The company's solid technological foundation ensures that it
continues to innovate, scale operations, deliver excellent service
performance, and enhance customer value
SANTA CLARA, California,
Dec. 3, 2019 /PRNewswire/ -- Based on
its recent analysis of the North American hosted Internet protocol
(IP) telephony and Unified Communication-as-a-Service
(UCaaS) market, Frost & Sullivan recognizes RingCentral,
Inc. with the 2019 North American Market Leadership Award.
RingCentral has achieved user and revenue share leadership on the
back of innovation and a vision to deliver comprehensive, secure,
and reliable communications solutions to businesses. With
approximately 2 million users globally and a compound annual growth
rate (CAGR) of approximately 33 percent over the past five
years RingCentral was declared by Frost & Sullivan the
clear market leader in the region.
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"RingCentral's portfolio meets the requirements of global
businesses with geographically dispersed teams in need of
harmonized communications and collaboration tools," said
Elka Popova, Vice President of
Connected Work research. "As businesses become increasingly
customer-centric, RingCentral is responding with advanced contact
center and customer experience capabilities integrated with its
UCaaS solutions. Besides portfolio enhancements aimed at serving
new business segments, international expansion, and a greater focus
on the reseller channel, RingCentral consistently employs
strategies that enable it to maintain or accelerate growth rates
despite rising market maturity and competition."
RingCentral stands out with one of the richest UCaaS feature
sets in the market. The company's service bundles comprise a broad
array of communications and collaboration services, including cloud
private branch exchange (PBX); voicemail and visual voicemail;
instant messaging and presence (IM/P); online fax; audio, video,
and web conferencing; mobility; contact center; call recording; and
team collaboration. RingCentral recently introduced several new
capabilities such as RingCentral Embeddable, which allows
developers to quickly and easily embed communications features into
business applications, and an expanded application programming
interfaces (API) library.
Using a proprietary cloud-based platform enables RingCentral to
innovate more rapidly and gain a competitive edge over providers
reliant on third-party technologies. RingCentral supplements
internal development with strategic technology acquisitions and
partnerships. For instance, in 2015, RingCentral acquired Glip,
adding chat and team collaboration capabilities to its portfolio.
RingCentral also has a long-standing partnership with business
video collaboration leader Zoom and leading cloud contact center
provider NICE inContact to deliver advanced video conferencing
capabilities and customer care solutions as part of its UCaaS
portfolio. The partnerships enable the participating providers to
cross-sell and deliver greater value to their customers.
"To ensure its cloud solutions deliver the desired outstanding
user experience, RingCentral provides robust IT management
capabilities and administrative controls," noted Popova. "Its high
user growth rates underline its ability to offer excellent customer
purchase and ownership experiences. Continued improvements in the
areas of service quality, management, security, and deployment will
ensure that RingCentral continues to deliver exceptional customer
experiences and expand its user base. Strategic resale partnerships
with important industry leaders such as AT&T and Avaya will
create additional growth opportunities for RingCentral."
Each year, Frost & Sullivan bestows this award upon the
company that demonstrates excellence in growth and customer value.
Attaining loyal customers who become brand advocates allows the
company to grow and achieve a market leadership position. By
committing to the customer at each stage of the buying cycle and
continuing to nurture the relationship, the Market Leadership Award
recognizes a company's increased market share over time.
Frost & Sullivan Best Practices awards recognize companies
in a variety of regional and global markets for demonstrating
outstanding achievement and superior performance in areas such as
leadership, technological innovation, customer service, and
strategic product development. Industry analysts compare market
participants and measure performance through in-depth interviews,
analysis, and extensive secondary research to identify best
practices in the industry.
About Frost & Sullivan
For over five decades, Frost & Sullivan has become
world-renowned for its role in helping investors, corporate leaders
and governments navigate economic changes and identify disruptive
technologies, Mega Trends, new business models and companies to
action, resulting in a continuous flow of growth opportunities to
drive future success. Contact us: Start the discussion.
Contact:
Harley Gadomski
P: 12104778469
E: harley.gadomski@frost.com
About RingCentral
RingCentral, Inc. (NYSE:RNG) is a
leading provider of global enterprise cloud communications,
collaboration, and contact center solutions. More flexible and
cost-effective than legacy on-premises systems, the RingCentral
platform empowers employees to work better together, from any
location, on any device, and via any mode to serve customers,
improving business efficiency and customer satisfaction. The
company provides unified voice, video meetings, team messaging,
digital customer engagement, and integrated contact center
solutions for enterprises globally. RingCentral's open platform
integrates with leading business apps and enables customers to
easily customize business workflows. RingCentral is headquartered
in Belmont, California, and has
offices around the world.