination, and other labor rights.
Aaron's suppliers must comply with the Supplier Code of Conduct,
conduct their business with a high level of integrity, and maintain
accurate records to demonstrate that compliance. Specifically,
Aaron's requires its suppliers, in accordance with applicable laws,
to meet the following standards per the Supplier Code of Conduct
and standard terms and conditions:
•Treat
all workers with dignity and respect;
•Provide
a safe, healthy, and clean work environment;
•Provide
safe and healthy housing if supplier provides residential housing
for its team members;
•Provide
a discrimination, harassment, and punishment free
environment;
•Pay
workers at least the minimum wage and benefits
required;
•Follow
minimum working hour restrictions;
•Prohibit
child labor, forced labor and human trafficking; and
•Comply
with applicable laws (including any changes from time to
time).
One of Aaron's largest suppliers is our own Woodhaven Furniture
Industries manufacturing division, which supplies a significant
portion of the upholstered furniture we lease or sell in Aaron's
stores. All of Woodhaven's operations are based in the U.S.,
creating U.S. jobs, and all of the products manufactured are made
in the U.S.
In December 2022, the Company adopted a Human Rights Policy that
affirms our commitment to operating our business in a manner that
recognizes the importance of human rights both locally and abroad.
As such, the Company believes in upholding fundamental human rights
and operating in compliance with human rights laws. The Company
does not use or condone the use of slave labor or human
trafficking. The Company also believes that team members should be
treated fairly and with dignity by providing a work environment
that is free from conduct that can be considered harassing,
discriminatory, intimidating and/or disruptive, including sexual
harassment. The Company does not tolerate harassment or
discrimination and is committed to a workplace that fosters respect
and dignity for all.
From time to time, we are party to legal proceedings arising in the
ordinary course of business, including those alleging employment
discrimination or violations of wage-and-hour laws. During 2022,
the total amount we paid to resolve proceedings alleging employment
claims was immaterial to our earnings. In our efforts to have all
team members comply with applicable employment-related laws, to
drive positive workplace conduct, to strive to foster a fair and
equitable workplace, and to reduce the number of employment
discrimination claims brought against us, we provide a variety of
resources, including diversity, non-discrimination and
anti-harassment training as part of the Company’s mandatory
compliance training, for all eligible Aaron's Business team
members, including team members in our call centers, fulfillment
and service centers, store support center, and stores. We also have
a team member hotline accessible to our team members via phone or
the internet so that any concerns can be investigated promptly and
thoroughly.
Working Capital
Our LTO model results in us remaining the owner of merchandise on
lease until the customer obtains ownership of the item; therefore,
our most significant working capital asset is lease merchandise
currently on lease. Our store-based and e-commerce LTO and retail
operations also require us to maintain significant levels of retail
and lease merchandise inventories available for lease and retail
purchase to provide the service levels demanded by our customers
and to ensure timely delivery of our products. Consistent and
dependable sources of liquidity are required to maintain such
merchandise levels. We believe our cash on hand, operating cash
flows, and availability under our credit agreement is adequate to
meet our normal liquidity requirements.
Raw Materials
The principal raw materials we use in furniture manufacturing at
Woodhaven are fabric, foam, fiber, wire-innerspring assemblies,
plywood, oriented strand board and hardwood. All of these materials
are purchased in the open market from unaffiliated sources. We have
a diverse base of suppliers; therefore, we are not dependent on any
single supplier. The sourcing of raw materials from our suppliers
is not overly dependent on any particular country. While we have
not had any material interruptions in our manufacturing operations
due to the COVID-19 pandemic-related shortages and current
macroeconomic
conditions impacting the pricing and availability of raw materials,
there can be no assurances that disruptions to our supply of raw
materials will not become more significant, or that the costs of
those raw materials will not increase significantly, going forward
due to inflation and the adverse impacts of the
pandemic.
Seasonality
Our revenue mix for the Aaron's Business is moderately seasonal.
The first quarter of each year generally has higher lease renewal
rates and corresponding lease revenues than any other quarter. Our
customers will also more frequently exercise the early purchase
option on their existing lease agreements or purchase merchandise
during the first quarter of the year. We believe that each is
primarily due to the receipt by our customers in the first quarter
of federal and state income tax refunds. In addition, lease
portfolio size typically increases gradually in the fourth quarter
as a result of the holiday season. We expect these trends to
continue in future periods.
Due to the seasonality of our business and the extent of the impact
of additional government stimulus, and/or enhanced unemployment
benefits to our customers in response to the economic impacts of
the COVID-19 pandemic, results for any quarter or period are not
necessarily indicative of the results that may be achieved for a
full fiscal year.
Discussion regarding seasonality trends for BrandsMart will be
included when prior year comparable periods are included in the
financial results.
Competition
We operate in a highly competitive market with competition from
national, regional and local operators of direct-to-consumer LTO
stores and websites, virtual LTO companies, traditional and
e-commerce retailers (including many that offer layaway programs,
point of sale financing, and title or installment lending),
traditional and on-line sellers of used merchandise, and various
types of consumer finance companies that may enable our customers
to shop at traditional or on-line retailers, as well as with rental
stores that do not offer their customers a purchase option. We also
compete with retail stores for customers desiring to purchase
merchandise for cash or on credit. Competition is based primarily
on product selection and availability, customer service, payment
amounts, store location and terms, as well as total cost of
merchandise ownership, the number and frequency of payments in
lease ownership plans, and other factors.
The Lease-to-Own Business Model
The LTO model offers customers an attractive alternative to
traditional methods of purchasing furniture, appliances,
electronics, computers and a variety of other products and
accessories. In a standard LTO transaction, the customer has the
option to acquire ownership of merchandise through a renewable LTO
plan, usually 12 to 24 months, typically by making weekly,
semi-monthly, or monthly lease renewal payments. The customer also
has the option to cancel the agreement at any time without penalty
by returning the merchandise to the lessor and only making payments
required for the accrued lease period. If the customer renews the
lease for each periodic renewal period through the completion of
the lease ownership plan, they then obtain ownership of the item.
In addition, LTO transactions typically include early ownership
options, free delivery and in-home set-up of the merchandise, free
repairs for defective merchandise, and other benefits.
An LTO agreement provides flexibility, affordable payments, and no
long-term commitment, and is available to all customers who are
approved, including those who are credit challenged. Other
consumers who find the LTO model appealing are those who have a
temporary need for merchandise, those who want to try a product at
home before committing to the full cost of ownership, and those
who, despite access to credit, do not wish to incur additional
debt. We believe the LTO value proposition results in high customer
loyalty and repeat purchase behavior, which reduces customer
acquisition costs and improves customer lifetime
value.
LTO businesses benefit from relatively stable, renewable lease
revenues and predictable cash flows provided by pools of lease
agreements originated in prior periods. Our renewable lease revenue
streams help insulate the business in times of macro-economic
disruption and reduce reliance on current period sales and customer
traffic for cash flows as compared to other retailing models.
During the year ended December 31, 2022, approximately 68% of
the Company's total revenue was generated from recurring revenue
streams related to our contracted lease payments.
Our Market Opportunity
Our Aaron's Business core customer base is principally comprised of
overlooked and underserved consumers in the U.S. and Canada with
limited access to traditional credit sources. According to Fair
Isaacs Corporation, more than 100 million people in the U.S. either
have no credit score or have a score below 650. Historically,
during economic downturns, our customer base expands due to
tightened credit underwriting by banks and credit card issuers, as
well as employment-related factors which may impact customers’
ability to otherwise purchase products from traditional retailers
using cash or traditional financing sources. We have Aaron's stores
strategically located in over 650 markets across the U.S. and
Canada and are within five miles of 42.9% of U.S. households. Our
stores are designed and merchandised to appeal to customers across
different types of markets, including urban, suburban, and rural
markets.
BrandsMart U.S.A. is the low-price leader and retailer of choice
for consumers looking to purchase appliances, consumer electronics,
and other household goods in the key markets we serve, primarily
south Florida and Georgia. We believe our competitive position in
both price and selection is a meaningful differentiator in
attracting new and repeat customers from across the income and
credit spectrum.
Government Regulation
Our LTO operations are extensively regulated by and subject to the
requirements of various federal, state, provincial, and local laws
and regulations, and are subject to oversight by various government
agencies. In general, such laws regulate applications for leases,
pricing, late charges and other fees, lease disclosures, the
content of advertising materials, and certain lease renewal and
collection procedures.
Violations of certain provisions of these laws may result in
material penalties. We are unable to predict the nature or effect
on our operations or earnings of unknown future legislation,
regulations and judicial decisions or future interpretations of
existing and future legislation or regulations relating to our
operations, and there can be no assurance that future laws,
decisions or interpretations will not have a material adverse
effect on our business, results of operations or financial
condition.
At the present time, no federal law specifically regulates the LTO
transaction. Federal legislation to regulate the transaction has
been proposed from time to time. In addition, certain elements of
the business including matters such as renewal activity, marketing
disclosures to customers and customer contact may be subject to
federal laws, regulation, and/or oversight by federal
regulators.
There has been increased legislative and regulatory attention in
the U.S., at both the federal and state levels, on financial
services products offered to near-prime and subprime consumers in
general, which may result in an increase in legislative regulatory
efforts directed at the LTO industry. We cannot predict whether any
such legislation or regulations will be enacted and what the impact
would be on us.
Additional regulations at both the state and federal level are
under consideration, as the attention placed on financial services
products and consumer debt transactions, including consumer debt
collection practices, has grown significantly. For instance,
certain changes have been proposed to federal bankruptcy law that
may result in a change to the treatment of an LTO transaction to
one where the lessor is treated as an unsecured creditor for
bankruptcy purposes. If enacted, such treatment would likely impact
our ability to obtain payment or a return of our merchandise for
customers who file bankruptcy.
We believe we are in material compliance with all applicable laws
and regulations. Although we are unable to predict the results of
any regulatory initiatives, we do not believe that existing and
currently proposed regulations will have a material adverse impact
on our business, results of operations or financial
condition.
Federal regulatory authorities are increasingly focused on the
subprime financial and credit-restricted marketplace within which
much of our LTO customer base obtains products and services. Any of
these agencies may propose and adopt new regulations, or interpret
existing regulations, in a manner that could result in significant
adverse changes in the regulatory landscape for businesses such as
ours. In addition, with increasing frequency, federal and state
regulators are holding businesses like ours to higher standards of
training, monitoring and compliance.
From time to time, federal regulatory agencies and state attorneys
general have directed investigations or regulatory initiatives
toward the LTO industry, or toward certain companies within the
industry.
In addition to federal regulatory oversight, currently, nearly
every state and most provinces in Canada specifically regulate LTO
transactions via state or provincial statutes, including states and
provinces in which we currently operate our stores. Most LTO laws
require LTO companies to disclose to their customers the total
number of payments, the amount and timing of each
payment, the total amount of all payments to acquire ownership of
any item, any other charges that may be imposed and miscellaneous
other items. The more restrictive state LTO laws may limit the
retail price for an item, the total amount that a customer may be
charged for an item, or regulate the "cost-of-rental" amount that
LTO companies may charge on LTO transactions, generally defining
"cost-of-rental" as the amount paid for lease ownership in excess
of the "retail" price of the goods. Our long-established policy in
all states is to disclose the terms of our LTO transactions as a
matter of good business ethics and customer service. We believe we
are in material compliance with the various state LTO
laws.
Available Information
We make available free of charge on our Internet website our Annual
Report on Form 10-K, Quarterly Reports on Form 10-Q,
Current Reports on Form 8-K and amendments to those reports
and the Proxy Statement for our Annual Meeting of Shareholders. Our
Internet address is
www.aarons.com.
ITEM 1A. RISK FACTORS
The Company’s business is subject to certain risks and
uncertainties. Any of the following risk factors to one or more of
our business segments could cause our actual results to differ
materially from historical or anticipated results. These risks and
uncertainties are not the only ones we face, but represent the
risks that we believe are material. There may be additional risks
that we currently consider not to be material or of which we are
not currently aware, and any of these risks could cause our actual
results to differ materially from historical or anticipated
results.
Summary of Risk Factors
Risks Related to Our Business
•Federal
and state regulatory authorities are increasingly focused on our
industry, and in addition to being subject to various existing
federal, state and provincial laws and regulations, we may be
subject to new or additional federal, state and provincial laws and
regulations (or changes in interpretations of existing laws and
regulations) that could expose us to government investigations,
pricing restrictions, fines, penalties or other government-required
payments by us, significant additional costs or compliance-related
burdens that could force us to change our business practices in a
manner that may have a material adverse effect on our business,
results of operations or financial condition.
•From
time to time we are subject to regulatory and legal proceedings
which seek material damages or seek to place significant
restrictions on our business operations. These proceedings may be
negatively perceived by the public and materially and adversely
affect our business, liquidity and capital resources.
•Certain
judicial or regulatory decisions may restrict or eliminate the
enforceability of certain types of contractual provisions, such as
mandatory arbitration clauses and class action waivers, designed to
limit costly litigation, as a dispute resolution method, which
could have a material adverse effect on our business.
•Product
safety and quality control issues, including product recalls, could
harm our reputation, divert resources, reduce sales and increase
costs.
•The
current inflationary environment could adversely impact our
business through increased costs to attract and retain talent,
increased raw materials costs, increased logistical costs to get
product from suppliers to customer’s homes and the acceleration of
prices beyond the norm resulting in lower lease
volumes.
•We
depend on hiring an adequate number of hourly team members to run
our business and are subject to government laws and regulations
concerning these and our other team members, including wage and
hour regulations. Our inability to recruit, select, train and
retain qualified team members or violations by us of employment or
wage and hour laws or regulations could have a material adverse
effect on our business, results of operations or financial
condition.
•The
loss of the services of our key executives, or our inability to
attract, develop and retain key talent could have a material
adverse effect on our business and operations.
•If
we do not maintain the privacy and security of customer, employee
or other confidential information, due to cybersecurity-related
"hacking" attacks, intrusions into our systems by unauthorized
parties or otherwise, we could incur significant costs, litigation,
regulatory enforcement actions and damage to our reputation, any
one of which could have a material adverse effect on our business,
results of operations or financial condition.
•If
our IT systems are impaired, our business could be interrupted, our
reputation could be harmed and we may experience lost revenues and
increased costs and expenses, any of which could have a material
adverse impact on our business, results of operations and financial
condition.
Risks Related to the BrandsMart U.S.A. Acquisition
•The
BrandsMart U.S.A. acquisition may create risks and uncertainties
which could materially and adversely affect our business and
results of operations.
•We
may be unable to realize the anticipated synergies from the
BrandsMart U.S.A. acquisition or may incur additional and/or
unexpected costs in order to realize them.
Risks Related to Operations and Strategy
•We
face many challenges which could have a material adverse effect on
our overall results of operations, including the commoditization of
certain product categories, increasing competition from a growing
variety of sources, a decentralized, high-fixed-cost operating
model, adverse consequences to our supply chain function from
decreased procurement volumes and from the COVID-19 pandemic, and
lower lease volumes, and thus, less recurring revenues written into
our customer lease portfolio.
•We
are implementing a new strategic plan within our business designed
to strengthen and grow our business and generate capital for
investment by growing revenue, further reducing costs and
strengthening operating margins, and there is no guarantee that it
will be successful.
•Our
growth strategies may be unsuccessful if we are unable to identify
and complete future acquisitions and successfully integrate
acquired businesses or assets.
•We
could lose our access to third-party data sources, including, for
example, those sources that provide us with data that we use as
inputs into our centralized decisioning tools, which could cause us
competitive harm and have a material adverse effect on our
business, results of operations or financial
condition.
•We
must successfully order and manage our inventory to reflect
customer demand and anticipate changing consumer preferences and
buying trends or our revenue and profitability will be adversely
affected.
•Our
competitors could impede our ability to attract new customers, or
cause current customers to cease doing business with us, which
could have a material adverse effect on our business, results of
operations or financial condition.
•Given
the nature of the COVID-19 pandemic, including the significant job
losses caused by the pandemic, and uncertainty regarding how many
unemployed workers will return to their jobs, and when they may do
so, our proprietary algorithms and customer lease decisioning tools
used to approve customers could no longer be indicative of our
customers’ ability to perform under their lease agreements with
us.
•Our
proprietary algorithms and customer lease decisioning tools used to
approve customers could no longer be indicative of our customers’
ability to perform under their lease agreements with us, even after
the COVID-19 pandemic subsides.
•Our
business and operations are subject to risks related to climate
change.
•The
COVID-19 pandemic and its continuing impacts may have a material
adverse effect on our business, results of operations, financial
condition, liquidity and/or cash flow in the future.
Risk Related to the LTO Industry
•The
transactions offered to consumers by our businesses may be
negatively characterized by consumer advocacy groups, the media and
certain federal, state, provincial, and local government officials,
and if those negative characterizations become increasingly
accepted by consumers, demand for our services and the transactions
we offer could decrease and our business, results of operations or
financial condition could be materially and adversely
affected.
Risks Related to our Franchisees
•We
may engage in, or be subject to, litigation with our
franchisees.
•Operational
compliance and other failures by our franchisees may adversely
impact us.
•We
are subject to laws that regulate franchisor-franchisee
relationships. Our ability to enforce our rights against our
franchisees may be adversely affected by these laws, which could
impair our growth strategy and cause our franchise revenues to
decline.
•Changes
to current law with respect to the assignment of liabilities in the
franchise business model could materially and adversely affect our
profitability.
General Risks
•The
success of our business is dependent on factors impacting consumer
spending that are not under our control, including general economic
conditions, and unfavorable economic conditions in the markets
where we operate could result in increases in lease merchandise
write-offs, among other things, which could materially and
adversely affect our financial performance.
•The
geographic concentration of our store locations may have an adverse
impact on our financial performance due to economic downturns and
severe weather events in regions where we have a high concentration
of stores.
•Our
current insurance program may expose us to unexpected costs,
including casualty and accident-related self-insured losses, and
negatively affect our financial performance.
•We
are subject to sales, income and other taxes, which can vary by
jurisdiction and be difficult and complex to calculate due to the
nature of our business. A failure to correctly calculate and pay
such taxes could result in substantial tax liabilities and a
material adverse effect on our results of operations.
•Employee
misconduct could harm us by subjecting us to monetary loss,
significant legal liability, regulatory scrutiny, and reputational
harm.
•We
have limited recent history of operating as an independent company,
and our historical financial information is not necessarily
representative of the results that we would have achieved as a
separate, publicly traded company and may not be a reliable
indicator of our future results.
Risks Related to Ownership of Our Common Stock
•Shareholders’
percentage of ownership in us may be diluted in the
future.
•We
cannot guarantee the timing, amount or payment of dividends on our
common stock.
•As
a public company, we are required to maintain effective internal
control over financial reporting in accordance with Section 404 of
the Sarbanes-Oxley Act and our failure to do so could materially
and adversely affect us.
•Our
amended and restated bylaws designate the Georgia State-wide
Business Court in the State of Georgia as the exclusive forum for
certain litigation, which may limit our shareholders’ ability to
choose a judicial forum for disputes with us.
•Certain
provisions in our articles of incorporation and bylaws, and of
Georgia law, may deter or delay an acquisition of us.
Risks Relating to Our Business
Legal and Regulatory Risks
Federal and state regulatory authorities are increasingly focused
on consumer-facing industries, including LTO and retail, and in
addition to being subject to various existing federal, state and
provincial laws and regulations, we may be subject to new or
additional federal, state and provincial laws and regulations (or
changes in interpretations of existing laws and regulations) that
could expose us to government investigations, pricing restrictions,
fines, penalties or other government-required payments by us,
significant additional costs or compliance-related burdens that
could force us to change our business practices in a manner that
may have a material adverse effect on our business, results of
operations or financial condition.
Federal regulatory authorities such as the Federal Trade Commission
(the "FTC") are increasingly focused on the subprime financial
marketplace in which the LTO industry operates, and any of these
federal agencies, as well as state regulatory authorities, may
propose and adopt new regulations, or interpret existing
regulations in a manner, that could result in significant adverse
changes in the regulatory landscape for businesses such as our
Aaron's and BrandsMart Leasing businesses that include LTO. In
addition, we believe federal and state regulators are increasingly
holding LTO businesses to higher standards of monitoring,
disclosure and reporting, regardless of whether new laws or
regulations governing the LTO industry have been adopted. We expect
this increased focus by federal and state regulatory authorities to
continue to intensify. Regulators and courts may apply laws or
regulations to our businesses in inconsistent or unpredictable ways
that may make compliance more difficult, expensive and uncertain.
This increased attention at the federal and state levels, as well
as the potential for scrutiny by certain municipal governments,
could increase our compliance costs significantly and materially
and adversely impact the manner in which we operate. For more
information, see "Business—Government Regulation."
Nearly every state, the District of Columbia, and most provinces in
Canada specifically regulate LTO transactions. Furthermore, certain
aspects of our business segments, such as the content of our
advertising and other disclosures to customers about our LTO
transactions, and our lease renewal and collection practices (as
well as those of third parties), the manner in which we contact our
customers, our customer lease decisioning process regarding whether
to lease merchandise to customers,
and any payment information we may decide to furnish to consumer
reporting agencies are subject to federal and state laws and
regulatory oversight.
In addition, the manner in which we process and store certain
customer, employee and other information are subject to federal and
state laws and regulatory oversight. For example, the California
Consumer Privacy Act of 2018 (the "CCPA"), which became effective
on January 1, 2020, has changed the manner in which our LTO and
retail transactions with California residents are regulated with
respect to the manner in which we collect, store and use consumer
data, which will result in increased regulatory oversight and
litigation risks and increase our compliance-related costs in
California. In addition, on November 3, 2020, California voters
approved a new privacy law, the California Privacy Rights Act
("CPRA"), which significantly modifies the CCPA, including by
expanding consumers’ rights with respect to certain personal
information and creating a new state agency to oversee
implementation and enforcement efforts. Many of the CPRA’s
provisions became effective on January 1, 2023. Moreover, other
states have adopted or may adopt privacy-related laws whose
restrictions and requirements differ from those of the CCPA and
CPRA, requiring us to design, implement and maintain different
types of state-based, privacy-related compliance controls and
programs simultaneously in multiple states, thereby further
increasing the complexity and cost of compliance.
Many of these laws and regulations are evolving, creating unclear
and inconsistent requirements across various jurisdictions, and
complying with them is difficult, expensive and uncertain.
Furthermore, legislative or regulatory proposals regarding our
industry, or interpretations of them, may subject us to "headline
risks" that could negatively impact our business in a particular
market or in general and, therefore, may adversely affect our share
price. New laws and regulations (or differing interpretations of
existing regulations), if adopted, could also adversely impact or
current operations and the regulatory landscape for businesses such
as ours.
We have incurred and will continue to incur substantial costs to
comply with federal, state and provincial laws and regulations. In
addition to compliance costs, we may continue to incur substantial
expenses to respond to federal, state and provincial government
investigations and enforcement actions, proposed fines and
penalties, criminal or civil sanctions, and private litigation,
including those arising out of our or our franchisees’ alleged
violations of existing laws and/or regulations.
Additionally, as we execute on our strategic plans, we may continue
to expand into complementary businesses that engage in retail,
financial, banking or lending services, or LTO or rent-to-rent
transactions involving products that we do not currently offer our
customers, all of which may be subject to a variety of statutes and
regulatory requirements in addition to those regulations currently
applicable to our legacy operations, which may impose significant
costs, limitations or prohibitions on the manner in which we
currently conduct our businesses as well as those we may acquire in
the future.
From time to time we are subject to regulatory and legal
proceedings which seek material damages or seek to place
significant restrictions on our business operations. These
proceedings may be negatively perceived by the public and
materially and adversely affect our business, liquidity and capital
resources.
We are subject to legal and regulatory proceedings from time to
time which may result in material damages or place significant
restrictions on our business operations, and/or divert our
management’s attention from other business issues and opportunities
and from our ongoing strategic plan to improve our performance.
There can be no assurance that we will not incur material damages
or penalties in a lawsuit or other proceeding in the future and/or
significant defense costs related to such lawsuits or regulatory
proceedings. Significant adverse judgments, penalties, settlement
amounts, amounts needed to post a bond pending an appeal or defense
costs could materially and adversely affect our liquidity and
capital resources. It is also possible that, as a result of a
present or future governmental or other proceeding or settlement,
significant restrictions will be placed upon, or significant
changes made to, our business practices, operations or methods,
including pricing or similar terms. Any such restrictions or
changes may adversely affect our profitability or increase our
compliance costs.
Certain judicial or regulatory decisions may restrict or eliminate
the enforceability of certain types of contractual provisions, such
as mandatory arbitration clauses and class action waivers, designed
to limit costly litigation, as a dispute resolution method, which
could have a material adverse effect on our business.
To attempt to limit costly and lengthy consumer, employee and other
litigation, including class actions, we require customers entering
into LTO transactions and team members across all business segments
to sign arbitration agreements and class action waivers, many of
which offer opt-out provisions. Recent judicial and regulatory
actions have attempted to restrict or eliminate the enforceability
of such agreements and waivers. If we are not permitted to use
arbitration agreements and/or class action waivers, or if the
enforceability of such agreements and waivers is restricted or
eliminated, we could incur increased costs to resolve legal actions
brought by customers, team members and others, as we would be
forced to participate in more expensive and lengthy dispute
resolution processes, any of which could have a material adverse
effect on our business.
Product safety and quality control issues, including product
recalls, could harm our reputation, divert resources, reduce sales
and increase costs.
The products we lease and sell through our business segments are
subject to regulation by the United States Consumer Product Safety
Commission and similar state regulatory authorities, as well as
regulatory authorities in Canada. Such products could be subject to
recalls and other actions by these authorities. Such recalls and
voluntary removal of products can result in, among other things,
lost sales, diverted resources, potential harm to our reputation
and increased customer service costs, which could have a material
adverse effect on our business, results of operations or financial
condition. In addition, given the terms of our lease agreements
with our customers, in the event of such a product quality or
safety issue, customers who have leased the defective merchandise
from us could terminate their lease agreements for that merchandise
and/or not renew those lease agreements, which could have a
material adverse effect on our business, results of operations or
financial condition, if we are unable to recover those losses from
the vendor who supplied the defective merchandise.
Inflation Risk
The current inflationary environment could adversely impact our
business through increased costs to attract and retain talent,
increased raw materials costs, increased logistical costs to get
product from suppliers to customer’s homes and the acceleration of
prices beyond the norm resulting in lower lease
volumes.
Our financial performance could be adversely impacted by relative
rates of inflation, which are subject to market conditions. The
ongoing labor shortages have increased the costs to attract and
retain talent. Sign-on bonuses, enhanced wages and other
inducements have increased our costs and are expected to continue
to increase our costs, which could have an adverse effect on our
margins and profitability and there can be no assurances that such
measures will be adequate to attract and retain talent. Commodities
used in some of our products, including our Woodhaven manufactured
products, can be subject to availability constraints and price
volatility caused by supply conditions, government regulations and
general economic conditions and other unpredictable factors, which
may further increase our costs. Our logistical costs related to
transporting and shipping our merchandise to our distribution
centers and store locations and delivery to our customers may
increase. Additionally, the cost of construction materials we use
to build and remodel our stores is also subject to price volatility
based on market and economic conditions. Higher construction
material prices could increase the capital expenditures needed to
construct our new store concept or for re-engineering or remodeling
an existing store and, as a result, could increase the investment
required.
We have limited or no control over many of these inflationary
forces on our costs. These inflationary pressures could impact our
net sales and earnings. If the price of goods changes as a result
of inflation, we may be unable to adjust our retail prices and
lease payments accordingly, which could adversely impact our
earnings. Changes in prices could also negatively impact our sales
and earnings if our competitors react more aggressively or if our
customers curtail entering into sales and lease agreements for the
merchandise we offer or enter into agreements that generate less
revenue for us, resulting in lower lease volumes.
Talent Management Risks
We depend on hiring an adequate number of hourly team members to
run our business and are subject to government laws and regulations
concerning these and our other team members, including wage and
hour regulations. Our inability to recruit, select, train and
retain qualified team members or violations by us of employment or
wage and hour laws or regulations could have a material adverse
effect on our business, results of operations or financial
condition.
Our workforce is comprised primarily of team members who work on an
hourly basis. To grow our operations and meet the needs and
expectations of our customers, we must attract, select, train, and
retain a large number of hourly team members, while at the same
time controlling labor costs. These positions have historically had
high turnover rates, which can lead to increased training,
retention and other costs. In certain areas where we operate, there
has historically been significant competition for team members,
including from retailers distribution centers, delivery services
and restaurants. In addition, the competitive nature of the hourly
labor market, including an increasing number of jobs, whether
in-person or remote work, ad an increasing wage rate for those
available for those jobs, may make it more difficult for us to
attract candidates for our open hourly positions. The lack of
availability of an adequate number of hourly team members, or our
inability to attract and retain them, or an increase in wages and
benefits to attract and maintain current team members, could
adversely affect our business, results of operations or financial
condition. We are subject to applicable rules and regulations
relating to our relationship with our team members, including wage
and hour regulations, health benefits, unemployment and payroll
taxes, overtime and working conditions and immigration status.
Accordingly, federal, state or local legislated increases in the
minimum wage, as well as increases in additional labor cost
components such as employee benefit costs, workers’ compensation
insurance rates, compliance costs and fines, would increase our
labor costs, which could have a material adverse effect on our
business, results of operations or financial
condition.
The loss of the services of our key executives, or our inability to
attract, develop and retain key talent could have a material
adverse effect on our business and operations.
We believe that we have benefited substantially from our current
executive leadership and that the unexpected loss of their services
in the future could adversely affect our business and operations.
We also depend on the continued services of the rest of our
management team. The loss of certain of these individuals without
adequate replacement could adversely affect our business. Further,
we believe that the unexpected loss of certain key talent in the
future could have a material adverse effect on our business and
operations. We do not carry key business person life insurance on
any of our key business personnel. The inability to attract,
develop and retain qualified individuals, or a significant increase
in the costs to do so, could have a material adverse effect on our
operations.
Cyber-Security and Technology Risks
If we do not maintain the privacy and security of customer,
employee or other confidential information, due to
cybersecurity-related "hacking" attacks, intrusions into our
systems by unauthorized parties or otherwise, we could incur
significant costs, litigation, regulatory enforcement actions and
damage to our reputation, any one of which could have a material
adverse effect on our business, results of operations or financial
condition.
Our business involves the collection, processing, transmission and
storage of customers’ personal and confidential information, as
well as confidential information about our team members, among
others. Much of this data constitutes confidential personally
identifiable information ("PII") which, if unlawfully accessed,
either through a "hacking" attack or otherwise, could subject us to
significant liabilities as further discussed below.
Companies like us that possess significant amounts of PII and/or
other confidential information have experienced a significant
increase in cybersecurity risks in recent years from increasingly
aggressive and sophisticated cyberattacks, including hacking,
computer viruses, malicious or destructive code, ransomware, social
engineering attacks (including phishing and impersonation),
denial-of-service attacks and other attacks and similar disruptions
from the unauthorized use of or access to IT systems. Our IT
systems are subject to constant attempts to gain unauthorized
access in order to disrupt our business operations and capture,
destroy or manipulate various types of information that we rely on,
including PII and/or other confidential information. In addition,
various third parties, including team members, contractors or
others with whom we do business may attempt to circumvent our
security measures in order to obtain such information, or
inadvertently cause a breach involving such information. Any
significant compromise or breach of our data security, whether
external or internal, or misuse of PII and/or other confidential
information may result in significant costs, litigation and
regulatory enforcement actions and, therefore, may have a material
adverse impact on our business, results of operations or financial
condition. Further, if any such compromise, breach or misuse is not
detected quickly, the effect could be compounded.
While we have implemented information security systems and
processes (including engagement of third-party security services)
to protect against unauthorized access to or use of secured data
and to prevent data loss and theft, there is no guarantee that
these procedures are adequate to safeguard against all data
security breaches or misuse of the data. In addition, certain of
our confidential information, and information regarding our
customers, may be gathered, processed, and or/stored through, or
on, the networks or other systems of third-party vendors or service
providers whom we have engaged. While we endeavor to conduct due
diligence on those third parties regarding their data security and
protection policies and procedures, and the methods they use to
safeguard such information, we ultimately do not, and are unable
to, manage or control those third parties' efforts to safeguard
against data security breaches or misuse of data, or data loss or
theft, that may involve our confidential information or the
confidential information of our customers. We maintain private
liability insurance intended to help mitigate the financial risks
of such incidents, but there can be no guarantee that insurance
will be sufficient to cover all losses related to such incidents,
and our exposure resulting from any serious unauthorized access to,
or use of, secured data, or serious data loss or theft, could far
exceed the limits of our insurance coverage for such events.
Further, a significant compromise of PII and/or other confidential
information could result in regulatory penalties and harm our
reputation with our customers and others, potentially resulting in
a material adverse effect on our business, results of operations or
financial condition.
The regulatory environment related to information security, data
collection and use, and consumer privacy is increasingly rigorous,
with new and constantly changing requirements applicable to our
business, and compliance with those requirements could result in
additional costs. For example, the CCPA (as amended by the CPRA),
which became effective in January 2020, has changed the manner in
which our transactions with California residents are regulated with
respect to the manner in which we collect, store and use consumer
and employee data; expose our operations in California to increased
regulatory oversight and litigation risks; and increase our
compliance-related costs. Moreover, other states have adopted or
may adopt privacy-related laws whose restrictions and requirements
differ from those of the CCPA and CPRA. Compliance with changes in
consumer privacy and information security laws may result in
significant expense due to increased investment in technology, the
development of new operational processes and oversight. Failure to
comply with these laws subjects us to potential regulatory
enforcement activity, fines, private litigation including class
actions, and other costs. We also have contractual obligations that
might be breached if we fail to comply. A significant privacy
breach or failure to comply with privacy and
information security laws could have a material adverse effect on
our reputation, business, results of operations or financial
condition.
We also believe successful data breaches or cybersecurity incidents
at other companies, whether or not we are involved, could lead to a
general loss of customer confidence that could negatively affect
us, including harming the market perception of the effectiveness of
our security measures or financial technology in
general.
If our IT systems are impaired, our business could be interrupted,
our reputation could be harmed and we may experience lost revenues
and increased costs and expenses, any of which could have a
material adverse impact on our business, results of operations and
financial condition.
We rely on our IT systems to carry out our in-store and e-commerce
customer lease decisioning process and to process lease and retail
transactions with our customers, including tracking and processing
lease payments on merchandise, processing retail transactions and
lease or credit applications, and other important functions of our
business. Failures of our systems, such as "bugs", crashes,
internet failures and outages, operator error, or catastrophic
events, could seriously impair our ability to operate our business,
and our business continuity and contingency plans related to such
IT failures may not be adequate to prevent that type of serious
impairment. If our IT systems are impaired, our business (and that
of our franchisees) could be interrupted, our reputation could be
harmed, we may experience lost revenues or sales, including due to
an interruption to our data-enabled customer lease decisioning and
lease renewal and collection functions, and we could experience
increased costs and expenses to remediate the problem. As we
continue to centralize more of our operations, the risks and
potential unfavorable impacts of systems failures will become more
significant, and there can be no assurances that we can
successfully mitigate such heightened risks.
Risks Related to BrandsMart U.S.A. Acquisition
The BrandsMart U.S.A acquisition may create risks and uncertainties
which could materially and adversely affect our business and
results of operations.
Since the consummation of the BrandsMart acquisition, we have
experienced significantly more sales, and have more assets and
employees than we did prior to the transaction. The integration
process requires us to expend significant capital and significantly
expand the scope of our operations and financial systems. Our
management is required to devote a significant amount of time and
attention to the process of integrating the operations of our
business with that of the BrandsMart business. There is a
significant degree of difficulty and management involvement
inherent in that process.
These difficulties include:
•integrating
the operations of the BrandsMart business while carrying on the
ongoing operations of the Aaron's and Woodhaven
businesses;
•Developing,
launching, and managing an in-house LTO purchase solutions,
BrandsMart Leasing;
•managing
a significantly larger company than before consummation of the
BrandsMart business;
•the
possibility of faulty assumptions underlying our expectations
regarding the integration process, including, among other things,
unanticipated delays, costs or inefficiencies;
•
the effects of unanticipated liabilities;
•operating
a more diversified business;
•integrating
two separate business cultures;
•attracting
and retaining the necessary personnel associated with the
BrandsMart business;
•maintaining
relationships with suppliers;
•the
challenge of integrating complex systems, IT systems, data privacy
and security systems and our ability to maintain the privacy and
security of BrandsMart's customer, employee or other confidential
information;
•creating
uniform standards, controls, procedures, policies and information
systems and controlling the costs associated with such matters;
and
•integrating
information, purchasing, accounting, finance, sales, billing,
payroll and regulatory compliance systems.
If any of these factors limit our ability to integrate the
BrandsMart business into our operations successfully or on a timely
basis, the expectations of future results of operations, including
certain run-rate synergies expected to result from the BrandsMart
U.S.A. acquisition, might not be met. As a result, we may not be
able to realize the expected benefits that we seek to achieve from
the BrandsMart U.S.A acquisition, which could also affect our
ability to service our debt obligations. In addition, we may be
required to spend additional time or money on integration that
otherwise would be spent on the development and expansion of our
larger Aaron's Business, including efforts to further expand our
product selection.
We may be unable to realize the anticipated synergies from the
BrandsMart U.S.A. acquisition or may incur additional and/or
unexpected costs in order to realize them.
There can be no assurance that we will be able to realize the
anticipated synergies from the BrandsMart U.S.A. acquisition in the
anticipated amounts or within the anticipated timeframes or costs
expectations or at all. We have implemented a series of initiatives
that we expect to result in recurring, annual run-rate synergies.
We have incurred, and expect to incur, one-time, non-recurring
costs to achieve such synergies. These or any other cost savings or
operational improvements that we realize may differ materially from
our estimates. We cannot provide assurances that these anticipated
synergies will be achieved or that our programs and improvements
will be completed as anticipated or at all. In addition, any cost
savings that we realize may be offset, in whole or in part, by
reductions in revenues or through increases in other
expenses.
Risks Related to Operations and Strategy
We face many challenges which could have a material adverse effect
on our overall results of LTO and retail operations, including the
commoditization of certain product categories, increasing
competition from a growing variety of sources, a decentralized,
high-fixed-cost operating model, adverse consequences to our supply
chain function from decreased procurement volumes and from COVID-19
related supply chain disruptions, and with respect to the LTO
business, lower lease volumes, and thus, less recurring revenues
written into our customer lease portfolio.
Our business currently faces and may face new challenges relating
to the commoditization of certain product categories. For example,
due to an increasing supply of electronics, and retail strategies
that include implementing frequent price-lowering sales and using
certain electronics as “loss leaders” to increase customer traffic
in stores, there is significant price-based competition or
“commoditization” of electronics, particularly for televisions. We
do not expect the commoditization of the electronics category to
subside and it may expand to other product categories with
increasing frequency in the future, including appliances and
furniture. We also face competition from a growing variety of
sources, including traditional and virtual LTO and rent-to-rent
companies, Buy Now, Pay Later companies, traditional and “big-box”
retailers, the continued expansion of digital retail, which
includes a wide array of e-commerce retailers that have established
far larger digital operations than our aarons.com and
brandsmartusa.com e-commerce platforms have been able to achieve to
date, traditional and on-line providers of used goods, and
indirectly from financing companies, such as payday and title loan
companies, who provide customers with loans that enable them to
shop at traditional retailers. This increasing competition from
these sources may reduce our market share as well as our operating
margins, and may have a material adverse effect on our overall
results of operations. Many of the competitors discussed above have
more advanced and modern e-commerce, logistics and other technology
applications and systems that offer them a competitive advantage in
attracting and retaining customers for whom we compete, especially
with respect to younger customers. In addition, those competitors
may offer a larger selection of products and more competitive
prices.
We believe the significant increase in the amount and type of
competition, as discussed above, may result in LTO customers
curtailing entering into sales and lease ownership agreements for
the types of merchandise we offer, or entering into agreements that
generate less revenue for us, resulting in lower same store
revenues, revenue and profits, or entering into lease agreements
with our competitors. With respect to LTO, we calculate same store
revenues growth, which is impacted by the amount of recurring lease
revenues written into and exiting our customer lease portfolio in
current and prior periods and by the amount of that revenue we
collect from our customers, by comparing revenues for comparable
periods for stores open during the entirety of those periods. A
number of factors have historically affected our same store
revenues for the LTO business, including:
•changes
in competition;
•general
economic conditions;
•economic
challenges faced by our customer base;
•new
product introductions;
•consumer
trends;
•rising
interest rates;
•lease
merchandise write-offs;
•changes
in our merchandise mix;
•timing
of promotional events;
•our
ability to execute our business strategy effectively;
and
•the
favorable impact of government stimulus and supplemental
unemployment benefits on our collections, during the COVID-19
pandemic.
Our business has a decentralized, high fixed cost operating model
due to, among other factors, our significant labor related to our
selling and lease renewal and collections functions, the costs
associated with our last-mile delivery, our fulfillment centers and
related logistics functions, and our manufacturing operations. That
model may result in negative operating leverage in a declining
revenue environment, as we may not be able to reduce or
“deleverage” those fixed costs in proportion to any reduction in
the revenues of our business, if at all, and our failure to do so
may adversely affect our overall results of
operations.
In addition, our supply chain function and financial performance
may suffer adverse consequences related to the decreases we have
experienced, and may continue to experience, in the volume of
merchandise we purchase from third party suppliers, due to, among
other factors, our store closures, declining sales of merchandise
to franchisees, and lower lease volumes. Those consequences may
include, for example, smaller discounts from our vendors, or the
elimination of discount programs previously offered to us, which
may have an adverse impact on our results of operations. Declining
merchandise purchase volumes have caused us to rationalize and
consolidate, and may result in us further rationalizing and
consolidating, vendors for certain product categories, and we may
not effectively implement those vendor consolidation initiatives,
which could lead to disruptions to our supply chain, including
delivery delays or unavailability of certain types of merchandise
for our stores and our franchisees’ stores.
We have experienced and may continue to experience increases in the
costs we incur to purchase certain merchandise that we offer for
sale or lease to our customers, due to tariffs, increases in prices
for certain commodities, COVID-19 related supply chain disruptions,
and increases in the costs of transportation and shipping the
merchandise to our distribution centers and store locations. We
have limited or no control over many of these inflationary forces
on our costs. In addition, we may not be able to recover all or
even a portion of such cost increases by increasing our merchandise
prices, fees, or otherwise, and even if we are able to increase
merchandise prices or fees, those cost increases to our customers
could result in the customers curtailing entering into sales and
lease ownership agreements for the types of merchandise we offer,
or entering into agreements that generate less revenue for us,
resulting in lower same store revenues, revenues and
profits.
If we are unable to successfully address these challenges, our
overall business, results of operations or financial condition may
be materially and adversely affected as well.
We are implementing a new three-year strategic plan within our
business designed to strengthen and grow our business and generate
capital for investment by growing revenue, further reducing costs
and strengthening operating margins, and there is no guarantee that
the new three-year plan will be successful.
Our new three-year strategic plan for our business includes a
number of key initiatives to grow revenue, further reduce costs and
improve profitability, and operating margins, including
centralizing and investing in key processes, such as customer lease
decisioning and payments, rationalizing and repositioning real
estate, enhancing our e-commerce platforms and digital optimization
channels, enhancing and growing BrandsMart, achieving BrandsMart
synergies announced at the acquisition date, and optimizing our
cost structure. There is no guarantee that these initiatives will
be successful. For example, we may not be successful in our
attempts to attract new customers to our brand, develop the
technology needed to further enhance our customers’ experiences
with us, or align our store footprint with market opportunities due
to an inability to secure new store locations, or
otherwise.
With respect to centralizing key processes, we have implemented a
data-enabled customer lease decisioning process in all of our
company-operated Aaron's stores and within our BrandsMart Leasing
business, and in the franchised Aaron's stores as well. We may not
execute the procedural and operational changes and systems
necessary to successfully implement the centralized decisioning
initiative, and it is possible that data-enabled customer lease
decisioning will not be as effective or accurate as the
decentralized, store-based decisioning process we historically used
in our business.
Regarding our real estate strategy, the buildout of our new Aaron's
store concept and operating model includes geographically
repositioning a significant number of our store locations into
larger buildings and/or into different geographic locations that we
believe will be more advantageous, and also re-engineering and
remodeling certain existing stores, to provide for larger
selections of merchandise and other more complex features. We
expect to incur significant capital costs, including build-out or
remodeling costs for this new store concept and operating model and
exit costs from the termination of current leases and sale of
current properties. We have not historically managed or operated
stores with larger footprints or more complex, reengineered stores
and operating models, and thus, we expect that our management team
and store team members for those locations will need to adjust to
managing and operating larger, more complex stores, and there can
be no assurances that those stores will be successful. In addition,
we are exploring a new “Hub and Showroom” model to improve
operational efficiencies in select markets. This is a new strategy
and we have not historically managed and operated stores in this
capacity and thus there can be no assurances that this “Hub and
Showroom” model will be successful.
Our BrandsMart U.S.A. strategy consists of maintaining our current
store locations and expanding our reach to additional markets by
opening one or two new stores per year. With each store, we expect
to incur significant capital costs, including building and
development costs, and to enter into a multi-year
lease.
There can be no assurance that the real estate component of our
strategy will be successful. For example, we may not be successful
in transitioning the customers of our stores that are closed or
repositioned to other stores that remain open or to our new store
concept and operating model, and thus, could experience a reduction
in revenue and profits associated with such a loss of customers. In
addition, we may not be able to identify and secure a sufficient
number of store locations that are able to support our new Aaron's
store concept and/or our new BrandsMart U.S.A. stores, at
reasonable lease rates and terms, or at all.
Our e-commerce platforms also are a significant component of our
strategic plan and we believe they will drive future growth of both
segments. However, to promote our products and services and allow
customers to transact on-line and reach new customers, we must
effectively maintain, improve and grow our e-commerce platforms and
digital acquisition channels. While we believe our aarons.com
e-commerce platform currently is superior to those of our
traditional LTO competitors, many of the traditional, virtual and
“big-box” retailers and other companies with whom we compete have
more robust e-commerce platforms and logistics networks than ours,
and have more resources to dedicate to improving and growing their
e-commerce platforms. In addition, although we continue to make
improvements to our BrandsMart U.S.A. e-commerce platform, we may
not have the same e-commerce platforms and logistics as our larger
nationwide competitors. For both our business segments, there can
be no assurance that we will be able to effectively compete against
those companies’ e-commerce platforms and logistics networks, or
maintain, improve or grow our e-commerce platform in a profitable
manner.
There can be no guarantee that our strategy for our business, and
our current or future business improvement initiatives related
thereto, will yield the results we currently anticipate (or results
that will exceed those that might be obtained under prior or other
strategies). We may fail to successfully execute on one or more
elements of our current strategy, even if we successfully implement
one or more other components. In addition, the estimated costs and
charges associated with these initiatives may vary materially and
adversely based upon various factors.
If we cannot address these challenges successfully, or overcome
other critical obstacles that may emerge as we continue to pursue
our current strategy, it may adversely impact our business, results
of operations or financial condition.
Our growth strategies may be unsuccessful if we are unable to
identify and complete future acquisitions and successfully
integrate acquired businesses or assets.
We will consider potential acquisitions on a selective basis. From
time-to-time we may approach, or may be approached by, other public
companies or large privately-held companies to explore
consolidation opportunities. There can be no assurance that we will
be able to identify suitable acquisition opportunities in the
future or that we will be able to consummate any such transactions
on terms and conditions acceptable to us.
In addition, it is possible that we will not realize the expected
benefits from any completed acquisition over the timeframe we
expect, or at all, or that our existing operations will be
adversely affected as a result of acquisitions. Acquisitions entail
certain risks, including:
•unrecorded
liabilities of acquired companies and unidentified issues that we
fail to discover during our due diligence investigations or that
are not subject to indemnification or reimbursement by the
seller;
•greater
than expected expenses such as the need to obtain additional debt
or equity financing for any transaction;
•unfavorable
accounting treatment and unexpected increases in
taxes;
•adverse
effects on our ability to maintain relationships with customers,
team members, suppliers or other key stakeholders;
•inherent
risk associated with entering a geographic area or line of business
in which we have no or limited experience;
•difficulty
in assimilating the operations and personnel of an acquired company
within our existing operations, including the consolidation of
corporate and administrative functions;
•the
challenge of integrating complex systems, IT systems, data privacy
and security systems and our ability to maintain the privacy and
security of customer, employee or other confidential
information;
•difficulty
in conforming standards, controls, procedures and policies,
business cultures and compensation structures;
•difficulty
in identifying and eliminating redundant and underperforming
operations and assets;
•loss
of key team members of the acquired company;
•operating
inefficiencies that have a negative impact on
profitability;
•impairment
of goodwill or other acquisition-related intangible
assets;
•failure
to achieve anticipated synergies or receiving an inadequate return
of capital; and
•strains
on management and other personnel time and resources to evaluate,
negotiate and integrate acquisitions.
Our failure to address these risks or other problems encountered in
connection with any future acquisition could cause us to fail to
realize the anticipated benefits of the acquisitions, cause us to
incur unanticipated liabilities and harm our business
generally.
In addition, if we are unable to successfully integrate our
acquisitions with our existing business, we may not obtain the
advantages that the acquisitions were intended to create, which may
materially and adversely affect our business, results of
operations, financial condition, cash flows, our ability to
introduce new services and products and the market price of our
stock.
We would expect to pay for any future acquisitions using cash,
capital stock, indebtedness and/or assumption of indebtedness. To
the extent that our existing sources of cash are not sufficient, we
would expect to need additional debt or equity financing, which
involves its own risks, such as the dilutive effect on shares held
by our stockholders if we financed acquisitions by issuing
convertible debt or equity securities, or the risks associated with
debt incurrence.
Acquisitions place strains on our management and other personnel
time and resources, and require timely and continued investment in
facilities, personnel and financial and management systems and
controls. We may not be successful in implementing all of the
processes that are necessary to support any of our growth
initiatives, which could result in our expenses increasing
disproportionately to our incremental revenues, causing our
operating margins and profitability to be adversely
affected.
We could lose our access to third-party data sources, including,
for example, those sources that provide us with data that we use as
inputs into our centralized decisioning tools, which could cause us
competitive harm and have a material adverse effect on our
business, results of operations or financial
condition.
Our Aaron's Business and BrandsMart Leasing businesses are heavily
dependent on data provided by third-party providers such as
customer attribute data provided by external sources, including for
use as inputs in our centralized decisioning tools. Our centralized
decisioning tools rely on these third-party data providers for data
inputs that are a critical part of our centralized decisioning
processes. Our data providers could experience outages or otherwise
stop providing data, provide untimely, incorrect or incomplete
data, or increase the costs for their data for a variety of
reasons, including a perception that our systems are insecure as a
result of a data security breach, regulatory concerns or for
competitive reasons. We could also become subject to increased
legislative, regulatory or judicial restrictions or mandates on the
collection, disclosure, retention or use of such data, in
particular if such data is not collected by our providers in a way
that allows us to legally use the data. If we were to lose access
to this external data or if our access or use were restricted or
were to become less economical or desirable, our business, and our
centralized decisioning processes in particular, would be
negatively impacted, which could have a material adverse effect on
our business, results of operations or financial condition. We
cannot provide assurance that we will be successful in maintaining
our relationships with these external data source providers or that
we will be able to continue to obtain data from them on acceptable
terms or at all. Furthermore, we cannot provide assurance that we
will be able to obtain data from alternative sources if our current
sources become unavailable.
We must successfully order and manage our inventory to reflect
customer demand and anticipate changing consumer preferences and
buying trends or our revenue and profitability will be adversely
affected.
The success of our business depends upon our ability to
successfully manage our inventory and to anticipate and respond to
merchandise trends and customer demands in a timely manner. We
cannot always accurately predict consumer preferences and they may
change over time. We must order certain types of merchandise, such
as electronics, well in advance of seasonal increases in customer
demand for those products. The extended lead times for many of our
purchases may make it difficult for us to respond rapidly to new or
changing product trends or changes in prices. If we misjudge either
the market for our merchandise, our customers’ product preferences
or our customers’ leasing or buying habits, our revenue may decline
significantly, and we may not have sufficient quantities of
merchandise to satisfy customer demand or we may be required to
mark down excess inventory, either of which would result in lower
profit margins. In addition, our level of profitability and success
in the LTO business depends on our ability to successfully re-lease
or sell our inventory of merchandise that is returned by customers
that are unwilling or unable to continue making their lease renewal
payments, or otherwise.
Our competitors could impede our ability to attract new customers,
or cause current customers to cease doing business with us, which
could have a material adverse effect on our business, results of
operations or financial condition.
The industries in which we operate are highly competitive and
highly fluid, particularly in light of the sweeping new regulatory
environment we are witnessing from regulators such as the FTC,
among others, as discussed above.
Our competitors include national, regional and local
“big-box”
retailers operators of LTO stores, and virtual LTO companies that
offer LTO options through traditional independent, traditional and
on-line providers of used goods and merchandise, Buy Now, Pay Later
companies, traditional,
“big-box”
and e-commerce retailers (including retailers who offer layaway
programs) and various types of consumer finance companies,
including installment, payday and title loan companies, that may
enable our customers to shop at traditional or on-line retailers,
as well as rental stores that do not offer their customers a
purchase option. Our competitors in the traditional and virtual
sales and lease ownership and traditional retail markets may have
significantly greater financial and operating resources and greater
name recognition in certain markets. Greater financial resources
may allow our competitors to grow faster than us, including through
acquisitions. This in turn may enable them to enter new markets
before we can, which may decrease our opportunities in those
markets. Greater name recognition, or better public perception of a
competitor’s reputation, may help them divert market share away
from us, even in our established markets. Some competitors may be
willing to offer competing products on an unprofitable basis in an
effort to gain market share, which could compel us to
match their pricing strategy or lose business. In addition, some of
our competitors may be willing to lease certain types of products
that we will not agree to lease, enter into customer leases that
have services, as opposed to goods, as a significant portion of the
lease value, or engage in other practices related to pricing,
compliance, and other areas that we will not, in an effort to gain
market share at our expense. Our inability to attract new
customers, or loss of current customers, could have a material
adverse effect on our business, results of operations or financial
condition.
Given the nature of the COVID-19 pandemic, including the
significant job losses caused by the pandemic, and uncertainty
regarding how many unemployed workers will return to their jobs,
and when they may do so, our proprietary algorithms and customer
lease decisioning tools used to approve customers could no longer
be indicative of our customers’ ability to perform under their
lease agreements with us.
We assume behavior and attributes observed for prior customers,
among other factors, are indicative of performance by future
customers. Unexpected changes in behavior caused by macroeconomic
conditions, including, for example, the United States economy
experiencing a prolonged recession and job losses related to the
COVID-19 pandemic, the reduction of any government stimulus
programs, the resumption of any eviction proceedings, the
resumption of student loan payments and changes in consumer
behavior relating thereto, could lead to increased incidence and
costs related to lease merchandise write-offs. Due to the nature
and novelty of the COVID-19 pandemic, our customer lease
decisioning process may require adjustments and the application of
greater management judgment in the interpretation and adjustment of
the results produced by our decisioning tools and we may be unable
to accurately predict and respond to the impact of a prolonged
economic downturn or changes to consumer behaviors, which in turn
may limit our ability to manage risk, avoid lease merchandise
write-offs and could result in our accounts receivable allowance
being insufficient.
For Aaron's business segment, our proprietary algorithms and
customer lease decisioning tools used to approve customers could no
longer be indicative of our customers’ ability to perform under
their lease agreements with us, even after the COVID-19 pandemic
subsides.
We believe our data-enabled customer lease decisioning process to
be a key to the success of our Aaron's Business segment going
forward. Even after the COVID-19 pandemic subsides, unexpected
changes in behavior caused by macroeconomic conditions such as the
United States economy experiencing a recession and job losses
related thereto, increases in interest rates, inflationary
pressures, reduced availability of government stimulus, resumption
of eviction proceedings, resumption of student loan payments,
changes in consumer preferences, availability of alternative
products or other factors, could lead to increased incidence and
costs related to defaulted leases and/or merchandise losses,
including increased lease merchandise write-offs. Such unexpected
changes in behavior caused by such factors could result in
behaviors and attributes observed for prior customers no longer
being indicative of performance by future customers, and thus, our
data-enabled lease decisioning process not being as effective as we
had expected.
Our business and operations are subject to risks related to climate
change.
The long-term effects of global climate change present both
physical risks (such as extreme weather conditions or rising sea
levels) and transition risks (such as regulatory or technology
changes), which are expected to be widespread and unpredictable.
These changes could over time affect, for example, the availability
and costs of products, commodities and energy (including
utilities), which in turn may impact our ability to procure goods
or services required for the operation of our business at the
quantities and levels we require. Our stores, distribution centers
and fulfillment centers may be impacted by the physical risks of
climate change, and we face the risk of losses incurred as a result
of physical damage, loss or spoilage of inventory and business
interruption caused by such events. In addition, consumers leaving
coastal areas and those areas most impacted by climate change and
relocating could cause greater concentration of our customers in
certain markets potentially increasing our costs relating to our
store relocation strategy if we have to relocate additional stores.
We also use natural gas, diesel fuel, gasoline and electricity in
our operations, all of which could face increased regulation as a
result of climate change or other environmental concerns.
Regulations limiting greenhouse gas emissions and energy inputs may
also increase in coming years, which may increase our costs
associated with compliance and merchandise. These events and their
impacts could adversely affect our business, results of operations
or financial condition.
The COVID-19 pandemic and its continuing impacts may have a
material adverse effect on our business, results of operations,
financial condition, liquidity and/or cash flow in the
future.
The COVID-19 pandemic may have a material adverse effect on our
business, results of operations, financial condition, liquidity
and/or cash flow in future periods. The government measures in
response to COVID-19 have resulted in business closures, work
stoppages, slowdowns and delays, work-from-home policies, travel
restrictions, and cancellation or postponement of events as well as
a general decline in economic activity and consumer confidence and
increases in job losses and unemployment. Additionally, we have
experienced disruptions in our supply chain which have impacted
product availability in some of our stores and, in some situations,
required us to procure inventory from alternative sources at higher
costs. Because of the size and breadth of this pandemic, all the
direct or indirect consequences of COVID-19 are not yet known and
may not emerge for some time.
As the virus continues to evolve in the U.S., or if other
pandemics, epidemics or similar public health threats (or fears of
such events) were to occur, our business, results of operations or
financial condition may be materially and adversely affected. The
COVID-19 pandemic has adversely impacted unemployment rates,
consumer confidence and other aspects of the United States and many
other economies, and may continue to do so for an extended period
of time.
Additionally, workforce costs associated with the COVID-19
pandemic, such as healthcare costs, paid leave, enhanced cleaning
and sanitation and vaccine incentive programs, are higher. There
may be further increases in unemployment, and further deterioration
in other aspects of the economy, as the duration of the COVID-19
pandemic continues and/or its severity increases.
We have offered, and may in the future offer, programs to support
our customers who are impacted by COVID-19 and its adverse economic
impacts, including payment deferrals, which may negatively impact
our business, results of operations or financial condition in the
near term. Notwithstanding these customer support programs, a
continuation or worsening of current economic conditions may result
in lower consumer confidence and our customers not entering into
new lease agreements with us or lease modifications, or refraining
from continuing to pay their lease obligations at all, which may
materially and adversely affect our business and results more
substantially over a longer period.
The extent of the impact of the outbreak of COVID-19 on our
business, results of operations or financial condition will depend
largely on future developments, all of which are highly uncertain
and cannot be predicted. COVID-19 presents material uncertainty and
risk with respect to our business going forward and our future
results of operations or financial condition.
Risks Related to the LTO Industry
The transactions offered to consumers by our LTO businesses may be
negatively characterized by consumer advocacy groups, the media and
certain federal, state, provincial and local government officials,
and if those negative characterizations become increasingly
accepted by consumers, demand for our services and the transactions
we offer could decrease and our business, results of operations or
financial condition could be materially and adversely
affected.
Certain consumer advocacy groups, media reports, federal and state
regulators, and certain candidates for political offices have
asserted that laws and regulations should be broader and more
restrictive regarding LTO transactions. These consumer advocacy
groups and media reports generally focus on the total cost to a
consumer to acquire an item, which is often alleged to be higher
than the interest typically charged by banks or similar lending
institutions to consumers with better credit histories. This
"cost-of-rental" amount, which is generally defined as the amount
paid for lease ownership in excess of the "retail" price of the
goods, is from time to time characterized by consumer advocacy
groups and media reports as predatory or abusive without discussing
benefits associated with our LTO programs or the lack of viable
alternatives for our customers’ needs. Although we strongly
disagree with these characterizations, if the negative
characterization of these types of LTO transactions becomes
increasingly accepted by consumers, demand for our products and
services could significantly decrease, which could have a material
adverse effect on our business, results of operations or financial
condition. Additionally, if the negative characterization of these
types of transactions is accepted by regulators and legislators, or
if political candidates who have a negative view of the LTO
industry are ultimately elected, we could become subject to more
restrictive laws and regulations and more stringent enforcement of
existing laws and regulations, any of which could have a material
adverse effect on our business, results of operations or financial
condition. The vast expansion and reach of technology, including
social media platforms, has increased the risk that our reputation
could be significantly impacted by these negative characterizations
in a relatively short amount of time. If we are unable to quickly
and effectively respond to such characterizations, we may
experience declines in customer loyalty and traffic, which could
have a material adverse effect on our business, results of
operations or financial condition. Additionally, any failure by our
competitors, including smaller, regional competitors, or our
franchisees, for example, to comply with the laws and regulations
applicable to the traditional and/or e-commerce models, or any
actions by those competitors that are challenged by consumers,
advocacy groups, the media or governmental agencies or entities as
being abusive or predatory could result in our business being
mischaracterized, by implication, as engaging in similar unlawful
or inappropriate activities or business practices, merely because
we operate in the same general industries as such
competitors.
Risks Related to Our Aaron's Business Franchisees
We may engage in, or be subject to, litigation with our
franchisees.
Although we believe we generally enjoy a positive working
relationship with our franchisees, the nature of the
franchisor-franchisee relationship may give rise to litigation with
our franchisees. In the ordinary course of business, we are the
subject of complaints or litigation from franchisees, usually
related to alleged breaches of contract or wrongful termination
under the franchise arrangements. We may also engage in future
litigation with franchisees to enforce the terms of our franchise
agreements and compliance with our brand standards as determined
necessary to protect our brand, the consistency of our products and
the customer experience. In addition, we may be subject to claims
by our franchisees relating to our franchise disclosure documents,
including claims based on financial information contained in those
documents. Engaging in such litigation may be costly,
time-consuming and may distract management and materially adversely
affect our relationships with franchisees. Any negative outcome of
these or any other claims could materially adversely affect our
business, results of
operations or financial condition and may damage our reputation and
brand. Furthermore, existing and future franchise-related
legislation could subject us to additional litigation risk in the
event we terminate or fail to renew a franchise
relationship.
Operational and other failures by our franchisees may adversely
impact us.
Qualified franchisees who conform to our standards and requirements
are important to the overall success of our business. Our
franchisees, however, are independent businesses and not team
members, and consequently we cannot and do not control them to the
same extent as our company-operated stores. Our franchisees may
fail in key areas, or experience significant business or financial
difficulties, which could slow our growth, reduce our franchise
revenues, damage our reputation, expose us to regulatory
enforcement actions or private litigation and/or cause us to incur
additional costs. If our franchisees experience business or
financial difficulties, including, for example, in connection with
inflation, rising interest rates, the slowing of consumer demand,
labor shortages, the COVID-19 pandemic and business disruptions due
to the ongoing conflict between Russia and Ukraine, we could suffer
a loss of franchisee fees, royalties, and revenues and profits
derived from our sales of merchandise to franchisees, and could
suffer write-downs of outstanding receivables those franchisees owe
us if they fail to make those payments to us. If we fail to
adequately mitigate any such future losses, our business, results
of operations or financial condition could be adversely
impacted.
We are subject to laws that regulate franchisor-franchisee
relationships. Our ability to enforce our rights against our
franchisees may be adversely affected by these laws, which could
impair our growth strategy and cause our franchise revenues to
decline.
As a franchisor, we are subject to regulation by the FTC, state
laws and certain Canadian provincial laws regulating the offer and
sale of franchises. Our failure to comply with applicable franchise
regulations could cause us to lose franchise fees and ongoing
royalty revenues. Moreover, state and provincial laws that regulate
substantive aspects of our relationships with franchisees may limit
our ability to terminate or otherwise resolve conflicts with our
franchisees or enforce contractual duties or rights we believe we
have with respect to our franchisees.
Changes to current law with respect to the assignment of
liabilities in the franchise business model could materially and
adversely affect our profitability.
As of December 31, 2022, we have 57 franchisees that operate a
total of 232 stores. One of the legal foundations fundamental to
the franchise business model has been that, absent special
circumstances, a franchisor is generally not responsible for the
acts, omissions or liabilities of its franchisees. Recently,
established law has been challenged and questioned by the
plaintiffs’ bar and certain regulators, and the outcome of these
challenges and new regulatory positions remains unknown. If these
challenges and/or new positions are successful in altering
currently settled law, it could significantly change the
relationship between us and our franchisees and the way we and
other franchisors conduct business and adversely impact our
profitability.
For example, a determination that we are a joint employer with our
franchisees or that franchisees are part of one unified system with
joint and several liability under the National Labor Relations Act,
statutes administered by the Equal Employment Opportunity
Commission, OSHA regulations and other areas of labor and
employment law could subject us and/or our franchisees to liability
for the unfair labor practices, wage-and-hour law violations,
employment discrimination law violations, OSHA regulation
violations and other employment-related liabilities of one or more
franchisees. Furthermore, any such change in law would create an
increased likelihood that certain franchised networks would be
required to employ unionized labor, which could impact franchisors
like us through, among other things, increased labor costs and
difficulty in attracting new franchisees. In addition, if these
changes were to be expanded outside of the employment context, we
could be held liable for other claims against franchisees. If such
changes occur, our operating expenses may increase as a result of
required modifications to our business practices, increased
litigation, governmental investigations or proceedings,
administrative enforcement actions, fines, penalties and civil
liability, which could materially and adversely affect our results
of operations.
General Risks
The success of our business is dependent on factors impacting
consumer spending that are not under our control, including general
economic conditions, and unfavorable economic conditions in the
markets where we operate could result in increases in lease
merchandise write-offs, among other things, which could materially
and adversely affect our financial performance.
The success of our business is dependent on factors impacting
consumer spending that are not under our control, including general
economic conditions in the markets where we operate, such as levels
of employment, disposable consumer income, rising interest rates,
consumer debt and availability of credit, cost of food, energy, and
housing and inflationary trends related thereto, recessions and
fears of economic downturns, business disruptions due to political
or economic instability due to the ongoing conflict between Russia
and Ukraine, and consumer confidence in general, all of which are
beyond our control.
Unfavorable general economic conditions, due to any one or more of
these or other factors, could cause our customers and potential
customers to forego purchasing or leasing merchandise from us, or
to decrease the amount of merchandise that they otherwise may
purchase or lease from us, especially with respect to merchandise
considered to be discretionary items.
Such
unfavorable economic conditions and their related impact on our
customers’ confidence could result in lower lease renewal rates,
fewer new leases being entered into, increases in product returns,
decreases in collections, and increases in lease merchandise
write-offs, which could materially and adversely affect our
business and financial results, including our revenue and
profitability.
The geographic concentration of our store locations may have an
adverse impact on our financial performance due to economic
downturns and severe weather events in regions where we have a high
concentration of stores.
The concentration of our stores in one region or a limited number
of markets may expose us to risks of adverse economic developments
that are greater than if our store portfolio were more
geographically diverse. In addition, our store operators are
subject to the effects of adverse acts of nature, such as winter
storms, hurricanes, hail storms, strong winds, earthquakes and
tornadoes, which have in the past caused damage, such as flooding
and other damage, to our stores in specific geographic locations,
including in Florida and Texas, two of our large markets, and may,
depending upon the location and severity of such events,
unfavorably impact our business continuity.
Our current insurance program may expose us to unexpected costs,
including casualty and accident-related self-insured losses, and
negatively affect our financial performance.
Our insurance coverage is subject to deductibles, self-insured
retentions, limits of liability and similar provisions that we
believe are prudent based on our overall operations. We may incur
certain types of losses that we cannot insure or which we believe
are not economically reasonable to insure, such as theft, damage or
destruction of merchandise that is on-lease to our customers and
not in our possession, and pandemic diseases. If we incur these
losses and they are material, our business could suffer. Certain
material events may result in sizable losses for the insurance
industry and adversely impact the availability of adequate
insurance coverage or result in excessive premium increases. To
offset negative cost trends in the insurance market, we may elect
to self-insure, accept higher deductibles or reduce the amount of
coverage in response to these market changes. In addition, we
self-insure a portion of expected losses under our workers’
compensation, general liability, and group health insurance
programs. Unanticipated changes in any applicable actuarial
assumptions and management estimates underlying our recorded
liabilities for these self-insured losses, including potential
increases in medical and indemnity costs, could result in
significantly different expenses than expected under these
programs, which could have an unfavorable effect on our financial
condition and results of operations. Although we continue to
maintain property insurance for catastrophic events, we are
self-insured for losses up to the amount of our
deductibles.
We are subject to sales, income and other taxes, which can vary by
jurisdiction and be difficult and complex to calculate due to the
nature of our business. A failure to correctly calculate and pay
such taxes could result in substantial tax liabilities and a
material adverse effect on our results of operations.
The application of indirect taxes, such as sales tax, is a complex
and evolving issue. Many of the fundamental statutes and
regulations that impose these taxes were established before the
growth of the e-commerce or industry and, therefore, in many cases
it is not clear how existing statutes apply to us. In addition,
governments are increasingly looking for ways to increase revenues,
which has resulted in evolving interpretations of existing tax
laws, discussions about tax reform and other legislative actions to
increase tax revenues, including through indirect taxes. This also
could result in other adverse changes in or interpretations of
existing sales, income and other tax regulations. For example, from
time to time, some taxing authorities in the United States have
notified us that they believe we owe them certain taxes imposed on
transactions with our customers. Although these notifications have
not resulted in material tax liabilities to date, there is a risk
that one or more jurisdictions may be successful in the future,
which could have a material adverse effect on our results of
operations.
Employee misconduct could harm us by subjecting us to monetary
loss, significant legal liability, regulatory scrutiny, and
reputational harm.
Our reputation is critical to maintaining and developing
relationships with our existing and potential customers and third
parties with whom we do business. There is a risk that our team
members could engage in misconduct that adversely affects our
reputation and business, or fail to follow our compliance policies
and procedures related to our business operations, including with
respect to lease originations and lease renewal and collections.
For example, if one of our team members engages in discrimination
or harassment in the workplace, or if an employee were to engage
in, or be accused of engaging in, illegal or suspicious activities
including fraud or theft of our customers’ information, we could
suffer direct losses from the activity and, in addition, we could
be subject to regulatory sanctions and suffer serious harm to our
reputation, financial condition, customer relationships and ability
to attract future customers. Employee misconduct could prompt
regulators to allege or to determine based upon such misconduct
that we have not established adequate supervisory systems and
procedures to inform team members of applicable rules or to detect
violations of such rules. The precautions that we take to prevent
and detect misconduct may not be effective in all cases. Misconduct
by our team members who are directly or indirectly associated with
our business, or even unsubstantiated allegations of misconduct,
could result in a material adverse effect on our reputation and our
business.
We have limited recent history of operating as an independent
company, and our historical financial information is not
necessarily representative of the results that we would have
achieved as a separate, publicly traded company and may not be a
reliable indicator of our future results.
Our historical financial information prior to the separation
included in this Annual Report on Form 10-K (the "Annual Report")
is derived from the consolidated financial statements and
accounting records of PROG Holdings (formerly known as Aaron’s
Holdings Company, Inc., or Aaron’s, Inc. prior to the holding
company formation). Accordingly, the historical financial
information included in this Annual Report for periods prior to the
separation does not necessarily reflect the financial condition or
results of operations that we would have achieved as a separate,
publicly traded company during the periods presented or those that
we will achieve in the future primarily as a result of the factors
described below:
•Prior
to the consummation of the separation transaction on November 30,
2020, our business was operated by PROG Holdings as part of its
broader corporate organization, rather than as an independent
company. PROG Holdings or one of its affiliates performed various
corporate functions for us, such as legal, treasury, accounting,
auditing, human resources, risk management, investor relations,
public affairs and finance. Our historical and pro forma financial
results reflect allocations of corporate expenses from PROG
Holdings for such functions, which may be less than the expenses we
would have incurred had we operated as a separate publicly traded
company.
•Prior
to the consummation of the separation on November 30, 2020, our
business was integrated with the other businesses of PROG Holdings.
Thus, we had shared economies of scope and scale in costs, team
members, and certain vendor relationships. This loss of these
economies of scope and scale may result in us paying higher charges
than in the past for these services. This could have a material
adverse effect on our business, results of operations, financial
condition and the completion of the distribution.
•Our
cost of capital for our business may be higher than PROG Holdings’
cost of capital prior to the separation.
•Our
historical financial information does not reflect the debt that we
expect to have on our balance sheet in future periods.
•We
do not expect to incur any additional separation and distribution
costs that would be material. However, if we do incur additional
material costs and we do not have sufficient cash available to
repay such costs, we may be required to borrow under our revolving
credit facility to repay such amounts, resulting in greater
interest expense.
Other significant changes may occur in our cost structure,
management, financing and business operations as a result of
operating as a company separate from PROG Holdings. For additional
information about the past financial performance of our business
and the basis of presentation of the historical combined financial
statements, see "Management’s Discussion and Analysis of Financial
Condition and Results of Operations" and the historical financial
statements and accompanying notes included elsewhere in this Annual
Report.
Risks Related to Ownership of Our Common Stock
Shareholders’ percentage of ownership in us may be diluted in the
future.
In the future, shareholders' percentage ownership in us may be
diluted because of equity issuances for acquisitions, capital
market transactions or otherwise, including equity and stock-based
awards that we will be granting to our directors, officers and team
members.
Such awards have a dilutive effect on our earnings per share, which
could adversely affect the market price of our common
stock.
In addition, our amended and restated articles of incorporation
allow us to issue, without approval of our shareholders, one or
more classes or series of preferred stock having such designation,
powers, preferences and relative, participating, optional and other
special rights, including preferences over our common stock
respecting dividends and distributions, as our Board generally may
determine.
The terms of one or more classes or series of preferred stock could
dilute the voting power or reduce the value of our common stock.
Similarly, the repurchase or redemption rights or liquidation
preferences we could assign to holders of preferred stock could
affect the residual value of our common stock.
We cannot guarantee the timing, amount or payment of dividends on
our common stock.
Although we expect to continue to pay a regular quarterly cash
dividend, the timing, declaration, amount and payment of future
dividends to shareholders will fall within the discretion of our
Board. Our Board regularly evaluates our capital allocation
strategy and dividend policy, and any future determination
regarding the payment of dividends will depend on many factors,
such as our financial condition, liquidity, earnings, opportunities
to retain future earnings for use in the operation of our business
and to fund future growth, capital requirements, debt service
obligations, corporate strategy, regulatory constraints, industry
practice, statutory and contractual restrictions applying to the
payment of dividends and other factors deemed relevant by our
Board. No assurance can be given that cash dividends will continue
to be declared and paid, and, if declared and paid, the amount of
such dividends.
As a public company, we are required to maintain effective internal
control over financial reporting in accordance with Section 404 of
the Sarbanes-Oxley Act and our failure to do so could materially
and adversely affect us.
As a public company, we are subject to the reporting requirements
of the Securities Exchange Act of 1934 (the "Exchange Act"), the
Sarbanes-Oxley Act and the Dodd-Frank Act and are required to
prepare our financial statements according to the rules and
regulations required by the SEC. In addition, the Exchange Act
requires that we file annual, quarterly and current reports. Our
failure to prepare and disclose this information in a timely manner
or to otherwise comply with applicable law could subject us to
penalties under federal securities laws, expose us to lawsuits and
restrict our ability to access financing. In addition, the
Sarbanes-Oxley Act requires, among other things, that we establish
and maintain effective internal controls and procedures for
financial reporting and disclosure purposes. Internal control over
financial reporting is complex and may be revised over time to
adapt to changes in our business, or changes in applicable
accounting rules. We cannot assure you that our internal control
over financial reporting will be effective in the future or that a
material weakness will not be discovered with respect to a prior
period for which we had previously believed that internal controls
were effective. If we are not able to maintain or document
effective internal control over financial reporting, our
independent registered public accounting firm will not be able to
attest as to the effectiveness of our internal control over
financial reporting.
The integration of acquired businesses, including the BrandsMart
U.S.A. acquisition completed in April 2022, may result in our
systems and controls becoming increasingly complex and more
difficult to manage.
The integration of BrandsMart U.S.A. may also result in material
challenges to the Company’s control environment, including managing
a larger, more complex combined business; maintaining employee
morale and retaining key management and other employees;
unanticipated issues in integrating financial reporting and
information technology infrastructure; and harmonizing the
companies’ operating practices, internal controls, compliance
programs and other policies, procedures and processes.
We may also encounter difficulties in addressing possible
differences in business backgrounds, corporate cultures and
management philosophies, and maintaining adequate staffing, which
could potentially pose challenges in the implementation and
operation of controls.
We may also identify or fail to identify potential deficiencies in
internal controls at the acquired or combined business.
The integration of the internal controls related to BrandsMart
U.S.A. acquisition into ours is currently ongoing.
We have excluded the acquisition of BrandsMart U.S.A. from our
evaluation of internal control over financial reporting as of
December 31, 2022.
This exclusion is in accordance with the United States Securities
and Exchange Commission’s guidance permitting a company to exclude
an acquired business from management’s assessment of the
effectiveness of internal control over financial reporting for up
to one year following the acquisition.
Any difficulties in the assimilation of BrandsMart U.S.A. into our
internal control framework could harm our operating results or
cause us to fail to meet our financial reporting obligations in
future periods.
Matters affecting our internal controls may cause us to be unable
to report our financial information on a timely basis, or may cause
us to restate previously issued financial information, and thereby
subject us to adverse regulatory consequences, including sanctions
or investigations by the SEC, violations of applicable stock
exchange listing rules, and litigation brought by our shareholders
and others. There could also be a negative reaction in the
financial markets due to a loss of investor confidence in us and
the reliability of our financial statements. Confidence in the
reliability of our financial statements could also suffer if we or
our independent registered public accounting firm reports a
material weakness in our internal control over financial reporting.
This could have a material and adverse effect on us by, for
example, leading to a decline in our share price and impairing our
ability to raise additional capital, and also could result in
litigation brought by our shareholders and others.
Our amended and restated bylaws designate the Georgia State-wide
Business Court in the State of Georgia as the exclusive forum for
certain litigation, which may limit our shareholders’ ability to
choose a judicial forum for disputes with us.
Pursuant to our amended and restated bylaws, unless we consent in
writing to the selection of an alternative forum, to the fullest
extent permitted by law, the sole and exclusive forum for any
shareholder (including a beneficial owner) to bring (a) any
derivative action or proceeding brought on behalf of The Aaron's
Company, (b) any action asserting a claim of breach of a fiduciary
or legal duty owed by any current or former director, officer,
employee, shareholder, or agent of The Aaron's Company to The
Aaron's Company or The Aaron's Company shareholders, including a
claim alleging the aiding and abetting of any such breach of
fiduciary duty, (c) any action asserting a claim against the
Company, its current or former directors, officers, team members,
shareholders, or agents arising pursuant to any provision of the
Georgia Business Code or our articles of incorporation or bylaws
(as either may be amended from time to time), (d) any action
asserting a claim against us, our current or former directors,
officers, team members, shareholders, or agents governed by the
internal affairs doctrine, or (e) any action against us, our
current or former directors, officers, team members, shareholders,
or agents asserting a claim identified in O.C.G.A. § 15-5A-3 shall
be the Georgia State-wide Business Court. Our amended and restated
bylaws also provide that, to the fullest extent permitted by law,
if any action the subject matter of which is within the scope of
the foregoing exclusive forum provisions is filed in a court other
than the Georgia State-wide Business Court, such shareholder shall
be deemed to have consented to (i) the personal jurisdiction of the
Georgia State-wide Business Court in connection with any action
brought in any such foreign court to enforce these exclusive forum
provisions and (ii) having service of process made upon such
shareholder in
any such action by service upon such shareholder’s counsel in the
foreign action as agent for such shareholder. Our amended and
restated bylaws also provide that the foregoing exclusive forum
provisions do not apply to any action asserting claims under the
Exchange Act or the Securities Act. These exclusive forum
provisions will require our shareholders to bring certain types of
actions or proceedings in the Georgia State-wide Business Court in
the State of Georgia and therefore may prevent our shareholders
from bringing such actions or proceedings in another court that a
shareholder may view as more convenient, cost-effective, or
advantageous to the shareholder or the claims made in such action
or proceeding, and may discourage the actions or proceedings
covered by these exclusive forum provisions.
Certain provisions in our articles of incorporation and bylaws, and
of Georgia law, may deter or delay an acquisition of
us.
Our articles of incorporation and bylaws, and Georgia law, contain
provisions that are intended to deter coercive takeover practices
and inadequate takeover bids by making such practices or bids more
expensive to the acquiror and to encourage prospective acquirors to
negotiate with our Board rather than to attempt a hostile takeover.
These provisions include rules regarding how shareholders may
present proposals or nominate directors for election at shareholder
meetings and the right of our Board to issue preferred stock
without shareholder approval. Georgia law also imposes some
restrictions on mergers and other business combinations between any
holder of 10 percent or more of our outstanding common stock and
us.
We believe that these provisions will help to protect our
shareholders from coercive or otherwise unfair takeover tactics by
requiring potential acquirers to negotiate with our Board and by
providing our Board with more time to assess any acquisition
proposal. These provisions are not intended to make us immune from
takeovers. However, these provisions will apply even if the offer
may be considered beneficial by some shareholders and could deter
or delay an acquisition that our Board determines is not in our
best interests or the best interests of our shareholders.
Accordingly, in the event that our Board determines that a
potential business combination transaction is not in the best
interests of us and our shareholders but certain shareholders
believe that such a transaction would be beneficial to us and our
shareholders, such shareholders may elect to sell their shares in
us and the trading price of the Company's common stock could
decrease.
In addition, an acquisition or further issuance of our stock could
trigger the application of Section 355(e) of the Code. Under the
tax matters agreement, The Company would be required to indemnify
PROG Holdings for the resulting tax, and this indemnity obligation
might discourage, delay or prevent a change of control that may be
considered favorable.
ITEM 1B. UNRESOLVED STAFF COMMENTS
None.
ITEM 2. PROPERTIES
The Company leases retail store and warehouse space for most of its
store-based operations, as well as corporate office space for store
and e-commerce supporting functions, under operating leases
expiring at various times through 2034. Most of the leases contain
renewal options for additional periods ranging from one to 20 years
or provide for options to purchase the related property at
predetermined purchase prices that do not represent bargain
purchase options. The Company also has leased properties for
furniture manufacturing, fulfillment centers, and service centers
across the U.S.
The typical layout for a Company-operated Aaron's store is a
combination of showroom, customer service and warehouse space,
generally comprising 6,000 to 15,000 square feet. Certain
Company-operated Aaron's stores consist solely of a showroom. Below
is a summary of our Aaron's Business Company-operated stores by
location:
|
|
|
|
|
|
|
|
|
|
|
|
|
Stores |
|
Stores |
Alaska |
2 |
North Carolina |
63 |
Alabama |
30 |
New Hampshire |
5 |
Arkansas |
9 |
New Jersey |
10 |
Arizona |
26 |
New Mexico |
19 |
California |
33 |
Nevada |
5 |
Colorado |
8 |
New York |
32 |
Connecticut |
9 |
Ohio |
58 |
Delaware |
1 |
Oklahoma |
24 |
Florida |
75 |
Oregon |
20 |
Georgia |
69 |
Pennsylvania |
36 |
Iowa |
1 |
Rhode Island |
2 |
Idaho |
7 |
South Carolina |
32 |
Illinois |
16 |
Tennessee |
41 |
Indiana |
25 |
Texas |
146 |
Kansas |
7 |
Utah |
2 |
Kentucky |
6 |
Virginia |
35 |
Louisiana |
40 |
Vermont |
3 |
Massachusetts |
14 |
Washington |
17 |
Maryland |
11 |
West Virginia |
1 |
Maine |
6 |
Wyoming |
1 |
Michigan |
28 |
Canada |
19 |
Missouri |
12 |
Total Company-operated Aaron's Stores |
1,034 |
|
Mississippi |
28 |
|
|
BrandsMart U.S.A. stores average approximately 100,000 square feet.
Below is a summary of our BrandsMart U.S.A stores by
location:
|
|
|
|
|
|
|
Stores |
Florida |
8 |
Georgia |
2 |
Total BrandsMart U.S.A. Stores |
10 |
Our principal executive office is located at 400 Galleria Parkway
SE, Suite 300, Atlanta, Georgia 30339. Below is a list of our
principal facilities that are operational as of December 31,
2022:
|
|
|
|
|
|
|
|
|
LOCATION |
SEGMENT, PRIMARY USE AND HOW HELD |
SQ. FT. |
Atlanta, Georgia |
Executive/Administrative Offices – Leased |
74,000 |
|
Ft. Lauderdale, Florida |
Administrative Offices – Leased |
25,150 |
|
Various properties in Cairo and Coolidge, Georgia |
Furniture Manufacturing, Furniture Parts Warehouse, Administration
and Showroom – Primarily Owned |
738,000 |
|
We believe that all of our facilities are well maintained and
adequate for their current and reasonably foreseeable
uses.
ITEM 3. LEGAL PROCEEDINGS
From time to time, we are party to various legal proceedings
arising in the ordinary course of business. While any proceeding
contains an element of uncertainty, we do not currently believe
that any of the outstanding legal proceedings to which we are a
party will have a material adverse impact on our business, results
of operations or financial condition. However, an adverse
resolution of a number of these items may have a material adverse
impact on our business, results of operations or financial
condition. For further information, see Note 10 in the accompanying
consolidated and combined financial statements under the heading
"Legal Proceedings," which discussion is incorporated by reference
in response to this Item 3.
ITEM 4. MINE SAFETY DISCLOSURES
Not applicable.
ITEM 5. MARKET FOR REGISTRANT'S COMMON EQUITY, RELATED STOCKHOLDER
MATTERS AND ISSUER PURCHASES OF EQUITY
Market Information, Holders, and Dividends
Effective November 25, 2020, The Aaron's Company, Inc. began
trading as a standalone company and is listed on the NYSE under the
symbol "AAN".
The number of shareholders of record of the Company's common stock
at February 24, 2023 was 272.
Dividends will be payable only when, and if, declared by our Board
and will be subject to our ongoing ability to generate sufficient
income and free cash flow, any future capital needs and other
contingencies. Under our revolving credit agreement, we may pay
cash dividends in any year so long as, after giving pro forma
effect to the dividend payment, we maintain compliance with our
financial covenants and no event of default has occurred or would
result from the payment.
Issuer Purchases of Equity Securities
The following table presents our share repurchase activity for the
three months ended December 31, 2022:
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Period |
Total Number of Shares Purchased |
Average Price Paid per share |
Total Number of Shares Purchased as Part of Publicly Announced
Plans or Programs |
Maximum Dollar Value of Shares that May Yet Be Purchased Under the
Plans or Programs1
|
October 1, 2022 through October 31, 2022 |
— |
|
$ |
— |
|
— |
|
$ |
135,847,377 |
|
November 1, 2022 through November 30, 2022 |
187,476 |
|
10.55 |
|
187,476 |
|
133,869,290 |
|
December 1, 2022 through December 31, 2022 |
31,416 |
|
11.20 |
|
31,416 |
|
133,517,323 |
|
Total |
218,892 |
|
|
218,892 |
|
|
1Share
repurchases are conducted under authorizations made from time to
time by our Board. The most recent authorization was publicly
announced on March 2, 2022, which increased the Company's share
repurchase authorization amount to $250.0 million from the previous
authorized amount of $150.0 million, and extended the maturity date
by one year to December 31, 2024. Subject to the terms of our
Board's authorization and applicable law, repurchases may be made
at such times and in such amounts as the Company deems appropriate
through December 31, 2024. Repurchases may be discontinued at any
time.
Securities Authorized for Issuance Under Equity Compensation
Plans
Information concerning the Company's equity compensation plans is
set forth in Item 12 of Part III of this Annual Report on
Form 10-K.
Performance Graph
Comparison of 25 Month Cumulative Total Return*
Among The Aaron's Company, Inc., the S&P Smallcap 600 Index,
S&P 600 Retailing Index, and the S&P 600 Specialty Retail
Index
*$100 invested on 11/30/2020 in stock or index, including
reinvestment of dividends for the fiscal period ending
December 31, 2022.
The line graph above and the table below compare, for the period
immediately after the separation and distribution date through the
remainder of the fiscal year ending December 31, 2020 and the
fiscal years ending December 31, 2021 and December 31,
2022, the dollar change in the cumulative total shareholder returns
(assuming reinvestment of dividends) on the Company's common stock
with that of the S&P Smallcap 600 Index, the S&P 600
Retailing Index, and the S&P 600 Specialty Retail Index. We
regularly evaluate our Peer Group Indexes to ensure each is
reflective of our Company's business operations and
characteristics. Prior to 2022, the Company's Peer Group indexes
consisted of the S&P Smallcap 600 Index and the S&P 600
Retailing Index. During the year ended December 31, 2022,
management elected to update the indexes for the Company's Peer
Group to include the S&P 600 Specialty Retail Index, as it was
determined to better align with the Company for benchmarking and
performance incentive purposes. The S&P 600 Retailing Index was
included in the graph above for prior year comparative purposes
only.
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
11/30/2020 |
12/31/2020 |
12/31/2021 |
12/31/2022 |
The Aaron's Company, Inc. |
$ |
100.00 |
|
$ |
98.80 |
|
$ |
130.33 |
|
$ |
65.13 |
|
S&P Smallcap 600 |
100.00 |
|
108.32 |
|
137.37 |
|
115.26 |
|
S&P 600 Retailing Index |
100.00 |
|
106.84 |
|
181.02 |
|
137.66 |
|
S&P 600 Specialty Retail Index |
100.00 |
|
108.42 |
|
181.12 |
|
142.31 |
|
ITEM 6. [RESERVED]
Not applicable.
MANAGEMENT’S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND
RESULTS OF OPERATIONS
The following information should be read in conjunction with other
documents filed by The Aaron's Company, Inc. ("Aaron's" or "the
Company") with the Securities and Exchange Commission (the "SEC")
and the audited Consolidated and Combined Financial Statements and
corresponding notes thereto included in Item 8 of this Annual
Report on Form 10-K. A review of the Company’s fiscal 2022
performance compared to fiscal 2021 appears below under "Results of
Operations," "Overview of Financial Position," and "Liquidity and
Capital Resources." A review of the Company’s fiscal 2021
performance compared to fiscal 2020 can be found in Item 7 of the
Company's Annual Report on Form 10-K for the year ended December
31, 2021, filed with the SEC on February 24, 2022, which is hereby
incorporated by reference.
This MD&A contains forward-looking statements and the matters
discussed in these forward-looking statements are subject to risk,
uncertainties, and other factors that could cause actual results to
differ materially from those made, projected or implied in the
forward-looking statements. Please see "Risk Factors" and
"Cautionary Statement Concerning Forward-Looking Statements" for a
discussion of the uncertainties, risks, and assumptions associated
with these statements included in Item 1A of this Annual Report on
Form 10-K.
Business Overview
The Company is a leading, technology-enabled, omni-channel provider
of lease-to-own ("LTO") and retail purchase solutions of furniture,
appliances, electronics, and other home goods across its brands:
Aaron's, BrandsMart U.S.A., BrandsMart Leasing, and Woodhaven
Furniture Industries ("Woodhaven").
As of December 31, 2022, the Company's operating and
reportable segments are the Aaron's Business and BrandsMart, each
as described below.
The Aaron's Business segment is comprised of (i) Aaron's branded
Company-operated and franchise operated stores; (ii) its e-commerce
platform ("aarons.com"); (iii) Woodhaven; and (iv) BrandsMart
Leasing (collectively, the "Aaron’s Business").
The operations of BrandsMart U.S.A. (excluding BrandsMart Leasing)
comprise the BrandsMart segment (collectively,
"BrandsMart").
Aaron's Business Segment
Since its founding in 1955, Aaron's has been committed to serving
the overlooked and underserved customer with a dedication to
inclusion and improving the communities in which it operates.
Through a portfolio of approximately 1,275 stores and its
aarons.com e-commerce platform, Aaron's, together with its
franchisees, provide consumers with LTO and retail purchase
solutions for the products they need and want, with a focus on
providing its customers with unparalleled customer service, high
approval rates, lease plan flexibility, and an attractive value
proposition, including competitive monthly payments and total cost
of ownership, as compared to other LTO providers.
Woodhaven manufactures and supplies a significant portion of the
upholstered furniture leased and sold in Company-operated and
franchised Aaron's stores.
Launched in 2022, BrandsMart Leasing offers LTO purchase solutions
to customers of BrandsMart U.S.A.
BrandsMart Segment
Founded in 1977, BrandsMart U.S.A. is one of the leading appliance
and consumer electronics retailers in the southeast United States
and one of the largest appliance retailers in the country with ten
stores in Florida and Georgia and a growing e-commerce presence on
brandsmartusa.com. The operations of BrandsMart U.S.A. (other than
BrandsMart Leasing) comprise the BrandsMart segment.
BrandsMart U.S.A. Acquisition
On April 1, 2022, the Company completed the previously announced
transaction to acquire a 100% ownership of Interbond Corporation of
America, doing business as BrandsMart U.S.A. The Company paid total
consideration of approximately $230 million in cash under the
terms of the agreement and additional amounts for working capital
adjustments and transaction related fees. Consideration transferred
also included the off-market value associated with certain
operating leases entered into in
conjunction with the transaction. Refer to Note 2 to the
accompanying consolidated and combined financial statements for
additional information regarding the acquisition. The Company's
financial results for the year ended December 31, 2022 include
the results of BrandsMart U.S.A. subsequent to the April 1, 2022
acquisition date.
Management believes that the BrandsMart U.S.A. acquisition will
strengthen the Company's ability to deliver on its mission of
enhancing people’s lives by providing easy access to high quality
furniture, appliances, electronics, and other home goods through
affordable lease to own and retail purchase options. Management
also believes that value creation opportunities include leveraging
the Company's lease-to-own expertise to provide BrandsMart U.S.A.'s
customers enhanced payment options and
offering a wider selection of products to millions of Aaron’s
customers, as well as generating procurement savings and other cost
synergies.
Multi-Year Strategic Plan Update
During the first quarter of 2023, management announced its updated
multi-year strategic plan which includes:
•Transform
the Aaron's Business
•Aligning
the Aaron's Store Footprint to our Customer Opportunity -
We continue to invest in our market strategy capabilities to make
better-informed, evidence-driven decisions around store location
and the optimization of operating expenses primarily through our
Gen-Next store concept model further described below. We've also
enhanced our market optimization strategy with a new "Hub and
Showroom" model which leverages existing infrastructure to more
efficiently serve markets by combining servicing capabilities of
multiple stores into a "hub" store while converting other nearby
stores into "showrooms" that focus on sales
activities.
•Promote
our Value Proposition to Retain and Attract New Customers to our
Brand
– We continue to invest in e-commerce, innovative marketing
campaigns, and our lease decisioning and digital platforms to
illustrate our value proposition to new and existing customers.
Such initiatives and investments include:
◦Making
investments to drive growth and consumer traffic through our
e-commerce customer acquisition channel by consistently investing
in improvements that provide a fully transactional, mobile
optimized, and seamless shopping experience that includes broader
product selections, all of which are intended to attract newer and
younger customers.
◦Utilizing
a broad spectrum of traditional and digital bilingual marketing
communications, ranging from direct mail, social media, display,
and local market media, all allowing us to customize messages
around price, value, and payment flexibility. The Company is also
increasing its local marketing and promotions focus on weekly
payment offerings to attract more customers and gain market
share.
◦Continuing
investments in lease decisioning and other digital platforms that
allow us to optimize lease portfolio performance through analytics
and machine learnings. Other digital investments aimed at enhancing
the customer's experience include continued investments in digital
payment and servicing platforms.
•Enhance
and Grow BrandsMart
•Achieve
Transaction Synergies
-
We continue to make progress in executing our synergy initiatives
in connection with the acquisition of BrandsMart U.SA. in order to
drive meaningful value-creation opportunities for the business.
These initiatives include:
◦The
deployment of a new “in-house” lease-to-own solution, which is now
available at BrandsMart's stores ("BrandsMart
Leasing").
◦Offering
a wider selection of BrandsMart's product assortment to Aaron's
customers through the aarons.com e-commerce platform,
and
◦Leveraging
complementary purchasing capabilities and increased scale to
generate direct procurement savings across both
businesses.
•Grow
Addressable Market
-
The acquisition of BrandsMart U.S.A. broadens our customer reach
and significantly expands our total addressable market. Our
BrandsMart growth initiatives include:
◦Capturing
share in adjacent geographic markets by opening new BrandsMart
stores. Over the next three years, we expect to open 1-2 new stores
per year starting in 2023, and one new outlet center by the end of
2025.
◦Making
investments to drive growth and consumer traffic through our
e-commerce customer acquisition channel by investing in
enhancements to the online shopping experience through website
redesign, expanded product selection, and enhanced digital
marketing strategies that drive qualified traffic.
•Enterprise
Initiatives
•Strengthen
Operational Efficiencies and Optimize Cost Structure
-
During 2022, the Company initiated an operational efficiency and
optimization restructuring program intended to reduce the Company’s
overall costs further described below.
•Further
environmental, social, and governance initiatives ("ESG")
-
We continue to invest in building a people-focused workplace
culture and in opportunities to make a positive impact on the
environment and the communities where our customers and team
members live and work. To do this, we continued to enhance our
compliance, enterprise risk management, corporate governance,
diversity and inclusion, and environmental management programs and
have developed roadmaps for enhancing these programs in 2023 and
beyond.
Restructuring Programs
As management continues to execute on its long-term strategic plan,
additional benefits and charges are expected to result from our
restructuring programs. The extent of any future charges related to
our restructuring programs are not currently estimable and depend
on various factors including the timing and scope of future cost
optimization initiatives.
Real Estate Repositioning and Optimization Restructuring
Program
During the first quarter of 2020, the Company initiated a real
estate repositioning and optimization program to optimize our
Company-operated Aaron's store portfolio via our GenNext store
concept, which features larger showrooms and/or re-engineered store
layouts, increased product selection, technology-enabled shopping
and checkout, and a refined operating model. We expect that this
strategy, together with our aarons.com e-commerce platform and
increased use of technology to better serve our customers, will
enable us to reduce store operating costs while continuing to
better serve our existing markets, as well as attract new customers
and expand into new markets in the future.
Since initiation, the program has resulted in the closure,
consolidation or relocation of a total of 215 Company-operated
Aaron's stores during 2020, 2021, and 2022. This program also
resulted in the closure of one administrative store support
building and a further rationalization of our store support center
staff, which included a reduction in employee headcount in those
areas to more closely align with current business
conditions.
During 2022, the Company opened 95 new GenNext locations. Combined
with the 116 locations open at the beginning of the year, total
GenNext stores contributed 19.7% of total lease revenues and fees
and retail revenues for the Aaron's Business segment in 2022. As of
December 31, 2022, we have identified approximately 38
remaining stores for closure, consolidation, or relocation that
have not yet been closed and vacated, which are generally expected
to close in 2023. We will continue to evaluate our Company-operated
Aaron's store portfolio to determine how to best rationalize and
reposition our store base to better align with marketplace
demand.
While not all specific locations have been identified under the
real estate repositioning and optimization restructuring program,
the Company’s current strategic plan is to remodel, reposition and
consolidate our Company-operated Aaron's store footprint over the
next three years. We believe that such strategic actions will allow
the Company to continue to successfully serve our markets while
continuing to utilize our growing aarons.com shopping and servicing
platform. Management expects that this strategy, along with our
increased use of technology, will enable us to reduce store count
while retaining a significant portion of our existing customer
relationships and attract new customers.
Since inception of the real estate repositioning and optimization
program, the Company has incurred charges of $61.6
million
under the plan. These cumulative charges are primarily comprised of
operating lease right-of-use asset and fixed impairment charges,
losses recognized related to contractual lease obligations, and
severance related to reductions in store support
center
and field support staff headcount. We expect future restructuring
expenses (reversals) due to potential future early buyouts of
leases with landlords, as well as continuing variable occupancy
costs related to closed stores.
Operational Efficiency and Optimization Restructuring
Program
During the third quarter of 2022, the Company initiated an
operational efficiency and optimization restructuring program
intended to reduce the Company’s overall costs. Management believes
that implementing this restructuring program will help the Company
sharpen its operational focus, optimize its cost profile, allocate
capital resources towards long-term strategic objectives, and
generate incremental value for shareholders through investments in
technological capabilities, and fulfillment center and logistics
competencies. The program resulted in the closure or consolidation
of 22 Company-operated Aaron's stores during the year ended
December 31, 2022. This program also includes the hub and
showroom model to optimize labor in markets, store labor
realignments, optimization of the Company's supply chain, the
centralization and optimization of store support center,
operations, and multi-unit store oversight functions, as well as
other real estate and third party spend costs
reductions.
Total net restructuring expenses under the Operational Efficiency
and Optimization Restructuring Program related to the initiatives
described above were $11.6 million during the year ended
December 31, 2022. Such expenses were recorded within the
Unallocated Corporate category for segment reporting and were
comprised mainly of professional advisory fees, severance,
operating lease right-of-use asset impairment charges, fixed asset
impairment charges and continuing variable occupancy costs incurred
related to closed stores. Management expects future restructuring
expenses (reversals) due to potential early buyouts of leases with
landlords, as well as continuing variable occupancy costs related
to closed stores.
In January 2023, the Company announced a headcount reduction of its
store support center and Aaron's Business store oversight functions
to more closely align with current business conditions resulting in
the recognition of
$1.8 million in severance charges during the first quarter of
2023.
COVID-19 Pandemic and Legislative Relief
Our business has been, and may in the future be, impacted by
COVID-19 or any similar pandemic or health crisis. While our store
showrooms remain open following temporary closures of our showrooms
in March 2020, there can be no assurance that those showrooms will
not be closed due to health and safety measures in future months,
or have their operations limited.
As a result, COVID-19 could impact our business, results of
operations, financial condition, liquidity and/or cash flow in
future periods. The extent of any such impacts likely would depend
on several factors, including (a) the length and severity of any
continuing impact of the pandemic, which may be affected by the
impact of federal vaccination mandates on our workforce and the
successful distribution and efficacy of COVID-19 vaccines to our
customers and team members, as well as any new variants of the
virus, localized outbreaks or additional waves of COVID-19 cases,
among other factors; (b) the impact of any such outbreaks on our
customers, suppliers, and team members; (c) the nature of any
government orders issued in response to such outbreaks, including
whether we would be deemed essential, and thus, exempt from all or
some portion of such orders; (d) the extent of the impact of
additional government stimulus and/or enhanced unemployment
benefits to our customers in response to the negative economic
impacts of the COVID-19 pandemic, as well as the nature, timing and
amount of any such stimulus payments or benefits; and (e) supply
chain disruptions in the markets in which we operate.
In response to the global impacts of COVID-19 on U.S. companies and
citizens, the government enacted the Coronavirus, Aid, Relief, and
Economic Security Act ("CARES Act") on March 27, 2020, the
Consolidated Appropriations Act on December 27, 2020, and the
American Rescue Plan Act of 2021 ("American Rescue Plan") on March
11, 2021. We believe a significant portion of our customers
received government stimulus payments and/or federally supplemented
unemployment payments, pursuant to these economic stimulus
measures, which we believe enabled them to continue making payments
to us under their lease-to-own agreements, despite the economically
challenging times resulting from the COVID-19
pandemic.
The Company utilized tax relief options available to Company under
the CARES Act, including, among other items, the deferral of $16.5
million in payroll taxes, which generally applied to Social
Security taxes otherwise due. The Company was required to pay 50%
of the tax deferral prior to December 31, 2021 and paid the
remaining 50% in December 2022. As of December 31, 2022, the
Company has no remaining liability for payroll taxes deferred under
the CARES Act.
Operating Segment Performance
As discussed above, the Company conducts its operations through two
primary operating business segments: the Aaron’s Business and
BrandsMart. Effective April 1, 2022, the Company changed its
composition of reportable segments to align the reportable segments
with the current organizational structure, which includes separate
segments for the Aaron's Business and BrandsMart, along with an
Unallocated Corporate category for remaining unallocated costs
including equity-based compensation, interest income and expense,
information security, executive compensation, legal and compliance,
corporate governance, accounting and finance, human resources and
other corporate functions. The Unallocated Corporate category also
includes acquisition-related costs, restructuring charges, goodwill
impairment charges, and separation costs for which the individual
operating segments are not being evaluated.
The Company evaluates segment performance based primarily on
revenues and earnings (loss) from operations before unallocated
corporate costs, which are evaluated on a consolidated basis and
not allocated to the Company's business segments. Intersegment
sales between BrandsMart and the Aaron's Business pertaining to
BrandsMart Leasing, are completed at retail prices. Since the
intersegment profit affects cost of goods sold, depreciation and
lease merchandise valuation, they are adjusted when intersegment
profit is eliminated in consolidation.
The Company has retroactively adjusted, for all periods presented,
its segment disclosures to align with the current composition of
reportable segments. The discussion of the results of operations
for segment performance measures within the "Segment Performance"
sections throughout this Management's Discussion and Analysis do
not include unallocated corporate expenses.
Fiscal Year 2022 Highlights
We have been actively monitoring the impact of the current
challenging macroeconomic environment, including inflation, rising
interest rates, the slowing of consumer demand, labor shortages,
the COVID-19 pandemic, and business disruptions due to the ongoing
conflict between Russia and Ukraine, on all aspects of our
business. We anticipate that demanding market conditions, including
elevated levels of inflation, will continue throughout 2023 and
beyond. We anticipate that these
headwinds will be partially mitigated by our cost cutting and real
estate repositioning and optimization strategies further described
above.
The following summarizes significant highlights from the year ended
December 31, 2022:
•Consolidated
revenues were $2.25 billion in 2022 compared to $1.85 billion in
2021, an increase of 21.9%. This increase is primarily due to the
inclusion of BrandsMart in the Company's consolidated results
subsequent to the April 1, 2022 acquisition date.
•Total
revenues for the Aaron's Business were $1.70 billion in 2022
compared to $1.85 billion in 2021, a decrease of 7.7%. This
decrease is primarily due to a 6.4% decrease in same store revenues
primarily driven by the lease portfolio size declining during the
period, a lower lease renewal rate, lower exercise of early
purchase options, and lower retail sales.
•The
same store lease portfolio, excluding BrandsMart Leasing, began
2022 at $97.4 million, up 5.8% compared to the beginning of 2021,
and ended 2022 at $92.0 million, down 5.6% compared to the end of
2021.
•E-commerce
revenues, based on the number of stores open as of December 31,
2022, increased 6.5% at the Aaron's Business and by 8.5% at
BrandsMart during the years ended December 31,
2022.
•During
the year ended December 31, 2022, the Company opened 95 new
GenNext locations. Combined with the 116 locations open at the
beginning of the year, total GenNext stores contributed 19.7% of
total lease and retail revenues for the Aaron's Business during the
year ended December 31, 2022.
•The
loss before income taxes was $14.7 million during the year ended
December 31, 2022 and was negatively impacted by restructuring
charges of $32.7 million, a non-cash charge for a fair value
adjustment to the acquired BrandsMart merchandise inventories of
$23.1 million, BrandsMart U.S.A. acquisition-related costs of $14.6
million, goodwill impairment charges of $12.9 million recognized
for the Aaron's Business reporting unit, acquisition-related
intangible amortization expense of $9.0 million, and
separation-related costs of $1.2 million.
•Earnings
before income taxes were $145.9 million during the year ended
December 31, 2021 and were negatively impacted by
restructuring charges of $9.2 million and separation-related costs
of $6.7 million.
•Diluted
losses per share for the year ended December 31, 2022 were
$0.17 compared with diluted earnings per share of $3.26 in
2021.
•The
Company repurchased 735,032 shares of common stock for $13.4
million during the year ended December 31, 2022, which
represented approximately 2.4% of the common stock outstanding as
of December 31, 2021.
Key Performance Metrics
The following table presents store activity by ownership
type:
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
2022 |
|
2021 |
|
2020 |
Company-operated Aaron's Stores |
|
|
|
|
|
Company-operated Aaron's stores open at January 1, |
1,074 |
|
|
1,092 |
|
|
1,167 |
|
Opened |
— |
|
|
— |
|
|
4 |
|
Added through acquisition |
— |
|
|
11 |
|
|
15 |
|
Closed, sold or merged |
(40) |
|
|
(29) |
|
|
(94) |
|
Company-operated Aaron's stores open at
December 31, |
1,034 |
|
|
1,074 |
|
|
1,092 |
|
GenNext (included in Company-Operated) |
211 |
|
116 |
|
47 |
|
|
|
|
|
|
Franchised Aaron's Stores |
|
|
|
|
|
Franchised Aaron's stores open at January 1, |
236 |
|
|
248 |
|
|
335 |
|
Purchased by the Company |
— |
|
|
(11) |
|
|
(15) |
|
Closed, sold or merged |
(4) |
|
|
(1) |
|
|
(72) |
|
Franchised Aaron's stores open at December 31, |
232 |
|
|
236 |
|
|
248 |
|
|
|
|
|
|
|
BrandsMart U.S.A. Stores |
|
|
|
|
|
BrandsMart U.S.A. stores open at January 1, |
— |
|
|
— |
|
|
— |
|
Purchased by the Company |
10 |
|
|
— |
|
|
— |
|
BrandsMart U.S.A. stores open at December 31, |
10 |
|
|
— |
|
|
— |
|
Lease Portfolio Size.
Our lease portfolio size for the Aaron's Business, excluding
BrandsMart Leasing, represents the total balance of collectible
lease payments for the next month derived from our aggregate
outstanding customer lease agreements at a point in time. As of the
end of any month, the lease portfolio size is calculated as the
lease portfolio size at the beginning of the period plus
collectible lease payments for the next month derived from new
lease agreements originated in the period less the reduction in
collectible lease payments for the next month primarily as a result
of customer agreements that reach full ownership, customer early
purchase option exercises, lease merchandise returns, and
write-offs. Lease portfolio size provides management insight into
expected future collectible lease payments. The Company ended the
fourth quarter of 2022 with a lease portfolio size for all
Company-operated Aaron's stores of $126.5 million, a decrease of
7.2% compared to the lease portfolio size as of December 31,
2021.
Lease Renewal Rate.
Our lease renewal rate for the Aaron's Business, excluding
BrandsMart Leasing, for any given period represents the weighted
average of the monthly lease renewal rates for each month in the
period. The monthly lease renewal rate for any month is calculated
by dividing (i) the lease revenues collected or renewed related to
leased merchandise for such month by (ii) the lease portfolio size
as of the beginning of such month. The lease renewal rate provides
management insight into the Company's success in retaining current
customers within our customer lease portfolio over a given period
and provides visibility into expected future customer lease
payments and the related lease revenue. The lease renewal rate for
2022 was 87.5%, compared to 90.6% for 2021.
Same Store Revenues.
We believe that changes in same store revenues are a key
performance indicator for the Aaron's Business, excluding
BrandsMart Leasing, as it provides management insight into our
ability to collect customer payments, including contractually due
payments and early purchase options exercised by our current
customers. Additionally, this indicator allows management to gain
insight into the Aaron's Business' success in writing new leases
into and retaining current customers within our customer lease
portfolio.
For the year ended December 31, 2022, we calculated this
amount by comparing revenues for the year ended December 31,
2022 to revenues for the year ended December 31, 2021 for all
stores open for the entire 24-month period ended December 31,
2022, excluding stores that received lease agreements from other
acquired, closed or merged stores. Same store revenues decreased
6.4% during the year ended December 31, 2022 compared to the
prior year comparable period.
BrandsMart.
Key metrics for BrandsMart will be included when prior year
comparable periods are included in the financial
results.
Key Components of (Loss) Earnings Before Income Taxes
In this management’s discussion and analysis section, we review our
consolidated results. The financial statements for the year ended
December 31, 2022 and comparable prior year period are
consolidated financial statements of the Company and its
subsidiaries, each of which is wholly owned, and is based on the
financial position and results of operations of the Company. The
results of BrandsMart, which is presented as a separate reportable
segment, have been included in the Company's consolidated results
from the April 1, 2022 acquisition date.
For the year ended December 31, 2022 and the comparable prior
year period, some of the key revenue, cost and expense items that
affected (loss) earnings before income taxes were as
follows:
Revenues.
We separate our total revenues into four components: (a) lease
revenues and fees; (b) retail sales; (c) non-retail sales; and (d)
franchise royalties and other revenues. Lease revenues and fees
primarily include all revenues derived from lease agreements at
both our Aaron's and BrandsMart Leasing brands and fees from our
Aaron's Club program. Lease revenues and fees are recorded net of a
provision for uncollectible accounts receivable related to lease
renewal payments from lease agreements with customers. Retail sales
primarily include the sale of merchandise inventories from our
BrandsMart operations and the related warranty revenues, as well as
the sale of both new and pre-leased merchandise from our
Company-operated Aaron's stores. Non-retail sales primarily
represent new merchandise sales to our Aaron's franchisees and, to
a lesser extent, sales of Woodhaven manufactured products to
third-party retailers. Franchise royalties and other revenues
primarily represent fees from the sale of franchise rights and
royalty payments from franchisees, as well as other related income
from our franchised stores. Franchise royalties and other revenues
also include revenues from leasing Company-owned real estate
properties to unrelated third parties, as well as other
miscellaneous revenues.
Depreciation of Lease Merchandise and Other Lease Revenue
Costs.
Depreciation of lease merchandise and other lease revenues costs is
comprised of the depreciation expense associated with depreciating
merchandise held for lease and leased to customers by our
Company-operated Aaron's stores, aarons.com and BrandsMart Leasing,
as well as the costs associated with the Aaron's Club
program.
Retail Cost of Sales.
Retail cost of sales includes cost of merchandise inventories sold
through our BrandsMart U.S.A. stores and the depreciated cost of
merchandise sold through our Company-operated Aaron's stores.
Retail cost of sales for the BrandsMart segment during the year
ended December 31, 2022 includes a one-time $23.1 million
non-cash charge for a fair value adjustment to the acquired
merchandise inventories.
Non-Retail Cost of Sales.
Non-retail cost of sales primarily represents the cost of
merchandise sold to our Aaron's franchisees and, to a lesser
extent, the cost of Woodhaven's manufactured products sold to
third-party retailers.
Personnel Costs.
Personnel costs represents total compensation costs incurred for
services provided by team members of the Company with the exception
of compensation costs that are eligible for
capitalization.
Other Operating Expenses, Net.
Other operating expenses, net includes occupancy costs (including
rent expense, store maintenance and depreciation expense related to
non-manufacturing facilities), shipping and handling, advertising
and marketing, intangible asset amortization expense, professional
services expense, bank and credit card related fees and other
miscellaneous expenses. Other operating expenses, net also includes
gains or losses on sales of Company-operated stores and delivery
vehicles, fair value adjustments on assets held for sale and gains
or losses on other transactions involving property, plant and
equipment. Other operating expenses, net excludes costs that have
been capitalized or that are a component of the Company's
restructuring programs.
Provision for Lease Merchandise Write-offs.
Provision for lease merchandise write-offs represents charges
incurred related to estimated lease merchandise
write-offs.
Restructuring Expenses, Net.
Restructuring expenses, net are comprised principally of closed
store operating lease right-of-use asset impairment and operating
lease charges, fixed asset impairment charges, professional
advisory fees, and expenses related to workforce reductions. Such
costs are recorded within the Unallocated Corporate category of
segment reporting. Refer to Note 11 of the accompanying
consolidated and combined financial statements for further
discussion of restructuring expenses, net.
Impairment of Goodwill.
Impairment of goodwill is the full write-off of the goodwill
balance at the Aaron's Business reporting unit that occurred during
the year ended December 31, 2022. Refer to Note 3 of the
accompanying consolidated and combined financial statements for
further discussion of the interim goodwill impairment assessment
and the resulting impairment charge. This impairment charge was
recorded within the Unallocated Corporate category of segment
reporting.
Separation Costs.
Separation costs represent employee-related expenses associated
with the spin-off transaction, including employee-related costs,
incremental stock-based compensation expense associated with the
conversion and modification of unvested and unexercised equity
awards and other one-time expenses incurred by the Company to
operate as an independent, standalone public entity. Such costs are
recorded within the Unallocated Corporate category of segment
reporting.
Acquisition-Related Costs.
Acquisition-related costs primarily represent third-party
consulting, banking and legal expenses associated with the
acquisition of BrandsMart U.S.A. in April 2022. Such costs are
recorded within the Unallocated Corporate category of segment
reporting.
Interest Expense.
Interest expense consists primarily of interest on the Company's
variable rate borrowings, commitment fees on unused balances of the
Credit Facility (as defined below), as well as the amortization of
debt issuance costs. Such costs are recorded within the Unallocated
Corporate category of segment reporting.
Other Non-Operating (Expense) Income, Net.
Other non-operating (expense) income, net includes the impact of
foreign currency remeasurement, as well as gains and losses
resulting from changes in the cash surrender value of Company-owned
life insurance related to the Company’s deferred compensation plan.
This activity also includes earnings on cash and cash equivalent
investments.
Consolidated Results of Operations – Years Ended December 31,
2022 and 2021
The results of BrandsMart, which is presented as a separate
reportable segment, have been included in the Company's
consolidated results from the April 1, 2022 acquisition
date.
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Change |
|
Year Ended December 31, |
2022 vs. 2021
|
(In Thousands) |
2022 |
|
2021 |
|
$ |
|
% |
REVENUES: |
|
|
|
|
|
|
|
Lease Revenues and Fees |
$ |
1,529,125 |
|
|
$ |
1,633,489 |
|
|
$ |
(104,364) |
|
|
(6.4) |
% |
Retail Sales |
585,624 |
|
|
57,568 |
|
|
528,056 |
|
|
nmf |
Non-Retail Sales |
110,531 |
|
|
128,299 |
|
|
(17,768) |
|
|
(13.8) |
|
Franchise Royalties and Other Revenues
|
24,154 |
|
|
26,148 |
|
|
(1,994) |
|
|
(7.6) |
|
|
2,249,434 |
|
|
1,845,504 |
|
|
403,930 |
|
|
21.9 |
|
COSTS OF REVENUES: |
|
|
|
|
|
|
|
Depreciation of Lease Merchandise and Other Lease Revenue
Costs |
513,659 |
|
|
531,859 |
|
|
(18,200) |
|
|
(3.4) |
|
Retail Cost of Sales |
474,879 |
|
|
38,033 |
|
|
436,846 |
|
|
nmf |
Non-Retail Cost of Sales |
99,123 |
|
|
116,123 |
|
|
(17,000) |
|
|
(14.6) |
|
|
1,087,661 |
|
|
686,015 |
|
|
401,646 |
|
|
58.5 |
|
GROSS PROFIT |
1,161,773 |
|
|
1,159,489 |
|
|
2,284 |
|
|
0.2 |
|
Gross Profit % |
51.6% |
|
62.8% |
|
|
|
|
|
|
|
|
|
|
|
|
OPERATING EXPENSES: |
|
|
|
|
|
|
|
Personnel Costs |
515,144 |
|
|
495,411 |
|
|
19,733 |
|
|
4.0 |
|
Other Operating Expenses, Net |
490,143 |
|
|
434,491 |
|
|
55,652 |
|
|
12.8 |
|
Provision for Lease Merchandise Write-Offs |
97,564 |
|
|
67,888 |
|
|
29,676 |
|
|
43.7 |
|
Restructuring Expenses, Net
|
32,717 |
|
|
9,218 |
|
|
23,499 |
|
|
nmf |
Impairment of Goodwill |
12,933 |
|
|
— |
|
|
12,933 |
|
|
nmf |
Separation Costs |
1,204 |
|
|
6,732 |
|
|
(5,528) |
|
|
(82.1) |
|
Acquisition-Related Costs |
14,616 |
|
|
— |
|
|
14,616 |
|
|
nmf |
|
1,164,321 |
|
|
1,013,740 |
|
|
150,581 |
|
|
14.9 |
|
|
|
|
|
|
|
|
|
OPERATING (LOSS) PROFIT |
(2,548) |
|
|
145,749 |
|
|
(148,297) |
|
|
(101.7) |
|
Interest Expense |
(9,875) |
|
|
(1,460) |
|
|
(8,415) |
|
|
nmf |
Other Non-Operating (Expense) Income, Net |
(2,320) |
|
|
1,581 |
|
|
(3,901) |
|
|
nmf |
|
|
|
|
|
|
|
|
(LOSS) EARNINGS BEFORE INCOME TAXES |
(14,743) |
|
|
145,870 |
|
|
(160,613) |
|
|
(110.1) |
|
|
|
|
|
|
|
|
|
INCOME TAX (BENEFIT) EXPENSE |
(9,463) |
|
|
35,936 |
|
|
(45,399) |
|
|
(126.3) |
|
|
|
|
|
|
|
|
|
NET (LOSS) EARNINGS |
$ |
(5,280) |
|
|
$ |
109,934 |
|
|
$ |
(115,214) |
|
|
(104.8) |
|
nmf—Calculation is not meaningful
Revenues.
Total consolidated revenues were $2.25 billion during the year
ended December 31, 2022, a $403.9 million increase compared to
the year ended December 31, 2021. This increase was primarily
driven by the acquisition of BrandsMart U.S.A. on April 1, 2022,
which resulted in revenues of $552.5 million in the BrandsMart
segment during the year ended December 31, 2022. This increase
was partially offset by a $142.0 million decrease in revenues in
the Aaron's Business segment during the year ended
December 31, 2022, as discussed further in the "Segment
Performance" section below.
Gross Profit.
Consolidated gross profit for the Company was $1.16 billion during
the year ended December 31, 2022, a $2.3 million increase
compared to the prior year period. This increase was primarily
driven by the acquisition of BrandsMart U.S.A. on April 1, 2022,
which resulted in gross profit of $101.4 million in the BrandsMart
segment during the year ended December 31, 2022. This increase
was partially offset by a $98.2 million decrease in gross profit at
the Aaron's Business segment during the year ended
December 31, 2022, as discussed further in the "Segment
Performance" section below. Gross profit for the BrandsMart segment
during 2022 includes a one-time $23.1 million non-cash charge for a
fair value adjustment to the acquired merchandise
inventories.
As a percentage of total consolidated revenues, consolidated gross
profit declined to 51.6% during 2022 compared to 62.8% in 2021
primarily due to the non-cash charge described above as well as the
increasing proportion of BrandsMart retail sales as a percentage of
overall consolidated revenues.
Operating Expenses
Personnel Costs.
Personnel costs increased by $19.7 million due primarily to the
acquisition of BrandsMart U.S.A., which resulted in personnel costs
of $54.2 million during 2022, partially offset by lower
performance-based incentive compensation in the Aaron's Business
segment and Unallocated Corporate category.
Other Operating Expenses, Net.
Information about certain significant components of other operating
expenses, net for the consolidated Company is as
follows:
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Change |
|
Year Ended December 31, |
2022 vs. 2021 |
(In Thousands) |
2022 |
|
2021 |
|
$ |
|
% |
Occupancy Costs |
$ |
215,431 |
|
|
$ |
173,508 |
|
|
$ |
41,923 |
|
|
24.2 |
% |
Shipping and Handling |
70,144 |
|
|
60,354 |
|
|
9,790 |
|
|
16.2 |
|
Advertising Costs |
39,121 |
|
|
53,651 |
|
|
(14,530) |
|
|
(27.1) |
|
Intangible Amortization |
9,330 |
|
|
5,528 |
|
|
3,802 |
|
|
68.8 |
|
Professional Services |
17,102 |
|
|
15,684 |
|
|
1,418 |
|
|
9.0 |
|
Bank and Credit Card Related Fees |
31,081 |
|
|
21,111 |
|
|
9,970 |
|
|
47.2 |
|
Gains on Dispositions of Store-Related Assets, net |
(11,665) |
|
|
(3,862) |
|
|
(7,803) |
|
|
nmf |
Other Miscellaneous Expenses, net |
119,599 |
|
|
108,517 |
|
|
11,082 |
|
|
10.2 |
|
Other Operating Expenses, net |
$ |
490,143 |
|
|
$ |
434,491 |
|
|
$ |
55,652 |
|
|
12.8 |
% |
nmf—Calculation is not meaningful
As a percentage of total revenues, other operating expenses, net
decreased to 21.8% for the year ended December 31, 2022 from
23.5% for the same period in 2021.
Occupancy costs increased during the year ended December 31,
2022 primarily due to the acquisition of BrandsMart U.S.A., which
resulted in occupancy costs of $31.1 million during the year ended
December 31, 2022 as well as higher rent, maintenance and
utility costs at Aaron's stores and higher depreciation of
property, plant, and equipment associated with newer
Company-operated Aaron's store locations under our repositioning
and optimization initiatives. These increases were partially offset
by lower occupancy costs due to the planned net reduction of 58
Company-operated Aaron's stores during the 24-month period ended
December 31, 2022.
Shipping and handling costs increased during the year ended
December 31, 2022 primarily due to higher fuel and
distribution costs driven by inflationary pressures as well as the
acquisition of BrandsMart U.S.A., which resulted in additional
shipping and handling costs of $0.5 million during the year ended
December 31, 2022, partially offset by an 11.6% decrease in
product deliveries during the year ended December 31, 2022 as
compared to the same period in 2021.
Advertising costs decreased primarily due to lower advertising
spend at the Aaron's Business during the year ended
December 31, 2022 as compared to the same period in 2021,
partially offset by the acquisition of BrandsMart U.S.A., which
resulted in advertising costs of $2.4 million during the year ended
December 31, 2022.
Intangible amortization increased primarily due to the amortization
of intangible assets acquired in the BrandsMart U.S.A.
acquisition.
Bank and credit card related fees increased primarily due to the
acquisition of BrandsMart U.S.A., which resulted in bank and credit
card related fees of $9.8 million in the BrandsMart segment during
the year ended December 31, 2022.
Gains on dispositions of store-related assets, net increased
primarily due to gains of $8.5 million recognized during the
year ended December 31, 2022 related to sale and leaseback
transactions for seven Company-owned Aaron's store
properties.
Other miscellaneous expenses, net primarily represent the
depreciation of IT-related property, plant and equipment, software
licensing expenses, franchisee-related reserves, and other
expenses. The increases in this category during the year ended
December 31, 2022 were primarily driven by the acquisition of
BrandsMart U.S.A., which resulted in other miscellaneous expenses
of $6.9 million, as well as higher software licensing expenses and
higher travel expenses. The remaining expenses within this category
did not fluctuate significantly on an individual basis versus the
prior year.
Provision for Lease Merchandise Write-offs.
The provision for lease merchandise write-offs as a percentage of
lease revenues
and fees for the Aaron's Business was 6.4% for the year ended
December 31, 2022 compared to 4.2% for the comparable period
in 2021. During the year ended December 31, 2022, inflationary
pressures within the broader macroeconomic environment continued to
significantly impact the liquidity of our customers, which resulted
in an elevated provision for lease merchandise write-offs compared
to the year ended December 31, 2021.
Restructuring Expenses, Net.
Restructuring activity for the year ended December 31, 2022
resulted in expenses of $32.7 million, which were primarily
comprised of $16.2 million of operating lease right-of-use asset
and fixed asset impairment for Company-operated Aaron's stores
identified for closure in 2022 as well as an administrative
building in Kennesaw, Georgia, $7.2 million of continuing variable
occupancy costs incurred related to previously closed stores, $4.9
million of professional advisory fees related to cost optimization
initiatives, and $3.1 million of severance charges related to
reductions in store support center staff. Restructuring expenses
for the year ended December 31, 2021 were $9.2 million and were
primarily comprised of $4.8 million of continuing variable
occupancy costs incurred related to previously closed stores and
$4.8 million of operating lease right-of-use asset and fixed asset
impairment for Company-operated stores identified for closure
during 2021, partially offset by net gains of $1.1 million on the
sale of store properties and store-related assets that had been
previously impaired in conjunction with the repositioning and
optimization program in prior periods.
Impairment of Goodwill.
During the year ended December 31, 2022, the Company recorded
an impairment charge of
$12.9 million to fully write-off the goodwill balance of its
Aaron's Business reporting unit. This impairment charge was
recorded within the Unallocated Corporate category of segment
reporting. Refer to Note 3 to the accompanying consolidated and
combined financial statements for further discussion of the interim
goodwill impairment assessment and resulting impairment
charge.
Separation Costs.
Separation costs recognized during the years ended
December 31, 2022 and December 31, 2021 were $1.2 million and
$6.7 million, respectively, and primarily represent incremental
stock-based compensation expense associated with the conversion and
modification of unvested and unexercised equity awards,
employee-related expenses associated with the spin-off transaction
and other one-time expenses incurred by the Company to operate as
an independent, separate public entity.
Acquisition-Related Costs.
Acquisition-related costs recognized during the year ended
December 31, 2022 were $14.6 million and primarily represent
third-party consulting, banking and legal expenses associated with
the acquisition of BrandsMart U.S.A.
Operating (Loss) Profit
Interest Expense.
Interest expense increased to $9.9 million for the year ended
December 31, 2022 from $1.5 million for the year ended
December 31, 2021. Interest expense for the year ended
December 31, 2022 consists primarily of interest on the
Company's variable rate borrowings under the Credit Facility and
commitment fees on unused balances, as well as the amortization of
debt issuance costs. Interest expense for the year ended December
31, 2021 consists primarily of commitment fees on unused balances
of the Company's previous revolving credit and term loan facility,
as well as the amortization of debt issuance costs.
Other Non-Operating (Expense) Income, Net.
Other non-operating (expense) income, net, includes (a) net gains
and losses resulting from changes in the cash surrender value of
Company-owned life insurance related to the Company's deferred
compensation plan; (b) the impact of foreign currency
remeasurement; and (c) earnings on cash and cash equivalent
investments. The changes in the cash surrender value of
Company-owned life insurance resulted in net losses of $2.3 million
and net gains of $1.6 million during the years ended
December 31, 2022 and 2021, respectively. Foreign currency
remeasurement net losses resulting from changes in the value of the
U.S. dollar against the Canadian dollar and earnings on cash and
cash equivalent investments were not significant in 2022 or
2021.
Income Tax (Benefit) Expense
The Company recorded a net income tax benefit of $9.5 million
during the year ended December 31, 2022 compared to income tax
expense of $35.9 million for the same period in 2021. The effective
tax rate increased to 64.2% for the year ended December 31,
2022 compared to 24.6% for the same period in 2021. The net income
tax benefit recognized in 2022 and resulting increase in the
effective tax rate was primarily due to a loss before income taxes
of $14.7 million during the year ended December 31, 2022 due
to factors further described above, as well as the impact of a
deferred income tax benefit of $5.1 million generated by the
remeasurement of state deferred tax assets and liabilities in
connection with the BrandsMart U.S.A. acquisition during the year
ended December 31, 2022.
Segment Performance –
Years Ended December 31, 2022 and 2021
Aaron's Business Segment Results
Revenues.
The following table presents revenue by source for the Aaron's
Business segment for the years ended December 31, 2022 and
2021:
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|
|
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|
|
|
|
|
|
|
|
|
Year Ended December 31, |
|
Change |
(In Thousands) |
2022 |
|
2021 |
|
$ |
|
% |
Lease Revenues and Fees |
$ |
1,529,125 |
|
|
$ |
1,633,489 |
|
|
$ |
(104,364) |
|
|
(6.4) |
% |
Retail Sales |
39,693 |
|
|
57,568 |
|
|
(17,875) |
|
|
(31.1) |
|
Non-Retail Sales |
110,531 |
|
|
128,299 |
|
|
(17,768) |
|
|
(13.8) |
|
Franchise Royalties and Fees |
23,376 |
|
|
25,129 |
|
|
(1,753) |
|
|
(7.0) |
|
Other |
778 |
|
|
1,019 |
|
|
(241) |
|
|
(23.7) |
|
Total Revenues - Aaron's Business |
$ |
1,703,503 |
|
|
$ |
1,845,504 |
|
|
$ |
(142,001) |
|
|
(7.7) |
% |
The decreases in lease revenues and fees and retail sales during
the year ended December 31, 2022 were primarily due to the
lease portfolio size declining during the period, a lower lease
renewal rate, lower exercise of early purchase options, and lower
retail sales during the year ended December 31, 2022 compared
to the prior year period.
E-commerce revenues, based on stores open as of December 31,
2022, increased 6.5%
compared to the prior year period and were 15.8% and 14.2% of total
lease revenues and fees during the years ended December 31,
2022 and 2021, respectively.
The decrease in non-retail sales is primarily due to comparatively
lower product demand from franchisees stemming from higher customer
demand during the first half of 2021. Non-retail sales also
decreased by $3.3 million due to the reduction of 16 franchised
stores during the 24-month period ended December 31,
2022.
The decrease in franchise royalties and fees is primarily the
result of the reduction of 16 franchised stores during the 24-month
period ended December 31, 2022.
Gross Profit and Earnings Before Income Taxes.
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|
Year Ended December 31, |
|
|
|
Change |
(In Thousands) |
2022 |
|
2021 |
|
|
|
$ |
|
% |
Gross Profit |
$ |
1,061,266 |
|
|
$ |
1,159,489 |
|
|
|
|
$ |
(98,223) |
|
|
(8.5) |
% |
Earnings Before Income Taxes |
122,220 |
|
|
223,448 |
|
|
|
|
(101,228) |
|
|
(45.3) |
|
As a percentage of total revenues, gross profit for the Aaron's
Business declined to 62.3% during the year ended December 31,
2022 compared to 62.8% for the comparable period in 2021. The
factors impacting the change in gross profit are discussed
below.
Gross profit for lease revenues and fees for the Aaron's Business
was $1.01 billion and $1.10 billion during the years ended
December 31, 2022 and 2021, respectively, which represented a
gross profit margin of 66.4% and 67.4% for the respective periods.
The decline in gross profit margin is primarily driven by a $47.4
million decrease due to a lower lease renewal rate, a $16.3 million
decrease due to lower lease originations and an $8.4 million
decrease due to lower exercise of early purchase options, as well
as higher lease merchandise purchase costs and higher levels of
idle lease merchandise in 2022 as compared to 2021.
Gross profit for retail sales for the Aaron's Business was $10.7
million and $19.5 million during the years ended December 31,
2022 and 2021, respectively, which represented a gross profit
margin of 27.0% and 33.9% for the respective periods. The decline
in gross profit margin is primarily due to higher inventory
purchase costs in 2022 as compared to 2021.
Gross profit for non-retail sales for the Aaron's Business was
$11.4 million and $12.2 million during the years ended
December 31, 2022 and 2021, respectively, which represented a
gross profit margin of 10.3% and 9.5% for the respective periods.
The increase in gross profit percentage was driven by lower
inventory purchase costs in 2022 as compared to 2021.
Earnings before income taxes for the Aaron's Business segment
decreased by $101.2 million during the year ended December 31,
2022 compared to the prior year period primarily due to the $98.2
million decrease in gross profit and higher provision for lease
merchandise write-offs, partially offset by lower personnel and
advertising costs at the Aaron's Business.
BrandsMart Segment Results
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|
Year Ended December 31, |
|
|
|
Change |
(In Thousands) |
2022 |
|
2021 |
|
|
|
$ |
|
% |
Retail Sales |
$ |
552,465 |
|
|
$ |
— |
|
|
|
|
$ |
552,465 |
|
|
nmf |
Gross Profit |
101,364 |
|
|
— |
|
|
|
|
101,364 |
|
|
nmf |
(Loss) Earnings Before Income Taxes |
(11,171) |
|
|
— |
|
|
|
|
(11,171) |
|
|
nmf |
nmf—Calculation is not meaningful
Revenues.
BrandsMart segment revenues, entirely comprised of retail sales,
have been included in the Company's consolidated results from the
April 1, 2022 acquisition date and were $552.5 million during the
year ended December 31, 2022.
Gross Profit.
Gross profit for retail sales for the BrandsMart segment has been
included in the Company's consolidated results from the April 1,
2022 acquisition date and was $101.4 million during the year ended
December 31, 2022. As a percentage of revenues, gross profit
for the BrandsMart segment was 18.3% during the year ended
December 31, 2022. Gross profit for the BrandsMart segment
during the year ended December 31, 2022 includes a one-time
$23.1 million non-cash charge for a fair value adjustment to the
acquired merchandise inventories.
(Losses) Earnings before Income Taxes.
The BrandsMart segment reported a loss before income taxes of $11.2
million during the year ended December 31, 2022. The results
for the BrandsMart segment during the year ended December 31,
2022 reflect a one-time $23.1 million non-cash charge for a fair
value adjustment to the acquired merchandise
inventories.
Overview of Financial Position
The Company's consolidated balance sheet as of December 31,
2022 includes the impact of BrandsMart U.S.A., which was acquired
on April 1, 2022. The primary changes in the consolidated balance
sheets from December 31, 2021 to December 31, 2022, most
of which are the result of the BrandsMart U.S.A. acquisition,
include:
•Cash
and cash equivalents increased $4.9 million to $27.7 million at
December 31, 2022. For additional information, refer to the
"Liquidity and Capital Resources" section below.
•The
Company's consolidated balance sheet as of December 31, 2022
includes merchandise inventories of $96.0 million associated with
the BrandsMart U.S.A. acquisition.
•Property,
plant and equipment increased $36.6 million primarily due to an
increase in capital expenditures associated with the Company's real
estate optimization strategy.
•Operating
lease right-of-use assets and operating lease liabilities increased
$181.8 million and $186.6 million, respectively, primarily due to
the addition of BrandsMart's operating leases as well as additional
real estate lease agreements and amendments executed for
Company-operated Aaron's stores during the year ended
December 31, 2022. The increase in the Company's operating
lease right-of-use assets was partially offset by regularly
scheduled amortization of right-of-use assets and impairment
charges recorded in connection with restructuring actions. The
increase in the Company's operating lease liabilities was partially
offset by contractual lease payments net of the accretion of
interest.
•Goodwill
increased $41.6 million due primarily to the addition of estimated
BrandsMart-related goodwill of $54.7 million, partially offset by
an impairment charge of $12.9 million to fully write-off the
Aaron's Business goodwill balance during the year ended
December 31, 2022. Refer to Note 2 to the accompanying
consolidated and combined financial statements for further details
regarding the preliminary acquisition accounting for the BrandsMart
U.S.A. acquisition.
•Other
intangibles increased $113.4 million due primarily to recording the
estimated fair value of identifiable BrandsMart-related intangible
assets of $123.0 million, partially offset by amortization expense
recognized during the year ended December 31, 2022. Refer to
Note 2 to the accompanying consolidated and combined financial
statements for further details regarding the preliminary
acquisition accounting for the BrandsMart U.S.A
acquisition.
•Debt
increased $232.4 million primarily due to the Company's borrowings
under the Credit Facility that occurred during April 2022 to
finance the purchase price for the BrandsMart U.S.A. acquisition
and other customary acquisition and financing-related closing costs
and adjustments, partially offset by payments made on the Revolving
Facility and Term Loan during the year ended December 31,
2022. Refer to the "Liquidity and Capital Resources" section below
for further details regarding the Company’s financing
arrangements.
•Treasury
shares increased $16.9 million due primarily to the Company's
repurchase of 735,032 shares of common stock for $13.4 million
during the year ended December 31, 2022.
Liquidity and Capital Resources
General
Our primary uses of capital have historically consisted of (a)
buying merchandise; (b) personnel expenditures; (c) purchases of
property, plant and equipment, including leasehold improvements for
our new store concept and operating model; (d) expenditures related
to corporate operating activities; (e) income tax payments; and (f)
expenditures for franchisee acquisitions. Throughout 2021 and 2022,
the Company has also periodically repurchased common stock and paid
quarterly cash dividends.
We currently expect to finance our primary capital requirements
through cash flows from operations, and as necessary, borrowings
under our Revolving Facility. The Credit Facility provides for a
$175 million term loan (the "Term Loan") and a $375 million
revolving credit facility (the "Revolving Facility"), which
includes (i) a $35 million sublimit for the issuance of letters of
credit on customary terms, and (ii) a $35 million sublimit for
swing line loans on customary terms.
As of December 31, 2022, the Company had $27.7 million of cash
and $288.5 million of availability under its $375.0 million
Revolving Facility which is further described in Note 8 to the
accompanying consolidated and combined financial
statements.
Cash Provided by Operating Activities
Cash provided by operating activities was $170.4 million and
$136.0 million during the years ended December 31, 2022
and 2021, respectively. The increase in operating cash flows was
primarily driven by lower lease merchandise purchases and the
inclusion of BrandsMart operating results subsequent to the April
1, 2022 acquisition date, partially offset by a lower lease renewal
rate during the year ended December 31, 2022 as inflationary
pressures within the broader macroeconomic environment began to
impact the liquidity of our customers. Other changes in cash
provided by operating activities are discussed above in our
discussion of results for the year ended December 31,
2022.
Cash Used in Investing Activities
Cash used in investing activities was $351.4 million and $85.4
million during the years ended December 31, 2022 and 2021,
respectively.
The $266.0 million increase in investing cash outflows was
primarily due to the purchase consideration of $265.6 million
related to the BrandsMart U.S.A. acquisition and $15.3 million
higher cash outflows for purchases of property, plant and equipment
primarily related to GenNext initiatives, partially offset by $6.6
million higher proceeds from the sale of property, plant and
equipment during the year ended December 31, 2022 compared to
the prior year period.
Cash Provided by (Used in) Financing Activities
Cash provided by financing activities was $185.9 million during the
year ended December 31, 2022 compared to cash used in
financing activities of $104.0 million during the year ended
December 31, 2021. The $289.8 million change in financing cash
flows during the year ended December 31, 2022 was primarily
due to (i) the Company's borrowings under the Term Loan and the
Revolving Facility that occurred during April 2022 to finance the
BrandsMart U.S.A. acquisition, net of repayments during the period;
and (ii) $89.7 million lower outflows related to the repurchase of
the Company's common stock during the year ended December 31,
2022 compared to 2021, partially offset by net repayments of $15.5
million under the Company's inventory financing
agreement.
Share Repurchases
During the year ended December 31, 2022, the Company
repurchased 735,032 shares of the Company's common stock for a
total purchase price of approximately $13.4 million. The total
shares outstanding as of December 31, 2022 were 30,619,658
compared to 30,978,324 as of December 31, 2021. On March 2,
2022, the Company's Board of Directors increased the share
repurchase authorization to $250.0 million from the original $150.0
million plan and extended the maturity to December 31, 2024. As of
December 31, 2022, we have the authority to purchase
additional shares of $133.5 million up to our remaining
authorization limit.
Dividends
At its November 2022 meeting, our Board approved a quarterly
dividend of $0.1125 per share, which was paid to shareholders on
January 5, 2023. Aggregate dividend payments for the year ended
December 31, 2022 were $13.5 million. We expect to continue
paying this quarterly cash dividend, subject to further approval
from our Board. Although we expect to continue to pay a quarterly
cash dividend, the timing, declaration, amount and payment of
future dividends to shareholders falls within the discretion of our
Board. We cannot guarantee that we will pay a dividend in the
future or continue to pay any dividend.
On March 1, 2023, our Board declared a regular quarterly cash
dividend of $0.125 per share, an increase of 11.1%, payable on
April 4, 2023, to shareholders on record as of March 16,
2023.
Debt Financing
As of December 31, 2022, the total available credit under our
$375.0 million Credit Facility (defined below) was $288.5 million,
which reflects borrowings of $173.9 million under the Term Loan,
$69.3 million of outstanding borrowings under the Revolving
Facility and approximately $17.2 million for our outstanding
letters of credit.
On April 1, 2022, the Company entered into a new unsecured credit
facility (the "Credit Facility") which replaced its previous $250
million unsecured credit facility dated as of November 9, 2020 (as
amended, the "Previous Credit Facility") which is further described
in Note 8 to the accompanying consolidated and combined financial
statements. The new Credit Facility provides for a $175 million
Term Loan and a $375 million Revolving Facility, which includes (i)
a $35 million sublimit for the issuance of letters of credit on
customary terms, and (ii) a $35 million sublimit for swing line
loans on customary terms. The Company borrowed $175 million under
the Term Loan and $117 million under the Revolving Facility to
finance the BrandsMart U.S.A. acquisition.
Borrowings under the Revolving Facility and the Term Loan bear
interest at a rate per annum equal to, at the option of the
Company, (i) the forward-looking term rate based on the Secured
Overnight Financing Rate ("SOFR") plus an applicable margin ranging
between 1.50% and 2.25%, based on the Company’s Total Net Debt to
EBITDA Ratio (as defined in the Credit Facility agreement), or (ii)
the base rate plus an applicable margin, which is 1.00% lower than
the applicable margin for SOFR loans.
The loans and commitments under the Revolving Facility mature or
terminate on April 1, 2027. The Term Loan amortizes in quarterly
installments, commencing on December 31, 2022, in an aggregate
annual amount equal to (i) 2.50% of the original principal amount
of the Term Loan during the first and second years after the
closing date, (ii) 5.00% of the original principal amount of the
Term Loan during the third, fourth and fifth years after the
closing date, with the remaining principal balance of the Term Loan
to be due and payable in full on April 1, 2027.
The Credit Facility contains customary financial covenants
including (a) a maximum Total Net Debt to EBITDA Ratio of 2.75 to
1.00 and (b) a minimum Fixed Charge Coverage Ratio of 1.75 to
1.00.
If we fail to comply with these covenants, we will be in default
under these agreements, and all borrowings outstanding could become
due immediately. Under the Credit Facility and the Franchise Loan
Facility (as defined below), we may pay cash dividends in any year
so long as, after giving pro forma effect to the dividend payment,
we maintain compliance with our financial covenants and no event of
default has occurred or would result from the payment. We are in
compliance with all of these covenants at December 31,
2022.
Commitments
During the year ended December 31, 2022, we made net income
tax payments of $5.5 million. During the year ended December
31, 2023, we anticipate making estimated cash payments of $11.0
million for federal income taxes and $4.0 million for state income
taxes.
The Tax Cuts and Jobs Act of 2017, which was enacted in December
2017, provides for 100% expense deduction of certain qualified
depreciable assets, including lease merchandise inventory,
purchased by the Company after September 27, 2017 (but would be
phased down starting in 2023). Because of our sales and lease
ownership model, in which the Company remains the owner of
merchandise on lease, we benefit more from bonus depreciation,
relatively, than traditional furniture, electronics and appliance
retailers.
We estimate the deferred tax liability associated with bonus
depreciation from the Tax Act and the prior tax legislation is
approximately $136.0 million as of December 31, 2022, of
which approximately 73% is expected to reverse as a deferred income
tax benefit in 2023 and most of the remainder during 2024. These
amounts exclude bonus depreciation the Company will receive on
qualifying expenditures after December 31, 2022.
Leases.
We lease retail store and warehouse space for most of our
store-based operations, as well as corporate office space for store
and e-commerce supporting functions, under operating leases
expiring at various times through 2034, and our stores have an
average remaining lease term of approximately six years. Most of
the leases contain renewal options for additional periods ranging
from one to 20 years. We also lease transportation vehicles under
operating leases which generally expire during the next four years.
Approximate future minimum rental payments required under operating
leases that have initial or remaining non-cancelable terms in
excess of one year as of December 31, 2022 are disclosed in
Note 7 to the accompanying consolidated and combined financial
statements in this Annual Report.
Franchise Loan Guaranty.
We have guaranteed the borrowings of certain independent
franchisees under a franchise loan agreement (the "Franchise Loan
Facility") with a bank that is a party to our Revolving
Facility.
As further described in Note 8 to the accompanying consolidated and
combined financial statements, a new Franchise Loan Facility
agreement was entered into by the Company on April 1, 2022. This
new agreement reduced the total commitment under the Franchise Loan
Facility, from $15.0 million to $12.5 million and extended the
commitment termination date to March 31, 2023. We are able to
request an additional 364-day extension of our Franchise Loan
Facility, as long as we are not in violation of any of the
covenants under that facility or our Revolving Facility, and no
event of default exists under those agreements, until such time as
our Revolving Facility expires. We currently expect to include a
franchise loan facility as part of any extension or renewal of our
Revolving Facility thereafter. At December 31, 2022, the
maximum amount that the Company would be obligated to repay in the
event franchisees defaulted was $6.3 million, which would be due in
full within 75 days of the event of default. On February 10, 2023,
the Company amended its Franchise Loan Facility to extend the
maturity date from March 31, 2023 to March 30, 2024. Subsequently
on February 23, 2023, the Company amended its Franchise Loan
Facility to reduce the total commitment amount from $12.5 million
to $10.0 million.
Since the inception of the franchise loan program in 1994, losses
associated with the program have been insignificant. However, such
losses could be significant in a future period due to potential
adverse trends in the liquidity and/or financial performance of the
Company's franchisees resulting in an event of default or impending
defaults by franchisees. The Company records a liability related to
estimated future losses from repaying the franchisees' outstanding
debt obligations upon any
possible future events of default. This liability is included in
accounts payable and accrued expenses in the consolidated balance
sheets and was $1.3 million and $2.2 million as of
December 31, 2022 and December 31, 2021, respectively.
The liability for both periods included qualitative consideration
of potential losses, including uncertainties impacting the
operations and liquidity of our franchisees. Uncertainties include
inflationary pressures in the macroeconomic environment and the
normalization of business trends associated with the COVID-19
pandemic.
Inventory Financing Agreement.
The Company previously maintained an inventory financing agreement
for its BrandsMart segment with a lender that provided financing up
to $65.0 million for the BrandsMart segment to purchase
merchandise inventories from certain vendors as defined in the
agreement. Amounts borrowed by the Company under the inventory loan
were to be repaid based on the payment terms (pay-as-sold or
scheduled payment program) as defined in the agreement, with all
borrowings due within 50 days. The inventory loan was
collateralized by all personal property of the BrandsMart segment,
including merchandise inventories, equipment and other goods.
Interest was due monthly on the outstanding principal based on the
higher of prime-rate, 1-month LIBOR or 3-month LIBOR, commencing
typically and only after 30 days of the borrowing or the free floor
period as defined in the agreement. The inventory financing
agreement was terminable with 30 days prior written notice from one
party to the other. The inventory loan contained certain
affirmative and negative covenants, which, among other things,
restricted encumbrances of certain corporate assets and obtaining
additional debt. The Company terminated the inventory financing
agreement during the fourth quarter of 2022, and therefore there
were no borrowings outstanding under the inventory loan of December
31, 2022.
Purchase Obligations.
The Company has non-cancellable purchase obligations of $28.6
million primarily related to certain advertising and marketing
programs, software licenses, and hardware and software maintenance.
Payments under these commitments are scheduled to be $14.7 million
in 2023, $9.2 million in 2024, $3.7 million in 2025 and $1.0
million in 2026. These amounts include only those purchase
obligations for which the timing and amount of payments is certain.
We have no long-term commitments to purchase merchandise nor do we
have significant purchase agreements that specify minimum
quantities or set prices that exceed our expected requirements for
three months.
Critical Accounting Estimates
We discuss our most critical accounting estimates below. Our
critical accounting estimates are estimates made in accordance with
U.S. generally accepted accounting principles ("GAAP") that involve
a significant level of management estimation and have had or are
reasonably likely to have a material impact on our consolidated and
combined financial statements. Accordingly, the actual results may
differ materially from such estimates. For a discussion of the
Company’s significant accounting policies, see Note 1 to the
accompanying consolidated and combined financial statements, which
have been updated as applicable to describe the impacts of
macroeconomic inflationary pressures and the COVID-19
pandemic.
Revenue Recognition
Lease payments from our customers are due in advance of when the
lease revenues are earned. Lease revenues are recognized in the
consolidated and combined statement of earnings in the month they
are earned. Lease payments received prior to the month earned are
recorded as deferred lease revenue, and this amount is included in
customer deposits and advance payments in the accompanying
consolidated balance sheets. Lease payments due but not received
prior to month end are recorded as accounts receivable in the
accompanying consolidated balance sheets.
Our revenue recognition accounting policy matches the lease revenue
with the corresponding costs, mainly depreciation, associated with
lease merchandise. At December 31, 2022 and 2021, we had
deferred revenue representing cash collected in advance of being
due or otherwise earned totaling $58.2 million and $65.4 million,
respectively, and leases accounts receivable, net of an allowance
for doubtful accounts based on historical collection rates, of $5.1
million and $5.6 million, respectively. Our accounts receivable
allowance is estimated using one year of historical write-off and
collection experience. Other qualitative factors are considered in
estimating the allowance, such as seasonality and current business
trends. The Company writes off lease receivables that are 60 days
or more past due on pre-determined dates twice monthly. We record
the provision for returns and uncollected payments as a reduction
to lease and retail revenues in the consolidated and combined
statements of earnings.
Revenues from the retail sale of merchandise inventories and lease
merchandise to individual consumers are recognized at the point of
sale. Generally, the transfer of control occurs near or at the
point of sale for retail sales. For the retail sales of merchandise
inventories, an additional protection plan can be purchased by
BrandsMart U.S.A. customers that provides extended warranty
coverage on their product purchases, with payment being due for
this protection at the point of sale. A third-party underwriter
assumes the risk associated with the coverage and is primarily
responsible for fulfillment. The Company is an agent to the
contract and records the fixed commissions. These fixed commissions
on the warranty coverages are included within retail sales. Retail
sales at the BrandsMart segment, both in store and online, are
subject to the segment's 30-day return policy. Accordingly, an
allowance, based on historical returns experience, for sales
returns is recorded as a component of retail sales in the period in
which the related sales are recorded as well as an asset for the
returned merchandise. The return asset and allowance for sales
returns as of December 31, 2022 was $4.0 million and
$3.0 million, respectively. The return asset and allowance for
sales returns was recorded within prepaid and other assets and
accounts payable and accrued expenses within the accompanying
consolidated balance sheets, respectively.
Revenues for the non-retail sale of merchandise to franchisees are
recognized when control transfers to the franchisee, which is upon
delivery of the merchandise.
Revenues from franchise royalties are recognized as the fees become
due. Revenues from franchise fees are primarily related to
advertising fees charged to franchisees.
Lease Merchandise
The Company's lease merchandise is recorded at the lower of
depreciated cost or net realizable value. The cost of merchandise
manufactured by our Woodhaven operations is recorded at cost and
includes overhead from production facilities, shipping costs and
warehousing costs. The Company begins depreciating merchandise at
the earlier of 12 months and one day from our purchase of the
merchandise or when the item is leased to customers. We depreciate
merchandise on a straight-line basis to a 0% salvage value over the
lease agreement period when on lease, generally 12 to 24 months,
and generally 36 months when not on lease. Depreciation is
accelerated upon the early payout of a lease.
All lease merchandise is available for lease and sale, excluding
merchandise determined to be missing, damaged or unsalable. For
merchandise on lease, we record a provision for write-offs using
the allowance method. The allowance for lease merchandise
write-offs estimates the merchandise losses incurred but not yet
identified by management as of the end of the accounting period.
The Company estimates its allowance for lease merchandise
write-offs using historical write-off experience. Other qualitative
factors are considered in estimating the allowance, such as
seasonality and the impacts of uncertainty surrounding inflationary
pressures in the current macroeconomic environment and the
normalization of business trends associated with the COVID-19
pandemic on our customers. The Company's policy is to write-off
lease merchandise on lease agreements that are 60 days or more past
due on pre-determined dates twice monthly. As of December 31,
2022 and 2021, the allowance for lease merchandise write-offs was
$13.9 million and $12.3 million, respectively. The provision for
lease merchandise write-offs was $97.6 million and $67.9 million
for the years ended December 31, 2022 and 2021, respectively,
and is included in the provision for lease merchandise write-offs
in the accompanying consolidated and combined statements of
earnings.
For merchandise not on lease, our policies require weekly
merchandise counts at our store-based operations, which include
write-offs for unsalable, damaged, or missing merchandise
inventories. Monthly cycle counting procedures are performed at
both the Aaron's distribution centers and Woodhaven manufacturing
facilities. Physical inventories are also taken at the
manufacturing facilities annually. In addition, we monitor
merchandise levels and mix by division, store and distribution
center, as well as the average age of merchandise on hand. If
obsolete merchandise cannot be returned to vendors, its carrying
amount is adjusted to its net realizable value or written off. On a
monthly basis, all damaged, lost or unsalable merchandise
identified is written off.
Acquisition-Related Fair Value Adjustments
On April 1, 2022, the Company completed the previously announced
acquisition of all of the issued and outstanding shares of capital
stock of BrandsMart U.S.A. For the fair value measurements
performed related to the net assets acquired, including acquired
intangible assets, the Company utilized multiple Level 3 inputs and
assumptions, such as estimates about costs of capital, future
projected performance and cash flows. See Note 2 to the
accompanying consolidated and combined financial statements for
further details regarding the acquired assets. The fair value
estimations are still preliminary as they could be subject to
change as the Company finalizes assessments over the assets and
liabilities that were acquired as part of the BrandsMart U.S.A.
acquisition.
Merchandise Inventories
The Company’s merchandise inventories are stated at the lower of
weighted average cost or net realizable value, and consist entirely
of merchandise held for sale by the BrandsMart segment. In-bound
freight-related costs from vendors, net of allowances and vendor
rebates, are included as part of the net cost of merchandise
inventories. Costs associated with storing and transporting
merchandise inventories to our retail stores are expensed as
incurred and included within retail cost of sales in the
consolidated and combined statements of earnings.
The Company periodically evaluates aged or obsolete inventory on a
specific item basis and establishes an inventory markdown which
represents the excess of the carrying value over the amount the
Company expects to realize from the ultimate sale of the inventory.
Markdowns establish a new cost basis for the inventory and are
recorded within retail cost of sales within the consolidated and
combined statement of earnings. The write-offs of merchandise
inventories associated with the Company's cycle and physical
inventory count processes are also included within retail cost of
sales in the consolidated and combined statements of earnings. In
addition to identifying markdowns and write-offs on a specific item
basis, the Company also records a general reserve for unidentified
aged or obsolete inventory as well as potential write downs
associated with the inventory count process.
The following is a summary of merchandise inventories, net of
allowances:
|
|
|
|
|
|
(In Thousands) |
December 31, 2022 |
Merchandise Inventories, gross |
$ |
96,945 |
|
Reserve for Merchandise Inventories |
(981) |
|
Merchandise Inventories, net |
$ |
95,964 |
|
The following table shows the components of the reserve for
merchandise inventories:
|
|
|
|
|
|
|
|
|
|
|
|
Year Ended |
|
(In Thousands) |
December 31, 2022 |
|
|
|
|
|
Beginning Balance |
$ |
— |
|
|
|
|
|
|
Merchandise Written off |
— |
|
|
|
|
|
|
Provision for Write-offs |
981 |
|
|
|
|
|
|
Ending Balance |
$ |
981 |
|
|
|
|
|
|
Goodwill and Other Intangible Assets
Intangible assets are classified as either intangible assets with
definite lives subject to amortization or goodwill. For intangible
assets with definite lives, tests for impairment must be performed
if conditions exist that indicate the carrying amount may not be
recoverable. For goodwill, tests for impairment must be performed
at least annually, and sooner if events or circumstances indicate
that an impairment may have occurred. Factors which could
necessitate an interim impairment assessment include a sustained
decline in our stock price, prolonged negative industry or economic
trends and significant underperformance relative to historical or
projected future operating results. As an alternative to this
annual impairment testing for goodwill, management may perform a
qualitative assessment for impairment if it believes it is not more
likely than not that the carrying amount of a reporting unit’s net
assets exceeds the reporting unit’s fair value.
The following table presents the carrying amount of goodwill and
other intangible assets, net:
|
|
|
|
|
|
|
|
|
|
|
|
|
December 31 |
(In Thousands) |
2022 |
|
2021 |
Goodwill |
$ |
54,710 |
|
|
$ |
13,134 |
|
Definite-Lived Intangible Assets, Net |
118,528 |
|
|
5,095 |
|
Goodwill and Other Intangibles, Net |
$ |
173,238 |
|
|
$ |
18,229 |
|
During
the fourth quarter of 2022, in connection with its annual
impairment testing, management evaluated the various components of
the operating segments further described in Note 12 to the
accompanying consolidated and combined financial statements and
identified three reporting units: Aaron's Business, BrandsMart, and
BrandsMart Leasing, each as described below.
The Aaron's Business reporting unit is comprised of (i) Aaron's
branded Company-operated and franchise operated stores; (ii)
aarons.com e-commerce platform ("aarons.com"); and (iii) Woodhaven
(collectively, the "Aaron’s Business reporting unit"). The Aaron's
Business reporting unit is a component of the Aaron's Business
operating segment.
The operations of BrandsMart Leasing comprise the BrandsMart
Leasing reporting unit (collectively, the "BrandsMart Leasing
reporting unit"), and is a component of the Aaron's Business
operating segment.
Management considered the aggregation of the BrandsMart Leasing
reporting unit and Aaron's Business reporting unit as a single
reporting unit and determined that these components were
economically dissimilar and also reviewed separately by the segment
managers of the Aaron's Business operating segment, and therefore
should not be aggregated.
The operations of BrandsMart, as further defined in Note 1 to the
accompanying consolidated and combined financial statements,
comprise the BrandsMart reporting unit (collectively, the
"BrandsMart reporting unit") and is also the sole component of the
BrandsMart operating segment.
The acquisition of BrandsMart U.S.A. resulted in the recognition of
approximately $54.7 million of goodwill, inclusive of measurement
period adjustments further described in Note 2 to the accompanying
consolidated and combined financial statements. Of this amount,
$26.5 million was assigned to the BrandsMart Leasing reporting unit
and the remaining $28.2 million was assigned to the BrandsMart
reporting unit.
The Company concluded that the need for an interim goodwill
impairment test was triggered for the Aaron's Business reporting
unit for the quarter ended September 30, 2022. Factors that led to
this conclusion included: (i) the continued decline in the
Company's stock price and market capitalization during the third
quarter of 2022; and (ii ) uncertainty with regard to the
short-term and long-term impacts that adverse macroeconomic
conditions, including inflation and rising interest rates, may have
on the financial health of our Aaron's Business customers and
franchisees. The Company determined that the Aaron's Business
Reporting Unit's goodwill was fully impaired and recorded a
goodwill impairment loss of $12.9 million during the quarter ended
September 30, 2022. The Company concluded that given the recency of
the purchase transaction, the provisional nature of the goodwill
balance and carrying value as our acquisition accounting is
preliminary and subject to adjustment during the measurement
period, and the results of the interim impairment evaluation, the
BrandsMart reporting unit goodwill was not impaired as of September
30, 2022.
The Company also performed its annual goodwill impairment test on
the remaining goodwill balance allocated to BrandsMart Leasing and
BrandsMart reporting units as of its annual testing date, October
1, 2022, and determined that no impairment had occurred and that
the fair value of the reporting units was in excess of its carrying
value. The Company also determined that there were no events that
occurred or circumstances that changed during the fourth quarter of
2022 that would more likely than not reduce the fair value of the
reporting units below its carrying amounts.
For both the interim and annual goodwill impairment evaluations
described above, the Company engaged the assistance of a
third-party valuation firm to perform the goodwill impairment
tests. This entailed an assessment of the Aaron's Business,
BrandsMart, and BrandsMart Leasing reporting units' fair values
relative to their respective carrying values that was derived using
a combination of both income and market approaches and by
performing a market capitalization reconciliation, which included
an assessment of the control premium implied from the Company's
estimated fair values of its reporting units. The fair value
measurement involved significant unobservable inputs (Level 3
inputs, as discussed more fully below). The income approach
utilized the discounted future expected cash flows, which required
assumptions about short-term and long-term revenue growth or
decline rates, operating margins, capital requirements, and a
weighted-average cost of capital.
The market approach, which includes the guideline public company
method, utilized pricing multiples derived from an analysis of
comparable publicly traded companies. We believe the comparable
companies we evaluate as marketplace participants serve as an
appropriate reference when calculating fair value because those
companies have similar risks, participate in similar markets,
provide similar products and services for their customers and
compete with us directly.
The short-term and long-term revenue growth rates, operating
margins, capital requirements and weighted-average cost of capital
are the assumptions that are most sensitive and susceptible to
change as they require significant management judgment. The Company
performed sensitivity analyses for the Aaron's Business reporting
unit during its interim assessment, including considering
reasonably possible alternative assumptions for long-term growth or
decline rates and weighted-average cost of capital rates. Each of
the sensitivity analyses performed supported the conclusion of a
full impairment of the Aaron's Business goodwill as of September
30, 2022. The Company performed sensitivity analyses for the
BrandsMart and BrandsMart Leasing reporting units during its annual
assessment, including considering reasonably possible alternative
assumptions for long-term growth or decline rates and
weighted-average cost of capital rates. The sensitivity analyses
performed supported the Company's conclusion of no impairment for
the BrandsMart Leasing reporting unit as of October 1, 2022. The
sensitivity analyses performed supported the Company's conclusion
of no impairment for the BrandsMart reporting unit as of October 1,
2022, although an increase of 10% or more in the weighted-average
cost of capital may result in a potential impairment in the
BrandsMart reporting unit.
The Company may be required to recognize material impairments to
the BrandsMart or BrandsMart Leasing goodwill balances in the
future if: (i) the Company fails to successfully execute on one or
more elements of the BrandsMart strategic plan; (ii) actual results
are unfavorable to the Company's estimates and assumptions used to
calculate fair value; (iii) the BrandsMart or BrandsMart leasing
carrying values increase without an associated increase in the fair
value; and/or (iv) BrandsMart or BrandsMart Leasing is materially
impacted by further deterioration of macroeconomic conditions,
including inflation and rising interest rates.
March 2020 Impairment of Goodwill
As of March 31, 2020, management of Aaron's, Inc. determined its
existing goodwill was fully impaired and recorded a goodwill
impairment loss of $446.9 million during the three months ended
March 31, 2020. Management engaged the assistance of a third-party
valuation firm to perform the interim goodwill impairment test,
which entailed an assessment of the Aaron's Business reporting
unit’s fair value relative to the carrying value that was derived
using a combination of both income and market approaches and
performing a market capitalization reconciliation, which included
an assessment of the control premium implied from the Company's
estimated fair values of its reporting units. The fair value
measurement involved significant unobservable inputs (Level 3
inputs, as discussed more fully below). The income approach
utilized the discounted future expected cash flows, which required
assumptions about short-term and long-term revenue growth or
decline rates, operating margins, capital requirements, and a
weighted-average cost of capital. The income approach reflected
assumptions and estimates made by management regarding direct and
indirect impacts of the COVID-19 pandemic on the short-term and
long-term cash flows for the reporting unit. Due to the significant
uncertainty associated with the impacts of the COVID-19 pandemic,
the assumptions and estimates used by management were highly
subjective. The weighted-average cost of capital used in the income
approach was adjusted to reflect the specific risks and
uncertainties associated with the COVID-19 pandemic in developing
the cash flow projections. Given the uncertainty discussed above,
the Company performed certain sensitivity analyses including
considering reasonably possible alternative assumptions for
short-term and long-term growth or decline rates, operating
margins, capital requirements, and weighted-average cost of capital
rates. Each of the sensitivity analyses performed supported the
conclusion of a full impairment of the existing goodwill balance
within the Aaron's reporting unit.
Leases and Right-of-Use Asset Impairment
As a lessee, the Company leases retail store and warehouse space
for most of its store-based operations, as well as corporate office
space for store and e-commerce supporting functions, under
operating leases expiring at various times through 2034. Leasehold
improvements related to these leases are generally amortized over
periods that do not exceed the lesser of the lease term or useful
life. For operating leases which contain escalating payments, we
record the related lease expense on a straight-line basis over the
lease term. We generally do not obtain significant amounts of lease
incentives or allowances from landlords. Any incentive or allowance
amounts we receive are recorded as reductions of the operating
lease right-of-use asset within the consolidated balance sheets and
are amortized within other operating expenses, net over the lease
term in the consolidated and combined statements of
earnings.
As a result of our restructuring initiatives, we closed,
consolidated, or relocated 392 Company-operated stores
throughout 2019, 2020, 2021 and 2022, in addition to two of our
administrative buildings in Kennesaw, Georgia. Throughout 2016,
2017, and 2018, we also closed and consolidated 139 underperforming
company-operated stores under similar restructuring initiatives.
Our primary costs associated with closing stores are the future
lease payments and related commitments. Excluding actual and
estimated sublease receipts, our future undiscounted obligations
under operating leases related to closed stores and facilities were
$27.0 million and $32.9 million as of December 31, 2022 and
2021, respectively.
Estimated Claims Liabilities
We maintain estimated claims liabilities related to general
liability, vehicle liability, group health insurance benefits
provided to team members, and workers compensation claims. Using
actuarial analyses and projections, we estimate the claims
liabilities based on actual reported but unpaid claims and
actuarial analysis of the projected claims run off for both
reported and incurred but not reported claims. This analysis is
based upon an assessment of the likely outcome or historical
experience and considers a variety of factors, including the
actuarial loss forecasts, company-specific development factors,
general industry loss development factors and third-party claim
administrator loss estimates of individual claims. Our gross
estimated liability for workers compensation insurance claims,
vehicle liability, general liability and group health insurance was
$58.5 million and $57.4 million at December 31, 2022 and 2021,
respectively, which was recorded within accounts payable and
accrued expenses in our consolidated balance sheets. The Company
makes periodic prepayments to its insurance carriers to cover the
projected claims run off for both reported and incurred but not
reported claims, considering its retention or stop loss limits. In
addition, we have prefunding balances on deposit and other
insurance receivables with the insurance carriers of $25.1 million
and $30.8 million at December 31, 2022 and 2021, respectively,
which were recorded within prepaid expenses and other assets in our
consolidated balance sheets.
If we resolve insurance claims for amounts that are in excess of
our current estimates, we will be required to pay additional
amounts beyond those accrued at December 31,
2022.
The assumptions and conditions described above reflect management’s
best assumptions and estimates, but these items involve inherent
uncertainties as described above, which may or may not be
controllable by management. As a result, the accounting for such
items could result in different amounts if management used
different assumptions or if different conditions occur in future
periods.
Corporate Expense Allocations And Other Intercompany
Transactions
Corporate Allocations Prior to the Separation and
Distribution
The Company's operating model prior to the separation and
distribution included a combination of standalone and combined
business functions with PROG Holdings. The consolidated and
combined financial statements in this Annual Report include
corporate allocations through the separation and distribution date
for expenses related to activities that were provided on a
centralized basis within PROG Holdings, which are primarily
expenses related to executive management, finance, treasury, tax,
audit, legal, information technology, human resources and risk
management functions. Corporate allocations during the year ended
December 31, 2020 also include expenses related to the separation
and distribution. These expenses have been allocated to the Company
based on direct usage or benefit where specifically identifiable,
with the remainder allocated primarily on a pro rata basis using an
applicable measure of revenues, headcount or other relevant
measures. The Company considers these allocations to be a
reasonable reflection of the utilization of services or the benefit
received. These allocated expenses are included within personnel
costs and other operating expenses, net in the consolidated and
combined statements of earnings and as an increase to invested
capital in the consolidated balance sheets. General corporate
expenses allocated to the Company during the year ended December
31, 2020 were $38.6 million.
Management believes the assumptions regarding the allocation of
general corporate expenses from PROG Holdings are reasonable.
However, the consolidated and combined financial statements may not
include all of the actual expenses that would have been incurred
and may not reflect the Company's consolidated and combined results
of operations, financial position and cash flows had it been a
standalone company during the periods presented. Actual costs that
would have been incurred if the Company had been a standalone
company would depend on multiple factors, including organization
structure and various other strategic decisions.
Segment Reporting - Unallocated Corporate Costs
For all periods subsequent to the separation and distribution but
prior to April 1, 2022, the Company only had one operating and
reportable segment. Effective as of April 1, 2022 and in connection
with acquisition of BrandsMart U.S.A., the Company updated its
reportable segments to align the reportable segments with the
current organizational structure and the operating results that the
chief operating decision maker regularly reviews to analyze
performance and allocate resources, which includes two operating
and reportable segments: Aaron's Business and BrandsMart, along
with an Unallocated Corporate category for remaining unallocated
costs. The Company has retroactively adjusted, for all periods
presented, its segment disclosures to align with the current
composition of reportable segments.
Unallocated Corporate costs are presented separately and generally
include unallocated costs associated with the following:
equity-based compensation, interest income and expense, information
security, executive compensation, legal and compliance, corporate
governance, accounting and finance, human resources and other
corporate functions. The Unallocated Corporate category also
includes acquisition-related costs, restructuring charges and
separation costs for which the individual operating segments are
not being evaluated.
Recent Accounting Pronouncements
Refer to Note 1 to the accompanying consolidated and combined
financial statements for a discussion of recently issued accounting
pronouncements.
ITEM 7A. QUANTITATIVE AND QUALITATIVE DISCLOSURES ABOUT MARKET
RISK
As of December 31, 2022, the Company had $243.2 million of
outstanding borrowings under the Credit Facility, further described
in Note 8 to the accompanying consolidated and combined financial
statements. Borrowings under the Credit Facility bear interest at a
rate per annum equal to, at the option of the Company, (i) the
forward-looking term rate based on the SOFR plus an applicable
margin ranging between 1.50% and 2.25%, based on the Company's
Total Net Debt to EBITDA Ratio, or (ii) the base rate plus an
applicable margin, which is 1.00% lower than the applicable margin
for SOFR loans. The variable rates associated with these facilities
exposes us to the risk of increased costs if interest rates rise
while we have outstanding borrowings tied to variable rates. Based
on the Company’s variable-rate debt outstanding as of December 31,
2022, a hypothetical 10% increase or decrease in interest rates
would increase or decrease interest expense by approximately $1.5
million on an annualized basis.
We do not use any significant market risk sensitive instruments to
hedge commodity, foreign currency or other risks, and hold no
market risk sensitive instruments for trading or speculative
purposes.
ITEM 8. FINANCIAL STATEMENTS AND SUPPLEMENTARY
DATA
Report of Independent Registered Public Accounting
Firm
To the Shareholders and the Board of Directors of The Aaron’s
Company, Inc.
Opinion on the Financial Statements
We have audited the accompanying consolidated balance sheets of The
Aaron’s Company, Inc. (the Company) as of December 31, 2022 and
2021, the related consolidated and combined statements of earnings,
comprehensive (loss) income, equity and cash flows for each of the
three years in the period ended December 31, 2022, and the related
notes (collectively referred to as the "consolidated and combined
financial statements"). In our opinion, the consolidated and
combined financial statements present fairly, in all material
respects, the financial position of the Company at December 31,
2022 and 2021, and the results of its operations and its cash flows
for each of the three years in the period ended December 31, 2022,
in conformity with U.S. generally accepted accounting
principles.
We also have audited, in accordance with the standards of the
Public Company Accounting Oversight Board (United States) (PCAOB),
the Company's internal control over financial reporting as of
December 31, 2022, based on criteria established in Internal
Control-Integrated Framework issued by the Committee of Sponsoring
Organizations of the Treadway Commission (2013 framework), and our
report dated March 1, 2023 expressed an unqualified opinion
thereon.
Basis for Opinion
These financial statements are the responsibility of the Company's
management. Our responsibility is to express an opinion on the
Company’s financial statements based on our audits. We are a public
accounting firm registered with the PCAOB and are required to be
independent with respect to the Company in accordance with the U.S.
federal securities laws and the applicable rules and regulations of
the Securities and Exchange Commission and the PCAOB.
We conducted our audits in accordance with the standards of the
PCAOB. Those standards require that we plan and perform the audit
to obtain reasonable assurance about whether the financial
statements are free of material misstatement, whether due to error
or fraud. Our audits included performing procedures to assess the
risks of material misstatement of the financial statements, whether
due to error or fraud, and performing procedures that respond to
those risks. Such procedures included examining, on a test basis,
evidence regarding the amounts and disclosures in the financial
statements. Our audits also included evaluating the accounting
principles used and significant estimates made by management, as
well as evaluating the overall presentation of the financial
statements. We believe that our audits provide a reasonable basis
for our opinion.
Critical Audit Matters
The critical audit matters communicated below are matters arising
from the current period audit of the financial statements that were
communicated or required to be communicated to the audit committee
and that: (1) relate to accounts or disclosures that are material
to the financial statements and (2) involved our especially
challenging, subjective or complex judgments. The communication of
critical audit matters does not alter in any way our opinion on the
consolidated and combined financial statements, taken as a whole,
and we are not, by communicating the critical audit matters below,
providing separate opinions on the critical audit matters or on the
accounts or disclosures to which they relate.
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Estimated claims liabilities costs |
Description of the Matter |
|
At December 31, 2022, the Company recorded $58.5 million associated
with its estimated claims liabilities costs, which primarily relate
to workers compensation and vehicle liability insurance for the
Aaron's Business segment (collectively, the estimated claims
liabilities). As discussed in Note 1 to the consolidated and
combined financial statements, the estimated claims liabilities are
recorded based on actual reported but unpaid claims and actuarial
analysis of the projected claims run off for both reported and
incurred but not reported claims. This analysis is based upon an
assessment of the likely outcome or historical
experience.
Auditing the Company's estimated claims liabilities is complex and
required us to involve our actuarial specialists due to the
measurement uncertainty associated with the estimates and the use
of various actuarial methods. The Company’s analyses of the
estimated claims liabilities consider a variety of factors,
including the actuarial loss forecasts, company-specific
development factors, general industry loss development factors and
third-party claim administrator loss estimates of individual
claims. The estimated claims liabilities are sensitive to changes
in these factors.
|
How We Addressed the Matter in Our Audit |
|
We obtained an understanding, evaluated the design, and tested the
operating effectiveness of the Company’s controls over the
estimated claims liabilities process. For example, we tested
controls over the factors mentioned above that management used in
the calculations and the completeness and accuracy of the data
underlying the ultimate expected losses.
To
evaluate the reserve for estimated claims liabilities, we performed
audit procedures that included, among others, testing the
completeness and accuracy of the underlying claims data used in the
Company’s actuarial analyses. Additionally, we involved our
actuarial specialists to assist in our evaluation of the key
factors mentioned above and management’s methodologies to establish
the actuarially determined ultimate expected losses and to develop
a range for ultimate expected loss estimates based on independently
developed assumptions, which we compared to the Company's recorded
estimated claims liabilities.
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BrandsMart Acquisition - Trade names Intangible |
Description of the Matter |
|
On April 1, 2022, the Company completed the acquisition of
BrandsMart U.S.A. ("BrandsMart") for total consideration of
$272.4 million, net of cash acquired, including working
capital and cash adjustments ("the Transaction") as disclosed in
Note 2 to the consolidated and combined financial statements. The
Transaction is accounted for as a business combination and the
Company preliminary allocated $108.0 million of the purchase
price to the fair value of the acquired trade names intangible
asset. The Company is in the process of analyzing the estimated
values of assets acquired and liabilities assumed, and therefore,
the allocation of the purchase price is preliminary as of December
31, 2022.
Auditing management's estimate of the trade names fair value for
purposes of its preliminary allocation of purchase price for its
acquisition of BrandsMart involved especially subjective and
complex judgements in determining the fair value of the trade names
intangible asset. The estimation uncertainty was primarily due to
the complexity of the valuation models used to measure that fair
value as well as the sensitivity of the underlying significant
assumptions such as projected revenues, operating results, discount
rate and long-term growth rate. These significant assumptions are
forward-looking and could be affected by future economic and market
conditions.
|
How We Addressed the Matter in Our Audit |
|
We tested the design and operating effectiveness of the Company's
controls related to the accounting for the BrandsMart acquisition.
For example, we tested controls over the recognition and
measurement of the trade name intangible asset in the acquisition,
including the Company's controls over the valuation model, the
mathematical accuracy of the valuation model and development of
underlying assumptions used to develop the fair value measurement
estimate.
To test the fair value of the Company's trade names intangible
asset, our audit procedures included, among others, evaluating the
Company's valuation model and significant assumptions used and
testing the completeness and accuracy of the underlying data
supporting the significant assumptions discussed above. We involved
our valuation specialists to assist with our evaluation of the
valuation model and certain of the significant assumptions
discussed above. In addition, to evaluate the effect of changes in
assumptions, we performed sensitivity analysis of the fair value of
the trade names intangible asset.
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Valuation of Goodwill - BrandsMart reporting unit |
Description of the Matter |
|
As discussed in Note 3 of the consolidated and combined financial
statements, goodwill is tested for impairment at least annually at
the reporting unit level. This requires management to estimate the
fair value of the reporting units with goodwill allocated to them.
The Company estimates the fair value based on a combination of the
discounted cash flow method and guideline public-company method. As
of the annual impairment testing date of October 1, 2022, the
BrandsMart reporting unit goodwill balance totaled $28.2
million.
Auditing management's goodwill impairment tests involved especially
subjective judgements due to the significant estimation required in
determining the fair value of the reporting unit. In particular,
the estimate of the fair value for the Company's BrandsMart
reporting unit is sensitive to changes in assumptions such as the
discount rate, the long-term growth rate and expected future net
cash flows, including projected operating revenue, operating
results and capital expenditures, which are affected by
expectations about future market and economic
conditions.
|
How We Addressed the Matter in Our Audit |
|
We obtained an understanding, evaluated the design and tested the
operating effectiveness of controls over the Company's goodwill
impairment review process. For example, we tested controls over the
estimation of the fair value of the reporting unit, including the
Company's controls over the valuation model, the mathematical
accuracy of the valuation model and development of underlying
assumptions used to estimate the fair value of the reporting unit.
We also tested management's review of the reconciliation of the
aggregate estimated fair value of the reporting units to the market
capitalization of the Company.
To test the estimated fair value of the Company's BrandsMart
reporting unit, our audit procedures included, among others,
assessing the valuation methodology, the guideline public companies
selected, and the underlying data used by the Company in its
analysis, including testing the significant assumptions discussed
above. We compared the significant assumptions discussed above used
by management to current industry and economic trends, changes to
the Company's business model and other relevant factors. We
performed sensitivity analyses of these significant assumptions to
evaluate the changes in the fair value of the reporting unit that
would result from changes in these assumptions. We involved
valuation specialists to assist in our evaluation of the valuation
methodology and the significant assumptions used in determining the
fair value of the reporting unit. We also tested the reconciliation
of the aggregate estimated fair value of the reporting units to the
market capitalization of the Company.
|
We have served as the Company's auditor since 2020.
/s/ Ernst & Young LLP
Atlanta, Georgia
March 1, 2023
Report of Independent Registered Public Accounting
Firm
To the Shareholders and the Board of Directors of The Aaron's
Company, Inc.
Opinion on Internal Control over Financial Reporting
We have audited The Aaron’s Company, Inc.’s internal control over
financial reporting as of
December 31, 2022, based on criteria established in Internal
Control-Integrated Framework issued by the Committee of Sponsoring
Organizations of the Treadway Commission (2013 framework) (the COSO
criteria). In our opinion, The Aaron's Company, Inc. (the Company)
maintained, in all material respects, effective internal control
over financial reporting as of December 31, 2022, based on the
COSO criteria.
As indicated in the accompanying Management Report on Internal
Control Over Financial Reporting, management’s assessment of and
conclusion on the effectiveness of internal control over financial
reporting did not include the internal controls of BrandsMart
U.S.A., which is included in the 2022 consolidated financial
statements of the Company and constituted 23% and 30% of total and
net assets, respectively, as of December 31, 2022 and 25% and 76%
of revenues and loss before income taxes, respectively, for the
year then ended. Our audit of internal control over financial
reporting of the Company also did not include an evaluation of the
internal control over financial reporting of BrandsMart
U.S.A.
We also have audited, in accordance with the standards of the
Public Company Accounting Oversight Board (United States) (PCAOB),
the consolidated balance sheets of the Company as of
December 31, 2022 and 2021, and the related consolidated and
combined statements of earnings, comprehensive (loss) income,
equity and cash flows for each of the three years in the period
ended December 31, 2022, and the related notes and our report
dated March 1, 2023 expressed an unqualified opinion
thereon.
Basis for Opinion
The Company’s management is responsible for maintaining effective
internal control over financial reporting and for its assessment of
the effectiveness of internal control over financial reporting
included in the accompanying Management Report on Internal Control
over Financial Reporting. Our responsibility is to express an
opinion on the Company’s internal control over financial reporting
based on our audit. We are a public accounting firm registered with
the PCAOB and are required to be independent with respect to the
Company in accordance with the U.S. federal securities laws and the
applicable rules and regulations of the Securities and Exchange
Commission and the PCAOB.
We conducted our audit in accordance with the standards of the
PCAOB. Those standards require that we plan and perform the audit
to obtain reasonable assurance about whether effective internal
control over financial reporting was maintained in all material
respects.
Our audit included obtaining an understanding of internal control
over financial reporting, assessing the risk that a material
weakness exists, testing and evaluating the design and operating
effectiveness of internal control based on the assessed risk, and
performing such other procedures as we considered necessary in the
circumstances. We believe that our audit provides a reasonable
basis for our opinion.
Definition and Limitations of Internal Control Over Financial
Reporting
A company’s internal control over financial reporting is a process
designed to provide reasonable assurance regarding the reliability
of financial reporting and the preparation of financial statements
for external purposes in accordance with generally accepted
accounting principles. A company’s internal control over financial
reporting includes those policies and procedures that (1) pertain
to the maintenance of records that, in reasonable detail,
accurately and fairly reflect the transactions and dispositions of
the assets of the company; (2) provide reasonable assurance that
transactions are recorded as necessary to permit preparation of
financial statements in accordance with generally accepted
accounting principles, and that receipts and expenditures of the
company are being made only in accordance with authorizations of
management and directors of the company; and (3) provide reasonable
assurance regarding prevention or timely detection of unauthorized
acquisition, use, or disposition of the company’s assets that could
have a material effect on the financial statements.
Because of its inherent limitations, internal control over
financial reporting may not prevent or detect misstatements. Also,
projections of any evaluation of effectiveness to future periods
are subject to the risk that controls may become inadequate because
of changes in conditions, or that the degree of compliance with the
policies or procedures may deteriorate.
/s/ Ernst & Young LLP
Atlanta, Georgia
March 1, 2023
Management Report on Internal Control over Financial
Reporting
Management of The Aaron's Company, Inc. and subsidiaries (the
"Company") is responsible for establishing and maintaining adequate
internal control over financial reporting as defined in Rules
13a-15(f) and 15d-15(f) under the Securities Exchange Act of 1934,
as amended. Internal control over financial reporting is a process
designed to provide reasonable assurance regarding the reliability
of financial reporting and the preparation of financial statements
for external reporting purposes in accordance with accounting
principles generally accepted in the United States of
America.
Because of its inherent limitations, internal control over
financial reporting may not prevent or detect misstatements.
Projections of any evaluation of effectiveness to future periods
are subject to the risk that controls may become inadequate because
of changes in conditions or that the degree of compliance with the
policies or procedures may deteriorate.
The Company’s management assessed the effectiveness of the
Company’s internal control over financial reporting as of
December 31, 2022. In making this assessment, the Company’s
management used the criteria set forth by the Committee of
Sponsoring Organizations of the Treadway Commission (2013
framework) in Internal Control-Integrated
Framework.
In April 2022, the Company acquired BrandsMart U.S.A. The Company
is currently in the process of integrating BrandsMart into its
assessment of its internal control over financial reporting.
Consistent with guidance issued by the Securities and Exchange
Commission that an assessment of a recently acquired business may
be omitted from management’s report on internal control over
financial reporting in the year of acquisition, Management's
assessment and conclusions on the effectiveness of our disclosure
controls and procedures as of December 31, 2022 excludes an
assessment of the internal control over financial reporting of
BrandsMart. BrandsMart's operations represented approximately 23%
and 30% of the Company's total assets and net assets, respectively,
as of December 31, 2022 and 25% and 76% of the Company's total
revenues and loss before income taxes, respectively, for the year
ended December 31, 2022.
Excluding the above, Management's assessment concluded that, as of
December 31, 2022, the Company’s internal control over
financial reporting was effective.
The Company’s internal control over financial reporting as of
December 31, 2022 has been audited by Ernst & Young
LLP, an independent registered public accounting firm, as stated in
its report dated March 1, 2023, which expresses an unqualified
opinion on the effectiveness of the Company’s internal control over
financial reporting as of December 31, 2022.
THE AARON'S COMPANY, INC.
CONSOLIDATED BALANCE SHEETS
|
|
|
|
|
|
|
|
|
|
|
|
|
December 31, |
|
2022 |
|
2021 |
|
(In Thousands) |
ASSETS: |
|
|
|
Cash and Cash Equivalents |
$ |
27,716 |
|
|
$ |
22,832 |
|
Accounts Receivable (net of allowances of $8,895 in 2022 and $7,163
in 2021)
|
38,191 |
|
|
29,443 |
|
Lease Merchandise (net of accumulated depreciation and allowances
of $431,092 in 2022 and $439,745 in 2021)
|
693,795 |
|
|
772,154 |
|
Merchandise Inventories, Net |
95,964 |
|
|
— |
|
Property, Plant and Equipment, Net |
267,457 |
|
|
230,895 |
|
Operating Lease Right-of-Use Assets |
459,950 |
|
|
278,125 |
|
Goodwill |
54,710 |
|
|
13,134 |
|
Other Intangibles, Net |
118,528 |
|
|
5,095 |
|
Income Tax Receivable |
5,716 |
|
|
3,587 |
|
Prepaid Expenses and Other Assets |
96,436 |
|
|
86,000 |
|
Total Assets |
$ |
1,858,463 |
|
|
$ |
1,441,265 |
|
LIABILITIES & SHAREHOLDERS' EQUITY: |
|
|
|
Accounts Payable and Accrued Expenses |
$ |
264,043 |
|
|
$ |
244,670 |
|
Deferred Income Taxes Payable |
87,008 |
|
|
92,306 |
|
Customer Deposits and Advance Payments |
73,196 |
|
|
66,289 |
|
Operating Lease Liabilities |
496,401 |
|
|
309,834 |
|
Debt |
242,413 |
|
|
10,000 |
|
Total Liabilities |
1,163,061 |
|
|
723,099 |
|
Commitments and Contingencies (Note 10)
|
|
|
|
Shareholders' Equity: |
|
|
|
Common Stock, Par Value $0.50 Per Share: Authorized: 112,500,000
Shares at December 31, 2022 and December 31, 2021; Shares Issued:
36,100,011 at December 31, 2022 and 35,558,714 at December 31,
2021
|
18,050 |
|
|
17,779 |
|
Additional Paid-in Capital |
738,428 |
|
|
724,384 |
|
Retained Earnings |
79,073 |
|
|
98,546 |
|
Accumulated Other Comprehensive Loss |
(1,396) |
|
|
(739) |
|
|
834,155 |
|
|
839,970 |
|
Less: Treasury Shares at Cost |
|
|
|
5,480,353 Shares at December 31, 2022 and 4,580,390 Shares at
December 31, 2021
|
(138,753) |
|
|
(121,804) |
|
Total Shareholders' Equity |
695,402 |
|
|
718,166 |
|
Total Liabilities & Shareholders' Equity |
$ |
1,858,463 |
|
|
$ |
1,441,265 |
|
The accompanying notes are an integral part of the Consolidated and
Combined Financial Statements.
THE AARON'S COMPANY, INC.
CONSOLIDATED AND COMBINED STATEMENTS OF EARNINGS
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Year Ended December 31, |
|
2022 |
|
2021 |
|
2020 |
|
(In Thousands) |
REVENUES: |
|
|
|
|
|
Lease Revenues and Fees |
$ |
1,529,125 |
|
|
$ |
1,633,489 |
|
|
$ |
1,530,464 |
|
Retail Sales |
585,624 |
|
|
57,568 |
|
|
47,345 |
|
Non-Retail Sales |
110,531 |
|
|
128,299 |
|
|
127,652 |
|
Franchise Royalties and Other Revenues |
24,154 |
|
|
26,148 |
|
|
29,458 |
|
|
2,249,434 |
|
|
1,845,504 |
|
|
1,734,919 |
|
COSTS OF REVENUES: |
|
|
|
|
|
Depreciation of Lease Merchandise and Other Lease Revenue
Costs |
513,659 |
|
|
531,859 |
|
|
510,709 |
|
Retail Cost of Sales |
474,879 |
|
|
38,033 |
|
|
29,874 |
|
Non-Retail Cost of Sales |
99,123 |
|
|
116,123 |
|
|
110,794 |
|
|
1,087,661 |
|
|
686,015 |
|
|
651,377 |
|
GROSS PROFIT |
1,161,773 |
|
|
1,159,489 |
|
|
1,083,542 |
|
OPERATING EXPENSES: |
|
|
|
|
|
Personnel Costs |
515,144 |
|
|
495,411 |
|
|
476,575 |
|
Other Operating Expenses, Net |
490,143 |
|
|
434,491 |
|
|
419,108 |
|
Provision for Lease Merchandise Write-Offs |
97,564 |
|
|
67,888 |
|
|
63,642 |
|
Restructuring Expenses, Net |
32,717 |
|
|
9,218 |
|
|
42,544 |
|
Impairment of Goodwill |
12,933 |
|
|
— |
|
|
446,893 |
|
Retirement Charges |
— |
|
|
— |
|
|
12,634 |
|
Separation Costs |
1,204 |
|
|
6,732 |
|
|
8,184 |
|
Acquisition-Related Costs |
14,616 |
|
|
— |
|
|
— |
|
|
1,164,321 |
|
|
1,013,740 |
|
|
1,469,580 |
|
OPERATING (LOSS) PROFIT |
(2,548) |
|
|
145,749 |
|
|
(386,038) |
|
Interest Expense |
(9,875) |
|
|
(1,460) |
|
|
(10,006) |
|
Loss on Debt Extinguishment |
— |
|
|
— |
|
|
(4,079) |
|
Other Non-Operating (Expense) Income, Net |
(2,320) |
|
|
1,581 |
|
|
2,309 |
|
(LOSS) EARNINGS BEFORE INCOME TAX EXPENSE |
(14,743) |
|
|
145,870 |
|
|
(397,814) |
|
INCOME TAX (BENEFIT) EXPENSE |
(9,463) |
|
|
35,936 |
|
|
(131,902) |
|
NET (LOSS) EARNINGS |
$ |
(5,280) |
|
|
$ |
109,934 |
|
|
$ |
(265,912) |
|
(LOSS) EARNINGS PER SHARE |
$ |
(0.17) |
|
|
$ |
3.33 |
|
|
$ |
(7.85) |
|
(LOSS) EARNINGS PER SHARE ASSUMING DILUTION |
$ |
(0.17) |
|
|
$ |
3.26 |
|
|
$ |
(7.85) |
|
The accompanying notes are an integral part of the Consolidated and
Combined Financial Statements.
THE AARON'S COMPANY, INC.
CONSOLIDATED AND COMBINED STATEMENTS OF COMPREHENSIVE (LOSS)
INCOME
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Year Ended December 31 |
(In Thousands) |
2022 |
|
2021 |
|
2020 |
Net (Loss) Earnings |
$ |
(5,280) |
|
|
$ |
109,934 |
|
|
$ |
(265,912) |
|
Other Comprehensive (Loss) Income: |
|
|
|
|
|
Unrealized (Loss) on Fuel Hedge Derivative Instrument |
(17) |
|
|
— |
|
|
— |
|
Foreign Currency Translation Adjustment |
(640) |
|
|
58 |
|
|
(778) |
|
Total Other Comprehensive (Loss) Income |
(657) |
|
|
58 |
|
|
(778) |
|
Comprehensive (Loss) Income |
$ |
(5,937) |
|
|
$ |
109,992 |
|
|
$ |
(266,690) |
|
The accompanying notes are an integral part of the Consolidated and
Combined Financial Statements.
THE AARON'S COMPANY, INC.
CONSOLIDATED AND COMBINED STATEMENTS OF EQUITY
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Treasury Stock |
|
Common Stock |
|
Invested Capital |
|
Additional Paid-In Capital |
|
Retained Earnings |
|
Accumulated Other Comprehensive Loss |
|
Total Equity |
(In Thousands, Except Per Share) |
Shares |
|
Amount |
|
Shares |
|
Amount |
|
|
|
|
|
Balance, January 1, 2020
|
— |
|
|
$ |
— |
|
|
— |
|
|
$ |
— |
|
|
$ |
837,800 |
|
|
$ |
— |
|
|
$ |
— |
|
|
$ |
(19) |
|
|
$ |
837,781 |
|
Stock-Based Compensation |
— |
|
|
— |
|
|
— |
|
|
— |
|
|
23,570 |
|
|
1,112 |
|
|
— |
|
|
— |
|
|
24,682 |
|
Net increase in Invested Capital |
— |
|
|
— |
|
|
— |
|
|
— |
|
|
120,779 |
|
|
— |
|
|
— |
|
|
— |
|
|
120,779 |
|
Net Loss (Earnings) |
— |
|
|
— |
|
|
— |
|
|
— |
|
|
(267,793) |
|
|
— |
|
|
1,881 |
|
|
— |
|
|
(265,912) |
|
Transfer of Invested Capital to Additional Paid-in
Capital |
— |
|
|
— |
|
|
— |
|
|
— |
|
|
(714,356) |
|
|
714,356 |
|
|
— |
|
|
— |
|
|
— |
|
Issuance of Common Stock |
|