SACRAMENTO, Calif., June 2, 2025
/PRNewswire/ -- Following Gov. Newsom's declaration of a State
of Emergency in San Joaquin
County, Health Net, one of California's most experienced Medi-Cal managed
care health plans and company of Centene Corporation (NYSE:
CNC), is taking immediate action to support those affected by the
Victoria Island Incident. The company's priority is ensuring both
its members and healthcare providers have the resources they need
during this critical time.
Member Prescription Information
During a declared State of Emergency, impacted members have two
options to secure an emergency supply of their medications:
- Members can fill their prescription at the original pharmacy if
it is open.
- If the original pharmacy is not open, members can call Health
Net at 1-800-400-8987. We will suspend refill limitations so
they can get their prescriptions at an out-of-network
pharmacy.
Coping Support for Members
Members can call Health Net Behavioral Health Services for
crisis support 24 hours a day, seven days a week by calling
1-800-400-8987 (TTY: 711). This includes:
- Support to help them deal with grief, stress or trauma
- Referrals to mental health counselors, local services and
telephone consultations
Members: Video Medical Appointments
If members cannot reach their primary care provider during a
declared State of Emergency, Health Net offers telehealth services
at no cost. Members can find appointment instructions in two
places:
- On the back of their Health Net ID card
- On HealthNet.com after registering and signing in
Access to Social Services
To connect with local community resources, members can
call 2-1-1 or visit 211.org for help with:
- Emergency shelter, food and transportation
- Social services and financial assistance
- Legal guidance from verified agencies
Information for Healthcare Providers
During a declared State of Emergency, doctors and nurse
practitioners may call Health Net at 1-800-641-7761 for
assistance. To support these participating providers in affected
areas, Health Net will:
- Extend grace periods for notifications, beginning on the
admission date, for acute services, post-acute care, durable
medical equipment (DME), medical supplies and home health care
services
- Waive prior authorization – however, our notification
requirement will remain in effect despite relaxed deadlines
In addition, Health Net will:
- Authorize out-of-network services if a contracting provider or
facility becomes unavailable
- Grant post-admission notification approvals for impacted
facilities.
- Accept updated clinical documentation for continued-stay
reviews.
- Authorize the replacement of medical equipment or
supplies.
- Suspend prescription refill limitations for impacted
enrollees
Ongoing Support & Updates
As the situation evolves, Health Net may take further action to
support members and providers. For the latest updates, visit
HealthNet.com.
About Health Net
Founded in California more than 45 years ago, Health Net,
a company of Centene Corporation, believes that every
person deserves a safety net for their health, regardless of age,
income, employment status or current state of health. Today, we
provide health plans for individuals, families, businesses of every
size and people who qualify for Medi-Cal or Medicare.
With more than 117,000 of our network providers, Health Net serves
more than three million members across the state. We also offer
access to substance abuse programs, behavioral health services,
employee assistance programs and managed healthcare products
related to prescription drugs. We make these health plans and
services available through Health Net, LLC and its subsidiaries:
Health Net of California, Inc.,
Health Net Life Insurance Company and Health Net Community
Solutions, Inc. These entities are wholly owned subsidiaries
of Centene Corporation (NYSE: CNC), a
leading healthcare enterprise committed to transforming the health
of the communities we serve, one person at a time. Health Net
and Centene employ more than 5,700 people in
California who work at one of five
regional Talent Hub offices. For more information, visit
www.HealthNet.com.
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SOURCE Health Net
