REDMOND, Wash. and SAN FRANCISCO, Jan. 23,
2020 /PRNewswire/ -- Microsoft Corp. and
Genesys have expanded their partnership to provide enterprises
with a new cloud service for contact centers that enables them to
deliver superior interactions for customers. With the omnichannel
customer experience solution Genesys Engage™ running on Microsoft
Azure, enterprises have the security and scalability they need to
manage the complexities involved with connecting every touchpoint
throughout the customer journey.
Genesys Engage on Microsoft Azure will be available in late
2020. To accelerate adoption, the companies are providing Genesys
Engage on Microsoft Azure through a joint co-selling and
go-to-market strategy. Customers will benefit from a streamlined
buying process that puts them on a clear path to the cloud.
The power of Genesys Engage on Microsoft Azure
With its multitenant architecture, Genesys Engage on Microsoft
Azure gives customers the ability to innovate faster and improve
their business agility. In addition, by running the Genesys
customer experience solution on this dependable cloud environment,
enterprises will be able to maximize their investment in Microsoft
Azure through simplified management and maintenance requirements,
centralized IT expertise, reduced costs, and more. These solutions
make it easier for enterprises to leverage cloud and artificial
intelligence (AI) technologies so they can gain deeper insights and
provide tailor-made experiences for their customers.
Nemo Verbist, senior vice
president of Intelligent Business and Intelligent Workplace at NTT
Ltd., one of the top five global technology and services providers
for the world's largest enterprises and a partner of both Microsoft
and Genesys, sees great value in the partnership. Verbist said,
"Many of our customers have standardized on Microsoft solutions,
and Genesys Engage on Microsoft Azure gives them an additional
opportunity to take advantage of their investment. Together, these
solutions provide enterprises a secure and powerful foundation to
communicate with their customers in creative and meaningful
ways."
"Large contact centers receive an exceptionally high volume of
inquiries across a growing list of channels and platforms. One of
the biggest challenges is connecting the details of every
interaction across all channels to ensure each customer has a
seamless experience," said Kate
Johnson, president, Microsoft U.S. "By leveraging
Microsoft's Azure cloud and AI technologies, Genesys is helping
enterprises create a seamless customer journey with Microsoft's
trusted, secure and scalable platform."
"We are thrilled to give large enterprises the opportunity to
run their mission-critical customer experience platform in the
cloud environment they already know and trust — Microsoft Azure,"
said Peter Graf, chief strategy
officer of Genesys. "Together, we're making it simpler for even the
most complex organizations to transition to the cloud, enabling
them to unlock efficiencies and accelerate innovation so they can
build deeper connections with customers."
The companies are also exploring and developing new integrations
for Genesys and Microsoft Teams, Microsoft Dynamics 365 and Azure
Cognitive Services to streamline collaboration and communications
for employees and customers. More information will be released
about these upcoming integrations later this year.
Register for the upcoming webinar, Genesys Engage + Microsoft
Azure: Transform Your Customer Experience in the Cloud, to learn
more on March 4.
About Genesys
Every year, Genesys® delivers more than 70 billion
remarkable customer experiences for organizations in over 100
countries. Through the power of the cloud and AI, our technology
connects every customer moment across marketing, sales and service
on any channel, while also improving employee experiences. Genesys
pioneered Experience as a ServiceSM so organizations of
any size can provide true personalization at scale, interact with
empathy, and foster customer trust and loyalty. This is enabled by
Genesys CloudTM, an all-in-one solution and the world's
leading public cloud contact center platform, designed for rapid
innovation, scalability and flexibility. Visit www.genesys.com.
About Microsoft
Microsoft (Nasdaq "MSFT" @microsoft) enables digital
transformation for the era of an intelligent cloud and an
intelligent edge. Its mission is to empower every person and every
organization on the planet to achieve more.
©2020 Genesys Telecommunications Laboratories, Inc. All rights
reserved. Genesys and the Genesys logo are trademarks and/or
registered trademarks of Genesys. All other company names and logos
may be registered trademarks or trademarks of their respective
companies.
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SOURCE Microsoft Corporation