Customers can now access Playvox's
leading-edge workforce engagement solutions on Salesforce
AppExchange
SUNNYVALE, Calif., Jan. 9, 2023
/PRNewswire/ -- Playvox, one of the leading providers of workforce
engagement solutions for digital-first and CRM-centric contact
centers, today announced the launch of a global collaboration with
Salesforce (NYSE: CRM). Playvox solutions deliver a powerfully
simple way to achieve efficiency and effectiveness in the contact
center.
Customers can now access Playvox's
leading-edge workforce engagement solutions on Salesforce
AppExchange
The collaboration enables Salesforce Service Cloud customers to
more efficiently manage forecasting, scheduling, adherence,
capacity planning and long-term scheduling within Salesforce
Contact Center along with the ability to easily make changes in
real-time, based on Playvox's AI insights. The new and enhanced
workforce engagement solution for Salesforce Contact Center is
available on the Salesforce AppExchange. With this launch,
Playvox's entire workforce engagement suite, which also includes
quality management and coaching, is available to Salesforce
customers.
"We're honored to collaborate with Salesforce to bring new
levels of efficiency and innovation to our joint customers," says
Louis Bucciarelli, CEO of Playvox.
"Powerful, elegant integrations from Playvox into Salesforce
provide real-time visibility and insights that enable brands to
operationalize efficiency at scale and deliver better customer
experiences."
"The multi-billion contact center industry is facing a pivotal
moment in this age of digital transformation. True omni-channel and
case-centric solutions like what Playvox and Salesforce bring to
the table that put customers first are the new contact center model
for a distributed and digital-first world," said Michelle Randall, Chief Marketing Officer,
Playvox. "We are thrilled to collaborate with Salesforce to help
customers build a single customer-centric contact center platform
of the future."
"Service Cloud is a must-have solution for every organization
looking to drive service efficiencies in days and weeks, not months
and years," said Ryan Nichols, SVP
and GM, Contact Center, Salesforce. "With Salesforce Contact Center
and Playvox, organizations are enabled to get the right people on
the right channels at the right time to deliver new levels of
service efficiency and effectiveness."
Salesforce, AppExchange, Service Cloud, and others are among the
trademarks of salesforce.com, inc.
About Salesforce
Salesforce, the global CRM leader, empowers companies of every
size and industry to digitally transform and create a 360° view of
their customers. For more information about Salesforce (NYSE: CRM),
visit: www.salesforce.com.
About Playvox
Playvox's powerfully simple Workforce Engagement Management
solutions transform customer care. We understand that exceptional
employee engagement produces extraordinary customer experiences,
and we love creating solutions that help our customers unlock the
full potential in every employee and every interaction. Playvox
powers the world's fastest-growing brands and proudly serves
expanding digital experience pioneers such as Noom, NuBank, SoFi,
Stitch Fix, and Twitter. Our agent-empowering suite of scheduling,
performance, learning, quality feedback and gamification lives
seamlessly in the modern support operations ecosystem with
platforms like Salesforce, Amazon Connect, Slack, Kustomer and
Zendesk. Learn more:
- Web: https://www.playvox.com
- Blog: https://blog.playvox.com
- Twitter: @playvoxcx
- LinkedIn: https://www.linkedin.com/company/playvox/
- Facebook: https://www.facebook.com/playvox
- Instagram: https://www.instagram.com/playvox.cx
For more information: media@playvox.com
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SOURCE Playvox