Fortune 100 Global Services Company Selects Five9 to Power Its Contact Center
19 Agosto 2014 - 9:00AM
Business Wire
Firm Replaces On-Premise Solution With Five9
Cloud Contact Center Software
Five9 (NASDAQ:FIVN), a leading provider of cloud contact center
software, today announced that a Fortune 100 services company is
moving more than 500 contact center agents off of its legacy
on-premise solution and on to the Five9 cloud software
platform.
TWEET THIS: Fortune 100 company selects @Five9,
moves 500+ #agents to the #cloud #cctr http://bit.ly/1Bww9Su
“We are seeing more and more industry leaders and large
enterprises moving their contact center technology to the cloud.
These organizations truly understand the value and flexibility of
the Five9 cloud solution and are using our software to help make
their contact centers more efficient and improve their customers’
experience.”
– Mike Burkland, CEO and president, Five9
Key reasons the global services firm selected Five9 include:
- Business control of their environment,
eliminating the need to rely heavily on corporate IT to make
changes
- Proven call blending for inbound and
outbound campaigns
- Enhanced and consolidated
reporting
- The ability to partition clients into
separate tenants
- The Five9 Summer Release ’14 which
incorporates native chat, email, and social
- The flexibility to turn up new programs
in a matter of weeks
- Overall reduction in cost by not having
to maintain three disparate on-premise platforms
Additional Resources
- To learn more about the Five9 cloud
contact center solution, click here.
- To learn more about the Five9
advantage, click here.
- To read the Five9 blog, click
here.
About Five9
Five9 is a leading provider of cloud contact center software,
bringing the power of the cloud to thousands of customers and
facilitating more than three billion customer interactions
annually. Since 2001, Five9 has led the cloud revolution in contact
centers, delivering software to help organizations of every size
transition from premise-based software to the cloud. With its
extensive expertise, technology, and ecosystem of partners, Five9
delivers secure, reliable, scalable cloud contact center software
to help businesses create exceptional customer experiences,
increase agent productivity and deliver tangible results. For more
information visit www.five9.com.
All product and company names mentioned are the property of
their respective owners.
Analyst & Media Contacts:Five9Katie O’Connell,
925-983-2191Katie.oconnell@five9.comorSHIFT
CommunicationsKatie Halloran,
415-591-8459Five9PR@shiftcomm.com
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