Company celebrates grand opening, driving CX
innovation in the region
DENVER and CAIRO, Feb. 17,
2025 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ:
TTEC), a leading global CX (customer experience) technology
and services innovator for AI-enhanced CX, celebrated the grand
opening of its new site in Cairo's
Maadi Technology Park last week, marking a significant expansion of
its operations in Egypt. This
milestone was further celebrated by the recent addition of a
prominent provider of on-demand pay solutions to TTEC Egypt's
roster of key clients.
TTEC initially launched in Egypt one year ago but needed to expand to
serve growing client demand. The new facility represents a major
investment in the region, reinforcing TTEC's commitment to
leveraging Egypt's skilled talent
pool to deliver premium CX solutions to global clients.
"The opening of our new Cairo
site marks a significant step in our expansion within Egypt's dynamic market," said John Abou, President of TTEC Engage.
"Egypt's multilingual workforce
and strategic location make it an ideal hub for delivering
world-class, AI-enhanced customer experience solutions worldwide.
With the addition of our new client, we are further strengthening
our commitment to providing exceptional customer experiences while
creating new opportunities for local talent."
TTEC hosted a ribbon-cutting ceremony on Feb. 5 to commemorate the site's opening, joined
by His Excellency Dr. Amr Talaat, Egypt's Minister of Communications and
Information Technology, and Ahmed Elzaher, CEO of Egypt's Information Technology Industry
Development Agency (ITIDA), along with senior TTEC executives,
local stakeholders, and client representatives.
"TTEC's expansion in Egypt
underscores the country's standing as a leading global destination
and a favorite offshoring hub," said Dr. Talaat. "The
country's advanced digital infrastructure, skilled youth, and
modern business parks provide an ideal environment for growth. The
government continues to develop regulations that strengthen
Egypt's ICT sector by attracting
investments, creating jobs, and increasing digital exports."
New Site, New Opportunities
The new Cairo location
strengthens TTEC's ability to provide AI-enhanced, multilingual
customer experience solutions for a diverse portfolio of global
clients.
Elzaher, the head of Egypt's IT
development agency, emphasized Egypt's multilingual, skilled workforce as a
key factor in attracting global companies like TTEC. He said ITIDA
will continue to develop opportunities to meet the demand for
high-quality, CX services, stating, "ITIDA is committed to boosting
Egypt's competitiveness and
outsourcing exports by advancing local talent and creating a
supportive environment."
By expanding its footprint, TTEC aims to create additional
career opportunities for Egypt's
talented workforce while delivering cutting-edge customer
engagement services. TTEC is recognized worldwide for its workplace
excellence and our Cairo employees
recently affirmed our outstanding culture by naming TTEC Egypt a
Great Place To Work®.
A New Chapter in CX Excellence
The opening of TTEC's new site is further strengthened by the
addition of a new key client to TTEC Egypt's growing portfolio, a
prominent provider of earned wage access solutions. This industry
leader selected TTEC for its expertise in delivering seamless,
technology-driven customer support. The partnership is expected to
enhance the client's ability to provide real-time financial
solutions to customers while ensuring a superior CX experience.
To learn more about TTEC Egypt's growth, innovation, and career
opportunities, visit ttec.com/global-locations/egypt.
About TTEC
TTEC (pronounced T-TEC) Holdings,
Inc. (NASDAQ: TTEC) is a leading global CX (customer
experience) technology and services innovator for AI-enabled
digital CX solutions. Serving iconic and disruptive brands, TTEC's
outcome-based solutions span the entire enterprise, touch every
virtual interaction channel, and improve each step of the customer
journey. Leveraging next-gen digital technology, the
Company's TTEC Digital business designs, builds, and
operates omnichannel contact center technology, CRM, AI, and
analytics solutions. The Company's TTEC Engage business delivers
AI-enhanced customer engagement, customer acquisition and growth,
tech support, back office, and fraud prevention services.
Founded in 1982, the Company's singular obsession with CX
excellence has earned it leading client, customer, and employee
satisfaction scores across the globe. The Company's employees
operate on six continents and bring technology and humanity
together to deliver happy customers and differentiated business
results. To learn more visit us
at https://www.ttec.com/emea
Media Contact:
Meredith Matthews
meredith.matthews@ttec.com
+1 281-770-2566
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