BPO Straight Forward Has Achieved an Annual Revenue Growth Rate on Average of 40 Percent Year-Over-Year, Using Five9 Cloud Co...
18 Junho 2015 - 1:35PM
Business Wire
Five9 (NASDAQ: FIVN), a leading provider of cloud contact center
software, today announced that outsource contact center Straight
Forward turned to Five9 to power its inbound/outbound operations
after switching from premise-based call centers and other cloud
solutions. Straight Forward recently opened a new facility in Sauk
City, Wisconsin to accommodate its growth.
Straight Forward held a grand opening in May 2015 in their
uniquely re-designed, historic, hundred-year-old building that now
houses the company’s corporate office and one of their call
centers. The building needed to be functional while still
preserving the integrity of its original monument heritage. Dating
back to 1915, it was originally a granite showroom and
manufacturing plant. When Straight Forward purchased the building
the company made it a point to restore and maintain as much of the
building history as possible.
Founded in 2009, Straight Forward is a outsource contact center
and consulting company providing inbound and outbound contact
services for clients ranging from cable TV operators to charter
schools. Since its inception, Straight Forward has grown to six
call centers throughout Wisconsin and relies on Five9 to better
manage its multichannel inbound and outbound sales and service
contacts.
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With Five9’s cloud software, Straight Forward has been able to
streamline operations and exceed customer expectations all while
critically increasing contacts per hour.
“Five9 is an integral part of our business, helping set up our
advisors to be successful. Prior to Five9, we tried onsite
solutions and other cloud providers, but we were missing key
factors in the technology like adaptability and performance. With
real-time reporting and customized solutions for every aspect of
our business, Five9 has been a reliable and flexible partner that’s
helped our business grow and stay competitive in a crowded market,”
said Rod Schwegel, President, Straight Forward.
Five9 cloud contact center software allows Straight Forward to
improve customer satisfaction with features such as Queue Callback,
which gives callers the option to request a callback instead of
sitting and listening to hold music. Additionally, with Five9’s
active blending inbound/outbound technology, Straight Forward is
able to more efficiently manage peaks and valleys in activity by
automatically adjusting its operations based on call traffic.
About Five9
Five9 is a leading provider of cloud contact center software,
bringing the power of the cloud to thousands of customers and
facilitating more than three billion customer interactions
annually. Since 2001, Five9 has led the cloud revolution in contact
centers, helping organizations of every size transition from
premise-based solutions to the cloud. Five9 provides businesses
secure, reliable, scalable cloud contact center software to create
exceptional customer experiences, increase agent productivity and
deliver tangible business results. For more information visit
www.five9.com.
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version on businesswire.com: http://www.businesswire.com/news/home/20150618006069/en/
Analyst & Media Contacts:Five9Katie Bromley,
925-364-9139Katie.Bromley@five9.comorSHIFT
Communications:Katie Halloran,
415-591-8459Five9PR@shiftcomm.com
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