Coveo Named the Champion in New 2022 SoftwareReviews Enterprise Search Report
28 Julho 2022 - 3:00PM
Coveo Solutions Inc, (TSX:CVO), a leader in AI-powered relevance
platforms that transform search, recommendations, and
personalization within digital experiences, today announced it has
been recognized as the champion in the 2022 Enterprise Search
Emotional Footprint from SoftwareReviews, a division of IT research
and consulting firm Info-Tech Research Group. The award is based on
the collective knowledge of real users and placement is based on
user sentiment, alongside the ‘value index’ which captures user
satisfaction given the costs they are paying.
SoftwareReviews named Coveo the leader as it received a 8.7 CX
score, which represents the complete and aggregated satisfaction
score from end users. Coveo also received the highest Emotional
Footprint with a score of +94, receiving perfect scores in respect,
reliability, and client friendly policies. Coveo led multiple
categories of customer satisfaction, including:
- 100% Enabling Productivity
- 100% Effective
- 100% Inspiring
- 100% Reliable
- 100% Security
- 95% Fair
- 92% Trustworthy
- 92% Performance Enhancing
The Emotional Footprint makes the SoftwareReviews Data Quadrant
unique as it is the inclusion of aggregated emotional response
ratings in the areas of service, negotiation, product impact,
conflict resolution, and strategy and innovation. This creates a
powerful indicator of overall user feeling toward the vendor and
its product from the software users’ point of view.“We’re honored
to be recognized as the champion in the 2022 Enterprise Search
market, earning the highest score including our emotional
footprint,” said Louis Têtu, Chairman and CEO at Coveo. “At Coveo,
we partner with our leading organizations across the world to help
them achieve their digital transformation and business goals. We
couldn’t do that without their trust and a very tight partnership,
in everything we do together.”
Download the 2022 Enterprise Search Emotional Footprint from
SoftwareReviews report.
About SoftwareReviews Data Quadrant Awards and Software
Reports:
SoftwareReviews Data Quadrant Awards recognize outstanding
vendors in the technology marketplace as evaluated by their users
annually. Top vendors in a software category are eligible to
receive Data Quadrant Gold Medals, provided their net-promoter
scores meet the threshold for sufficiently high user satisfaction
across four areas of evaluation: vendor capabilities, product
features, likeliness to recommend, and vendor experience. In-depth
product evaluation reports are available at
http://www.softwarereviews.com.
About SoftwareReviews
SoftwareReviews is a division of Info-Tech Research Group, a
world-class IT research and consulting firm established in 1997.
Backed by two decades of IT research and advisory experience,
SoftwareReviews is a leading source of expertise and insight into
the enterprise software landscape and client-vendor
relationships.
By collecting real data from IT and business professionals, the
SoftwareReviews methodology produces the most detailed and
authentic insights into the experience of evaluating and purchasing
enterprise software.
About Coveo SolutionsWe believe that relevance
and personalization are critical for businesses to win in the new
digital experience economy, to serve people the way they expect,
and that applied AI is an imperative. Coveo is a market-leading
AI-powered relevance platform. Our SaaS-native, multi-tenant
platform injects search, recommendations, and personalization
solutions into digital experiences. We provide solutions for
commerce, service, website, and workplace applications. Our
solutions are designed to provide tangible value to our customers
by helping drive conversion and revenue growth, increase
profitability, reduce customer support costs, increase customer
satisfaction and website engagement, and improve employee
proficiency and satisfaction.
Coveo is a trademark of Coveo Solutions, Inc.
Stay up to date on the latest Coveo news and content by
subscribing to the Coveo blog, and following Coveo on
LinkedIn, Twitter, and YouTube.
Highwire PRCoveomedia@coveo.com+1 418-263-1111
A photo accompanying this announcement is available at
https://www.globenewswire.com/NewsRoom/AttachmentNg/f2f76de8-67b9-42eb-9687-72f5db860933
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