Englishtown Uses Five9 Cloud Contact Center Software With Salesforce Service Cloud to Deliver Better Customer Experiences & I...
07 Abril 2015 - 9:10AM
Business Wire
Online English Language School Moves Contact
Center Agents to the Cloud for Outbound Sales, Customer Care and
Collections
Five9 (NASDAQ:FIVN), a leading provider of cloud contact
center software, today announced that online English language
school, Englishtown, has successfully moved its premise-based call
center to the cloud using both Five9 and Salesforce Service
Cloud.
TWEET THIS: .@EFEnglishtown moves #contactcenter to the
#cloud using @Five9 & #Salesforce http://goo.gl/CWuUsy
Founded in 1996, Englishtown is the world’s leading online
English language school with 20 million students in 80 different
countries. Englishtown operates a contact center in Monterrey,
Mexico. These outbound sales, customer care calls and collection
campaigns help more than 20 million people across the world
successfully develop their English language skills. Englishtown
uses Five9 to power the sales campaigns division of the Englishtown
contact center.
By combing the powerful telephony features of Five9 with the
familiar Salesforce user interface, Englishtown has been able to
increase sales, improve agent productivity and deliver better
customer service.
“Because Five9 integrates with Salesforce, our agents can view
customer information as soon as they connect on a call. Integrating
our contact center technology with Salesforce made assisting
customers much faster. Agents are connected to customers instantly,
without having to make a bunch of calls to reach a customer. Now
they reach a live person faster and spend the bulk of their time
helping clients.”– Hiram Zamora, sales intelligence specialist,
Englishtown
Using Five9 cloud contact center software has helped Englishtown
increase agent efficiency within its contact center, for
example:
- After switching to Five9, Englishtown
was able to increase calls per day by more than 40% using the Five9
Predictive Dialer.
- With Five9 reporting and analytics,
Englishtown contact center managers can easily see which agents are
underperforming and why, empowering them to take quick corrective
actions.
- Using the Five9 call recording feature,
Englishtown is able to not only record every call, but
intelligently search the recordings to quickly find interactions
that provide the most insight.
To read the full Englishtown case study, click here.To learn
more about the Five9 cloud contact center solution, click here.To
learn more about the Five9 pre-built integration with Salesforce,
click here.
About Five9
Five9 is a leading provider of cloud contact center software,
bringing the power of the cloud to thousands of customers and
facilitating more than three billion customer interactions
annually. Since 2001, Five9 has led the cloud revolution in contact
centers, helping organizations of every size transition from
premise-based solutions to the cloud. Five9 provides businesses
secure, reliable, scalable cloud contact center software to create
exceptional customer experiences, increase agent productivity and
deliver tangible business results. For more information visit
www.five9.com.
Analyst & Media Contacts:Five9, Inc.Meghan
Hammitt, 925-364-9162Meghan.Hammitt@five9.comorSHIFT
CommunicationsKatie Halloran,
415-591-8459Five9PR@shiftcomm.com
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