Online IT Support Operation, Fast Fix 123, Uses Five9 Cloud Contact Center Solution to Drive Business
21 Outubro 2014 - 10:00AM
Business Wire
Technical Support Provider Uses Five9 to Grow
Business More Than 6,000* Percent
Five9, Inc. (NASDAQ: FIVN), a leading provider of cloud contact
center software, today announced Fast Fix 123, a worldwide provider
of technical support services for home users and businesses, has
successfully grown its business from a three founder start-up, to a
more than 200 employee enterprise with Five9.
Fast Fix 123 provides computer services and diagnostics for a
variety of devices and brands; the company’s remote connection
technology allows certified technicians to repair and configure IT
issues online. Fast Fix 123 uses Five9 to enable its contact center
to handle an average of 2,000 inbound and outbound calls per
day.
TWEET THIS: Tech support services @FastFix123 uses @Five9
to offer expert customer service in the #cloud. #CCTR #Tech
#CustServ http://bit.ly/1uK4HeJ
“When starting Fast Fix 123, we recognized that selecting the
best possible contact center solution was going to be critical to
making our business model a success. Choosing Five9 was an easy
decision, we needed a system that could not only facilitate calls,
but also integrate call tracking, analytics, detailed reporting,
and other critical contact center features. Five9 was the only
vendor capable of handling our requirements.”
– Paul Cozzolino, CEO and founder, Fast Fix 123
Using Five9, Fast Fix 123 has provided consistently exceptional
customer service to its rapidly growing customer base. Additional
benefits of using Five9 include:
- Seamless integration with the Fast Fix
123 ticketing system to provide technicians with immediate access
to customer information
- Detailed reporting and analytics,
providing valuable insight into contact center operations
- A 25 percent increase in Fast Fix 123’s
Net Promoter Score after implementing the Five9 cloud contact
center solution
- Elimination of third party vendors for
international toll free numbers, saving thousands of dollars
*Growth rate based on number of employees when Fast Fix 123
started and today.
About Five9
Five9 is a leading provider of cloud contact center software,
bringing the power of the cloud to thousands of customers and
facilitating more than three billion customer interactions
annually. Since 2001, Five9 has led the cloud revolution in contact
centers, delivering software to help organizations of every size
transition from premise-based software to the cloud. With its
extensive expertise, technology, and ecosystem of partners, Five9
delivers secure, reliable, scalable cloud contact center software
to help businesses create exceptional customer experiences,
increase agent productivity and deliver tangible results. For more
information visit www.five9.com.
All product and company names mentioned are the property of
their respective owners.
Analyst & Media Contacts:Five9Meghan Hammitt,
925-364-9162Meghan.Hammitt@Five9.comorSHIFT CommunicationsKatie Halloran,
415-591-8459Five9PR@shiftcomm.com
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