TeleVox Launches Automated Reputation Management Solution for Healthcare Providers
22 Maio 2023 - 10:00AM
TeleVox, the industry-leading provider of omnichannel digital
patient technology, launched its automated reputation management
solution, empowering hospitals, health systems and physician
practices to take control of their online presence.
Reviews are critical to how current and prospective patients
perceive and select providers. In fact, research has found that
patients value hospital reputation over metrics such as clinical
outcomes. The increase in star ratings of providers and recent
reviews will increase the likelihood of patients choosing that
physician and will help build revenue for the provider.
TeleVox’s new reputation management technology allows healthcare
teams to configure automated text and email-based patient
notifications to solicit feedback from patients about their
healthcare visit. The automated system then either prompts patients
to publish their feedback or notifies providers of responses
requiring immediate follow-up. In addition, natural language
processing (NLP) interprets collected comments and provides
sentiment analysis.
All patient ratings are made available in an easy-to-use
dashboard with intuitive reporting functions and trend reports.
This seamless start-to-finish approach proactively manages patient
feedback and helps healthcare organizations:
- Increase revenue by
attracting new patients and higher retention.
- Identify opportunities to
improve the patient experience, including NPS and HCAHPS
scores.
- Drive better patient
satisfaction by tending to patient concerns identified
through AI-powered feedback analysis.
By integrating with TeleVox’s omnichannel patient engagement
platform, HouseCalls Pro, automated reputation management
eliminates the need for manual outreach and streamlines the
evaluation process of patient reviews and survey responses. Now,
staff can focus on optimizing service recovery opportunities and
improving care delivery.
“Today in healthcare, the patient feedback loop is more
important than ever,” according to Chuck Hayes, vice president of
product management at TeleVox. “Adding automated reputation
management capabilities to our comprehensive digital front door
strategy will help hospitals, health systems, and physician
practices improve the patient experience while optimizing revenue
opportunities.”
TeleVox has pioneered the patient engagement landscape for three
decades. Its full-service platform integrates within electronic
health record (EHR) systems to automate every aspect of engagement
along the patient journey. To learn more about automated reputation
management, visit www.televox.com/request-a-demo.
About TeleVoxTeleVox is a leading provider of
omnichannel digital patient engagement technology. Our solutions
are used by more than 10,000 healthcare organizations—from
hospitals and health systems to community health centers—to engage,
educate, and empower patients throughout their care journey. Our
patient engagement platform integrates with the electronic health
record (EHR) to support automated, personalized, two-way
interactions with patients. And our pharmaceutical team partners
with life science companies to develop strategic disease state
awareness, education, and vaccination reminders by reaching more
patients through customized communication. All of these exchanges
are possible via text, virtual assistant, interactive voice
response (IVR), email, and postcards. For 30 years, TeleVox has
helped preserve care continuity, reduce the operational burden on
staff, and drive revenue while making the healthcare communication
process easier for everyone. TeleVox is a part of West Technology
Group, LLC (formerly Intrado Corporation) controlled by affiliates
of certain funds managed by Apollo Global Management, Inc. (NYSE:
APO).
Learn more at www.televox.com.
ContactDonald ThompsonHead of
MarketingDonald.thompson@west.com(315) 720-3304
Apollo Global Management (NYSE:APO)
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