FORT MYERS, Fla., Dec. 4, 2019 /PRNewswire/ -- Chico's FAS (NYSE:
CHS) is pleased to announce that three of its brands - Chico's,
White House Black Market and Soma - have ranked highly in two of
Newsweek's recent independent surveys.
In Newsweek's 2020 ranking of America's Best Customer
Service, Soma ranked No. 1 in the brick-and-mortar Lingerie
category while Chico's ranked 2nd in the Women's Apparel
category.
"We strive to deliver outstanding and personalized customer
service through our trademark "Most Amazing Personal Service". Our
highly skilled sales associates develop relationships with their
customers to know their personal preferences, style and wardrobe
needs. "Most Amazing Customer Service" is not just something we
talk about, it's a core tenet of our Company and integral to our
DNA," Bonnie Brooks, President and
CEO, Chico's FAS.
Newsweek, in partnership with global data-research firm Statisa,
Inc., conducted the independent survey of U.S. companies that
exhibit superior customer service based on real customer feedback.
Over 20,000 consumers, totaling 115,000 evaluations, rated
companies on a variety of factors such as customer focus, quality
of communication, and professional competence.
Additionally, Chico's, Soma and White House Black Market ranked
within the top 10 percent of online retailers in the Women's
Fashion category in Newsweek's 2020 list of Best Online Shops.
Newsweek again worked with Statista, Inc. to rank the top 1,000
online shops across eight industries and 39 categories. The Best
American Online Shops were identified after passing a number of
tests based on 48 objective and subjective criteria such as
purchase and delivery, structure and usability, service and
communication, etc., and were combined with an online survey of a
panel of more than 8,000 American online shoppers.
For more information, please
visit https://www.newsweek.com/americas-best-customer-service-2020 and https://www.newsweek.com/best-online-shops-2020/fashion-accessories.
ABOUT CHICO'S FAS, INC.
The Company, through its brands – Chico's, White House Black
Market, Soma and TellTale™ is a leading omnichannel
specialty retailer of women's private branded, sophisticated,
casual-to-dressy clothing, intimates and complementary
accessories.
As of November 2, 2019, the
Company operated 1,373 stores in the U.S. and Canada and sold merchandise through 83
international franchise locations in Mexico and 2 domestic franchise airport
stores. The Company's merchandise is also available
at www.chicos.com, www.chicosofftherack.com, www.whbm.com, www.soma.com and www.mytelltale.com as
well as through third-party channels. For more detailed information
on the Company, please go to our corporate website
at www.chicosfas.com. The information on our corporate website
is not, and shall not be deemed to be, a part of this press release
or incorporated into our federal securities law filings.
Media contact:
Pashen Black
Director, Corporate Public Relations and Social Marketing
pashen.black@chicos.com
239-346-4479
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SOURCE Chico's FAS, Inc.