Global Consumer Footwear and Apparel Company Selects Five9 for CRM Integrations and Multi-channel Offering
05 Agosto 2015 - 2:06PM
Business Wire
Five9, Inc. (NASDAQ: FIVN), a
leading provider of cloud contact center software, today announced
that a global footwear and apparel corporation, which designs,
markets and distributes innovative footwear, apparel and
accessories, has selected Five9 to power its contact center.
Primary reasons Five9 was chosen include:
- Strength of Zendesk CRM
integration
- PCI compliant recording
- Multi-channel offering
- Strong workforce optimization powered
by NICE
- Scalability on-demand
- MPLS solution to ensure the highest
quality voice connections for every call
“The strength of our CRM integrations continues to drive new
business for Five9, and also creates continued success for our
customers. I am thrilled whenever we can help a significant global
enterprise be successful by addressing their immediate challenges
in the contact center,” Mike Burkland, President and CEO,
Five9.
TWEET THIS: Global enterprise lifestyle company chooses
#Five9 for scalability and multi-channel offering.
#ContactCenter
Five9 provides everything needed to run a
multi-channel inbound, outbound,
or blended contact center, including a multichannel agent
desktop, supervisor desktop to monitor and coach agents, live chat,
social customer service, sophisticated management
applications such as real-time and historical reporting,
recording, workforce management, quality
monitoring , out-of-the-box and custom CRM integrations,
and much more.
Additional Information
Learn more about the Freedom Release, the latest in agent
focused cloud contact center software from Five9.
Talk with us @Five9, LinkedIn, Facebook, Blog.
About Five9
Five9 is a leading provider of cloud contact center software,
bringing the power of the cloud to thousands of customers and
facilitating more than three billion customer interactions
annually. Since 2001, Five9 has led the cloud revolution in contact
centers, helping organizations of every size transition from
premise-based solutions to the cloud. Five9 provides businesses
secure, reliable, scalable cloud contact center software to create
exceptional customer experiences, increase agent productivity and
deliver tangible business results. For more information
visit www.five9.com.
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version on businesswire.com: http://www.businesswire.com/news/home/20150805006309/en/
Five9Katie Bromley, 925-364-9139Katie.Bromley@five9.comorSHIFT
CommunicationsKatie Halloran, 415-591-8459Five9PR@shiftcomm.com
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