Leading Solar Energy Provider Chooses Five9 to Deliver Better Insight Into Contact Center Reporting and Analytics
29 Julho 2015 - 9:10AM
Business Wire
Five9, Inc. (NASDAQ:FIVN), a leading provider of cloud contact
center software, today announced that one of the largest global
commercial and residential solar power companies has selected Five9
to power its contact center. Five9 solutions will be supporting
more than 400 agents in the company’s contact center.
Primary reasons Five9 was chosen include:
- Fully blended solution that can provide
one global administrative and reporting database for all locations,
as well as provide analytical insight into both sales and customer
service.
- Workforce management powered by NICE
for reliable insight and real-time alerts
- Robust, out-of-the-box Salesforce
integration
According to the customer, its former premise-based contact
center technology was difficult to manage, which stifled agility
and innovation. They also lacked the blended contact center
capabilities needed to grow and scale with their business as they
continue to expand in global markets. With the Five9 cloud-based
solutions and added reporting capabilities, the company plans to
continue their aggressive global expansion.
“The rapid growth in industries such as solar is driving demand
for the Five9 cloud contact center software. For those in this
market, and others, Five9 provides everything needed to run a
multichannel inbound, outbound,
or blended contact center, helping to create a positive
impact on their business,” Mike Burkland, President and CEO,
Five9.
TWEET THIS: Leading #solar energy provider selects #Cloud
@Five9 to help fuel growth.
The Five9 Blended Contact Center allows customer service and
inside sales organizations to respond proactively to customers. The
Five9 Blended Contact Center eliminates the technology gap between
inbound ACD functionality, outbound dialers, and the integration of
CTI and CRM capabilities. No more toggling back and forth between
inbound and outbound calls. With Five9, everything is unified and
delivered directly to the agent's desktop.
The Five9 Blended Contact Center with Active Blending
automatically moves outbound agents on a per-call basis to inbound
queues when traffic volume peaks, and enables inbound agents to
switch to outbound calls during slow periods.
Key reasons solar companies select Five9 include:
- Increasing sales through solar
installers – With thousands of solar installers
distributed across the US, solar manufacturers depend on their
ability to efficiently service and support a thriving distribution
channel. Five9 cloud contact center software can help manage and
nurture those relationships.
- Developing and managing
relationships with utilities, businesses, homebuilders and
government prospects – Five9 makes it possible to effectively
nurture and route new leads to the right account representative,
and then service and support those accounts on an ongoing
basis.
- Establishing a direct to consumer
marketing operation quickly – For solar companies that want to
sell directly to consumers, it is easy to set up an efficient
outbound contact center operation to handle responses to marketing
campaigns.
Five9 provides everything needed to run a
multichannel inbound, outbound,
or blended contact center, including a multichannel agent
desktop, supervisor desktop to monitor and coach agents, live chat,
email, social customer service, sophisticated management
applications such as real-time and historical reporting,
recording, workforce management, quality monitoring,
out-of-the-box and custom CRM integrations, and much more.
Additional Information
Learn more about the Freedom Release, the latest in agent
focused cloud contact center software from Five9.
Talk with us @Five9, LinkedIn, Facebook, Blog.
About Five9
Five9 is a leading provider of cloud contact center software,
bringing the power of the cloud to thousands of customers and
facilitating more than three billion customer interactions
annually. Since 2001, Five9 has led the cloud revolution in contact
centers, helping organizations of every size transition from
premise-based solutions to the cloud. Five9 provides businesses
secure, reliable, scalable cloud contact center software to create
exceptional customer experiences, increase agent productivity and
deliver tangible business results. For more information
visit www.five9.com.
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version on businesswire.com: http://www.businesswire.com/news/home/20150729005304/en/
Five9Katie Bromley, 925-364-9139Katie.Bromley@five9.comorSHIFT
CommunicationsKatie Halloran, 415-591-8459Five9PR@shiftcomm.com
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