With Oracle and Uber
Direct, retailers can now
offer same-day delivery and
returns to get customers their purchases faster while
helping retailers move merchandise more effectively
LAS
VEGAS, Sept. 19, 2023 /PRNewswire/ --
Oracle CloudWorld -- Oracle and Uber (NYSE: UBER)
today announced Collect and Receive, a new offering on the Oracle
Retail platform connecting retailers and consumers to enhance and
enrich last mile delivery.
Supported by the Oracle Retail Data Store and cloud platform
technologies, retailers can now link to Uber Direct, the company's
white-label delivery solution, via pre-integrated APIs. This joint
solution enables retailers to rebalance inventory while giving
customers more choices, including same-day and scheduled
delivery options, order pickup, and returns to the closest
retail or postal location. The service is available today
for Oracle Retail customers in the US and Canada. Learn more and schedule a demo
here.
"At Uber, it's crystal clear that on-demand delivery is a core
expectation for consumers - and today's retailers are taking note,"
said Dara Khosrowshahi, CEO of Uber.
"Every month, more than 3,500 brands use Uber Direct to power
millions of same-day local deliveries. Together with Oracle, we can
make it easier than ever for retailers to leverage on-demand
delivery—and even returns—to delight consumers, streamline
logistics, and ultimately boost loyalty and sales."
This co-innovation builds on Uber's recent seven-year strategic
cloud partnership with Oracle to deliver new consumer experiences
with last-mile logistics and drive increased profitability
with Oracle Cloud Infrastructure (OCI).
"Oracle knows retail processes, and Uber knows delivery.
Connecting the two platforms eliminates the gap between a sales
transaction and customer service, and at the same time provides
invaluable data to better serve the customer on their next
experience and improve overall retail profitability," said
Pat Bohannon, vice president at
Oracle Retail. "Together, we can improve the experiences and
profitability of the retail industry by raising the bar to a new
'premium delivery' standard where the customer can determine where
and when their delivery or return will occur. Combining Uber's
ability to schedule deliveries in advance or on short notice is far
superior to traditional last mile delivery."
Going the extra delivery mile
New research commissioned by Uber shows that 75% of consumers
expect express delivery as an option, and 72% are more likely to
continue ordering from companies that offer this
service.1 With Collect and Receive, retailers can
leverage the power of the Oracle Retail Data Store Cloud Service
with Oracle Retail Store Inventory Operations Cloud Service, Oracle
Retail Xstore Point of Service, or Oracle Retail Order
Management Suite Cloud Services to quickly connect to
Uber Direct through bundled APIs. Once connected, retailers can
offer customers fast, reliable, and flexible local delivery while
better managing delivery costs and closing the gap between
order and delivery to create a more agile supply chain geared to
move merchandise more efficiently across their ecosystem.
All transaction data is captured back into the Oracle retail
cloud platform, enabling retailers to further analyze buying
behaviors and preferences to refine and improve services and offers
moving forward. This new connection will allow retailers to deliver
on their brand promise through every interaction with the customer
to drive true loyalty.
"With this partnership, Oracle is enabling retailers to easily
extend the value of their Oracle retail applications with last-mile
delivery services from Uber," said Jordan
K. Speer, Research Director of Worldwide Retail Product
Sourcing, Fulfillment, and Sustainability Strategies at IDC
Research. "This will lower the cost of last-mile deliveries of
whatever sort – whether product delivery to home, store-to-store
transfers of merchandise, product returns, and so forth. This
bilateral communication between Uber and Oracle is a significant
step forward in providing retailers a more valuable, intelligent,
end-to-end supply chain process."
- In March 2023, Edelman Data &
Intelligence surveyed 5,754 global respondents that are 18 years or
older on their views around on-demand delivery.
About Uber
Uber's mission is to create opportunity
through movement. We started in 2010 to solve a simple problem: how
do you get access to a ride at the touch of a button? More than 42
billion trips later, we're building products to get people closer
to where they want to be. By changing how people, food, and things
move through cities, Uber is a platform that opens up the world to
new possibilities.
About Oracle CloudWorld
Oracle CloudWorld is Oracle's
largest global celebration of customers and partners. Join us to
discover the insights you need to tackle your biggest business
challenges, build your skills, knowledge, and connections, and
learn more about our cloud infrastructure, database, applications
and developer technologies including Java from the people that
build and use them. For registration, live keynotes, session
details, news, and more
visit oracle.com/cloudworld or oracle.com/news.
About Oracle
Oracle offers integrated suites of
applications plus secure, autonomous infrastructure in the Oracle
Cloud. For more information about Oracle (NYSE: ORCL), please
visit us at oracle.com.
Trademarks
Oracle, Java, MySQL and NetSuite are
registered trademarks of Oracle Corporation. NetSuite was the first
cloud company--ushering in the new era of cloud computing.
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SOURCE Oracle