SAN JOSE, Calif., Oct.
19, 2021 /PRNewswire/ --
- Cisco launches Webex Go – a new phone system that connects to
any mobile device
- Advancements in Webex Customer Experience journey data services
to deliver a more personalized customer experience
- New Communications Platform as a Service (CPaaS) features to
Cisco is helping businesses reimagine calling experiences for
hybrid work from conference rooms and call centers to home offices
and on-the-go mobile calling. In advance of WebexOne, Cisco
(NASDAQ: CSCO) today announced new Webex Calling features, and new
Webex Customer Experience and Communications Platform as a Service
(CPaaS) enhancements to help enterprises successfully adapt to the
new hybrid work world.
Additionally, following the acquisition of imimobile, Cisco is
introducing integration with Webex to build smarter interactions
and frictionless experiences on any communications channel.
"The past year has further heightened the need for a maniacal
focus on delivering an experience that delights users," said
Jeetu Patel, executive vice
president and general manager, Cisco Security and Collaboration.
"Our innovations released today enable enterprises to be closer to
their customers than ever, helping them deliver the best possible
customer experience across all channels in real time."
New Innovations to Webex Calling:
- Webex Go: Users no longer need to manage a business
phone and a separate personal device. With the launch of Webex Go,
enterprise-grade Webex Calling features can be added as a dedicated
business line to a user's personal mobile phone. For more
information go here.
- Location-based emergency calls with Nomadic E911: When
placing emergency calls from the Webex App, emergency responders
will now have accurate location information. If the Webex App
determines you have moved to a new location, users will be prompted
to update their address.
- Cloud Calling on personal room devices: Users can now
call colleagues by name or extension directly within a Webex Desk
- Singlewire InformaCast integration: Users can send
emergency announcements live or as recorded audio pages to Cisco
phones and speakers, and text alerts to digital signage, desktop
computers and mobile devices. For more information go here.
- Dedicated Instance: Customers that are not prepared to
move their entire calling business to Cloud Calling can now mix
Multi-Tenant and Dedicated Instance for hybrid deployments.
- Added European Coverage for Cisco Calling Plans: Cisco
is announcing Cisco Calling Plans for 10 countries in the European
Union: Belgium, Denmark, Finland, France, Germany, Greece, Ireland, Lithuania, Luxembourg and Sweden.
- Reimaging shared line experience: New calling widget for
the Webex App makes it easier for users to multi-task and answer
Other new Webex Customer Experience
- Customer journey data service: Webex customers will soon
be able to connect the entire customer journey across all channels
and touchpoints in a single platform.
- A business can connect a shopping cart to a chat, to a call, to
an email even though those different interactions happened through
different departments or vendors.
- It can also better anticipate customer behavior and preempt or
respond in real time with an AI-powered orchestration engine to
keep customers happy. For instance, if a business had a service
outage, thus flooding its call center, Webex Customer Experience
can recognize the need for proactive customer response.
- Communications Platform as a Service (CPaaS):
Webex's video technology will soon be added to imiconnect – Cisco's
CPaaS enterprise solution, enabling rich customer and employee
interaction experiences such as telehealth, education, social and
augmented reality. Video API and SDKs will be available in early
2022 here. Read more about CPaaS here.
- Enterprise Developer Sandbox: At WebexOne next week,
developers will have access to a new CPaaS sandbox allowing them to
easily build, test, debug, and prototype in one platform. These
tools will help businesses and developers save time, reduce
complexity and deliver rapid innovation. Enterprise Developers can
register here and start using the sandbox from October 27, 2021.
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About Webex by Cisco
Webex is a leading provider of cloud-based collaboration solutions
which includes video meetings, calling, messaging, events, customer
experience solutions like contact center and purpose-built
collaboration devices. Webex's focus on delivering inclusive
collaboration experiences fuels our innovation, which leverages AI
and Machine Learning, to remove the barriers of geography,
language, personality and familiarity with technology. Its
solutions are underpinned with security and privacy by design.
Webex works with the world's leading business and productivity apps
– delivered through a single application and interface. Learn more
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SOURCE Cisco Systems, Inc.