Integration between Autonomous Digital Experience
Management by Palo Alto Networks and Zoom Quality of Service
Subscription empowers IT teams to quickly troubleshoot and
remediate issues with meetings
SANTA
CLARA, Calif., Nov. 8, 2022
/PRNewswire/ -- Today at Zoomtopia, Palo Alto Networks (NASDAQ:
PANW), the global cybersecurity leader, announced a commitment with
Zoom Video Communications, Inc. to create joint solutions that will
enable an exceptional user experience for their mutual customers,
and help companies simplify and secure hybrid work.
"Network and UCaaS admins are responsible for the end-user
application experience, but no product currently offers all the
information necessary to troubleshoot, report, and improve the
application experience of remote workers," said Pamela Cyr, vice president, Technical
Partnerships, Palo Alto Networks. "We are pleased to deliver with
Zoom the industry's first integrated solution for complete
visibility into the root causes impacting meeting and call quality
for end users."
Zoom's communications platform has become a lifeline in today's
work-from-anywhere environment. Users expect a fast, high-quality
and seamless meeting experience to maintain collaboration and high
productivity. However, hardware issues, poor Wi-Fi quality or
internet service provider (ISP) network challenges can potentially
impact call or meeting quality. Today when users report issues, IT
and unified communications as a service (UCaaS) administrators do
not have a single place to see data quality for the end-to-end
meeting lifecycle. This makes it next to impossible to identify
issues, troubleshoot the root cause and resolve them quickly. The
new joint solution from Palo Alto Networks and Zoom integrates Palo
Alto Networks Autonomous Digital Experience Management (ADEM) with
Zoom's Quality of Service Subscription (QSS) to provide all the
relevant data across endpoints, meetings and the network in a
single dashboard, providing insights that quickly identify and
address the root cause of meeting and call issues. The integration
of QSS with ADEM empowers IT teams to provide an exceptional user
experience, reduce the burden and cost of support tickets, and
improve business outcomes.
"Our mission is to make video communications frictionless and
secure, while continuing to deliver the best possible user
experience. The key to this is making sure that IT departments have
the right tools to quickly tell them what is causing quality and
service disruptions so they can fix them quickly," said
Brendan Ittelson, chief technology
officer, Zoom. "Palo Alto Networks ADEM and Zoom's Quality of
Service Subscription together provide IT observability beyond the
company walls to help ensure distributed workforces are fully
enabled while optimizing IT workflows."
Benefits of the Integration
Palo Alto Networks ADEM
integrates with Zoom QSS to quickly identify the root cause of
application experience issues. Palo Alto Networks and Zoom offer a
joint solution to help IT:
- See the relevant data from endpoints, meetings and the network
in a single dashboard.
- identify root causes rapidly and confidently.
- Get ahead of potential organization-wide issues and
bottlenecks.
- Improve MTTR for hardware, network or environmental factors
that impact the Zoom experience and result in IT tickets,
ultimately helping to get end users back to work quickly.
About Palo Alto Networks ADEM and Prisma
Access
Ninety-five percent of end users experience
unexpected application downtime that means organizations lose
valuable productivity. Palo Alto Networks ADEM is a real-time
monitoring tool that helps IT operations teams ensure user issues
are quickly mitigated, and the network is not disrupted. ADEM is
part of Palo Alto Networks Prisma Access, which protects
application traffic with best-in-class capabilities while securing
both access and data to dramatically reduce the risk of a data
breach.
Availability
ADEM for Zoom is expected to be available
in early calendar year 2023 through Palo Alto Networks.
More Information
Join Zoomtopia beginning November 8 to learn more about how Palo Alto
Networks and Zoom are collaborating.
About Palo Alto Networks
Palo Alto Networks is the
world's cybersecurity leader. We innovate to outpace cyberthreats,
so organizations can embrace technology with confidence. We provide
next-gen cybersecurity to thousands of customers globally, across
all sectors. Our best-in-class cybersecurity platforms and services
are backed by industry-leading threat intelligence and strengthened
by state-of-the-art automation. Whether deploying our products to
enable the Zero Trust Enterprise, responding to a security
incident, or partnering to deliver better security outcomes through
a world-class partner ecosystem, we're committed to helping ensure
each day is safer than the one before. It's what makes us the
cybersecurity partner of choice.
At Palo Alto Networks, we're committed to bringing together the
very best people in service of our mission, so we're also proud to
be the cybersecurity workplace of choice, recognized among
Newsweek's Most Loved Workplaces (2021), Comparably Best Companies
for Diversity (2021) and HRC Best Places for LGBTQ Equality (2022).
For more information, visit www.paloaltonetworks.com.
Palo Alto Networks and the Palo Alto Networks logo are
registered trademarks of Palo Alto Networks, Inc. in the United States and in jurisdictions
throughout the world. All other trademarks, trade names, or service
marks used or mentioned herein belong to their respective owners.
Any unreleased services or features (and any services or features
not generally available to customers) referenced in this or other
press releases or public statements are not currently available (or
are not yet generally available to customers) and may not be
delivered when expected or at all. Customers who purchase Palo Alto
Networks applications should make their purchase decisions based on
services and features currently generally available.
This release contains forward-looking statements that involve
risks, uncertainties and assumptions, including regarding the
benefits or potential benefits to customers of our products. These
forward-looking statements are not guarantees of future
performance, and actual results, developments and business
decisions may differ from those envisaged by such forward-looking
statements. There are a significant number of factors that could
cause actual results to differ materially from statements made in
this release. We identify certain risks and uncertainties that
affect our performance in our Annual Report on Form 10-K, filed
with the U.S. Securities and Exchange Commission on September 6, 2022, and our other filings with the
SEC, each of which are available on our website at
investors.paloaltonetworks.com and on the SEC's website at
www.sec.gov. All forward-looking statements in this release are
based on information available to us as of the date hereof, and we
do not assume any obligation to update the forward-looking
statements provided to reflect events that occur or circumstances
that exist after the date on which they were made.
View original content to download
multimedia:https://www.prnewswire.com/news-releases/palo-alto-networks-partners-with-zoom-to-deliver-exceptional-user-experience-for-zoom-meetings-301671116.html
SOURCE Palo Alto Networks, Inc.