CHARLOTTE N.C., July 28,
2022 /PRNewswire/ -- For the 13th
consecutive year, the J.D. Power Certified Customer Service Program
has recognized Bank of America's Corporate, Global Commercial and
Business Banking Services for providing "An Outstanding Customer
Service Experience." Bank of America is one of only two companies
to achieve this consecutive milestone.
"Our 2022 J.D. Power certification is a testament to our
teammates' continued focus on delivering an outstanding client
experience with every interaction," said Jennifer Boussuge, Global Banking Operations
executive. "I'm proud of the dedication and commitment to our
client-first culture that they demonstrate daily."
The 2022 certification took into account survey results and a
detailed evaluation of the bank's operations. Once again, the teams
successfully completed all requirements, including side-by-side
call listening exercises, bank leader and business partner
interviews and process assessments. Traditional on-site evaluation
meetings were executed in remote settings with relationship
managers, advisors, key site leaders and business partners to
assess the bank's service and support, daily processes, team
dynamics and management practices.
"Congratulations to the Bank of America Corporate, Global
Commercial and Business Banking Services team for providing an
outstanding customer service experience over the phone for the
13th year," said Mark
Miller, practice leader, Customer Service Advisory at J.D.
Power. "Being a commercial banking organization to reach this
milestone of thirteen years consecutively is a true testament
to their continued commitment and ability to deliver for
clients."
This consecutive certification represents our continued
commitment and ability to deliver for our clients in all types of
environments.
"Bank of America is committed to providing sought after and
valuable solutions for small to mid-sized companies through all
economic cycles and constantly delivering seamless experiences and
exceptional service," said Wendy H.
Stewart, President, Global Commercial Bank. "This
designation highlights our company's ability to deliver an
exceptional financial experience to our clients with the solutions
and services they need and in the manner they prefer."
Bank of America
Bank of America is one of the world's leading financial
institutions, serving individual consumers, small and middle-market
businesses and large corporations with a full range of banking,
investing, asset management and other financial and risk management
products and services. The company provides unmatched convenience
in the United States, serving
approximately 67 million consumer and small business clients with
approximately 4,100 retail financial centers, approximately
16,000 ATMs, and award-winning digital banking with
approximately 54 million verified digital users. Bank of America is
a global leader in wealth management, corporate and investment
banking and trading across a broad range of asset classes, serving
corporations, governments, institutions and individuals around the
world. Bank of America offers industry-leading support to
approximately 3 million small business households through a suite
of innovative, easy-to-use online products and services. The
company serves clients through operations across the United States, its territories and
approximately 35 countries. Bank of America Corporation
stock (NYSE: BAC) is listed on the New York Stock
Exchange.
For more Bank of America news, including dividend announcements
and other important information, visit the Bank of America newsroom
and register for news email alerts.
www.bankofamerica.com
Reporters May Contact:
Alex
Lawson, Bank of America
Phone: 1.704.387.8291
alex.lawson@bofa.com
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SOURCE Bank of America Corporation