Five9 to Participate in Leadership Panels on the Future of Social Customer Care and Emerging Channels at Contact Center Expo
07 Maio 2014 - 9:00AM
Business Wire
Respected Industry Veteran Lance Fried to Speak
on Social Media and Emerging Channels Panels
Five9, Inc. (NASDAQ: FIVN), a pioneer and leading provider of
cloud contact center software, will be exhibiting and speaking at
the International Customer Management Institute’s (ICMI) Contact
Center Expo, May 6-9, 2014 at the San Diego Convention Center.
Lance Fried, senior vice president of social and mobile at Five9,
will be speaking on two thought leadership panels. The first panel
will focus on the impact of social media and strategies for social
customer care. The second will be a discussion on the emerging
channels contact centers need to pay attention to.
TWEET THIS: Join #Five9 SVP Lance Fried @CallCenterICMI
#CCExpo14 for #social #custcare & emerging channels panels. 5/8
@ noon & 1pm PDT #CCTR
The ‘Thought Leadership Desk' panel sessions provide an
opportunity for attendees to hear ICMI interview technology
leaders, Global Contact Center Award winners, event speakers,
contact center celebrities, and other industry thought leaders.
Fried will be joined on the social panel by executives from Mitel,
Genesys and Execs in the Know. He will also be on the emerging
channels panel with Penn Foster and USAN.
Five9 recently sponsored research from ICIMI on social customer
care, which identified the top 8 challenges preventing companies
from providing customer care on social media. Download the Full
Report, Social Playbook, and see the Infographic here.
Who: Lance Fried,
senior vice president of social and mobile at Five9
What: ICMI Thought Leadership Panel: Social ICMI Thought
Leadership Panel: Emerging Channels
When: Thursday
May 8, 2014; 12:00 p.m. PDT Thursday May 8, 2014; 1:00 a.m. PDT
Where: Contact Center Expo & Conference, San
Diego, CA San Diego Convention Center, Booth 401
About Five9
Five9 is a pioneer and leading provider
of cloud contact center software. For more
information visit www.five9.com.
All product and company names mentioned are the property of
their respective owners.
Five9 Inc.Julie Huang, 925-285-9126Julie.Huang@five9.com
Five9 (NASDAQ:FIVN)
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