Millions Turned to Online Banking in 2003
18 Dezembro 2003 - 1:00PM
PR Newswire (US)
Millions Turned to Online Banking in 2003 Bank of America becomes
first to cross 7 million subscriber milestone; Started the year
with 4.7 million CHARLOTTE, N.C., Dec. 18 /PRNewswire/ -- In
another indication of how online banking grew in 2003, Bank of
America announced today that it has become the first financial
services company with 7 million subscribers to its free online
banking service, up from 4.7 million at the beginning of the year.
The number of customers paying their bills online increased
dramatically during the year as well. Bank of America now has 3
million bill payers, compared to 1.8 million at the beginning of
2003 - the most in the industry. Sanjay Gupta, e-Commerce executive
at Bank of America, said there are several reasons for the rapid
growth: customers are becoming more comfortable handling their
finances online, they're telling others how easy it is, and they're
using enhancements that allow them to do more online. For example:
- Electronic statements Customers can stop getting checking account
statements through the mail and see 12 months of statements online
instead. - Online check images Customers can see electronic images
of the front and back of checks for free, 24 hours a day. - A Bill
Pay hub page Customers can see the functions they use most on one
page: scheduling payments, reviewing payments and viewing
electronic versions of paper bills. Bill payments are protected
from fraud under the bank's zero liability guarantee. - Electronic
bills Customers can get electronic copies of bills from more than
275 billers, including utility companies, credit card companies and
others. - Same-day transactions Customers can see details of
pending transactions on the same day they were made. "During the
year, we've seen how customers who don't consider themselves very
'tech-savvy' have become comfortable with online banking," Gupta
said. "We expect that trend to continue, as customers find that
they can do more of their banking online, 24 hours a day. And as
they tell us what they want, we deliver." Even without logging in
to accounts, customers and non-customers can get other information
at bankofamerica.com , including mortgage tools and deposit
applications, as well as many product details in Spanish. Bank of
America has won praise from the industry for its online banking and
bill payment. For the second year in a row, Global Finance magazine
recognized Bank of America as having the best consumer Internet
bank site in the world. Jupiter Research ranked Bank of America No.
1 in its CORE rankings and Vividence ranked bankofamerica.com No. 1
in experience for customers and prospective customers. Bank of
America provides online bill payment services through CheckFree
Corporation (NASDAQ:CKFR). CheckFree provides electronic commerce
services and products. To sign up for Online Banking, go to
http://www.bankofamerica.com/ . About us Bank of America is a
leading provider of online financial services, and its online site,
http://www.bankofamerica.com/ , has received widespread
recognition. Global Finance named it the best consumer Internet
bank site in the world; Jupiter Research ranked Bank of America No.
1 in its CORE rankings; Vividence ranked bankofamerica.com No. 1 in
experience for customers and prospective customers; Forbes ranked
the site among the Best of the Web; and Nielsen NetRatings called
it the Top Financial Web site, based on traffic and the length of
time customers spend on the site. comScore Networks, Inc. called
Bank of America "the clear leader" in the rate of adoption of
online bill payment and the leader of the industry based on overall
number of active online customers. Bank of America stock (ticker:
BAC) is listed on the New York, Pacific and London stock exchanges.
http://www.bankofamerica.com/ DATASOURCE: Bank of America
Corporation CONTACT: Betty Riess of Bank of America,
+1-415-622-6397, or Web site: http://www.bankofamerica.com/ x
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