Five9 Introduces Cloud Alliance Partner Program
05 Março 2015 - 10:10AM
Business Wire
Inaugural Partners Provide Integrated Cloud
Applications that Expand the Five9 Solution, Helping Organizations
Seamlessly Optimize Contact Center Operations and Better Engage
with Customers
Five9 (NASDAQ: FIVN), a leading provider of cloud contact center
software, today launched the Five9 Cloud Alliance Partner Program.
In addition to the partnerships that Five9 has with the leading CRM
providers, such as Microsoft, Netsuite, Oracle, Salesforce, and
Zendesk, the new Five9 Cloud Alliance Partner Program enables other
third party software providers to seamlessly integrate their cloud
contact center solutions with Five9.
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Program, new partners offer #ContactCenter tools for superior
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The inaugural partners provide additional options to enhance the
Five9 cloud contact center suite. For example:
- Authority Software is a cloud
application that collects, manages and assimilates information
generated at every customer touch point. It provides visibility
into all customer data regardless of origin for sales, marketing
and customer service.“Integrating Authority Software into the Five9
cloud platform just made sense. These solutions complement each
other and help create higher quality customer service interactions
and experiences. By coupling customer care and contact center
software, companies are better able to serve customers.”–
Lou Mandic, CEO and president, Authority Software
- Mattersight Corporation (NASDAQ:
MATR) is a leader in enterprise analytics focused on customer
and employee interactions and behaviors. By pairing callers and
agents based upon personality and communication style, Mattersight®
Predictive Behavioral Routing enables organizations to increase
sales and retention, reduce call handle times, and improve customer
experience and satisfaction.“By leveraging the power of personality
and language, we help our clients improve customer interactions and
ultimately business outcomes. We are pleased to enter into this new
partnership and offer Five9 customer a new option for optimized
call routing.”– Jeff Geltz, CIO and vice president,
Mattersight
- Mobile Messaging Solutions (mms)
provides mobile applications and text-messaging services to contact
centers. From interactive text-messaging to carrier-grade
self-service applications, mms combines open integration protocols
with custom app/web/SMS deployments to connect with a world on the
move.“MMS is proud to help Five9 customers better track their text
messaging efforts. Integrated messaging systems can be complicated,
but they are effective channels for reaching customers on the
devices they can’t live without – their cell phones. By integrating
mms services with the Five9 cloud contact center solution,
companies are able to successfully deploy text messaging services
and measure campaign success.”– Sarianne Palmesano, senior
product manager, mms Inc.
- PlayVox Workforce Engagement
Platform offers an integrated set of capabilities that includes
gamification, agent performance automation, training, social
engagement, and real-time employee communication for Five9
customers.“PlayVox is excited to be an inaugural member of the
Five9 Cloud Alliance Partner Program. Integrating with a
top-of-the-line cloud contact center solution means that we are
better able to motivate and engage agents in the customer
experiences. Outcomes include greater productivity, customer
loyalty and employee retention. Our paired offering improves agent
and customer experiences, which ultimately improve sales and
customer service performance.”– Joe McFadden, vice president North
America operations, PlayVox
- Sightcall provides any contact
center the ability to enrich customers’ interactions with real time
video, screensharing, remote drawing and many other custom features
right from your website or mobile app.“SightCall allows your agents
to see exactly what a customer’s problem is, eliminating wasted
time trying to explain issues. Agents are able to solve issues more
efficiently and increase ticket resolution, providing immediate
ROI. We are extremely excited by this partnership because it will
allow agents to engage directly in live interactions directly
within their own CRM or the Five9 agent desktop.”– Thomas
Cottereau, CEO, Sightcall
“Being able to deliver fully integrated contact center
applications gives organizations the tools they need to better
serve their customers. We are proud to announce this new program,
and look forward to adding additional solution partners.”– Walt
Rossi, vice president business development, Five9
To learn more about the Five9 cloud contact center solution,
click here
About Five9
Five9 is a leading provider of cloud contact center software,
bringing the power of the cloud to thousands of customers and
facilitating more than three billion customer interactions
annually. Since 2001, Five9 has led the cloud revolution in contact
centers, helping organizations of every size transition from
premise-based solutions to the cloud. Five9 provides businesses
secure, reliable, scalable cloud contact center software to create
exceptional customer experiences, increase agent productivity and
deliver tangible business results. For more information visit
www.five9.com.
Analyst & Media Contacts:Five9, Inc.Meghan
Hammitt, 925-983-2191Meghan.Hammitt@five9.comorSHIFT
CommunicationsKatie Halloran,
415-591-8459Five9PR@shiftcomm.com
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