CVS Health/Morning Consult survey finds that
61 percent of adults say they would like to get a greater range of
health services from their local pharmacy
Patient trust, convenience and accessibility,
along with pharmacy's role in the fight against COVID-19, uniquely
position pharmacists for elevated role
WOONSOCKET, R.I., Oct. 25,
2022 /PRNewswire/ -- CVS Health® (NYSE:
CVS) today released The Rx Report: A New Day in Retail
Pharmacy, highlighting the results of a CVS Health/Morning
Consult survey, which identified strong consumer preference and
demand for an expanded role of pharmacists. Released during
American Pharmacists Month, the report examines the history and
evolution of community pharmacy in America, as well as specific
opportunities to expand pharmacists' ability to provide access to
affordable, high-quality health care. Built on lessons learned and
the role pharmacy has played during the COVID-19 pandemic, this
includes unlocking capacity for more pharmacy-based services that
further align the role of the pharmacist with their clinical
abilities.
61 percent of adults say they would like to
get a greater range of health services from their local
pharmacy
"Throughout the pandemic, pharmacists and pharmacy technicians
played a critical role in the nation's response by helping to
ensure widespread access to testing and vaccination in local
communities," said Prem Shah,
PharmD, Executive Vice President, CVS Health and President and
Chief Pharmacy Officer, CVS Pharmacy®. "Consumers have become
accustomed to receiving expanded care at their local pharmacies and
it's imperative that lawmakers and regulators take action to ensure
continued access to critical services."
Consumer sentiment underscores a clear opportunity for the
industry, with key findings showing that respondents:
- Trust their local pharmacist/pharmacy team and agree
pharmacists should provide health care services when primary care
is unavailable (74%).
- Would like to be able to get a greater range of health services
from their local pharmacy (61%).
- Believe pharmacist services should be covered by insurance like
other provider services (69%).
"To continue evolving the role of the pharmacist and the
industry, we must first make retail pharmacy a better and preferred
place to stay and grow a career. This will require innovative
approaches that challenge long-standing ways of working and create
important capacity for patient care and new pharmacist services,"
Shah said.
The report also explores how technology helps enable pharmacists
to do more purpose-driven, patient-centered work and create a
better experience for patients. For example, digital tools can help
to improve the pharmacy experience, in-store and online, creating
more choice and convenience for patients, while ensuring more time
and capacity for meaningful pharmacist interactions when and where
they want it.
There is an opportunity to continue to move the retail pharmacy
industry forward to better meet patient and pharmacy team needs. By
empowering and enabling its 30,000 pharmacists to practice at the
top of their training, education and clinical ability, CVS Health
is changing how pharmacy care is delivered.
Download and read the full report here.
Morning Consult Survey Methodology
This poll was
conducted between August 16-17, 2022,
among a national sample of 2,210 adults. The interviews were
conducted online, and the data were weighted to approximate a
target sample of adults based on age, gender, educational
attainment, race, and region. Results from the full survey have a
margin of error of plus or minus two percentage points.
About CVS Health
CVS Health® is the leading health solutions company,
delivering care like no one else can. We reach more people and
improve the health of communities across America through our local
presence, digital channels and over 300,000 dedicated colleagues –
including more than 40,000 physicians, pharmacists, nurses and
nurse practitioners. Wherever and whenever people need us, we help
them with their health – whether that's managing chronic diseases,
staying compliant with their medications or accessing affordable
health and wellness services in the most convenient ways. We help
people navigate the health care system – and their personal health
care – by improving access, lowering costs and being a trusted
partner for every meaningful moment of health. And we do it all
with heart, each and every day. Follow @CVSHealth on social
media.
Media Contacts
Amy Thibault
401-318-2865
Amy.Thibault@CVSHealth.com
Matthew Blanchette
401-524-6185
Matthew.Blanchette@CVSHealth.com
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SOURCE CVS Health