Five9 Delivers Managed Private Network in the Cloud, Helping Contact Centers Create High Quality Customer Interactions
17 Junho 2014 - 9:00AM
Five9 (Nasdaq:FIVN), a leading provider of cloud contact center
software, today announced an enhanced cloud offering for its
customers through a private network. With Five9 MPLS Agent Connect,
Five9 customers are able to avoid potential impacts of internet
congestion on call quality and data vulnerability.
Five9 MPLS Agent Connect is a private network connection that
works by linking Five9 agent stations to Five9 applications using a
dedicated network that is separate from the Internet. In the past,
most contact centers who want the reliability of an MPLS network
were forced by their software vendors to obtain their own
connectivity, and had to rely on their own staff to order, install,
and maintain it. Five9 now offers a complete turnkey system that is
ordered, installed and supported by Five9, so the contact center
can focus on what they do best: creating a great customer
experience.
TWEET THIS: #Five9 MPLS Agent Connect offers contact centers
peace of mind, and quality interactions on a secure #cloud network.
#CCTR @Five9 $FIVN
Five9 MPLS Agent Connect is designed to support voice and data
connections on a dedicated alternative to the public Internet.
Companies that rely on the public Internet for contact center
connectivity are inherently vulnerable as Internet congestion can
temporarily disrupt agent productivity, and negatively impact call
quality.
"Five9 customers deserve highly reliable connections and the
ability to facilitate quality interactions. With the Five9 MPLS
Agent Connect, those customers can now enjoy high-quality, private
connections." Liz Osborn, product and solution marketing, Five9
This addition to the Five9 product portfolio is now
available.
About Five9
Five9 is a leading provider of cloud contact center software,
bringing the power of the cloud to thousands of customers and
facilitating more than three billion customer interactions
annually. Since 2001, Five9 has led the cloud revolution in contact
centers, delivering software to help organizations of every size
transition from premise-based software to the cloud. With its
extensive expertise, technology, and ecosystem of partners, Five9
delivers secure, reliable, scalable cloud contact center software
to help businesses create exceptional customer experiences,
increase agent productivity and deliver tangible results. For more
information visit www.five9.com.
CONTACT: Analyst & Media Contacts:
Meghan Hammitt, Five9
925-364-9162
Meghan.Hammitt@five9.com
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