PeopleScout's latest research reveals hard
truths about candidate expectations versus the reality of their
experiences
CHICAGO, Jan. 25,
2023 /PRNewswire/ -- Today's job market is
experiencing a clear disparity between candidate expectations and
the reality they face when searching for and applying for jobs,
according to a recent report by leading recruitment process
outsourcing provider PeopleScout, a TrueBlue company. Survey
findings showed that less than two in 10 candidates would rate
their experience as "excellent"—a clear indicator that expectations
for their job search are not being met by employers. The global
research report, Inside the Candidate Experience, surveyed
over 2,400 job seekers and analyzed 217 companies around the globe
to see how employers stacked up against candidate expectations.
Technology, social media and lightning-fast consumer experiences
have driven job seekers to expect seamless, quick, digital-first
experiences. For employers to succeed in this market, they must
deliver the same intuitive and personalized experience. For
example, survey results showed that two-thirds of candidates use
social media to research companies during their job search. Yet, a
third of employers are not consistently posting career-related
content to their social channels.
Job seekers also showed a desire to make an emotional connection
with perspective employers. The study revealed that an
organization's mission, purpose and values are top considerations
for candidates when deciding whether to apply for a job. Yet less
than half of organizations include this information on their career
site. Also, 35% of employers do not feature real employees in their
recruitment material.
In addition, candidates want to know that applying to an
organization is worth their time and effort. Of those surveyed, 21%
of candidates said lack of information regarding next steps would
make them likely to drop out of the process after applying, but
less than two in 10 employers provided candidates with those
details. Plus, only 30% of employers clearly stated that
adjustments were available for candidates with disabilities prior
to starting an application.
"In my conversations with talent acquisition leaders, it's clear
organizations understand the importance of the candidate
experience, yet our research reveals that employers have a long way
to go to meet candidates' expectations," said Simon Wright, PeopleScout's Head of Global
Talent Advisory Consulting. "PeopleScout strives to make the
recruitment process as seamless as possible for both parties, and
our hope is that this serves as a rallying cry for employers to get
serious about making improvements to their candidate experience,
especially as hiring has become so challenging."
Download PeopleScout's full report here for more survey findings
and actionable insights for employers.
About PeopleScout
PeopleScout, a TrueBlue (NYSE: TBI) company, is a leading RPO
provider managing talent solutions that span the global economy,
with end-to-end MSP and talent advisory capabilities
supporting total workforce needs. PeopleScout boasts 96%
client retention managing the most complex programs in the
industry. The company's thousands of forward-looking talent
professionals provide clients with the edge in the people business
by consistently delivering now while anticipating what's next.
Affinix, PeopleScout's proprietary talent acquisition platform,
empowers faster engagement with the best talent through an
AI-driven, consumer-like candidate experience and optimizes the
talent process through data and actionable insights. Leveraging the
power of data gleaned from engaging millions of candidates and
contingent associates every year, PeopleScout has served clients in
more than 70 countries with headquarters in Chicago, Sydney and London and global delivery centers in
Toronto, Montreal, Bristol, Krakow, Gurgaon and Bangalore. For more information, please visit
www.peoplescout.com.
Press Contact
Taylor Winchell
Senior Manager, External Communications
pr@trueblue.com
1-253-680-8291
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SOURCE PeopleScout