Five9 Receives Customer Experience Excellence Award for SoCoCare Social Media Platform
20 Novembro 2014 - 11:10AM
Business Wire
PACE Honors Cloud Software Provider, Five9, for
Remarkable Social Product Innovation
Five9, Inc. (NASDAQ:FIVN), a leading provider of cloud contact
center software, today announced that it was recognized by the
Professional Association for Customer Engagement (PACE) for
innovation in social media.
CLICK TO TWEET: .@Five9 receives @PACEAssociation CX excellence
award for #social innovation. @SoCoCare #CCTR #CX #CustServ #cloud
#NLP
PACE commended Five9 for its two products: Five9 SoCoCare and
Five9 Social. These cloud-based social media solutions provide
advanced engagement capabilities for both customer care and social
lead generation, while also helping organizations manage social
activity based on standard contact center key performance
indicators (KPIs).
Five9 SoCoCare and Five9 Social combine rich social feeds (from
blogs to articles and social network posts) with the ability to
reply and direct-message authors all on one, unified platform. A
unique technology layer called Five9 Connect powers these social
capabilities. Five9 Connect includes an advanced Natural Language
Processing (NLP) engine to filter and categorize interactions,
eliminate spam and analyze sentiment.
“We are thrilled to be recognized for our innovative social
customer service solutions, and proud to be offering customers the
ability to effectively manage overwhelming social channels. At
Five9, we recognize the importance of each and every customer
interaction, and strive to offer the technology solution needed for
companies to interact seamlessly with their customers in new
ways."- Lance Fried, senior vice president social and mobile
applications, Five9
This is the inaugural year for the PACE Customer Experience
Excellence awards. Winners were announced during customer service
week 2014 and are designed to recognize the best and the brightest
in the customer engagement industry.
Five9 Social and Five9 SoCoCare have been consistently honored
for outstanding product achievement. Additional recognition
includes: TMC Social Business Honoree for Improving Social Media
Communication, Communications Solutions Product of the Year, and
TMC Labs Innovation Award.
About Five9
Five9 is a leading provider of cloud contact center software,
bringing the power of the cloud to thousands of customers and
facilitating more than three billion customer interactions
annually. Since 2001, Five9 has led the cloud revolution in contact
centers, delivering software to help organizations of every size
transition from premise-based software to the cloud. With its
extensive expertise, technology, and ecosystem of partners, Five9
delivers secure, reliable, scalable cloud contact center software
to help businesses create exceptional customer experiences,
increase agent productivity and deliver tangible results. For more
information visit www.five9.com.
All product and company names mentioned are the property of
their respective owners.
Analyst & Media Contacts:Five9Meghan Hammitt,
925-364-9162Meghan.Hammitt@Five9.comorSHIFT
CommunicationsKatie Halloran,
415-591-8459Five9PR@shiftcomm.com
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