Oracle Communications Digital Business
Experience delivers concept-to-cash-to-care, unlocking new revenue
opportunities and taking advantage of AI-powered
applications
AUSTIN,
Texas, Aug. 27, 2024 /PRNewswire/ -- Oracle
today announced the general availability of Oracle Communications
Digital Business Experience. Designed to help meet the unique needs
of Communications Service Providers (CSPs), the pre-integrated
business support system (BSS) provides a comprehensive solution to
help manage customer experiences and drive revenue at every stage
of the customer journey. This all-in-one solution supports any line
of business, enabling CSPs to simplify deployment complexity and
reduce costs.
Oracle Digital Business Experience will help CSPs seize new
industry opportunities like API monetization and expansion into new
industry verticals, as well as leveraging cloud-based technologies
such as AI. With this release, Oracle is unlocking access to
advanced cloud services and delivering a strong technology
foundation on which CSPs can further grow and innovate into new
services rapidly.
"Telcos are digitalizing their business and investing in
capabilities to help them better serve and forge deeper
relationships with their B2C and B2B customer base," said
John Abraham, principal analyst,
Appledore Research. "As they strive to deliver a 'digital
native'-like customer experience and participate in
multi-dimensional revenue opportunities, they need end-to-end
solutions that can help them deliver hyper-personalized experiences
with minimum human intervention and seamlessly manage complex
process flows, such as the handover from central order management
(COM) to service order management (SOM)."
All-in-One Customer Experience Management
Oracle
Digital Business Experience provides a commercial and billing
product catalog, configure-price-quote (CPQ) and order capture,
customer relationship management (CRM) powered by the Siebel
engine, central order management, and monetization capabilities.
The integration of these best-of-breed capabilities can help CSPs
grow revenue, deliver hyper-personalized customer experiences, and
remain operationally agile and efficient as they explore new market
opportunities.
"Oracle Digital Business Experience makes it easier than ever
for telcos to automate the delivery of new offers and experiences
for their customers, whether that means traditional network
services or becoming vertical industry service providers," said
Andrew Morawski, executive vice
president and general manager, Oracle Communications. "Regardless
of the path they take, Oracle's new offering, powered by
best-of-breed industry CRM capabilities gives providers the
advantage of AI-powered applications and services to support a
broad range of use cases from concept-to-cash-to-care."
The solution enables service providers to:
- Grow revenue. Rapidly launch multi-dimensional offers
using an intuitive, GUI-based enterprise product catalog with a
1-click publish to downstream applications, including CRM, billing,
and order fulfillment. This helps ensure accurate and efficient
order delivery across channels with central order management and
enables providers to monetize any network, service, experience, or
business model with a powerful billing and monetization
engine.
- Drive loyalty. Deliver more meaningful customer
experiences with master customer data management. This feature
helps eradicate data fragmentation and enables the delivery of
data-driven, deeply personalized customer experiences across
lifecycle stages. The solution leverages Oracle AI on Oracle Cloud
Infrastructure (OCI) to provide proactive customer care, redirect
calls from the contact center, improve customer service agent
efficiency, and increase first call resolution rates.
- Improve business agility. Capitalize on out-of-the-box
capabilities that support all lines of business to reduce telco IT
complexity. The highly configurable solution is aligned with key
industry standards including 3GPP, Cloud Native Compute Foundation
(CNCF), TM Forum Open APIs, and Open Digital Architecture, ensuring
service providers can improve and maintain business agility.
- Increase operational efficiency. Deploy the fully
containerized, cloud native solution on their private, public, or
hybrid infrastructure of choice with immediate support for open
source tooling to help further optimize performance in the cloud.
Since the offering was developed with a solution-driven design,
CSPs can enable business flow and process automation across
concept-to-cash-to-care and eliminate process proliferation while
streamlining operations.
Oracle Digital Business Experience is a fully productized
solution and can be implemented and managed by the CSP's provider
of choice, including more than 20 certified members of Oracle
PartnerNetwork (OPN). This includes longtime Oracle partner
Accenture, who is also collaborating with Oracle Communications to
help CSPs leverage the new solution and take advantage of Oracle AI
services.
"CSPs are eager to take advantage of the value of cloud and Al
services to modernize their businesses in a way that delights
customers and employees while enabling them to reduce their
operating expenses and improve their margins," said Andrea Cesarini, lead of the Accenture Oracle
Business Group in EMEA. "Drawing on our industry knowledge and
functional expertise, Accenture can help CSPs leverage Oracle
Digital Business Experience to create a strong digital core from
which they can create new business opportunities and leverage tech
for growth, reinvent business processes to get services to market
faster, and to see returns on these investments rapidly."
To learn more about Oracle Digital Business Experience, join us
at Oracle CloudWorld or register here for our launch
webcast on September 4 with
Appledore. To learn more about Oracle Communications industry
solutions, visit: Oracle Communications LinkedIn.
About Oracle Communications
Oracle Communications
provides integrated communications and cloud solutions for
Service Providers and Enterprises to accelerate their digital
transformation journey in a communications-driven world from
network evolution to digital business to customer
experience. www.oracle.com/communications
About Oracle
Oracle offers integrated suites of
applications plus secure, autonomous infrastructure in the Oracle
Cloud. For more information about Oracle (NYSE: ORCL), please
visit us at oracle.com.
Trademarks
Oracle, Java, MySQL and NetSuite are
registered trademarks of Oracle Corporation. NetSuite was the first
cloud company—ushering in the new era of cloud computing.
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SOURCE Oracle