Five9 Processes Nearly Two Million Social Posts on Behalf of Clients in First Half of 2014
26 Agosto 2014 - 5:05PM
Business Wire
Five9 Social Customer Care Solution Filters Out
40 Percent of Posts as “non-actionable,” Helping Brands Effectively
Engage with Customers and Prospects on Social Media
Five9 (NASDAQ: FIVN), a leading provider of cloud contact center
software, continues to gain traction with its social customer care
solution, processing nearly two million social posts in the first
half of 2014.
Delivering advanced social media engagement capabilities for
customer service and sales organizations, Five9 provides both a
standalone social solution called Five9 SoCoCare and the recently
announced integrated multichannel social application, offered
within the Five9 Multichannel Contact Center Suite.
Five9 SoCoCare and Five9 Social help brands engage with
customers on social channels to provide customer support, increase
loyalty, and identify new sales opportunities. The solutions bring
much-needed centralization and efficiency to social customer care
teams by:
- Providing the ability to manage all
social channels in one solution
- Processing a multitude of social posts
from a variety of social outlets
- In real-time, automatically eliminating
more than 40 percent of posts as non-actionable
Five9 SoCoCare and Five9 Social also give customers the ability
to:
- Leverage social to understand market
trends, customer preferences and interests
- Use social channels to identify new
opportunities and relationships
- Generate new revenue and loyalty
through social media
“We are excited to be working with major brands that have taken
a leadership position in social engagement for customer care and
sales. Five9 customers are setting the stage, showing how social
can be an effective platform for brands and consumers to engage.”–
Lance Fried, senior vice president of social and mobile
applications, Five9
For More Information
Watch the Multichannel Overview VideoCheck out the Five9
websiteRead the Five9 blogFollow Five9 on Twitter, Facebook, and
LinkedIn
About Five9
Five9 is a leading provider of cloud contact center software,
bringing the power of the cloud to thousands of customers and
facilitating more than three billion customer interactions
annually. Since 2001, Five9 has led the cloud revolution in contact
centers, delivering software to help organizations of every size
transition from premise-based software to the cloud. With its
extensive expertise, technology, and ecosystem of partners, Five9
delivers secure, reliable, scalable cloud contact center software
to help businesses create exceptional customer experiences,
increase agent productivity and deliver tangible results. For more
information visit www.five9.com.
Analyst & Media ContactFive9Sarah Rolfing,
925-298-9062Sarah.Rolfing@Five9.comorSHIFT
CommunicationsKatie Halloran,
415-591-8459Five9PR@shiftcomm.com
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