DALLAS, Oct. 26,
2022 /PRNewswire/ -- Southwest Airlines
Co. (NYSE: LUV) (the "Company") and the International
Association of Machinists and Aerospace Workers (IAM) have reached
a Tentative Agreement for a new contract to cover the Company's
more than 8,000 Customer Service Employees.
"Our goal from the beginning has been to reach an agreement that
rewards our Customer Service Employees for their many contributions
to Southwest®, while being mindful of needed
efficiencies to keep our Company agile and competitive. We feel
strongly this agreement does just that," said Adam Carlisle, Vice President Labor Relations at
Southwest Airlines.
The Tentative Agreement covers Southwest's Customer Service
Agents, Customer Representatives, and Source of Support
Representatives, who are keenly focused on delivering world-class
Hospitality and Customer Service. These valued Employees support
Customers during their Southwest journey, whether that is taking a
phone call to change a Customer's travel plans or assisting a
Customer or Fellow Employee on the ground at one of the airports
the Company serves.
The IAM will communicate to its membership the details of the
Tentative Agreement and the ratification process.
ABOUT SOUTHWEST AIRLINES CO.
Southwest Airlines Co. operates one of the world's
most admired and awarded airlines, offering its one-of-a-kind value
and Hospitality at 121 airports across 11 countries. Having
celebrated its 50th Anniversary in 2021, Southwest
took flight in 1971 to democratize the sky through friendly,
reliable, and low-cost air travel and now carries more air
travelers flying nonstop within the
United States than any other airline1.
Based in Dallas and famous for an
Employee-first corporate Culture, Southwest maintains an
unprecedented record of no involuntary furloughs or layoffs in its
history. By empowering its more than
62,0002 People to deliver unparalleled
Hospitality, the maverick airline cherishes a passionate loyalty
among as many as 130 million Customers carried a year. That formula
for success brought industry-leading prosperity and 47 consecutive
years3 of profitability for Southwest
Shareholders (NYSE: LUV). Southwest leverages a unique legacy and
mission to serve communities around the world including harnessing
the power of its People and Purpose to put communities at the Heart
of its success. Learn more by visiting Southwest.com/citizenship.
Southwest is also continuing to develop tangible steps toward
achieving carbon neutrality by 2050, including offering Customers
an opportunity to help the airline offset its carbon emissions. To
be part of the solution, visit
Southwest.com/wannaoffsetcarbon.
1) U.S. Dept. of Transportation most recent reporting of
domestic originating passengers boarded
2) Fulltime-equivalent active Employees
3) 1973-2019 annual profitability
View original
content:https://www.prnewswire.com/news-releases/southwest-airlines-customer-service-employees-to-vote-on-new-contract-301660093.html
SOURCE Southwest Airlines Co.