Five9 TCPA Manual Touch Mode Solution Confirmed by CompliancePoint
22 Dezembro 2014 - 11:10AM
Business Wire
Expert Review Confirms Five9 TCPA Manual Touch
Mode Provides Essential Functionality and Reporting Capabilities
Plus TCPA-Related Risk Mitigation
Five9 (NASDAQ:FIVN), a leading provider of cloud contact center
software, today announced that CompliancePoint has audited and
confirmed that the Five9 TCPA Manual Touch Mode solution helps
contact centers reduce the risk associated with autodialed calls to
mobile phones without prior consent.
TWEET THIS: CompliancePoint confirms @Five9 #TCPA Manual
Touch Mode reduces risk associated w/ autodialed calls to #mobile
phones
“We are seeing contact centers invest in new technology, not
only to move to the cloud, but also to meet the rigorous legal
requirements outlined in TCPA. Our solution, confirmed by
CompliancePoint, delivers the robust features contact centers want
plus the tools necessary to adhere to the latest TCPA regulations
and dial with confidence.”
-- Mike Burkland, president and CEO, Five9
Contact Center Market Deals with Stringent
Regulations
In recent years, stringent regulatory requirements have made it
increasingly challenging for contact centers to engage in automated
outbound dialing activities such as telemarketing, proactive
customer care or collections.
Contact centers are turning to technology providers to help them
adhere to TCPA requirements, said Donna Fluss, president of DMG
Consulting. “Recent legislative [TCPA] changes are driving
technology investments and innovation in the outbound and dialing
IT sectors.”
The Five9 Solution: TCPA Manual Touch Mode
With the Five9 TCPA Manual Touch Mode solution, contact centers
are able to comply with regulations and still manage successful
outbound calling campaigns. By placing customers’ specific contact
lists with TCPA requirements on a separate system – which does not
have the functionality of an automated telephone dialing system
(ATDS) and requires human intervention for each call to be placed –
customers can be confident they are meeting compliance
requirements.
CompliancePoint’s vice president and general manager of the
Consulting Services Compliance Practice, Ken Sponsler, evaluated
the Five9 TCPA Manual Touch Mode solution and determined it
provided “the industry with a balance of functionality, reporting
and [automatic telephone dialing system] ATDS-related risk
mitigation.”
About Five9
Five9 is a leading provider of cloud contact center software,
bringing the power of the cloud to thousands of customers and
facilitating more than three billion customer interactions
annually. Since 2001, Five9 has led the cloud revolution in contact
centers, delivering software to help organizations of every size
transition from premise-based software to the cloud. With its
extensive expertise, technology, and ecosystem of partners, Five9
delivers secure, reliable, scalable cloud contact center software
to help businesses create exceptional customer experiences,
increase agent productivity and deliver tangible results. For more
information visit www.five9.com.
All product and company names mentioned are the property of
their respective owners.
Five9Meghan Hammitt,
925-364-9162Meghan.Hammitt@Five9.comorSHIFT
CommunicationsKatie Halloran,
415-591-8459Five9PR@shiftcomm.com
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